{
  "ucid": "21112178841934353",
  "call_date": "2026-09-03",
  "start_time": "2026-09-03 12:39:03",
  "end_time": "2026-09-03 12:40:47",
  "duration_sec": 104,
  "campaign": "IS_Inte_MFG_M1_3_NoEnq_Sep26",
  "disposition": "Call_back_later",
  "agent": "Varun Siddhardha jillapalli",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIAd4418d0ca2572b075c2cf82cb7db32ac.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 1097,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "/data/audio/21112178841934353__DIAd4418d0ca2572b075c2cf82cb7db32ac.mp3",
  "audio_bytes": 252504,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-11 12:19:54.357907+00",
  "audio_secs": 84.168,
  "source_file": "Sep1-10>40s.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[1s] CUSTOMER: Hello?   (హలో?)\n[2s] AGENT: Hello?   (హలో?)\n[3s] CUSTOMER: Tell me, sir.   (చెప్పండి సార్.)\n[4s] AGENT: Hello?   (హలో?)\n[5s] AGENT: Hello, namaste sir.   (హలో, నమస్తే సార్.)\n[6s] CUSTOMER: Namaste.   (నమస్తే అండి.)\n[7s] AGENT: Sir, we spoke last time, Bellanki Enterprises, did you register through JSW?   (సార్ మీరు లాస్ట్ టైం ఒకసారి మాట్లాడాము, బెల్లంకి ఎంటర్ప్రైజెస్ అనేది మీది JSW ద్వారా రిజిస్టర్ అయ్యారా?)\n[12s] CUSTOMER: Ah.   (ఆ.)\n[13s] CUSTOMER: Ah sir, you, you must have done it yesterday.   (ఆ సార్ మీరు ఇప్పుడు మీరు నిన్న నిన్న చేసి ఉంటారు నన్ను.)\n[16s] CUSTOMER: You must have done it yesterday? Not yesterday?   (నిన్న చేసి ఉంటారు మీరు? నిన్న కాదా?)\n[18s] AGENT: Yesterday, maybe it was done sir, you might have received a call from our team.   (నిన్న మేబీ చేసి ఉండొచ్చు సార్, మా టీం నుంచి కాల్ వచ్చి ఉండొచ్చు మీకు.)\n[21s] CUSTOMER: Yes, someone said WhatsApp, but didn't give a WhatsApp number, didn't give anything.   (అవునండి, ఎవరో నాకు WhatsApp అన్నారు, WhatsApp నెంబర్ పెట్టలేదు, ఏమీ పెట్టలేదు మరి.)\n[25s] AGENT: Hmm hmm. Is that so?   (హ్మ్ హ్మ్. అవునా?)\n[27s] AGENT: Sir, I will find out sir, who... I mean, I will check and tell you.   (సార్ నేను కనుక్కుంటాను సార్, ఎవరు ఎవరు కను అంటే చెక్ చేసి చెప్తాను.)\n[30s] CUSTOMER: He said he will check for JSW Neo Steel. He told some name, I don't remember.   (JSW Neo Steel చూస్తాను అన్నారు ఆయన. ఆయన పేరు ఏదో చెప్పాడండి, గుర్తులేదు.)\n[34s] AGENT: Okay.   (ఓకే.)\n[35s] AGENT: I will check in the system once, sir, I mean who called you yesterday, so what happened with the enquiry.   (ఒకసారి నేను ఆ సిస్టంలో చెక్ చేస్తాను సార్, అంటే నిన్న మీకు కాల్ ఎవరు కాల్ చేశారు, సో ఎంక్వయిరీ ఏమైంది అన్నది.)\n[40s] CUSTOMER: Hmm.   (హ్మ్.)\n[40s] AGENT: Generally, right now, they are saying there is no stock availability for our material.   (జనరల్ గా ఇప్పుడు అయితే మా మెటీరియల్ కొంచెం స్టాక్ అవైలబిలిటీ లేదని అంటున్నారు.)\n[44s] AGENT: But I will find out.   (బట్ కనుక్కుంటాను.)\n[45s] CUSTOMER: Hmm.   (హ్మ్.)\n[46s] CUSTOMER: Okay sir, okay.   (అలాగే సార్, అలాగే.)\n[47s] AGENT: There is a problem with the material, the availability.   (ప్రాబ్లం ఉంది మెటీరియల్ తో అయితే, అవైలబిలిటీ.)\n[49s] CUSTOMER: Okay.   (ఓకే.)\n[50s] AGENT: In the plant also, all the orders are overbooked, so I will check once.   (ప్లాంట్ లో కూడా ఓవర్ బుక్ అయినాయి ఆర్డర్స్ అన్నీ, సో చెక్ చేస్తాను ఒకసారి.)\n[53s] CUSTOMER: Okay, okay.   (అలాగే, అలాగే.)\n[54s] AGENT: If there is any availability, I will inform you sir, with the price.   (ఏమైనా అవైలబిలిటీ ఉంటే మీకు ఇన్ఫార్మ్ చేస్తాను సార్, ప్రైస్ తో.)\n[56s] CUSTOMER: Definitely, definitely, definitely.   (తప్పకుండా, తప్పకుండా, తప్పకుండా.)\n[58s] AGENT: Right.   (రైట్.)\n[59s] CUSTOMER: Okay.   (ఓకే నండి.)",
  "language": "Telugu",
  "languages": "[\"Telugu\", \"English\"]",
  "turn_count": 30,
  "connected": 1,
  "audio_notes": "clear: There is some minor background noise, but it does not significantly impact transcription.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "30 turns, clean transcript (0% inaudible)",
  "band_language": "Telugu",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "new_registration",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 1.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"NR2 Verify basic profile (4 Qs)\", \"NR3 Full discovery (8 Qs)\", \"NR4 Platform education\", \"NR5 First opportunity identified\", \"NR6 Closure - one of three outcomes\"]",
  "pitch_coaching_note": "Even if you believe there are stock issues, you must still complete discovery to understand the customer's needs; we might have a suitable alternative, or we can capture the requirement for when stock returns.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "unknown",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "unknown",
  "quality_flags_total": 0,
  "supply_flag": "out_of_stock",
  "supply_details": "Generally, right now, they are saying there is no stock availability for our material.",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent called a customer who had been contacted the previous day. Instead of performing discovery, the agent immediately stated that there was no stock available and the plant was overbooked. The call ended with a vague promise to inform the customer if and when stock becomes available, without capturing any details about their requirement.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"NR1\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Hello, namaste sir.\", \"comment\": \"The agent provided a polite, warm opening in the local language.\"}, {\"step_id\": \"NR2\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"The agent did not ask any of the four required basic profile verification questions.\"}, {\"step_id\": \"NR3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"The agent did not ask any discovery questions about the customer's business, volume, or current procurement.\"}, {\"step_id\": \"NR4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The agent did not explain any features or benefits of the JSW One platform.\"}, {\"step_id\": \"NR5\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"If there is any availability, I will inform you sir, with the price.\", \"comment\": \"The agent did not ask about a current requirement and instead preemptively stated there was no stock, offering only a vague future update.\"}, {\"step_id\": \"NR6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"If there is any availability, I will inform you sir, with the price.\", \"comment\": \"The call ended without a specific next step; it was a generic promise to call back 'if' stock becomes available, not a scheduled action.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"Even if you believe there are stock issues, you must still complete discovery to understand the customer's needs; we might have a suitable alternative, or we can capture the requirement for when stock returns.\", \"segment_detected\": \"unknown\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"unknown\", \"supply_flag\": \"out_of_stock\", \"supply_details\": \"Generally, right now, they are saying there is no stock availability for our material.\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent called a customer who had been contacted the previous day. Instead of performing discovery, the agent immediately stated that there was no stock available and the plant was overbooked. The call ended with a vague promise to inform the customer if and when stock becomes available, without capturing any details about their requirement.\"}",
  "error": null,
  "latency_ms": 36947,
  "input_tokens": 3591,
  "output_tokens": 753,
  "created_at": "2026-09-25 11:41:54",
  "sentiment": "positive",
  "sentiment_score": 0.519,
  "sentiment_confidence": "high",
  "pos": 19,
  "neg": 1,
  "lex_hits": 15,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.623,
  "agent_talk_sec": 30.1,
  "customer_talk_sec": 18.2,
  "dead_air_sec": 55.7,
  "longest_monologue_sec": 4.9,
  "agent_wpm": 257.1,
  "interruptions": 0,
  "agent_turns": 15,
  "customer_turns": 15,
  "discovery_qs": 4,
  "words_agent": 129,
  "words_customer": 64,
  "monologue_heavy": 0,
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    {
      "ucid": "21112178841934353",
      "idx": 0,
      "speaker": "customer",
      "start_s": 0.97,
      "end_s": 1.37,
      "text_en": "Hello?",
      "text_native": "హలో?"
    },
    {
      "ucid": "21112178841934353",
      "idx": 1,
      "speaker": "agent",
      "start_s": 2.0,
      "end_s": 2.36,
      "text_en": "Hello?",
      "text_native": "హలో?"
    },
    {
      "ucid": "21112178841934353",
      "idx": 2,
      "speaker": "customer",
      "start_s": 3.0,
      "end_s": 3.66,
      "text_en": "Tell me, sir.",
      "text_native": "చెప్పండి సార్."
    },
    {
      "ucid": "21112178841934353",
      "idx": 3,
      "speaker": "agent",
      "start_s": 4.3,
      "end_s": 4.64,
      "text_en": "Hello?",
      "text_native": "హలో?"
    },
    {
      "ucid": "21112178841934353",
      "idx": 4,
      "speaker": "agent",
      "start_s": 4.96,
      "end_s": 5.76,
      "text_en": "Hello, namaste sir.",
      "text_native": "హలో, నమస్తే సార్."
    },
    {
      "ucid": "21112178841934353",
      "idx": 5,
      "speaker": "customer",
      "start_s": 6.1,
      "end_s": 6.74,
      "text_en": "Namaste.",
      "text_native": "నమస్తే అండి."
    },
    {
      "ucid": "21112178841934353",
      "idx": 6,
      "speaker": "agent",
      "start_s": 7.0,
      "end_s": 11.54,
      "text_en": "Sir, we spoke last time, Bellanki Enterprises, did you register through JSW?",
      "text_native": "సార్ మీరు లాస్ట్ టైం ఒకసారి మాట్లాడాము, బెల్లంకి ఎంటర్ప్రైజెస్ అనేది మీది JSW ద్వారా రిజిస్టర్ అయ్యారా?"
    },
    {
      "ucid": "21112178841934353",
      "idx": 7,
      "speaker": "customer",
      "start_s": 11.9,
      "end_s": 12.2,
      "text_en": "Ah.",
      "text_native": "ఆ."
    },
    {
      "ucid": "21112178841934353",
      "idx": 8,
      "speaker": "customer",
      "start_s": 12.8,
      "end_s": 15.44,
      "text_en": "Ah sir, you, you must have done it yesterday.",
      "text_native": "ఆ సార్ మీరు ఇప్పుడు మీరు నిన్న నిన్న చేసి ఉంటారు నన్ను."
    },
    {
      "ucid": "21112178841934353",
      "idx": 9,
      "speaker": "customer",
      "start_s": 15.8,
      "end_s": 17.44,
      "text_en": "You must have done it yesterday? Not yesterday?",
      "text_native": "నిన్న చేసి ఉంటారు మీరు? నిన్న కాదా?"
    },
    {
      "ucid": "21112178841934353",
      "idx": 10,
      "speaker": "agent",
      "start_s": 17.7,
      "end_s": 20.84,
      "text_en": "Yesterday, maybe it was done sir, you might have received a call from our team.",
      "text_native": "నిన్న మేబీ చేసి ఉండొచ్చు సార్, మా టీం నుంచి కాల్ వచ్చి ఉండొచ్చు మీకు."
    },
    {
      "ucid": "21112178841934353",
      "idx": 11,
      "speaker": "customer",
      "start_s": 21.0,
      "end_s": 24.74,
      "text_en": "Yes, someone said WhatsApp, but didn't give a WhatsApp number, didn't give anything.",
      "text_native": "అవునండి, ఎవరో నాకు WhatsApp అన్నారు, WhatsApp నెంబర్ పెట్టలేదు, ఏమీ పెట్టలేదు మరి."
    },
    {
      "ucid": "21112178841934353",
      "idx": 12,
      "speaker": "agent",
      "start_s": 25.3,
      "end_s": 26.44,
      "text_en": "Hmm hmm. Is that so?",
      "text_native": "హ్మ్ హ్మ్. అవునా?"
    },
    {
      "ucid": "21112178841934353",
      "idx": 13,
      "speaker": "agent",
      "start_s": 26.7,
      "end_s": 29.44,
      "text_en": "Sir, I will find out sir, who... I mean, I will check and tell you.",
      "text_native": "సార్ నేను కనుక్కుంటాను సార్, ఎవరు ఎవరు కను అంటే చెక్ చేసి చెప్తాను."
    },
    {
      "ucid": "21112178841934353",
      "idx": 14,
      "speaker": "customer",
      "start_s": 29.6,
      "end_s": 33.04,
      "text_en": "He said he will check for JSW Neo Steel. He told some name, I don't remember.",
      "text_native": "JSW Neo Steel చూస్తాను అన్నారు ఆయన. ఆయన పేరు ఏదో చెప్పాడండి, గుర్తులేదు."
    },
    {
      "ucid": "21112178841934353",
      "idx": 15,
      "speaker": "agent",
      "start_s": 34.1,
      "end_s": 34.64,
      "text_en": "Okay.",
      "text_native": "ఓకే."
    },
    {
      "ucid": "21112178841934353",
      "idx": 16,
      "speaker": "agent",
      "start_s": 34.9,
      "end_s": 39.24,
      "text_en": "I will check in the system once, sir, I mean who called you yesterday, so what happened with the enquiry.",
      "text_native": "ఒకసారి నేను ఆ సిస్టంలో చెక్ చేస్తాను సార్, అంటే నిన్న మీకు కాల్ ఎవరు కాల్ చేశారు, సో ఎంక్వయిరీ ఏమైంది అన్నది."
    },
    {
      "ucid": "21112178841934353",
      "idx": 17,
      "speaker": "customer",
      "start_s": 39.8,
      "end_s": 40.14,
      "text_en": "Hmm.",
      "text_native": "హ్మ్."
    },
    {
      "ucid": "21112178841934353",
      "idx": 18,
      "speaker": "agent",
      "start_s": 40.4,
      "end_s": 44.14,
      "text_en": "Generally, right now, they are saying there is no stock availability for our material.",
      "text_native": "జనరల్ గా ఇప్పుడు అయితే మా మెటీరియల్ కొంచెం స్టాక్ అవైలబిలిటీ లేదని అంటున్నారు."
    },
    {
      "ucid": "21112178841934353",
      "idx": 19,
      "speaker": "agent",
      "start_s": 44.5,
      "end_s": 45.14,
      "text_en": "But I will find out.",
      "text_native": "బట్ కనుక్కుంటాను."
    },
    {
      "ucid": "21112178841934353",
      "idx": 20,
      "speaker": "customer",
      "start_s": 45.2,
      "end_s": 45.54,
      "text_en": "Hmm.",
      "text_native": "హ్మ్."
    },
    {
      "ucid": "21112178841934353",
      "idx": 21,
      "speaker": "customer",
      "start_s": 45.8,
      "end_s": 46.64,
      "text_en": "Okay sir, okay.",
      "text_native": "అలాగే సార్, అలాగే."
    },
    {
      "ucid": "21112178841934353",
      "idx": 22,
      "speaker": "agent",
      "start_s": 47.0,
      "end_s": 49.04,
      "text_en": "There is a problem with the material, the availability.",
      "text_native": "ప్రాబ్లం ఉంది మెటీరియల్ తో అయితే, అవైలబిలిటీ."
    },
    {
      "ucid": "21112178841934353",
      "idx": 23,
      "speaker": "customer",
      "start_s": 49.1,
      "end_s": 49.54,
      "text_en": "Okay.",
      "text_native": "ఓకే."
    },
    {
      "ucid": "21112178841934353",
      "idx": 24,
      "speaker": "agent",
      "start_s": 49.7,
      "end_s": 52.74,
      "text_en": "In the plant also, all the orders are overbooked, so I will check once.",
      "text_native": "ప్లాంట్ లో కూడా ఓవర్ బుక్ అయినాయి ఆర్డర్స్ అన్నీ, సో చెక్ చేస్తాను ఒకసారి."
    },
    {
      "ucid": "21112178841934353",
      "idx": 25,
      "speaker": "customer",
      "start_s": 53.0,
      "end_s": 53.64,
      "text_en": "Okay, okay.",
      "text_native": "అలాగే, అలాగే."
    },
    {
      "ucid": "21112178841934353",
      "idx": 26,
      "speaker": "agent",
      "start_s": 53.7,
      "end_s": 56.04,
      "text_en": "If there is any availability, I will inform you sir, with the price.",
      "text_native": "ఏమైనా అవైలబిలిటీ ఉంటే మీకు ఇన్ఫార్మ్ చేస్తాను సార్, ప్రైస్ తో."
    },
    {
      "ucid": "21112178841934353",
      "idx": 27,
      "speaker": "customer",
      "start_s": 56.2,
      "end_s": 57.84,
      "text_en": "Definitely, definitely, definitely.",
      "text_native": "తప్పకుండా, తప్పకుండా, తప్పకుండా."
    },
    {
      "ucid": "21112178841934353",
      "idx": 28,
      "speaker": "agent",
      "start_s": 58.2,
      "end_s": 58.54,
      "text_en": "Right.",
      "text_native": "రైట్."
    },
    {
      "ucid": "21112178841934353",
      "idx": 29,
      "speaker": "customer",
      "start_s": 59.2,
      "end_s": 59.74,
      "text_en": "Okay.",
      "text_native": "ఓకే నండి."
    }
  ],
  "steps": [
    {
      "ucid": "21112178841934353",
      "step_id": "NR1",
      "step_name": "Warm welcome opener",
      "weight": 1.0,
      "result": "pass",
      "earned": 1.0,
      "questions_hit": null,
      "evidence": "Hello, namaste sir.",
      "comment": "The agent provided a polite, warm opening in the local language."
    },
    {
      "ucid": "21112178841934353",
      "step_id": "NR2",
      "step_name": "Verify basic profile (4 Qs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "The agent did not ask any of the four required basic profile verification questions."
    },
    {
      "ucid": "21112178841934353",
      "step_id": "NR3",
      "step_name": "Full discovery (8 Qs)",
      "weight": 3.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "The agent did not ask any discovery questions about the customer's business, volume, or current procurement."
    },
    {
      "ucid": "21112178841934353",
      "step_id": "NR4",
      "step_name": "Platform education",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The agent did not explain any features or benefits of the JSW One platform."
    },
    {
      "ucid": "21112178841934353",
      "step_id": "NR5",
      "step_name": "First opportunity identified",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "If there is any availability, I will inform you sir, with the price.",
      "comment": "The agent did not ask about a current requirement and instead preemptively stated there was no stock, offering only a vague future update."
    },
    {
      "ucid": "21112178841934353",
      "step_id": "NR6",
      "step_name": "Closure - one of three outcomes",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "If there is any availability, I will inform you sir, with the price.",
      "comment": "The call ended without a specific next step; it was a generic promise to call back 'if' stock becomes available, not a scheduled action."
    }
  ],
  "objections": [],
  "missed_steps": [
    "NR2 Verify basic profile (4 Qs)",
    "NR3 Full discovery (8 Qs)",
    "NR4 Platform education",
    "NR5 First opportunity identified",
    "NR6 Closure - one of three outcomes"
  ],
  "objection_phrases_list": []
}