{ "ucid": "21112178841902311", "call_date": "2026-09-03", "start_time": "2026-09-03 12:33:43", "end_time": "2026-09-03 12:34:42", "duration_sec": 59, "campaign": "IS_Inte_MFG_M1_3_NoEnq_Sep26", "disposition": "No_requirement", "agent": "ankit mistry", "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA94c8674f8fa95dd2d9d3a5c2ece15978.mp3", "dial_status": null, "customer_status": null, "agent_status": null, "hangup_by": null, "excel_row": 1100, "is_test": 0, "raw_payload": null, "audio_path": "/data/audio/21112178841902311__DIA94c8674f8fa95dd2d9d3a5c2ece15978.mp3", "audio_bytes": 115344, "audio_status": "ok", "audio_error": null, "excel_turn_count": 0, "ingested_at": "2026-09-11 12:19:54.357907+00", "audio_secs": 38.448, "source_file": "Sep1-10>40s.xlsx", "upload_id": null, "audio_permanent": 0, "english_text": "[5s] CUSTOMER: Hello (હલો)\n[6s] AGENT: Hello Dhareshbhai, I am Ankit Mistry speaking, from Jindal Steel. How are you? (હલો ધરેશભાઈ, હું અંકિત મિસ્ત્રી વાત કરું છું, જીંદાલ સ્ટીલમાંથી. કેમ છો?)\n[9s] CUSTOMER: Hmm, speak. (હમ, બોલો.)\n[10s] AGENT: Just, in happiness. (બસ, આનંદમાં.)\n[10s] CUSTOMER: Just, in happiness. (બસ, આનંદમાં.)\n[11s] AGENT: Okay, great, nice. And Dhareshbhai, as your month has started, will there be any requirement in HR, for now? (ઓકે, ગ્રેટ, સરસ. અને ધરેશભાઈ, આપણે જેમ તમારો મહિનો આ ચાલુ થયો છે, તો કોઈ રિક્વાયરમેન્ટ હશે HR માં, અમીના માટે?)\n[16s] CUSTOMER: No, not needed for now. (ના, અમીનામાં નથી જોઈતું.)\n[17s] AGENT: Oh, okay, otherwise your stock (અચ્છા, અત્યારે બાકી તો તમારો માવો)\n[18s] CUSTOMER: Sorry, what are you saying? (સોરી, શું કહો છો?)\n[20s] AGENT: Right now there's an eight-day holiday, right? (અત્યારે તો આઠ દિવસ છુટ્ટી હોય ને.)\n[22s] CUSTOMER: Oh, because of that Janmashtami? (અચ્છા, પેલું જન્માષ્ટમીના કારણે?)\n[23s] AGENT: Because of Janmashtami, yes. (જન્માષ્ટમીના, હા.)\n[23s] CUSTOMER: Oh ho, okay okay, let's do that, no problem. Then we'll talk a bit later, let's do that. (ઓહો, અચ્છા અચ્છા, ચલો ઠીક છે, કઈ વાંધો નહિ. તો પછી થોડી વાત કરીએ, ચલો.)\n[27s] AGENT: Okay, okay Dhareshbhai. (ઓકે, ઓકે ધરેશભાઈ.)\n[28s] CUSTOMER: Yes. (હા.)", "language": "Gujarati", "languages": "[\"Gujarati\", \"English\"]", "turn_count": 15, "connected": 1, "audio_notes": "clear: The agent mentions 'Jindal Steel' instead of JSW One, which is a common confusion.", "transcript_status": "ok", "transcript_error": null, "band": "green", "band_reason": "15 turns, clean transcript (0% inaudible)", "band_language": "Gujarati", "label_contradiction": 0, "status": "ok", "model": "gemini-2.5-pro", "rubric_version": "1.0.0", "exclusion_reason": null, "pitch_type_detected": "new_registration", "pitch_type_source": "campaign_name:medium", "pitch_type_conflict": 0, "pitch_adherence_score": 1.0, "pitch_score_band": "red", "pitch_missed_steps": "[\"NR2 Verify basic profile (4 Qs)\", \"NR3 Full discovery (8 Qs)\", \"NR4 Platform education\", \"NR5 First opportunity identified\", \"NR6 Closure - one of three outcomes\"]", "pitch_coaching_note": "You must follow the pitch structure; after the opening, verify the customer's profile and ask discovery questions before asking for a requirement.", "usp_relevance": "none", "rubric_inferred": 0, "segment_detected": "unknown", "mfg_flag": 0, "geo_flag": 0, "geo_reason": null, "moq_flag": 0, "moq_qty_detected": null, "moq_severity": null, "material_flag": 0, "material_detected": null, "catalogue_status": "available", "quality_flags_total": 0, "supply_flag": "none", "supply_details": "", "customer_req_date": null, "agent_committed_date": null, "call_summary": "The agent called a newly registered user and asked for an immediate requirement. The customer stated they had no need at the moment. Both parties acknowledged the upcoming Janmashtami holiday, and the call ended with a vague agreement to talk later, without any firm next steps.", "raw_json": "{\"pitch_steps\": [{\"step_id\": \"NR1\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Hello Dhareshbhai, I am Ankit Mistry speaking, from Jindal Steel. How are you?\", \"comment\": \"The agent provided a warm, standard opening, introducing himself and the company.\"}, {\"step_id\": \"NR2\", \"result\": \"fail\", \"questions_hit\": 1, \"evidence\": \"\", \"comment\": \"The agent only confirmed the customer's name and did not ask about their city, procurement role, or contact details.\"}, {\"step_id\": \"NR3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"The agent did not attempt any discovery questions about the customer's business, volume, or current suppliers.\"}, {\"step_id\": \"NR4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The agent did not explain any of the platform's benefits or features.\"}, {\"step_id\": \"NR5\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"will there be any requirement in HR, for now?\", \"comment\": \"The agent asked for a requirement, but after the customer said no, he failed to schedule a specific callback date.\"}, {\"step_id\": \"NR6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The call ended vaguely without a quote, a specific callback date, or a platform walkthrough being scheduled.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"You must follow the pitch structure; after the opening, verify the customer's profile and ask discovery questions before asking for a requirement.\", \"segment_detected\": \"unknown\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"available\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent called a newly registered user and asked for an immediate requirement. The customer stated they had no need at the moment. Both parties acknowledged the upcoming Janmashtami holiday, and the call ended with a vague agreement to talk later, without any firm next steps.\"}", "error": null, "latency_ms": 33205, "input_tokens": 3134, "output_tokens": 705, "created_at": "2026-09-25 11:42:01", "sentiment": "negative", "sentiment_score": -0.482, "sentiment_confidence": "high", "pos": 1, "neg": 8, "lex_hits": 8, "objection_phrases": "[]", "sentiment_method": "0.6*lexical + 0.4*prior", "talk_ratio": 0.597, "agent_talk_sec": 12.3, "customer_talk_sec": 8.3, "dead_air_sec": 38.4, "longest_monologue_sec": 4.1, "agent_wpm": 268.3, "interruptions": 0, "agent_turns": 7, "customer_turns": 8, "discovery_qs": 3, "words_agent": 55, "words_customer": 40, "monologue_heavy": 0, "turns": [ { "ucid": "21112178841902311", "idx": 0, "speaker": "customer", "start_s": 4.89, "end_s": 5.29, "text_en": "Hello", "text_native": "હલો" }, { "ucid": "21112178841902311", "idx": 1, "speaker": "agent", "start_s": 5.7, "end_s": 9.1, "text_en": "Hello Dhareshbhai, I am Ankit Mistry speaking, from Jindal Steel. How are you?", "text_native": "હલો ધરેશભાઈ, હું અંકિત મિસ્ત્રી વાત કરું છું, જીંદાલ સ્ટીલમાંથી. કેમ છો?" }, { "ucid": "21112178841902311", "idx": 2, "speaker": "customer", "start_s": 9.1, "end_s": 9.68, "text_en": "Hmm, speak.", "text_native": "હમ, બોલો." }, { "ucid": "21112178841902311", "idx": 3, "speaker": "agent", "start_s": 9.68, "end_s": 10.28, "text_en": "Just, in happiness.", "text_native": "બસ, આનંદમાં." }, { "ucid": "21112178841902311", "idx": 4, "speaker": "customer", "start_s": 10.28, "end_s": 10.8, "text_en": "Just, in happiness.", "text_native": "બસ, આનંદમાં." }, { "ucid": "21112178841902311", "idx": 5, "speaker": "agent", "start_s": 11.27, "end_s": 15.38, "text_en": "Okay, great, nice. And Dhareshbhai, as your month has started, will there be any requirement in HR, for now?", "text_native": "ઓકે, ગ્રેટ, સરસ. અને ધરેશભાઈ, આપણે જેમ તમારો મહિનો આ ચાલુ થયો છે, તો કોઈ રિક્વાયરમેન્ટ હશે HR માં, અમીના માટે?" }, { "ucid": "21112178841902311", "idx": 6, "speaker": "customer", "start_s": 15.7, "end_s": 16.9, "text_en": "No, not needed for now.", "text_native": "ના, અમીનામાં નથી જોઈતું." }, { "ucid": "21112178841902311", "idx": 7, "speaker": "agent", "start_s": 17.26, "end_s": 18.4, "text_en": "Oh, okay, otherwise your stock", "text_native": "અચ્છા, અત્યારે બાકી તો તમારો માવો" }, { "ucid": "21112178841902311", "idx": 8, "speaker": "customer", "start_s": 18.4, "end_s": 19.9, "text_en": "Sorry, what are you saying?", "text_native": "સોરી, શું કહો છો?" }, { "ucid": "21112178841902311", "idx": 9, "speaker": "agent", "start_s": 19.9, "end_s": 21.4, "text_en": "Right now there's an eight-day holiday, right?", "text_native": "અત્યારે તો આઠ દિવસ છુટ્ટી હોય ને." }, { "ucid": "21112178841902311", "idx": 10, "speaker": "customer", "start_s": 21.68, "end_s": 22.7, "text_en": "Oh, because of that Janmashtami?", "text_native": "અચ્છા, પેલું જન્માષ્ટમીના કારણે?" }, { "ucid": "21112178841902311", "idx": 11, "speaker": "agent", "start_s": 22.7, "end_s": 23.28, "text_en": "Because of Janmashtami, yes.", "text_native": "જન્માષ્ટમીના, હા." }, { "ucid": "21112178841902311", "idx": 12, "speaker": "customer", "start_s": 23.46, "end_s": 26.3, "text_en": "Oh ho, okay okay, let's do that, no problem. Then we'll talk a bit later, let's do that.", "text_native": "ઓહો, અચ્છા અચ્છા, ચલો ઠીક છે, કઈ વાંધો નહિ. તો પછી થોડી વાત કરીએ, ચલો." }, { "ucid": "21112178841902311", "idx": 13, "speaker": "agent", "start_s": 26.56, "end_s": 27.5, "text_en": "Okay, okay Dhareshbhai.", "text_native": "ઓકે, ઓકે ધરેશભાઈ." }, { "ucid": "21112178841902311", "idx": 14, "speaker": "customer", "start_s": 27.6, "end_s": 27.8, "text_en": "Yes.", "text_native": "હા." } ], "steps": [ { "ucid": "21112178841902311", "step_id": "NR1", "step_name": "Warm welcome opener", "weight": 1.0, "result": "pass", "earned": 1.0, "questions_hit": null, "evidence": "Hello Dhareshbhai, I am Ankit Mistry speaking, from Jindal Steel. How are you?", "comment": "The agent provided a warm, standard opening, introducing himself and the company." }, { "ucid": "21112178841902311", "step_id": "NR2", "step_name": "Verify basic profile (4 Qs)", "weight": 1.0, "result": "fail", "earned": 0.0, "questions_hit": 1, "evidence": "", "comment": "The agent only confirmed the customer's name and did not ask about their city, procurement role, or contact details." }, { "ucid": "21112178841902311", "step_id": "NR3", "step_name": "Full discovery (8 Qs)", "weight": 3.0, "result": "fail", "earned": 0.0, "questions_hit": 0, "evidence": "", "comment": "The agent did not attempt any discovery questions about the customer's business, volume, or current suppliers." }, { "ucid": "21112178841902311", "step_id": "NR4", "step_name": "Platform education", "weight": 1.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "", "comment": "The agent did not explain any of the platform's benefits or features." }, { "ucid": "21112178841902311", "step_id": "NR5", "step_name": "First opportunity identified", "weight": 2.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "will there be any requirement in HR, for now?", "comment": "The agent asked for a requirement, but after the customer said no, he failed to schedule a specific callback date." }, { "ucid": "21112178841902311", "step_id": "NR6", "step_name": "Closure - one of three outcomes", "weight": 2.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "", "comment": "The call ended vaguely without a quote, a specific callback date, or a platform walkthrough being scheduled." } ], "objections": [], "missed_steps": [ "NR2 Verify basic profile (4 Qs)", "NR3 Full discovery (8 Qs)", "NR4 Platform education", "NR5 First opportunity identified", "NR6 Closure - one of three outcomes" ], "objection_phrases_list": [] }