{ "ucid": "21112178841903671", "call_date": "2026-09-03", "start_time": "2026-09-03 12:33:56", "end_time": "2026-09-03 12:37:32", "duration_sec": 216, "campaign": "IS_Inte_MFG_M1_3_NoEnq_Sep26", "disposition": "No_requirement", "agent": "Kartikey Chauhan", "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIAd2a6d388f646db2abbf4468c1f22e36a.mp3", "dial_status": null, "customer_status": null, "agent_status": null, "hangup_by": null, "excel_row": 1099, "is_test": 0, "raw_payload": null, "audio_path": "/data/audio/21112178841903671__DIAd2a6d388f646db2abbf4468c1f22e36a.mp3", "audio_bytes": 603288, "audio_status": "ok", "audio_error": null, "excel_turn_count": 0, "ingested_at": "2026-09-11 12:19:54.357907+00", "audio_secs": 201.096, "source_file": "Sep1-10>40s.xlsx", "upload_id": null, "audio_permanent": 0, "english_text": "[0s] CUSTOMER: Hello (हेलो)\n[2s] AGENT: Hello (हेलो)\n[3s] CUSTOMER: Hello (हेलो)\n[4s] AGENT: Hello, yes. Yes sir, good afternoon. This is Kartikeya speaking from JSW One. (हेलो हां जी हां जी सर गुड आफ्टरनून कार्तिक ये बात कर रहा था जे एस डब्लू वन से)\n[8s] CUSTOMER: Yes. (हां जी)\n[9s] AGENT: Sir, you had registered from R K Engineering Works, where you have a requirement for steel. (ये सर आर के इंजीनियरिंग वर्क्स से आपने रजिस्टर किया था जिसमें अपना स्टील का रिक्वायरमेंट रहता है)\n[12s] CUSTOMER: Yes, absolutely we do. (जी बिल्कुल रहता है जी)\n[14s] AGENT: Okay sir, what do you take? HR, CR, GP? (अच्छा सर क्या लेते हो आप एच आर सी आर जी पी)\n[15s] CUSTOMER: We have HR sheets, sir. (एच आर की शीट्स रहती हैं सर)\n[17s] AGENT: Okay, HR sheet. (ठीक है एच आर की शीट)\n[18s] CUSTOMER: Yes. (हां जी)\n[19s] AGENT: Okay sir, what do you make from this? (अच्छा सर क्या बनाते हो आप इससे)\n[20s] CUSTOMER: Sir, coils are made from this, round pipes. (सर इसके कोइल बनते हैं गोल पाइप)\n[23s] AGENT: Okay, pipes etc. (अच्छा पाइप वगेरा)\n[24s] CUSTOMER: Yes, pipes are made. (हां पाइप बनते हैं)\n[25s] AGENT: Okay, okay. So is this of steel grade? (ठीक है ठीक है ओके तो अपना ये स्टील ग्रेड का है)\n[27s] CUSTOMER: Any grade of material is fine, it should be soft so that it bends easily. (ग्रेड कोई भी मटेरियल हो नरम सा हो जो इजीली बेंड हो जाए)\n[30s] AGENT: Okay, it should be soft. Okay, you take it. What make... are you taking JSW, are you taking Tata, or your own commercial... I said sir, make like everyone's, Tata's, SAIL's, or commercial and that one and that... (अच्छा नरम हो जाए ना ठीक है अच्छा लेते हो आप मेक कैसे जे एस डब्लू ले रहे हो टाटा ले रहे हो या अपना कमर्शियल मैंने कहा सर मेक जैसे सबका टाटा का सेल का या कमर्शियल एंड जो वाला एंड जो)\n[38s] CUSTOMER: Be it SAIL, or be it Tata, or JSW. (सेल होए चाहे टाटा होए जे एस डब्लू)\n[40s] AGENT: Okay, so you take primary, right? (अच्छा मतलब प्राइमरी लेते हो ना आप)\n[41s] CUSTOMER: Yes, yes. (हां हां)\n[42s] AGENT: Okay, okay, fine. If you have any requirement now, tell me. (अच्छा ओके ठीक है अभी है कुछ रिक्वायरमेंट तो बताओ)\n[44s] CUSTOMER: If there is any other, then the material just needs to be very soft. If it's from any other company, that will also work. (अगर कोई और भी हो तो बस मटेरियल मतलब ज्यादा नरम होना चाहिए अगर कोई और कंपनी का भी होगा तो वो भी चल जाएगा)\n[48s] AGENT: Okay, what thickness do you have? (अच्छा क्या थिकनेस में रहती है आपकी)\n[50s] CUSTOMER: Pardon? (हैं जी)\n[50s] AGENT: I said sir, what are the thicknesses? (मैंने कहा सर कौन कौन सी थिकनेस रहती है)\n[52s] CUSTOMER: One thickness is four and a half mm and one is five mm. (थिकनेस एक रहती है साढ़े चार एम एम और एक रहती है पांच एम एम)\n[54s] AGENT: Four and a half and five. (साढ़े चार और पांच)\n[56s] CUSTOMER: Yes. (हां)\n[56s] AGENT: Okay, it's needed in Ludhiana, right? (ठीक है लुधियाना में चाहिए रहता है है ना)\n[58s] CUSTOMER: Yes, yes. (जी जी)\n[59s] AGENT: Okay, so if you have a requirement now, tell me sir, I'll give you the rates and all then. (ओके तो अभी है रिक्वायरमेंट तो बताओ सर रेट्स वगेरा देता हूं फिर मैं)\n[62s] CUSTOMER: The requirement will be twenty metric tons. Twenty. (रिक्वायरमेंट बीस मेट्रिक टन होगी बीस)\n[64s] AGENT: Ten ten tons? (दस दस टन)\n[65s] CUSTOMER: Yes, twenty metric tons. (हां बीस मेट्रिक टन)\n[66s] AGENT: Okay, so when, is the plan to buy next week or this week? (अच्छा अभी मतलब कब अगले हफ्ते या इसी हफ्ते खरीदने का प्लान है)\n[68s] CUSTOMER: No, next, next or next to next week. (नहीं नेक्स्ट नेक्स्ट या नेक्स्ट टू नेक्स्ट हफ्ते)\n[70s] AGENT: Next, right? (नेक्स्ट है ना)\n[71s] CUSTOMER: The requirement will be next week or next to next week. (रिक्वायरमेंट जो है वो नेक्स्ट हफ्ते या नेक्स्ट टू नेक्स्ट हफ्ते होगी)\n[74s] AGENT: Okay, you have material now. Understood, understood. (अच्छा अभी मटेरियल है समझ गया समझ गया)\n[76s] AGENT: Okay, I'll send you a message. When the requirement arises, just tell me the size and tonnage. (चलो मैं ना आपको मैसेज डाल के रखता हूं रिक्वायरमेंट बने तो एक बारी साइज और टनेज वगेरा बता देना)\n[79s] CUSTOMER: What will be the approx rate? (एप्रोक्स रेट क्या रहेगा)\n[80s] AGENT: Approx sir, today's rate is sixty-one five hundred. (एप्रोक्स सर अभी आज का तो मेरा कितना है सिक्सटी वन फाइव हंड्रेड है)\n[83s] CUSTOMER: Sixty-one is very high. (सिक्सटी वन तो बहुत हाई है)\n[84s] AGENT: For Ludhiana. (लुधियाना का)\n[85s] AGENT: Yes sir, the market has gone up now. You'll see, in the market it will be available for even higher. (हां जी सर मार्केट ऊपर चली गई ना अभी आप देखना मार्केट में तो और ऊपर मिलना होगा)\n[88s] CUSTOMER: Will it go up further? (और जाएगी ऊपर)\n[89s] AGENT: Right now it has come down. The rate has been the same for two-three days. (अभी तो कम गई है दो तीन दिन से सेम रेट है)\n[92s] CUSTOMER: We have put purchasing on hold, you see. (हमने परचेसिंग होल्ड करी हुई है ना)\n[93s] AGENT: Okay. (अच्छा)\n[94s] CUSTOMER: Yes. (हां)\n[95s] AGENT: So let's see, if it reduces by next week or the week after, then... (तो देखो अगले हफ्ते या उसके अगले हफ्ते तक कुछ कम होगा तो)\n[98s] CUSTOMER: Okay. (ओके)\n[98s] AGENT: [inaudible]\n[99s] CUSTOMER: No problem, you send it to me. If you want to send, send your company details. (कोई बात नहीं आप भेज दीजिए मुझे भेजना है अपनी कंपनी डिटेल्स भेज दीजिए)\n[101s] AGENT: I'm sending it. I have sent you a WhatsApp. Let me know, okay? (भेजता हूं मैंने ना व्हाट्सएप डाल दिया आपको बताना ठीक है)\n[103s] CUSTOMER: Yes, okay, okay. (हां ओके ओके)\n[105s] AGENT: Okay. (ओके)", "language": "Hindi", "languages": "[\"Hindi\", \"English\"]", "turn_count": 58, "connected": 1, "audio_notes": "clear: There is some minor background noise, but it does not significantly impact transcription quality.", "transcript_status": "ok", "transcript_error": null, "band": "green", "band_reason": "58 turns, clean transcript (2% inaudible)", "band_language": "Hindi", "label_contradiction": 0, "status": "ok", "model": "gemini-2.5-pro", "rubric_version": "1.0.0", "exclusion_reason": null, "pitch_type_detected": "new_registration", "pitch_type_source": "campaign_name:medium", "pitch_type_conflict": 0, "pitch_adherence_score": 1.5, "pitch_score_band": "red", "pitch_missed_steps": "[\"NR2 Verify basic profile (4 Qs)\", \"NR3 Full discovery (8 Qs)\", \"NR4 Platform education\", \"NR5 First opportunity identified\", \"NR6 Closure - one of three outcomes\"]", "pitch_coaching_note": "When a customer gives a future timeline like 'next week or the week after', you must lock in a specific date and time to call them back instead of leaving it open.", "usp_relevance": "none", "rubric_inferred": 0, "segment_detected": "manufacturing", "mfg_flag": 0, "geo_flag": 0, "geo_reason": null, "moq_flag": 0, "moq_qty_detected": null, "moq_severity": null, "material_flag": 0, "material_detected": null, "catalogue_status": "available", "quality_flags_total": 0, "supply_flag": "none", "supply_details": "", "customer_req_date": null, "agent_committed_date": null, "call_summary": "The customer, a pipe manufacturer from Ludhiana, confirmed a 20 MT requirement for HR sheets in the next 1-2 weeks. The agent quoted a price, which the customer found high. The agent handled the price objection by referencing market conditions but failed to conduct deep discovery or establish a firm next step, ending the call by asking the customer to reach out when ready.", "raw_json": "{\"pitch_steps\": [{\"step_id\": \"NR1\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Yes sir, good afternoon. This is Kartikeya speaking from JSW One.\", \"comment\": \"The agent provided a warm, professional opening and identified the company and reason for calling.\"}, {\"step_id\": \"NR2\", \"result\": \"partial\", \"questions_hit\": 3, \"evidence\": \"Sir, you had registered from R K Engineering Works... Okay, it's needed in Ludhiana, right?\", \"comment\": \"Agent confirmed company name and city, and involvement was implied, but failed to verify the contact number.\"}, {\"step_id\": \"NR3\", \"result\": \"fail\", \"questions_hit\": 3, \"evidence\": \"Okay sir, what do you make from this?... What make... are you taking JSW, are you taking Tata, or your own commercial...\", \"comment\": \"Agent asked about business type and brands used, but missed key questions like monthly tonnage, payment terms, and past JSW buying history.\"}, {\"step_id\": \"NR4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The agent did not explain any of the platform's benefits like transparent pricing, test certificates, or stockyard availability.\"}, {\"step_id\": \"NR5\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"When the requirement arises, just tell me the size and tonnage.\", \"comment\": \"The customer had a future requirement, but the agent did not schedule a specific callback date, leaving it open-ended.\"}, {\"step_id\": \"NR6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"I have sent you a WhatsApp. Let me know, okay?\", \"comment\": \"The call ended vaguely without a confirmed quote, a specific callback date, or a scheduled walkthrough.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"When a customer gives a future timeline like 'next week or the week after', you must lock in a specific date and time to call them back instead of leaving it open.\", \"segment_detected\": \"manufacturing\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"available\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [{\"obj_type\": \"price\", \"state\": \"handled\", \"evidence\": \"Sixty-one is very high.\", \"response\": \"Yes sir, the market has gone up now. You'll see, in the market it will be available for even higher.\"}], \"call_summary\": \"The customer, a pipe manufacturer from Ludhiana, confirmed a 20 MT requirement for HR sheets in the next 1-2 weeks. The agent quoted a price, which the customer found high. The agent handled the price objection by referencing market conditions but failed to conduct deep discovery or establish a firm next step, ending the call by asking the customer to reach out when ready.\"}", "error": null, "latency_ms": 30015, "input_tokens": 4445, "output_tokens": 884, "created_at": "2026-09-25 11:41:50", "sentiment": "positive", "sentiment_score": 0.163, "sentiment_confidence": "high", "pos": 14, "neg": 5, "lex_hits": 13, "objection_phrases": "[]", "sentiment_method": "0.6*lexical + 0.4*prior", "talk_ratio": 0.599, "agent_talk_sec": 51.6, "customer_talk_sec": 34.6, "dead_air_sec": 129.8, "longest_monologue_sec": 6.7, "agent_wpm": 324.4, "interruptions": 0, "agent_turns": 30, "customer_turns": 28, "discovery_qs": 12, "words_agent": 279, "words_customer": 168, "monologue_heavy": 0, "turns": [ { "ucid": "21112178841903671", "idx": 0, "speaker": "customer", "start_s": 0.48, "end_s": 1.0, "text_en": "Hello", "text_native": "हेलो" }, { "ucid": "21112178841903671", "idx": 1, "speaker": "agent", "start_s": 2.2, "end_s": 2.57, "text_en": "Hello", "text_native": "हेलो" }, { "ucid": "21112178841903671", "idx": 2, "speaker": "customer", "start_s": 3.47, "end_s": 3.78, "text_en": "Hello", "text_native": "हेलो" }, { "ucid": "21112178841903671", "idx": 3, "speaker": "agent", "start_s": 4.08, "end_s": 7.8, "text_en": "Hello, yes. Yes sir, good afternoon. This is Kartikeya speaking from JSW One.", "text_native": "हेलो हां जी हां जी सर गुड आफ्टरनून कार्तिक ये बात कर रहा था जे एस डब्लू वन से" }, { "ucid": "21112178841903671", "idx": 4, "speaker": "customer", "start_s": 8.16, "end_s": 8.52, "text_en": "Yes.", "text_native": "हां जी" }, { "ucid": "21112178841903671", "idx": 5, "speaker": "agent", "start_s": 8.8, "end_s": 12.2, "text_en": "Sir, you had registered from R K Engineering Works, where you have a requirement for steel.", "text_native": "ये सर आर के इंजीनियरिंग वर्क्स से आपने रजिस्टर किया था जिसमें अपना स्टील का रिक्वायरमेंट रहता है" }, { "ucid": "21112178841903671", "idx": 6, "speaker": "customer", "start_s": 12.2, "end_s": 13.5, "text_en": "Yes, absolutely we do.", "text_native": "जी बिल्कुल रहता है जी" }, { "ucid": "21112178841903671", "idx": 7, "speaker": "agent", "start_s": 13.74, "end_s": 15.18, "text_en": "Okay sir, what do you take? HR, CR, GP?", "text_native": "अच्छा सर क्या लेते हो आप एच आर सी आर जी पी" }, { "ucid": "21112178841903671", "idx": 8, "speaker": "customer", "start_s": 15.18, "end_s": 16.6, "text_en": "We have HR sheets, sir.", "text_native": "एच आर की शीट्स रहती हैं सर" }, { "ucid": "21112178841903671", "idx": 9, "speaker": "agent", "start_s": 16.9, "end_s": 17.88, "text_en": "Okay, HR sheet.", "text_native": "ठीक है एच आर की शीट" }, { "ucid": "21112178841903671", "idx": 10, "speaker": "customer", "start_s": 18.2, "end_s": 18.5, "text_en": "Yes.", "text_native": "हां जी" }, { "ucid": "21112178841903671", "idx": 11, "speaker": "agent", "start_s": 18.9, "end_s": 20.0, "text_en": "Okay sir, what do you make from this?", "text_native": "अच्छा सर क्या बनाते हो आप इससे" }, { "ucid": "21112178841903671", "idx": 12, "speaker": "customer", "start_s": 20.3, "end_s": 22.3, "text_en": "Sir, coils are made from this, round pipes.", "text_native": "सर इसके कोइल बनते हैं गोल पाइप" }, { "ucid": "21112178841903671", "idx": 13, "speaker": "agent", "start_s": 22.6, "end_s": 23.3, "text_en": "Okay, pipes etc.", "text_native": "अच्छा पाइप वगेरा" }, { "ucid": "21112178841903671", "idx": 14, "speaker": "customer", "start_s": 23.5, "end_s": 24.2, "text_en": "Yes, pipes are made.", "text_native": "हां पाइप बनते हैं" }, { "ucid": "21112178841903671", "idx": 15, "speaker": "agent", "start_s": 24.7, "end_s": 26.8, "text_en": "Okay, okay. So is this of steel grade?", "text_native": "ठीक है ठीक है ओके तो अपना ये स्टील ग्रेड का है" }, { "ucid": "21112178841903671", "idx": 16, "speaker": "customer", "start_s": 27.3, "end_s": 29.8, "text_en": "Any grade of material is fine, it should be soft so that it bends easily.", "text_native": "ग्रेड कोई भी मटेरियल हो नरम सा हो जो इजीली बेंड हो जाए" }, { "ucid": "21112178841903671", "idx": 17, "speaker": "agent", "start_s": 30.1, "end_s": 36.8, "text_en": "Okay, it should be soft. Okay, you take it. What make... are you taking JSW, are you taking Tata, or your own commercial... I said sir, make like everyone's, Tata's, SAIL's, or commercial and that one and that...", "text_native": "अच्छा नरम हो जाए ना ठीक है अच्छा लेते हो आप मेक कैसे जे एस डब्लू ले रहे हो टाटा ले रहे हो या अपना कमर्शियल मैंने कहा सर मेक जैसे सबका टाटा का सेल का या कमर्शियल एंड जो वाला एंड जो" }, { "ucid": "21112178841903671", "idx": 18, "speaker": "customer", "start_s": 37.6, "end_s": 39.4, "text_en": "Be it SAIL, or be it Tata, or JSW.", "text_native": "सेल होए चाहे टाटा होए जे एस डब्लू" }, { "ucid": "21112178841903671", "idx": 19, "speaker": "agent", "start_s": 39.6, "end_s": 40.7, "text_en": "Okay, so you take primary, right?", "text_native": "अच्छा मतलब प्राइमरी लेते हो ना आप" }, { "ucid": "21112178841903671", "idx": 20, "speaker": "customer", "start_s": 40.9, "end_s": 41.4, "text_en": "Yes, yes.", "text_native": "हां हां" }, { "ucid": "21112178841903671", "idx": 21, "speaker": "agent", "start_s": 41.8, "end_s": 43.5, "text_en": "Okay, okay, fine. If you have any requirement now, tell me.", "text_native": "अच्छा ओके ठीक है अभी है कुछ रिक्वायरमेंट तो बताओ" }, { "ucid": "21112178841903671", "idx": 22, "speaker": "customer", "start_s": 43.5, "end_s": 48.2, "text_en": "If there is any other, then the material just needs to be very soft. If it's from any other company, that will also work.", "text_native": "अगर कोई और भी हो तो बस मटेरियल मतलब ज्यादा नरम होना चाहिए अगर कोई और कंपनी का भी होगा तो वो भी चल जाएगा" }, { "ucid": "21112178841903671", "idx": 23, "speaker": "agent", "start_s": 48.2, "end_s": 49.6, "text_en": "Okay, what thickness do you have?", "text_native": "अच्छा क्या थिकनेस में रहती है आपकी" }, { "ucid": "21112178841903671", "idx": 24, "speaker": "customer", "start_s": 49.9, "end_s": 50.2, "text_en": "Pardon?", "text_native": "हैं जी" }, { "ucid": "21112178841903671", "idx": 25, "speaker": "agent", "start_s": 50.4, "end_s": 51.7, "text_en": "I said sir, what are the thicknesses?", "text_native": "मैंने कहा सर कौन कौन सी थिकनेस रहती है" }, { "ucid": "21112178841903671", "idx": 26, "speaker": "customer", "start_s": 52.1, "end_s": 54.2, "text_en": "One thickness is four and a half mm and one is five mm.", "text_native": "थिकनेस एक रहती है साढ़े चार एम एम और एक रहती है पांच एम एम" }, { "ucid": "21112178841903671", "idx": 27, "speaker": "agent", "start_s": 54.4, "end_s": 55.3, "text_en": "Four and a half and five.", "text_native": "साढ़े चार और पांच" }, { "ucid": "21112178841903671", "idx": 28, "speaker": "customer", "start_s": 55.7, "end_s": 56.0, "text_en": "Yes.", "text_native": "हां" }, { "ucid": "21112178841903671", "idx": 29, "speaker": "agent", "start_s": 56.3, "end_s": 57.8, "text_en": "Okay, it's needed in Ludhiana, right?", "text_native": "ठीक है लुधियाना में चाहिए रहता है है ना" }, { "ucid": "21112178841903671", "idx": 30, "speaker": "customer", "start_s": 58.2, "end_s": 58.6, "text_en": "Yes, yes.", "text_native": "जी जी" }, { "ucid": "21112178841903671", "idx": 31, "speaker": "agent", "start_s": 58.8, "end_s": 61.1, "text_en": "Okay, so if you have a requirement now, tell me sir, I'll give you the rates and all then.", "text_native": "ओके तो अभी है रिक्वायरमेंट तो बताओ सर रेट्स वगेरा देता हूं फिर मैं" }, { "ucid": "21112178841903671", "idx": 32, "speaker": "customer", "start_s": 61.6, "end_s": 63.3, "text_en": "The requirement will be twenty metric tons. Twenty.", "text_native": "रिक्वायरमेंट बीस मेट्रिक टन होगी बीस" }, { "ucid": "21112178841903671", "idx": 33, "speaker": "agent", "start_s": 63.7, "end_s": 64.3, "text_en": "Ten ten tons?", "text_native": "दस दस टन" }, { "ucid": "21112178841903671", "idx": 34, "speaker": "customer", "start_s": 64.6, "end_s": 65.5, "text_en": "Yes, twenty metric tons.", "text_native": "हां बीस मेट्रिक टन" }, { "ucid": "21112178841903671", "idx": 35, "speaker": "agent", "start_s": 65.8, "end_s": 67.8, "text_en": "Okay, so when, is the plan to buy next week or this week?", "text_native": "अच्छा अभी मतलब कब अगले हफ्ते या इसी हफ्ते खरीदने का प्लान है" }, { "ucid": "21112178841903671", "idx": 36, "speaker": "customer", "start_s": 68.1, "end_s": 69.8, "text_en": "No, next, next or next to next week.", "text_native": "नहीं नेक्स्ट नेक्स्ट या नेक्स्ट टू नेक्स्ट हफ्ते" }, { "ucid": "21112178841903671", "idx": 37, "speaker": "agent", "start_s": 70.1, "end_s": 70.6, "text_en": "Next, right?", "text_native": "नेक्स्ट है ना" }, { "ucid": "21112178841903671", "idx": 38, "speaker": "customer", "start_s": 71.1, "end_s": 73.8, "text_en": "The requirement will be next week or next to next week.", "text_native": "रिक्वायरमेंट जो है वो नेक्स्ट हफ्ते या नेक्स्ट टू नेक्स्ट हफ्ते होगी" }, { "ucid": "21112178841903671", "idx": 39, "speaker": "agent", "start_s": 74.1, "end_s": 75.7, "text_en": "Okay, you have material now. Understood, understood.", "text_native": "अच्छा अभी मटेरियल है समझ गया समझ गया" }, { "ucid": "21112178841903671", "idx": 40, "speaker": "agent", "start_s": 76.1, "end_s": 79.1, "text_en": "Okay, I'll send you a message. When the requirement arises, just tell me the size and tonnage.", "text_native": "चलो मैं ना आपको मैसेज डाल के रखता हूं रिक्वायरमेंट बने तो एक बारी साइज और टनेज वगेरा बता देना" }, { "ucid": "21112178841903671", "idx": 41, "speaker": "customer", "start_s": 79.1, "end_s": 80.0, "text_en": "What will be the approx rate?", "text_native": "एप्रोक्स रेट क्या रहेगा" }, { "ucid": "21112178841903671", "idx": 42, "speaker": "agent", "start_s": 80.4, "end_s": 82.5, "text_en": "Approx sir, today's rate is sixty-one five hundred.", "text_native": "एप्रोक्स सर अभी आज का तो मेरा कितना है सिक्सटी वन फाइव हंड्रेड है" }, { "ucid": "21112178841903671", "idx": 43, "speaker": "customer", "start_s": 82.8, "end_s": 83.9, "text_en": "Sixty-one is very high.", "text_native": "सिक्सटी वन तो बहुत हाई है" }, { "ucid": "21112178841903671", "idx": 44, "speaker": "agent", "start_s": 84.1, "end_s": 84.6, "text_en": "For Ludhiana.", "text_native": "लुधियाना का" }, { "ucid": "21112178841903671", "idx": 45, "speaker": "agent", "start_s": 85.1, "end_s": 87.8, "text_en": "Yes sir, the market has gone up now. You'll see, in the market it will be available for even higher.", "text_native": "हां जी सर मार्केट ऊपर चली गई ना अभी आप देखना मार्केट में तो और ऊपर मिलना होगा" }, { "ucid": "21112178841903671", "idx": 46, "speaker": "customer", "start_s": 88.1, "end_s": 88.8, "text_en": "Will it go up further?", "text_native": "और जाएगी ऊपर" }, { "ucid": "21112178841903671", "idx": 47, "speaker": "agent", "start_s": 89.2, "end_s": 91.5, "text_en": "Right now it has come down. The rate has been the same for two-three days.", "text_native": "अभी तो कम गई है दो तीन दिन से सेम रेट है" }, { "ucid": "21112178841903671", "idx": 48, "speaker": "customer", "start_s": 91.5, "end_s": 92.8, "text_en": "We have put purchasing on hold, you see.", "text_native": "हमने परचेसिंग होल्ड करी हुई है ना" }, { "ucid": "21112178841903671", "idx": 49, "speaker": "agent", "start_s": 93.1, "end_s": 93.4, "text_en": "Okay.", "text_native": "अच्छा" }, { "ucid": "21112178841903671", "idx": 50, "speaker": "customer", "start_s": 93.9, "end_s": 94.2, "text_en": "Yes.", "text_native": "हां" }, { "ucid": "21112178841903671", "idx": 51, "speaker": "agent", "start_s": 94.8, "end_s": 97.2, "text_en": "So let's see, if it reduces by next week or the week after, then...", "text_native": "तो देखो अगले हफ्ते या उसके अगले हफ्ते तक कुछ कम होगा तो" }, { "ucid": "21112178841903671", "idx": 52, "speaker": "customer", "start_s": 97.5, "end_s": 97.8, "text_en": "Okay.", "text_native": "ओके" }, { "ucid": "21112178841903671", "idx": 53, "speaker": "agent", "start_s": 98.1, "end_s": 98.6, "text_en": "[inaudible]", "text_native": "[inaudible]" }, { "ucid": "21112178841903671", "idx": 54, "speaker": "customer", "start_s": 98.6, "end_s": 101.1, "text_en": "No problem, you send it to me. If you want to send, send your company details.", "text_native": "कोई बात नहीं आप भेज दीजिए मुझे भेजना है अपनी कंपनी डिटेल्स भेज दीजिए" }, { "ucid": "21112178841903671", "idx": 55, "speaker": "agent", "start_s": 101.3, "end_s": 103.4, "text_en": "I'm sending it. I have sent you a WhatsApp. Let me know, okay?", "text_native": "भेजता हूं मैंने ना व्हाट्सएप डाल दिया आपको बताना ठीक है" }, { "ucid": "21112178841903671", "idx": 56, "speaker": "customer", "start_s": 103.4, "end_s": 104.4, "text_en": "Yes, okay, okay.", "text_native": "हां ओके ओके" }, { "ucid": "21112178841903671", "idx": 57, "speaker": "agent", "start_s": 104.8, "end_s": 105.1, "text_en": "Okay.", "text_native": "ओके" } ], "steps": [ { "ucid": "21112178841903671", "step_id": "NR1", "step_name": "Warm welcome opener", "weight": 1.0, "result": "pass", "earned": 1.0, "questions_hit": null, "evidence": "Yes sir, good afternoon. This is Kartikeya speaking from JSW One.", "comment": "The agent provided a warm, professional opening and identified the company and reason for calling." }, { "ucid": "21112178841903671", "step_id": "NR2", "step_name": "Verify basic profile (4 Qs)", "weight": 1.0, "result": "partial", "earned": 0.5, "questions_hit": 3, "evidence": "Sir, you had registered from R K Engineering Works... Okay, it's needed in Ludhiana, right?", "comment": "Agent confirmed company name and city, and involvement was implied, but failed to verify the contact number." }, { "ucid": "21112178841903671", "step_id": "NR3", "step_name": "Full discovery (8 Qs)", "weight": 3.0, "result": "fail", "earned": 0.0, "questions_hit": 3, "evidence": "Okay sir, what do you make from this?... What make... are you taking JSW, are you taking Tata, or your own commercial...", "comment": "Agent asked about business type and brands used, but missed key questions like monthly tonnage, payment terms, and past JSW buying history." }, { "ucid": "21112178841903671", "step_id": "NR4", "step_name": "Platform education", "weight": 1.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "", "comment": "The agent did not explain any of the platform's benefits like transparent pricing, test certificates, or stockyard availability." }, { "ucid": "21112178841903671", "step_id": "NR5", "step_name": "First opportunity identified", "weight": 2.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "When the requirement arises, just tell me the size and tonnage.", "comment": "The customer had a future requirement, but the agent did not schedule a specific callback date, leaving it open-ended." }, { "ucid": "21112178841903671", "step_id": "NR6", "step_name": "Closure - one of three outcomes", "weight": 2.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "I have sent you a WhatsApp. Let me know, okay?", "comment": "The call ended vaguely without a confirmed quote, a specific callback date, or a scheduled walkthrough." } ], "objections": [ { "ucid": "21112178841903671", "obj_type": "price", "state": "handled", "evidence": "Sixty-one is very high.", "response": "Yes sir, the market has gone up now. You'll see, in the market it will be available for even higher." } ], "missed_steps": [ "NR2 Verify basic profile (4 Qs)", "NR3 Full discovery (8 Qs)", "NR4 Platform education", "NR5 First opportunity identified", "NR6 Closure - one of three outcomes" ], "objection_phrases_list": [] }