21112178841821951 · Call

Call 21112178841821951 2026-09-03 · dhruv · 0:42

Campaign	Disposition	Could we hear it?	Language	Turns	Pitch type
IS_Inte_MFG_M1_3_NoEnq_Sep26	No_requirement	full conversation 6 turns, clean transcript (0% inaudible)	Hindi	6	new_registration (campaign_name:medium)

Audio: clear: Some background noise is present on the agent's side, but it does not affect transcription.

The four signals separate columns, separate owners

1 · Pitch adherence

the REP

0.0/10

no conversation

USP relevance: none

2 · Customer quality

the LEAD we handed over

0 /4 flags

clean lead

3 · Supply

none

4 · Sentiment

the CUSTOMER

-0.17

confidence high · +0/−0 from 0 hits
0.7*prior (damped - label alone is weak)

What to do differently next time biggest points lost first · the quotes are from real calls

−3.0 pts Full discovery (8 Qs) No discovery questions were asked.

How Sajal Bhaskar did it on a 10.0/10 call —

[Customer:] ESP सर्विसेस... [Rep:] आप कौन सा ब्रांड में लेते हो शीट्स जनरली?... [Customer:] चार से पांच टन चाहिए मुझे मिनिमम... [Rep:] Payment sir, 100% advance.

−2.0 pts First opportunity identified The agent asked for a requirement, but the call ended before the customer could confirm or deny, and no next step was established.

How Sajal Bhaskar did it on a 10.0/10 call —

I will call you tomorrow afternoon after 12 or 1 o'clock.

−2.0 pts Closure - one of three outcomes The call ended abruptly without any agreed-upon next step or closure.

How Sajal Bhaskar did it on a 10.0/10 call —

[Customer:] मैं आपको कल दोपहर बारह एक बजे के बाद फोन करता हूं। चलेगा? [Agent:] हां चलेगा, चलेगा।

habit You did 76% of the talking. Ask a question and let them fill the silence - the requirement comes from them, not from you.

Summary

The agent called a newly registered contact and immediately asked if they had a requirement for wire rod. The customer seemed confused by the abrupt question. The agent repeated the product name, and the call ended without any information being exchanged or next steps established.

Coaching

You skipped the entire pitch structure and opened by asking for an order, which ended the call immediately. For new registrations, you must follow the script: introduce yourself, verify the customer's profile, and then move to discovery.

Missed: NR1 Warm welcome opener NR2 Verify basic profile (4 Qs) NR3 Full discovery (8 Qs) NR4 Platform education NR5 First opportunity identified NR6 Closure - one of three outcomes

Module 1 — step by step every result carries its evidence quote

Step	Wt	Result	Qs	Evidence from the transcript
NR1 Warm welcome opener	1	fail	–	Sir, do you have any requirement for wire rod? The agent opened by immediately asking for a requirement, which is a hard sales opening, instead of a warm welcome.
NR2 Verify basic profile (4 Qs)	1	fail	0	No profile verification questions were asked.
NR3 Full discovery (8 Qs)	3	fail	0	No discovery questions were asked.
NR4 Platform education	1	fail	–	The platform and its benefits were not mentioned.
NR5 First opportunity identified	2	fail	–	Sir, do you have any requirement for wire rod? The agent asked for a requirement, but the call ended before the customer could confirm or deny, and no next step was established.
NR6 Closure - one of three outcomes	2	fail	–	The call ended abruptly without any agreed-upon next step or closure.

Conversation mechanics measured from turn timings, not judged by the LLM

Talk ratio	Agent talk	Customer talk	Dead air	Longest monologue	WPM	Interrupts	Agent turns	Cust turns	Q marks
0.762 heavy	4.8s	1.5s	35.7s	2.6s	too short	0	3	3	1

Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)

customer

0.8s

Hello.

हेलो।

agent

1.8s

Hello.

हेलो।

customer

2.5s

Yes, speak.

हां बोलिए।

agent

3.3s

Sir, do you have any requirement for wire rod?

सर कुछ रिक्वायरमेंट है वायर रॉड में?

customer

5.5s

In what, sir?

किसमें सर?

agent

6.3s

In wire rod, in wire rod. Sir, in wire rod 0.7 etc.

वायर रॉड में, वायर रॉड में। सर, वायर रॉड 0.7 वगेरा में।