{
  "ucid": "21112178841810021",
  "call_date": "2026-09-03",
  "start_time": "1899-12-30 12:18:20",
  "end_time": "1899-12-30 12:18:49",
  "duration_sec": 29,
  "campaign": "IS_Inte_MFG_M1_3_NoEnq_Sep26",
  "disposition": "General Enquiry",
  "agent": "abhinav gautam",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA65f5f75dc75f2ba913a273566ec54677.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 218,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "/data/audio/21112178841810021__DIA65f5f75dc75f2ba913a273566ec54677.mp3",
  "audio_bytes": 53784,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-11 11:36:57.972567+00",
  "audio_secs": 17.928,
  "source_file": "Sep1-10.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[3s] CUSTOMER: Hello?\n[3s] AGENT: Yes?   (हाँ?)\n[4s] CUSTOMER: Who is speaking?   (कौन बोल रहा है?)\n[4s] AGENT: Hello sir, this is Gautam speaking from JSW.   (नमस्ते जी, मैं गौतम बात कर रहा हूँ मैं JSW से।)\n[7s] CUSTOMER: Yes, tell me.   (हाँ बोलिए।)\n[8s] AGENT: Sir, is there any requirement for steel?   (ये सर कोई requirement होगी steel में?)\n[10s] CUSTOMER: No no sir, nothing right now.   (नहीं नहीं सर, अभी कुछ नहीं है।)\n[12s] AGENT: Okay sir.",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"English\"]",
  "turn_count": 8,
  "connected": 1,
  "audio_notes": "clear: The recording begins with some hold music or ringing tones before the conversation starts.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "8 turns, clean transcript (0% inaudible)",
  "band_language": "Hindi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "new_registration",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 0.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"NR1 Warm welcome opener\", \"NR2 Verify basic profile (4 Qs)\", \"NR3 Full discovery (8 Qs)\", \"NR4 Platform education\", \"NR5 First opportunity identified\", \"NR6 Closure - one of three outcomes\"]",
  "pitch_coaching_note": "When a customer says they have no current requirement, you must still proceed with discovery questions to understand their business for future needs, instead of ending the call.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "unknown",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "unknown",
  "quality_flags_total": 0,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent called the customer, introduced himself, and immediately asked for a steel requirement. The customer stated they had no requirement at the moment. The agent then acknowledged this and the call ended without any discovery, platform education, or scheduling of a next step.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"NR1\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The opener was reactive after the customer asked who was calling and did not welcome the new registration.\"}, {\"step_id\": \"NR2\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"No basic profile verification questions were asked.\"}, {\"step_id\": \"NR3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"No discovery questions were attempted to understand the customer's business.\"}, {\"step_id\": \"NR4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The platform was not mentioned or explained.\"}, {\"step_id\": \"NR5\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"Sir, is there any requirement for steel?\", \"comment\": \"Although a requirement was asked for, when the customer said no, a specific callback was not scheduled.\"}, {\"step_id\": \"NR6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The call ended abruptly with no defined next step after the customer stated no current requirement.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"When a customer says they have no current requirement, you must still proceed with discovery questions to understand their business for future needs, instead of ending the call.\", \"segment_detected\": \"unknown\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"unknown\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent called the customer, introduced himself, and immediately asked for a steel requirement. The customer stated they had no requirement at the moment. The agent then acknowledged this and the call ended without any discovery, platform education, or scheduling of a next step.\"}",
  "error": null,
  "latency_ms": 35287,
  "input_tokens": 2767,
  "output_tokens": 649,
  "created_at": "2026-09-25 11:00:17",
  "sentiment": "negative",
  "sentiment_score": -0.2,
  "sentiment_confidence": "high",
  "pos": 0,
  "neg": 1,
  "lex_hits": 2,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.632,
  "agent_talk_sec": 4.8,
  "customer_talk_sec": 2.8,
  "dead_air_sec": 21.4,
  "longest_monologue_sec": 2.2,
  "agent_wpm": null,
  "interruptions": 0,
  "agent_turns": 4,
  "customer_turns": 4,
  "discovery_qs": 2,
  "words_agent": 18,
  "words_customer": 13,
  "monologue_heavy": 0,
  "turns": [
    {
      "ucid": "21112178841810021",
      "idx": 0,
      "speaker": "customer",
      "start_s": 2.6,
      "end_s": 3.03,
      "text_en": "Hello?",
      "text_native": "Hello?"
    },
    {
      "ucid": "21112178841810021",
      "idx": 1,
      "speaker": "agent",
      "start_s": 3.3,
      "end_s": 3.56,
      "text_en": "Yes?",
      "text_native": "हाँ?"
    },
    {
      "ucid": "21112178841810021",
      "idx": 2,
      "speaker": "customer",
      "start_s": 3.66,
      "end_s": 4.23,
      "text_en": "Who is speaking?",
      "text_native": "कौन बोल रहा है?"
    },
    {
      "ucid": "21112178841810021",
      "idx": 3,
      "speaker": "agent",
      "start_s": 4.3,
      "end_s": 6.53,
      "text_en": "Hello sir, this is Gautam speaking from JSW.",
      "text_native": "नमस्ते जी, मैं गौतम बात कर रहा हूँ मैं JSW से।"
    },
    {
      "ucid": "21112178841810021",
      "idx": 4,
      "speaker": "customer",
      "start_s": 7.0,
      "end_s": 7.56,
      "text_en": "Yes, tell me.",
      "text_native": "हाँ बोलिए।"
    },
    {
      "ucid": "21112178841810021",
      "idx": 5,
      "speaker": "agent",
      "start_s": 7.83,
      "end_s": 9.56,
      "text_en": "Sir, is there any requirement for steel?",
      "text_native": "ये सर कोई requirement होगी steel में?"
    },
    {
      "ucid": "21112178841810021",
      "idx": 6,
      "speaker": "customer",
      "start_s": 9.86,
      "end_s": 11.1,
      "text_en": "No no sir, nothing right now.",
      "text_native": "नहीं नहीं सर, अभी कुछ नहीं है।"
    },
    {
      "ucid": "21112178841810021",
      "idx": 7,
      "speaker": "agent",
      "start_s": 11.55,
      "end_s": 12.08,
      "text_en": "Okay sir.",
      "text_native": "Okay sir."
    }
  ],
  "steps": [
    {
      "ucid": "21112178841810021",
      "step_id": "NR1",
      "step_name": "Warm welcome opener",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The opener was reactive after the customer asked who was calling and did not welcome the new registration."
    },
    {
      "ucid": "21112178841810021",
      "step_id": "NR2",
      "step_name": "Verify basic profile (4 Qs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "No basic profile verification questions were asked."
    },
    {
      "ucid": "21112178841810021",
      "step_id": "NR3",
      "step_name": "Full discovery (8 Qs)",
      "weight": 3.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "No discovery questions were attempted to understand the customer's business."
    },
    {
      "ucid": "21112178841810021",
      "step_id": "NR4",
      "step_name": "Platform education",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The platform was not mentioned or explained."
    },
    {
      "ucid": "21112178841810021",
      "step_id": "NR5",
      "step_name": "First opportunity identified",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "Sir, is there any requirement for steel?",
      "comment": "Although a requirement was asked for, when the customer said no, a specific callback was not scheduled."
    },
    {
      "ucid": "21112178841810021",
      "step_id": "NR6",
      "step_name": "Closure - one of three outcomes",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The call ended abruptly with no defined next step after the customer stated no current requirement."
    }
  ],
  "objections": [],
  "missed_steps": [
    "NR1 Warm welcome opener",
    "NR2 Verify basic profile (4 Qs)",
    "NR3 Full discovery (8 Qs)",
    "NR4 Platform education",
    "NR5 First opportunity identified",
    "NR6 Closure - one of three outcomes"
  ],
  "objection_phrases_list": []
}