Call 21112178841902311 2026-09-03 · ankit mistry · 0:59
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_Inte_MFG_M1_3_NoEnq_Sep26 | No_requirement | full conversation 15 turns, clean transcript (0% inaudible) | Gujarati | 15 | new_registration (campaign_name:medium) |
Audio: clear: The agent mentions 'Jindal Steel' instead of JSW One, which is a common confusion.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
1.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.48
confidence high · +1/−8
from 8 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Full discovery (8 Qs)
The agent did not attempt any discovery questions about the customer's business, volume, or current suppliers.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] ESP सर्विसेस... [Rep:] आप कौन सा ब्रांड में लेते हो शीट्स जनरली?... [Customer:] चार से पांच टन चाहिए मुझे मिनिमम... [Rep:] Payment sir, 100% advance.
−2.0 pts
First opportunity identified
The agent asked for a requirement, but after the customer said no, he failed to schedule a specific callback date.
How Sajal Bhaskar did it on a
10.0/10 call —
I will call you tomorrow afternoon after 12 or 1 o'clock.
−2.0 pts
Closure - one of three outcomes
The call ended vaguely without a quote, a specific callback date, or a platform walkthrough being scheduled.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] मैं आपको कल दोपहर बारह एक बजे के बाद फोन करता हूं। चलेगा? [Agent:] हां चलेगा, चलेगा।
did well
Warm welcome opener
Hello Dhareshbhai, I am Ankit Mistry speaking, from Jindal Steel. How are you?
Summary
The agent called a newly registered user and asked for an immediate requirement. The customer stated they had no need at the moment. Both parties acknowledged the upcoming Janmashtami holiday, and the call ended with a vague agreement to talk later, without any firm next steps.
Coaching
You must follow the pitch structure; after the opening, verify the customer's profile and ask discovery questions before asking for a requirement.
Missed:
NR2 Verify basic profile (4 Qs) NR3 Full discovery (8 Qs) NR4 Platform education NR5 First opportunity identified NR6 Closure - one of three outcomes
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| NR1 Warm welcome opener | 1 | pass | – | 1.0 | Hello Dhareshbhai, I am Ankit Mistry speaking, from Jindal Steel. How are you? The agent provided a warm, standard opening, introducing himself and the company. |
| NR2 Verify basic profile (4 Qs) | 1 | fail | 1 | 0.0 |
The agent only confirmed the customer's name and did not ask about their city, procurement role, or contact details. |
| NR3 Full discovery (8 Qs) | 3 | fail | 0 | 0.0 |
The agent did not attempt any discovery questions about the customer's business, volume, or current suppliers. |
| NR4 Platform education | 1 | fail | – | 0.0 |
The agent did not explain any of the platform's benefits or features. |
| NR5 First opportunity identified | 2 | fail | – | 0.0 | will there be any requirement in HR, for now? The agent asked for a requirement, but after the customer said no, he failed to schedule a specific callback date. |
| NR6 Closure - one of three outcomes | 2 | fail | – | 0.0 |
The call ended vaguely without a quote, a specific callback date, or a platform walkthrough being scheduled. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.597 | 12.3s | 8.3s | 38.4s | 4.1s | 268.3 | 0 | 7 | 8 | 3 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
4.9s
Hello
હલો
agent
5.7s
Hello Dhareshbhai, I am Ankit Mistry speaking, from Jindal Steel. How are you?
હલો ધરેશભાઈ, હું અંકિત મિસ્ત્રી વાત કરું છું, જીંદાલ સ્ટીલમાંથી. કેમ છો?
customer
9.1s
Hmm, speak.
હમ, બોલો.
agent
9.7s
Just, in happiness.
બસ, આનંદમાં.
customer
10.3s
Just, in happiness.
બસ, આનંદમાં.
agent
11.3s
Okay, great, nice. And Dhareshbhai, as your month has started, will there be any requirement in HR, for now?
ઓકે, ગ્રેટ, સરસ. અને ધરેશભાઈ, આપણે જેમ તમારો મહિનો આ ચાલુ થયો છે, તો કોઈ રિક્વાયરમેન્ટ હશે HR માં, અમીના માટે?
customer
15.7s
No, not needed for now.
ના, અમીનામાં નથી જોઈતું.
agent
17.3s
Oh, okay, otherwise your stock
અચ્છા, અત્યારે બાકી તો તમારો માવો
customer
18.4s
Sorry, what are you saying?
સોરી, શું કહો છો?
agent
19.9s
Right now there's an eight-day holiday, right?
અત્યારે તો આઠ દિવસ છુટ્ટી હોય ને.
customer
21.7s
Oh, because of that Janmashtami?
અચ્છા, પેલું જન્માષ્ટમીના કારણે?
agent
22.7s
Because of Janmashtami, yes.
જન્માષ્ટમીના, હા.
customer
23.5s
Oh ho, okay okay, let's do that, no problem. Then we'll talk a bit later, let's do that.
ઓહો, અચ્છા અચ્છા, ચલો ઠીક છે, કઈ વાંધો નહિ. તો પછી થોડી વાત કરીએ, ચલો.
agent
26.6s
Okay, okay Dhareshbhai.
ઓકે, ઓકે ધરેશભાઈ.
customer
27.6s
Yes.
હા.