{
  "ucid": "21112178841851361",
  "call_date": "2026-09-03",
  "start_time": "2026-09-03 12:25:13",
  "end_time": "2026-09-03 12:26:43",
  "duration_sec": 90,
  "campaign": "IS_Inte_MFG_M1_3_NoEnq_Sep26",
  "disposition": "General Enquiry",
  "agent": "Rohit Mishra",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA0955ce35ecf6ae93aba913f7d4622537.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 1102,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "/data/audio/21112178841851361__DIA0955ce35ecf6ae93aba913f7d4622537.mp3",
  "audio_bytes": 228312,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-11 12:19:54.357907+00",
  "audio_secs": 76.104,
  "source_file": "Sep1-10>40s.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[1s] CUSTOMER: Hello.   (हॅलो)\n[2s] AGENT: Hello.   (हॅलो)\n[2s] CUSTOMER: Yes.   (जी)\n[3s] AGENT: Hello Abhishek ji, Rohit speaking from JSW.   (अभिषेक जी नमस्ते, रोहित बात कर रहा हूं JSW से)\n[6s] CUSTOMER: Yes, yes, tell me.   (जी जी बताइए)\n[7s] AGENT: Abhishek ji, you have a company called PGAS Ispat Private Limited, I believe. You had registered on my platform.   (अभिषेक जी ये PGAS Ispat Private Limited करके आपकी कंपनी है शायद, आपने मेरे platform पे registration किया था)\n[10s] CUSTOMER: Yes, yes.   (जी जी)\n[11s] AGENT: So, uh, did you have any requirement in MS?   (तो uh कुछ requirement थी क्या आपकी MS में?)\n[13s] CUSTOMER: In MS, yes.   (MS में yes)\n[14s] CUSTOMER: Whatever regular you have, just tell me, I'll pick it up.   (कुछ भी regular जो आपके पास है आप बता दीजिए मैं उठा लेता हूं)\n[17s] AGENT: See, I do have regular, in HR I have a stock of 14000, I have my own unit as well.   (देखिए regular तो मेरे पास है ही, HR में 14000 मेरे पास stock रहता है, खुद का ही unit भी है)\n[21s] CUSTOMER: Can you send me the stock on WhatsApp or   (आप मुझे stock भेज सकते हैं WhatsApp पे या)\n[23s] AGENT: No, no, no, it's against policy, this stock list. But what is your requirement, you tell me that, according to that   (नहीं नहीं नहीं policy के against होता है ये जो stock list है, but आपका क्या requirement है आप आप वो मुझे बताइए उस हिसाब से)\n[27s] CUSTOMER: I have all the requirements.   (मेरे को तो सारे ही requirement है)\n[29s] AGENT: So, is it a trading business?   (तो trading का काम है क्या?)\n[30s] CUSTOMER: Yes.   (हां)\n[30s] AGENT: Okay, okay, okay, okay.\n[32s] AGENT: Where are you based?   (कहां पे based हैं आप?)\n[33s] CUSTOMER: In Faridabad.   (Faridabad में)\n[34s] AGENT: Faridabad, and where do you procure material from previously?   (Faridabad, और previously कहां से लेते हैं आप material?)\n[36s] CUSTOMER: We procure from JSW itself.   (JSW से ही लेते हैं)\n[38s] CUSTOMER: We are authorized by JSW.   (हम JSW के authorized हैं)\n[39s] AGENT: Okay, that Mongers is also there, right? They also take it from us from there.   (Okay, वो Mongers भी है ना वो भी तो हम ही से लेते हैं वहां से)\n[41s] CUSTOMER: Yes, yes, yes.   (हां हां हां)\n[42s] AGENT: Faridabad Mongers.   (Faridabad Mongers)\n[43s] CUSTOMER: Yes, yes.   (हां हां)\n[44s] AGENT: Okay, alright, uh I'll send it to you.   (Okay, ठीक है, uh मैं भेजता हूं आपको)\n[46s] CUSTOMER: Alright.   (ठीक है)",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"English\"]",
  "turn_count": 28,
  "connected": 1,
  "audio_notes": "clear: The agent's speech is slightly fast at times, but the audio is clear overall.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "28 turns, clean transcript (0% inaudible)",
  "band_language": "Hindi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "new_registration",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 1.5,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"NR2 Verify basic profile (4 Qs)\", \"NR3 Full discovery (8 Qs)\", \"NR4 Platform education\", \"NR5 First opportunity identified\", \"NR6 Closure - one of three outcomes\"]",
  "pitch_coaching_note": "When a customer shows strong buying intent ('I'll pick it up'), you must capture a specific requirement or schedule a firm next step instead of ending the call vaguely.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "trader",
  "mfg_flag": 1,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "available",
  "quality_flags_total": 1,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent contacted a customer who had recently registered on the platform. The customer was identified as a trader in Faridabad and an existing authorized JSW buyer. The customer expressed immediate interest in purchasing regular stock, but the agent did not capture a specific requirement and ended the call with a vague, undefined next step.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"NR1\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Hello Abhishek ji, Rohit speaking from JSW. ... You had registered on my platform.\", \"comment\": \"The agent provided a warm welcome and correctly referenced the customer's registration.\"}, {\"step_id\": \"NR2\", \"result\": \"partial\", \"questions_hit\": 2, \"evidence\": \"Where are you based?\", \"comment\": \"The agent verified the company name and procurement city, but did not ask about procurement involvement or best contact details.\"}, {\"step_id\": \"NR3\", \"result\": \"fail\", \"questions_hit\": 2, \"evidence\": \"So, is it a trading business? ... and where do you procure material from previously?\", \"comment\": \"The agent only asked about business type and previous procurement, hitting only 2 of the 8 required discovery questions.\"}, {\"step_id\": \"NR4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The agent mentioned having stock but did not explain any platform benefits like transparent pricing or test certificates.\"}, {\"step_id\": \"NR5\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"did you have any requirement in MS?\", \"comment\": \"Although the agent asked about a requirement and the customer showed strong interest, no specific material specification was captured.\"}, {\"step_id\": \"NR6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"Okay, alright, uh I'll send it to you.\", \"comment\": \"The call ended with a vague promise to 'send it to you' without defining what would be sent or agreeing on a specific follow-up time.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"When a customer shows strong buying intent ('I'll pick it up'), you must capture a specific requirement or schedule a firm next step instead of ending the call vaguely.\", \"segment_detected\": \"trader\", \"mfg_flag\": true, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"available\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent contacted a customer who had recently registered on the platform. The customer was identified as a trader in Faridabad and an existing authorized JSW buyer. The customer expressed immediate interest in purchasing regular stock, but the agent did not capture a specific requirement and ended the call with a vague, undefined next step.\"}",
  "error": null,
  "latency_ms": 28984,
  "input_tokens": 3420,
  "output_tokens": 762,
  "created_at": "2026-09-25 11:42:04",
  "sentiment": "positive",
  "sentiment_score": 0.382,
  "sentiment_confidence": "high",
  "pos": 4,
  "neg": 0,
  "lex_hits": 4,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.682,
  "agent_talk_sec": 24.9,
  "customer_talk_sec": 11.6,
  "dead_air_sec": 53.5,
  "longest_monologue_sec": 3.8,
  "agent_wpm": 301.2,
  "interruptions": 0,
  "agent_turns": 13,
  "customer_turns": 15,
  "discovery_qs": 5,
  "words_agent": 125,
  "words_customer": 55,
  "monologue_heavy": 0,
  "turns": [
    {
      "ucid": "21112178841851361",
      "idx": 0,
      "speaker": "customer",
      "start_s": 0.89,
      "end_s": 1.24,
      "text_en": "Hello.",
      "text_native": "हॅलो"
    },
    {
      "ucid": "21112178841851361",
      "idx": 1,
      "speaker": "agent",
      "start_s": 1.56,
      "end_s": 1.96,
      "text_en": "Hello.",
      "text_native": "हॅलो"
    },
    {
      "ucid": "21112178841851361",
      "idx": 2,
      "speaker": "customer",
      "start_s": 2.3,
      "end_s": 2.55,
      "text_en": "Yes.",
      "text_native": "जी"
    },
    {
      "ucid": "21112178841851361",
      "idx": 3,
      "speaker": "agent",
      "start_s": 2.86,
      "end_s": 5.2,
      "text_en": "Hello Abhishek ji, Rohit speaking from JSW.",
      "text_native": "अभिषेक जी नमस्ते, रोहित बात कर रहा हूं JSW से"
    },
    {
      "ucid": "21112178841851361",
      "idx": 4,
      "speaker": "customer",
      "start_s": 5.74,
      "end_s": 6.29,
      "text_en": "Yes, yes, tell me.",
      "text_native": "जी जी बताइए"
    },
    {
      "ucid": "21112178841851361",
      "idx": 5,
      "speaker": "agent",
      "start_s": 6.6,
      "end_s": 10.2,
      "text_en": "Abhishek ji, you have a company called PGAS Ispat Private Limited, I believe. You had registered on my platform.",
      "text_native": "अभिषेक जी ये PGAS Ispat Private Limited करके आपकी कंपनी है शायद, आपने मेरे platform पे registration किया था"
    },
    {
      "ucid": "21112178841851361",
      "idx": 6,
      "speaker": "customer",
      "start_s": 10.3,
      "end_s": 10.63,
      "text_en": "Yes, yes.",
      "text_native": "जी जी"
    },
    {
      "ucid": "21112178841851361",
      "idx": 7,
      "speaker": "agent",
      "start_s": 10.63,
      "end_s": 12.34,
      "text_en": "So, uh, did you have any requirement in MS?",
      "text_native": "तो uh कुछ requirement थी क्या आपकी MS में?"
    },
    {
      "ucid": "21112178841851361",
      "idx": 8,
      "speaker": "customer",
      "start_s": 12.83,
      "end_s": 13.38,
      "text_en": "In MS, yes.",
      "text_native": "MS में yes"
    },
    {
      "ucid": "21112178841851361",
      "idx": 9,
      "speaker": "customer",
      "start_s": 13.74,
      "end_s": 16.22,
      "text_en": "Whatever regular you have, just tell me, I'll pick it up.",
      "text_native": "कुछ भी regular जो आपके पास है आप बता दीजिए मैं उठा लेता हूं"
    },
    {
      "ucid": "21112178841851361",
      "idx": 10,
      "speaker": "agent",
      "start_s": 16.8,
      "end_s": 20.6,
      "text_en": "See, I do have regular, in HR I have a stock of 14000, I have my own unit as well.",
      "text_native": "देखिए regular तो मेरे पास है ही, HR में 14000 मेरे पास stock रहता है, खुद का ही unit भी है"
    },
    {
      "ucid": "21112178841851361",
      "idx": 11,
      "speaker": "customer",
      "start_s": 21.0,
      "end_s": 22.8,
      "text_en": "Can you send me the stock on WhatsApp or",
      "text_native": "आप मुझे stock भेज सकते हैं WhatsApp पे या"
    },
    {
      "ucid": "21112178841851361",
      "idx": 12,
      "speaker": "agent",
      "start_s": 23.2,
      "end_s": 27.0,
      "text_en": "No, no, no, it's against policy, this stock list. But what is your requirement, you tell me that, according to that",
      "text_native": "नहीं नहीं नहीं policy के against होता है ये जो stock list है, but आपका क्या requirement है आप आप वो मुझे बताइए उस हिसाब से"
    },
    {
      "ucid": "21112178841851361",
      "idx": 13,
      "speaker": "customer",
      "start_s": 27.0,
      "end_s": 28.2,
      "text_en": "I have all the requirements.",
      "text_native": "मेरे को तो सारे ही requirement है"
    },
    {
      "ucid": "21112178841851361",
      "idx": 14,
      "speaker": "agent",
      "start_s": 28.7,
      "end_s": 29.5,
      "text_en": "So, is it a trading business?",
      "text_native": "तो trading का काम है क्या?"
    },
    {
      "ucid": "21112178841851361",
      "idx": 15,
      "speaker": "customer",
      "start_s": 29.8,
      "end_s": 30.1,
      "text_en": "Yes.",
      "text_native": "हां"
    },
    {
      "ucid": "21112178841851361",
      "idx": 16,
      "speaker": "agent",
      "start_s": 30.5,
      "end_s": 31.6,
      "text_en": "Okay, okay, okay, okay.",
      "text_native": "Okay, okay, okay, okay."
    },
    {
      "ucid": "21112178841851361",
      "idx": 17,
      "speaker": "agent",
      "start_s": 32.0,
      "end_s": 32.8,
      "text_en": "Where are you based?",
      "text_native": "कहां पे based हैं आप?"
    },
    {
      "ucid": "21112178841851361",
      "idx": 18,
      "speaker": "customer",
      "start_s": 33.1,
      "end_s": 33.7,
      "text_en": "In Faridabad.",
      "text_native": "Faridabad में"
    },
    {
      "ucid": "21112178841851361",
      "idx": 19,
      "speaker": "agent",
      "start_s": 34.1,
      "end_s": 36.0,
      "text_en": "Faridabad, and where do you procure material from previously?",
      "text_native": "Faridabad, और previously कहां से लेते हैं आप material?"
    },
    {
      "ucid": "21112178841851361",
      "idx": 20,
      "speaker": "customer",
      "start_s": 36.4,
      "end_s": 37.3,
      "text_en": "We procure from JSW itself.",
      "text_native": "JSW से ही लेते हैं"
    },
    {
      "ucid": "21112178841851361",
      "idx": 21,
      "speaker": "customer",
      "start_s": 37.8,
      "end_s": 38.8,
      "text_en": "We are authorized by JSW.",
      "text_native": "हम JSW के authorized हैं"
    },
    {
      "ucid": "21112178841851361",
      "idx": 22,
      "speaker": "agent",
      "start_s": 39.2,
      "end_s": 41.4,
      "text_en": "Okay, that Mongers is also there, right? They also take it from us from there.",
      "text_native": "Okay, वो Mongers भी है ना वो भी तो हम ही से लेते हैं वहां से"
    },
    {
      "ucid": "21112178841851361",
      "idx": 23,
      "speaker": "customer",
      "start_s": 41.4,
      "end_s": 41.9,
      "text_en": "Yes, yes, yes.",
      "text_native": "हां हां हां"
    },
    {
      "ucid": "21112178841851361",
      "idx": 24,
      "speaker": "agent",
      "start_s": 42.0,
      "end_s": 42.7,
      "text_en": "Faridabad Mongers.",
      "text_native": "Faridabad Mongers"
    },
    {
      "ucid": "21112178841851361",
      "idx": 25,
      "speaker": "customer",
      "start_s": 42.8,
      "end_s": 43.2,
      "text_en": "Yes, yes.",
      "text_native": "हां हां"
    },
    {
      "ucid": "21112178841851361",
      "idx": 26,
      "speaker": "agent",
      "start_s": 44.0,
      "end_s": 45.7,
      "text_en": "Okay, alright, uh I'll send it to you.",
      "text_native": "Okay, ठीक है, uh मैं भेजता हूं आपको"
    },
    {
      "ucid": "21112178841851361",
      "idx": 27,
      "speaker": "customer",
      "start_s": 46.1,
      "end_s": 46.5,
      "text_en": "Alright.",
      "text_native": "ठीक है"
    }
  ],
  "steps": [
    {
      "ucid": "21112178841851361",
      "step_id": "NR1",
      "step_name": "Warm welcome opener",
      "weight": 1.0,
      "result": "pass",
      "earned": 1.0,
      "questions_hit": null,
      "evidence": "Hello Abhishek ji, Rohit speaking from JSW. ... You had registered on my platform.",
      "comment": "The agent provided a warm welcome and correctly referenced the customer's registration."
    },
    {
      "ucid": "21112178841851361",
      "step_id": "NR2",
      "step_name": "Verify basic profile (4 Qs)",
      "weight": 1.0,
      "result": "partial",
      "earned": 0.5,
      "questions_hit": 2,
      "evidence": "Where are you based?",
      "comment": "The agent verified the company name and procurement city, but did not ask about procurement involvement or best contact details."
    },
    {
      "ucid": "21112178841851361",
      "step_id": "NR3",
      "step_name": "Full discovery (8 Qs)",
      "weight": 3.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 2,
      "evidence": "So, is it a trading business? ... and where do you procure material from previously?",
      "comment": "The agent only asked about business type and previous procurement, hitting only 2 of the 8 required discovery questions."
    },
    {
      "ucid": "21112178841851361",
      "step_id": "NR4",
      "step_name": "Platform education",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The agent mentioned having stock but did not explain any platform benefits like transparent pricing or test certificates."
    },
    {
      "ucid": "21112178841851361",
      "step_id": "NR5",
      "step_name": "First opportunity identified",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "did you have any requirement in MS?",
      "comment": "Although the agent asked about a requirement and the customer showed strong interest, no specific material specification was captured."
    },
    {
      "ucid": "21112178841851361",
      "step_id": "NR6",
      "step_name": "Closure - one of three outcomes",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "Okay, alright, uh I'll send it to you.",
      "comment": "The call ended with a vague promise to 'send it to you' without defining what would be sent or agreeing on a specific follow-up time."
    }
  ],
  "objections": [],
  "missed_steps": [
    "NR2 Verify basic profile (4 Qs)",
    "NR3 Full discovery (8 Qs)",
    "NR4 Platform education",
    "NR5 First opportunity identified",
    "NR6 Closure - one of three outcomes"
  ],
  "objection_phrases_list": []
}