{
  "ucid": "21112178841821951",
  "call_date": "2026-09-03",
  "start_time": "2026-09-03 12:20:19",
  "end_time": "2026-09-03 12:21:01",
  "duration_sec": 42,
  "campaign": "IS_Inte_MFG_M1_3_NoEnq_Sep26",
  "disposition": "No_requirement",
  "agent": "dhruv",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA8e729f0c1fef3608c4f86d193e2be758.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 1105,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "/data/audio/21112178841821951__DIA8e729f0c1fef3608c4f86d193e2be758.mp3",
  "audio_bytes": 39528,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-11 12:19:54.357907+00",
  "audio_secs": 13.176,
  "source_file": "Sep1-10>40s.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[1s] CUSTOMER: Hello.   (हेलो।)\n[2s] AGENT: Hello.   (हेलो।)\n[2s] CUSTOMER: Yes, speak.   (हां बोलिए।)\n[3s] AGENT: Sir, do you have any requirement for wire rod?   (सर कुछ रिक्वायरमेंट है वायर रॉड में?)\n[6s] CUSTOMER: In what, sir?   (किसमें सर?)\n[6s] AGENT: In wire rod, in wire rod. Sir, in wire rod 0.7 etc.   (वायर रॉड में, वायर रॉड में। सर, वायर रॉड 0.7 वगेरा में।)",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"English\"]",
  "turn_count": 6,
  "connected": 1,
  "audio_notes": "clear: Some background noise is present on the agent's side, but it does not affect transcription.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "6 turns, clean transcript (0% inaudible)",
  "band_language": "Hindi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "new_registration",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 0.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"NR1 Warm welcome opener\", \"NR2 Verify basic profile (4 Qs)\", \"NR3 Full discovery (8 Qs)\", \"NR4 Platform education\", \"NR5 First opportunity identified\", \"NR6 Closure - one of three outcomes\"]",
  "pitch_coaching_note": "You skipped the entire pitch structure and opened by asking for an order, which ended the call immediately. For new registrations, you must follow the script: introduce yourself, verify the customer's profile, and then move to discovery.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "unknown",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "available",
  "quality_flags_total": 0,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent called a newly registered contact and immediately asked if they had a requirement for wire rod. The customer seemed confused by the abrupt question. The agent repeated the product name, and the call ended without any information being exchanged or next steps established.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"NR1\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"Sir, do you have any requirement for wire rod?\", \"comment\": \"The agent opened by immediately asking for a requirement, which is a hard sales opening, instead of a warm welcome.\"}, {\"step_id\": \"NR2\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"No profile verification questions were asked.\"}, {\"step_id\": \"NR3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"No discovery questions were asked.\"}, {\"step_id\": \"NR4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The platform and its benefits were not mentioned.\"}, {\"step_id\": \"NR5\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"Sir, do you have any requirement for wire rod?\", \"comment\": \"The agent asked for a requirement, but the call ended before the customer could confirm or deny, and no next step was established.\"}, {\"step_id\": \"NR6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The call ended abruptly without any agreed-upon next step or closure.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"You skipped the entire pitch structure and opened by asking for an order, which ended the call immediately. For new registrations, you must follow the script: introduce yourself, verify the customer's profile, and then move to discovery.\", \"segment_detected\": \"unknown\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"available\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent called a newly registered contact and immediately asked if they had a requirement for wire rod. The customer seemed confused by the abrupt question. The agent repeated the product name, and the call ended without any information being exchanged or next steps established.\"}",
  "error": null,
  "latency_ms": 24737,
  "input_tokens": 2748,
  "output_tokens": 675,
  "created_at": "2026-09-25 11:42:10",
  "sentiment": "negative",
  "sentiment_score": -0.175,
  "sentiment_confidence": "high",
  "pos": 0,
  "neg": 0,
  "lex_hits": 0,
  "objection_phrases": "[]",
  "sentiment_method": "0.7*prior (damped - label alone is weak)",
  "talk_ratio": 0.762,
  "agent_talk_sec": 4.8,
  "customer_talk_sec": 1.5,
  "dead_air_sec": 35.7,
  "longest_monologue_sec": 2.6,
  "agent_wpm": null,
  "interruptions": 0,
  "agent_turns": 3,
  "customer_turns": 3,
  "discovery_qs": 1,
  "words_agent": 23,
  "words_customer": 6,
  "monologue_heavy": 1,
  "turns": [
    {
      "ucid": "21112178841821951",
      "idx": 0,
      "speaker": "customer",
      "start_s": 0.8,
      "end_s": 1.28,
      "text_en": "Hello.",
      "text_native": "हेलो।"
    },
    {
      "ucid": "21112178841821951",
      "idx": 1,
      "speaker": "agent",
      "start_s": 1.83,
      "end_s": 2.23,
      "text_en": "Hello.",
      "text_native": "हेलो।"
    },
    {
      "ucid": "21112178841821951",
      "idx": 2,
      "speaker": "customer",
      "start_s": 2.48,
      "end_s": 2.98,
      "text_en": "Yes, speak.",
      "text_native": "हां बोलिए।"
    },
    {
      "ucid": "21112178841821951",
      "idx": 3,
      "speaker": "agent",
      "start_s": 3.28,
      "end_s": 5.08,
      "text_en": "Sir, do you have any requirement for wire rod?",
      "text_native": "सर कुछ रिक्वायरमेंट है वायर रॉड में?"
    },
    {
      "ucid": "21112178841821951",
      "idx": 4,
      "speaker": "customer",
      "start_s": 5.53,
      "end_s": 6.08,
      "text_en": "In what, sir?",
      "text_native": "किसमें सर?"
    },
    {
      "ucid": "21112178841821951",
      "idx": 5,
      "speaker": "agent",
      "start_s": 6.28,
      "end_s": 8.88,
      "text_en": "In wire rod, in wire rod. Sir, in wire rod 0.7 etc.",
      "text_native": "वायर रॉड में, वायर रॉड में। सर, वायर रॉड 0.7 वगेरा में।"
    }
  ],
  "steps": [
    {
      "ucid": "21112178841821951",
      "step_id": "NR1",
      "step_name": "Warm welcome opener",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "Sir, do you have any requirement for wire rod?",
      "comment": "The agent opened by immediately asking for a requirement, which is a hard sales opening, instead of a warm welcome."
    },
    {
      "ucid": "21112178841821951",
      "step_id": "NR2",
      "step_name": "Verify basic profile (4 Qs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "No profile verification questions were asked."
    },
    {
      "ucid": "21112178841821951",
      "step_id": "NR3",
      "step_name": "Full discovery (8 Qs)",
      "weight": 3.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "No discovery questions were asked."
    },
    {
      "ucid": "21112178841821951",
      "step_id": "NR4",
      "step_name": "Platform education",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The platform and its benefits were not mentioned."
    },
    {
      "ucid": "21112178841821951",
      "step_id": "NR5",
      "step_name": "First opportunity identified",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "Sir, do you have any requirement for wire rod?",
      "comment": "The agent asked for a requirement, but the call ended before the customer could confirm or deny, and no next step was established."
    },
    {
      "ucid": "21112178841821951",
      "step_id": "NR6",
      "step_name": "Closure - one of three outcomes",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The call ended abruptly without any agreed-upon next step or closure."
    }
  ],
  "objections": [],
  "missed_steps": [
    "NR1 Warm welcome opener",
    "NR2 Verify basic profile (4 Qs)",
    "NR3 Full discovery (8 Qs)",
    "NR4 Platform education",
    "NR5 First opportunity identified",
    "NR6 Closure - one of three outcomes"
  ],
  "objection_phrases_list": []
}