{
  "ucid": "21112178841930882",
  "call_date": "2026-09-03",
  "start_time": "2026-09-03 12:38:28",
  "end_time": "2026-09-03 12:40:00",
  "duration_sec": 92,
  "campaign": "IS_Inte_MFG_M1_3_NoEnq_Sep26",
  "disposition": "No_requirement",
  "agent": "Kartikey Chauhan",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA1043be42975f87d6bdb78ad8c2840eb1.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 1098,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "/data/audio/21112178841930882__DIA1043be42975f87d6bdb78ad8c2840eb1.mp3",
  "audio_bytes": 200016,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-11 12:19:54.357907+00",
  "audio_secs": 66.672,
  "source_file": "Sep1-10>40s.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[0s] CUSTOMER: Hello?\n[1s] CUSTOMER: Hello?\n[2s] AGENT: Hello?\n[3s] AGENT: Hello, sir, good afternoon. Kedar this side from JSW One.\n[6s] CUSTOMER: Yeah?\n[7s] AGENT: Uh sir, you've registered this Page Industries Limited on our platform. So I just wanted to know if you have any steel requirement currently.\n[13s] CUSTOMER: No, as of now, we don't have.\n[16s] AGENT: Okay, but usually you do, you do. I think it's a PEB manufacturing firm that you have.\n[21s] CUSTOMER: Yes, yes, that project got postponed.\n[23s] AGENT: Mhm.\n[23s] CUSTOMER: So what we planned for. And I don't know when the plan get uh restart.\n[28s] AGENT: Mhm.\n[29s] CUSTOMER: Yeah.\n[29s] AGENT: Okay, okay. So I mean it will take uh a month or two at least, na?\n[32s] CUSTOMER: It's a management decision.\n[34s] AGENT: I don't get. And this thing I can say. But you'll be looking after the purchase?\n[38s] CUSTOMER: Uh, yeah, I do.\n[40s] AGENT: Okay, okay. I'll just drop you a text. Whenever it is, you can connect with me, sir. Okay?\n[43s] CUSTOMER: Sure, sure, sure.\n[44s] AGENT: Thank you.",
  "language": "English",
  "languages": "[\"English\"]",
  "turn_count": 20,
  "connected": 1,
  "audio_notes": "clear: There is some minor background noise but it does not affect transcription.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "20 turns, clean transcript (0% inaudible)",
  "band_language": "English",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "new_registration",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 1.5,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"NR2 Verify basic profile (4 Qs)\", \"NR3 Full discovery (8 Qs)\", \"NR4 Platform education\", \"NR5 First opportunity identified\", \"NR6 Closure - one of three outcomes\"]",
  "pitch_coaching_note": "When a customer has no immediate requirement, you must still complete discovery to understand their future needs and schedule a specific, firm callback date to re-engage them.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "manufacturing",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "unknown",
  "quality_flags_total": 0,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent contacted a new registration from a PEB manufacturing company. The customer confirmed their role in procurement but stated their project was postponed indefinitely. The agent performed minimal discovery and ended the call by offering to send a text, without securing a specific next step or callback date.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"NR1\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Hello, sir, good afternoon. Kedar this side from JSW One.\", \"comment\": \"The agent provided a warm, professional opening and stated the company name.\"}, {\"step_id\": \"NR2\", \"result\": \"partial\", \"questions_hit\": 2, \"evidence\": \"you've registered this Page Industries Limited on our platform... But you'll be looking after the purchase?\", \"comment\": \"Agent confirmed the company name and procurement involvement, but failed to ask for the city or best contact details.\"}, {\"step_id\": \"NR3\", \"result\": \"fail\", \"questions_hit\": 1, \"evidence\": \"I think it's a PEB manufacturing firm that you have.\", \"comment\": \"Agent only identified the business type and asked no other discovery questions about volume, brands, or buying patterns.\"}, {\"step_id\": \"NR4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The agent did not explain any of the platform's benefits like transparent pricing, test certificates, or stock availability.\"}, {\"step_id\": \"NR5\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"Whenever it is, you can connect with me, sir. Okay?\", \"comment\": \"After learning there was no current requirement, the agent failed to schedule a specific callback date for the future.\"}, {\"step_id\": \"NR6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"I'll just drop you a text. Whenever it is, you can connect with me, sir.\", \"comment\": \"The call did not end with one of the three required outcomes; it ended with a vague, non-committal offer.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"When a customer has no immediate requirement, you must still complete discovery to understand their future needs and schedule a specific, firm callback date to re-engage them.\", \"segment_detected\": \"manufacturing\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"unknown\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent contacted a new registration from a PEB manufacturing company. The customer confirmed their role in procurement but stated their project was postponed indefinitely. The agent performed minimal discovery and ended the call by offering to send a text, without securing a specific next step or callback date.\"}",
  "error": null,
  "latency_ms": 26476,
  "input_tokens": 2994,
  "output_tokens": 771,
  "created_at": "2026-09-25 11:41:44",
  "sentiment": "negative",
  "sentiment_score": -0.195,
  "sentiment_confidence": "high",
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  "neg": 4,
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      "text_en": "Hello?",
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    {
      "ucid": "21112178841930882",
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      "ucid": "21112178841930882",
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      "text_en": "Hello, sir, good afternoon. Kedar this side from JSW One.",
      "text_native": "Hello, sir, good afternoon. Kedar this side from JSW One."
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    {
      "ucid": "21112178841930882",
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      "text_en": "Yeah?",
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    {
      "ucid": "21112178841930882",
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      "speaker": "agent",
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      "text_en": "Uh sir, you've registered this Page Industries Limited on our platform. So I just wanted to know if you have any steel requirement currently.",
      "text_native": "Uh sir, you've registered this Page Industries Limited on our platform. So I just wanted to know if you have any steel requirement currently."
    },
    {
      "ucid": "21112178841930882",
      "idx": 6,
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      "text_en": "No, as of now, we don't have.",
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    {
      "ucid": "21112178841930882",
      "idx": 7,
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      "text_en": "Okay, but usually you do, you do. I think it's a PEB manufacturing firm that you have.",
      "text_native": "Okay, but usually you do, you do. I think it's a PEB manufacturing firm that you have."
    },
    {
      "ucid": "21112178841930882",
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      "text_en": "Yes, yes, that project got postponed.",
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      "text_en": "Mhm.",
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      "text_en": "So what we planned for. And I don't know when the plan get uh restart.",
      "text_native": "So what we planned for. And I don't know when the plan get uh restart."
    },
    {
      "ucid": "21112178841930882",
      "idx": 11,
      "speaker": "agent",
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      "text_en": "Mhm.",
      "text_native": "Mhm."
    },
    {
      "ucid": "21112178841930882",
      "idx": 12,
      "speaker": "customer",
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      "text_en": "Yeah.",
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    {
      "ucid": "21112178841930882",
      "idx": 13,
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      "text_en": "Okay, okay. So I mean it will take uh a month or two at least, na?",
      "text_native": "Okay, okay. So I mean it will take uh a month or two at least, na?"
    },
    {
      "ucid": "21112178841930882",
      "idx": 14,
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      "text_en": "It's a management decision.",
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    {
      "ucid": "21112178841930882",
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      "text_en": "I don't get. And this thing I can say. But you'll be looking after the purchase?",
      "text_native": "I don't get. And this thing I can say. But you'll be looking after the purchase?"
    },
    {
      "ucid": "21112178841930882",
      "idx": 16,
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      "start_s": 38.2,
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      "text_en": "Uh, yeah, I do.",
      "text_native": "Uh, yeah, I do."
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    {
      "ucid": "21112178841930882",
      "idx": 17,
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      "text_en": "Okay, okay. I'll just drop you a text. Whenever it is, you can connect with me, sir. Okay?",
      "text_native": "Okay, okay. I'll just drop you a text. Whenever it is, you can connect with me, sir. Okay?"
    },
    {
      "ucid": "21112178841930882",
      "idx": 18,
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      "text_en": "Sure, sure, sure.",
      "text_native": "Sure, sure, sure."
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    {
      "ucid": "21112178841930882",
      "idx": 19,
      "speaker": "agent",
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      "text_en": "Thank you.",
      "text_native": "Thank you."
    }
  ],
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    {
      "ucid": "21112178841930882",
      "step_id": "NR1",
      "step_name": "Warm welcome opener",
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      "result": "pass",
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      "evidence": "Hello, sir, good afternoon. Kedar this side from JSW One.",
      "comment": "The agent provided a warm, professional opening and stated the company name."
    },
    {
      "ucid": "21112178841930882",
      "step_id": "NR2",
      "step_name": "Verify basic profile (4 Qs)",
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      "result": "partial",
      "earned": 0.5,
      "questions_hit": 2,
      "evidence": "you've registered this Page Industries Limited on our platform... But you'll be looking after the purchase?",
      "comment": "Agent confirmed the company name and procurement involvement, but failed to ask for the city or best contact details."
    },
    {
      "ucid": "21112178841930882",
      "step_id": "NR3",
      "step_name": "Full discovery (8 Qs)",
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      "result": "fail",
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      "questions_hit": 1,
      "evidence": "I think it's a PEB manufacturing firm that you have.",
      "comment": "Agent only identified the business type and asked no other discovery questions about volume, brands, or buying patterns."
    },
    {
      "ucid": "21112178841930882",
      "step_id": "NR4",
      "step_name": "Platform education",
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      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The agent did not explain any of the platform's benefits like transparent pricing, test certificates, or stock availability."
    },
    {
      "ucid": "21112178841930882",
      "step_id": "NR5",
      "step_name": "First opportunity identified",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "Whenever it is, you can connect with me, sir. Okay?",
      "comment": "After learning there was no current requirement, the agent failed to schedule a specific callback date for the future."
    },
    {
      "ucid": "21112178841930882",
      "step_id": "NR6",
      "step_name": "Closure - one of three outcomes",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "I'll just drop you a text. Whenever it is, you can connect with me, sir.",
      "comment": "The call did not end with one of the three required outcomes; it ended with a vague, non-committal offer."
    }
  ],
  "objections": [],
  "missed_steps": [
    "NR2 Verify basic profile (4 Qs)",
    "NR3 Full discovery (8 Qs)",
    "NR4 Platform education",
    "NR5 First opportunity identified",
    "NR6 Closure - one of three outcomes"
  ],
  "objection_phrases_list": []
}