Call 21112178841799671 2026-09-03 · sudeeps · 1:50
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_Inte_MFG_M1_3_NoEnq_Sep26 | No_requirement | full conversation 26 turns, clean transcript (0% inaudible) | Marathi | 26 | new_registration (campaign_name:medium) |
Audio: clear: Some minor background noise on the customer's side, but transcription is reliable.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
1.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
1
/4 flags
segment: trader
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
0.05
confidence high · +2/−0
from 5 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Full discovery (8 Qs)
Agent only asked about business type and product form (sheets vs coil), missing the majority of discovery questions.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] ESP सर्विसेस... [Rep:] आप कौन सा ब्रांड में लेते हो शीट्स जनरली?... [Customer:] चार से पांच टन चाहिए मुझे मिनिमम... [Rep:] Payment sir, 100% advance.
−2.0 pts
First opportunity identified
The agent asked for a current requirement but failed to schedule a specific callback date when the customer said no.
How Sajal Bhaskar did it on a
10.0/10 call —
I will call you tomorrow afternoon after 12 or 1 o'clock.
−2.0 pts
Closure - one of three outcomes
The call ended without a quote, specific callback date, or platform walkthrough being scheduled.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] मैं आपको कल दोपहर बारह एक बजे के बाद फोन करता हूं। चलेगा? [Agent:] हां चलेगा, चलेगा।
did well
Warm welcome opener
I'm calling from JSW One, sir. Your company was registered on our portal. This was a follow-up call regarding your steel purchase.
Summary
The agent contacted a new registrant who is a trader of JSW profile sheets (PPGL), not a direct steel user. The agent performed a minimal discovery but failed to educate the customer on the platform's value or establish a concrete next step. The call ended with the agent offering to send his number via WhatsApp after the customer stated no immediate requirement.
Coaching
When a customer has no immediate requirement, you must propose and schedule a specific date for a follow-up call instead of just sending your contact details.
Missed:
NR2 Verify basic profile (4 Qs) NR3 Full discovery (8 Qs) NR4 Platform education NR5 First opportunity identified NR6 Closure - one of three outcomes
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| NR1 Warm welcome opener | 1 | pass | – | 1.0 | I'm calling from JSW One, sir. Your company was registered on our portal. This was a follow-up call regarding your steel purchase. The agent stated the company and reason for the call, referencing the customer's prior action (registration). |
| NR2 Verify basic profile (4 Qs) | 1 | fail | 1 | 0.0 | Uh, am I speaking with Vijay sir? Shri Ziroba Traders. Only attempted to verify the contact name and company, missing the other 3 required questions. |
| NR3 Full discovery (8 Qs) | 3 | fail | 2 | 0.0 | So, I wanted to understand, do we deal in the steel segment? Do we need steel? Agent only asked about business type and product form (sheets vs coil), missing the majority of discovery questions. |
| NR4 Platform education | 1 | fail | – | 0.0 |
The agent never explained the JSW One platform or its benefits. |
| NR5 First opportunity identified | 2 | fail | – | 0.0 | Do you have any requirement right now? Something you need to buy immediately? The agent asked for a current requirement but failed to schedule a specific callback date when the customer said no. |
| NR6 Closure - one of three outcomes | 2 | fail | – | 0.0 |
The call ended without a quote, specific callback date, or platform walkthrough being scheduled. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.6 | 30.3s | 20.2s | 59.5s | 4.6s | 303.0 | 0 | 13 | 13 | 11 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
5.0s
Hello
हॅलो
agent
6.0s
Uh, am I speaking with Vijay sir? Shri Ziroba Traders.
अ विजय सरांशी बोलणं होतंय का? श्री झिरोबा ट्रेडर्स.
customer
8.9s
No, sir.
नाही सर.
agent
9.8s
Should I speak?
बोलाय का?
agent
10.2s
This is Sudip speaking from JSW One, Jindal Steel.
सुदीप बोलतोय JSW One मधनं, जिंदाल स्टील.
customer
12.6s
What, sir?
काय सर?
agent
13.8s
I'm calling from JSW One, sir. Your company was registered on our portal. This was a follow-up call regarding your steel purchase.
JSW One मधनं बोलतोय सर. तुमची ही कंपनी रजिस्टर झाली होती पोर्टलवर आपल्या. तुमच्या स्टील परचेसला घेऊन फॉलो-अप कॉल होता.
customer
18.7s
Hmm.
हं.
agent
19.3s
So, I wanted to understand, do we deal in the steel segment? Do we need steel?
तर समजायचं होतं आपण स्टील सेगमेंटमध्ये डील करतो का? स्टील लागतं आपल्याला?
customer
22.4s
Not steel, sir. I... JSW Patra and JSW Pragati Coloron Plus.
स्टील नाही सर. मी JSW पत्रा आणि JSW प्रगती कलरऑन प्लस.
agent
26.1s
You work with PPGL, right? Okay, understood. Do you take full coil to coil or do you need profile sheets?
PPGL मध्ये काम करता ना तुम्ही? ठीक आहे, समजलं. एकदा फुल कॉइल टू कॉइल घेतात की प्रोफाइल शीट लागते आपल्याला?
customer
30.4s
I take it in profile sheets only. I get it from our Manmohan.
प्रोफाइल शीटमध्येच घेतोय. आपलं मनमोहनमधून घेतोय.
agent
33.2s
From Manmohan. Okay. Do you have any requirement right now? Something you need to buy immediately?
मनमोहन मधनं. ओके. आता सध्या आहे का काय रिक्वायरमेंट आपल्याकडे? जी इमिजेट तुम्हाला घ्यायची आहे?
customer
37.3s
Um, I'll see, sir, if anything comes up.
अं बघतो सर काय निघते का.
agent
39.4s
Okay. Then what I'll do, sir, is I'll WhatsApp you my official number. You just check if there's anything immediate...
ठीक आहे. मग मी तुम्हाला काय करतो सर, माझा जो ऑफिशियल नंबर आहे तो WhatsApp करून ठेवतो. तुम्ही एकदा चेक करा काय इमिजेट...
customer
43.8s
Yes, if there's anything immediate, let me know.
हा, इमिजेट काय असेल तर सांगा मला.
customer
45.2s
Sir, where are you calling from?
सर तुम्ही कुठून बोलताय?
agent
46.4s
I am calling from the Mumbai head office. From JSW One.
मी मुंबई हेड ऑफिसमधनं बोलतोय. JSW One मधनं.
customer
48.7s
Okay. Do Chaudhari sir and others like Jadhav sir come?
बरं. चौधरी सर अशे येतात की ते जाधव सर?
agent
51.6s
What are you saying?
काय बोलताय?
customer
52.6s
Sir, they come from the company. They had come from the company, sir. Our JSW people, theirs. Shubham.
सर येतात की कंपनीतून ते. आलते कंपनीतून सर. आपले JSW चे, त्यांचे. शुभम.
agent
58.0s
No, I am not understanding. What are you saying?
नाही मला समजत नाहीये मला. काय म्हणताय तुम्ही?
customer
60.0s
I said Shubham sir had come.
शुभम सर आलते म्हणलं.
agent
61.4s
Oh, someone named Shubham had come? Okay.
अच्छा, शुभम म्हणून आले होते का? ओके.
customer
63.8s
Okay.
ठीक आहे.
agent
64.7s
Okay, okay. That's fine. Okay.
ठीक आहे, ठीक आहे. चालेल. ओके.