Call 21112178841851361 2026-09-03 · Rohit Mishra · 1:30
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_Inte_MFG_M1_3_NoEnq_Sep26 | General Enquiry | full conversation 28 turns, clean transcript (0% inaudible) | Hindi | 28 | new_registration (campaign_name:medium) |
Audio: clear: The agent's speech is slightly fast at times, but the audio is clear overall.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
1.5/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
1
/4 flags
segment: trader
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
+0.38
confidence high · +4/−0
from 4 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Full discovery (8 Qs)
The agent only asked about business type and previous procurement, hitting only 2 of the 8 required discovery questions.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] ESP सर्विसेस... [Rep:] आप कौन सा ब्रांड में लेते हो शीट्स जनरली?... [Customer:] चार से पांच टन चाहिए मुझे मिनिमम... [Rep:] Payment sir, 100% advance.
−2.0 pts
First opportunity identified
Although the agent asked about a requirement and the customer showed strong interest, no specific material specification was captured.
How Sajal Bhaskar did it on a
10.0/10 call —
I will call you tomorrow afternoon after 12 or 1 o'clock.
−2.0 pts
Closure - one of three outcomes
The call ended with a vague promise to 'send it to you' without defining what would be sent or agreeing on a specific follow-up time.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] मैं आपको कल दोपहर बारह एक बजे के बाद फोन करता हूं। चलेगा? [Agent:] हां चलेगा, चलेगा।
did well
Warm welcome opener
Hello Abhishek ji, Rohit speaking from JSW. ... You had registered on my platform.
Summary
The agent contacted a customer who had recently registered on the platform. The customer was identified as a trader in Faridabad and an existing authorized JSW buyer. The customer expressed immediate interest in purchasing regular stock, but the agent did not capture a specific requirement and ended the call with a vague, undefined next step.
Coaching
When a customer shows strong buying intent ('I'll pick it up'), you must capture a specific requirement or schedule a firm next step instead of ending the call vaguely.
Missed:
NR2 Verify basic profile (4 Qs) NR3 Full discovery (8 Qs) NR4 Platform education NR5 First opportunity identified NR6 Closure - one of three outcomes
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| NR1 Warm welcome opener | 1 | pass | – | 1.0 | Hello Abhishek ji, Rohit speaking from JSW. ... You had registered on my platform. The agent provided a warm welcome and correctly referenced the customer's registration. |
| NR2 Verify basic profile (4 Qs) | 1 | partial | 2 | 0.5 | Where are you based? The agent verified the company name and procurement city, but did not ask about procurement involvement or best contact details. |
| NR3 Full discovery (8 Qs) | 3 | fail | 2 | 0.0 | So, is it a trading business? ... and where do you procure material from previously? The agent only asked about business type and previous procurement, hitting only 2 of the 8 required discovery questions. |
| NR4 Platform education | 1 | fail | – | 0.0 |
The agent mentioned having stock but did not explain any platform benefits like transparent pricing or test certificates. |
| NR5 First opportunity identified | 2 | fail | – | 0.0 | did you have any requirement in MS? Although the agent asked about a requirement and the customer showed strong interest, no specific material specification was captured. |
| NR6 Closure - one of three outcomes | 2 | fail | – | 0.0 | Okay, alright, uh I'll send it to you. The call ended with a vague promise to 'send it to you' without defining what would be sent or agreeing on a specific follow-up time. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.682 | 24.9s | 11.6s | 53.5s | 3.8s | 301.2 | 0 | 13 | 15 | 5 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.9s
Hello.
हॅलो
agent
1.6s
Hello.
हॅलो
customer
2.3s
Yes.
जी
agent
2.9s
Hello Abhishek ji, Rohit speaking from JSW.
अभिषेक जी नमस्ते, रोहित बात कर रहा हूं JSW से
customer
5.7s
Yes, yes, tell me.
जी जी बताइए
agent
6.6s
Abhishek ji, you have a company called PGAS Ispat Private Limited, I believe. You had registered on my platform.
अभिषेक जी ये PGAS Ispat Private Limited करके आपकी कंपनी है शायद, आपने मेरे platform पे registration किया था
customer
10.3s
Yes, yes.
जी जी
agent
10.6s
So, uh, did you have any requirement in MS?
तो uh कुछ requirement थी क्या आपकी MS में?
customer
12.8s
In MS, yes.
MS में yes
customer
13.7s
Whatever regular you have, just tell me, I'll pick it up.
कुछ भी regular जो आपके पास है आप बता दीजिए मैं उठा लेता हूं
agent
16.8s
See, I do have regular, in HR I have a stock of 14000, I have my own unit as well.
देखिए regular तो मेरे पास है ही, HR में 14000 मेरे पास stock रहता है, खुद का ही unit भी है
customer
21.0s
Can you send me the stock on WhatsApp or
आप मुझे stock भेज सकते हैं WhatsApp पे या
agent
23.2s
No, no, no, it's against policy, this stock list. But what is your requirement, you tell me that, according to that
नहीं नहीं नहीं policy के against होता है ये जो stock list है, but आपका क्या requirement है आप आप वो मुझे बताइए उस हिसाब से
customer
27.0s
I have all the requirements.
मेरे को तो सारे ही requirement है
agent
28.7s
So, is it a trading business?
तो trading का काम है क्या?
customer
29.8s
Yes.
हां
agent
30.5s
Okay, okay, okay, okay.
agent
32.0s
Where are you based?
कहां पे based हैं आप?
customer
33.1s
In Faridabad.
Faridabad में
agent
34.1s
Faridabad, and where do you procure material from previously?
Faridabad, और previously कहां से लेते हैं आप material?
customer
36.4s
We procure from JSW itself.
JSW से ही लेते हैं
customer
37.8s
We are authorized by JSW.
हम JSW के authorized हैं
agent
39.2s
Okay, that Mongers is also there, right? They also take it from us from there.
Okay, वो Mongers भी है ना वो भी तो हम ही से लेते हैं वहां से
customer
41.4s
Yes, yes, yes.
हां हां हां
agent
42.0s
Faridabad Mongers.
Faridabad Mongers
customer
42.8s
Yes, yes.
हां हां
agent
44.0s
Okay, alright, uh I'll send it to you.
Okay, ठीक है, uh मैं भेजता हूं आपको
customer
46.1s
Alright.
ठीक है