{
  "ucid": "21112178841799671",
  "call_date": "2026-09-03",
  "start_time": "2026-09-03 12:16:36",
  "end_time": "2026-09-03 12:18:26",
  "duration_sec": 110,
  "campaign": "IS_Inte_MFG_M1_3_NoEnq_Sep26",
  "disposition": "No_requirement",
  "agent": "sudeeps",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA7e40a6501ac0532b80ae70bbabeaf06e.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 1109,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "/data/audio/21112178841799671__DIA7e40a6501ac0532b80ae70bbabeaf06e.mp3",
  "audio_bytes": 293328,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-11 12:19:54.357907+00",
  "audio_secs": 97.776,
  "source_file": "Sep1-10>40s.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[5s] CUSTOMER: Hello   (हॅलो)\n[6s] AGENT: Uh, am I speaking with Vijay sir? Shri Ziroba Traders.   (अ विजय सरांशी बोलणं होतंय का? श्री झिरोबा ट्रेडर्स.)\n[9s] CUSTOMER: No, sir.   (नाही सर.)\n[10s] AGENT: Should I speak?   (बोलाय का?)\n[10s] AGENT: This is Sudip speaking from JSW One, Jindal Steel.   (सुदीप बोलतोय JSW One मधनं, जिंदाल स्टील.)\n[13s] CUSTOMER: What, sir?   (काय सर?)\n[14s] AGENT: I'm calling from JSW One, sir. Your company was registered on our portal. This was a follow-up call regarding your steel purchase.   (JSW One मधनं बोलतोय सर. तुमची ही कंपनी रजिस्टर झाली होती पोर्टलवर आपल्या. तुमच्या स्टील परचेसला घेऊन फॉलो-अप कॉल होता.)\n[19s] CUSTOMER: Hmm.   (हं.)\n[19s] AGENT: So, I wanted to understand, do we deal in the steel segment? Do we need steel?   (तर समजायचं होतं आपण स्टील सेगमेंटमध्ये डील करतो का? स्टील लागतं आपल्याला?)\n[22s] CUSTOMER: Not steel, sir. I... JSW Patra and JSW Pragati Coloron Plus.   (स्टील नाही सर. मी JSW पत्रा आणि JSW प्रगती कलरऑन प्लस.)\n[26s] AGENT: You work with PPGL, right? Okay, understood. Do you take full coil to coil or do you need profile sheets?   (PPGL मध्ये काम करता ना तुम्ही? ठीक आहे, समजलं. एकदा फुल कॉइल टू कॉइल घेतात की प्रोफाइल शीट लागते आपल्याला?)\n[30s] CUSTOMER: I take it in profile sheets only. I get it from our Manmohan.   (प्रोफाइल शीटमध्येच घेतोय. आपलं मनमोहनमधून घेतोय.)\n[33s] AGENT: From Manmohan. Okay. Do you have any requirement right now? Something you need to buy immediately?   (मनमोहन मधनं. ओके. आता सध्या आहे का काय रिक्वायरमेंट आपल्याकडे? जी इमिजेट तुम्हाला घ्यायची आहे?)\n[37s] CUSTOMER: Um, I'll see, sir, if anything comes up.   (अं बघतो सर काय निघते का.)\n[39s] AGENT: Okay. Then what I'll do, sir, is I'll WhatsApp you my official number. You just check if there's anything immediate...   (ठीक आहे. मग मी तुम्हाला काय करतो सर, माझा जो ऑफिशियल नंबर आहे तो WhatsApp करून ठेवतो. तुम्ही एकदा चेक करा काय इमिजेट...)\n[44s] CUSTOMER: Yes, if there's anything immediate, let me know.   (हा, इमिजेट काय असेल तर सांगा मला.)\n[45s] CUSTOMER: Sir, where are you calling from?   (सर तुम्ही कुठून बोलताय?)\n[46s] AGENT: I am calling from the Mumbai head office. From JSW One.   (मी मुंबई हेड ऑफिसमधनं बोलतोय. JSW One मधनं.)\n[49s] CUSTOMER: Okay. Do Chaudhari sir and others like Jadhav sir come?   (बरं. चौधरी सर अशे येतात की ते जाधव सर?)\n[52s] AGENT: What are you saying?   (काय बोलताय?)\n[53s] CUSTOMER: Sir, they come from the company. They had come from the company, sir. Our JSW people, theirs. Shubham.   (सर येतात की कंपनीतून ते. आलते कंपनीतून सर. आपले JSW चे, त्यांचे. शुभम.)\n[58s] AGENT: No, I am not understanding. What are you saying?   (नाही मला समजत नाहीये मला. काय म्हणताय तुम्ही?)\n[60s] CUSTOMER: I said Shubham sir had come.   (शुभम सर आलते म्हणलं.)\n[61s] AGENT: Oh, someone named Shubham had come? Okay.   (अच्छा, शुभम म्हणून आले होते का? ओके.)\n[64s] CUSTOMER: Okay.   (ठीक आहे.)\n[65s] AGENT: Okay, okay. That's fine. Okay.   (ठीक आहे, ठीक आहे. चालेल. ओके.)",
  "language": "Marathi",
  "languages": "[\"Marathi\", \"English\"]",
  "turn_count": 26,
  "connected": 1,
  "audio_notes": "clear: Some minor background noise on the customer's side, but transcription is reliable.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "26 turns, clean transcript (0% inaudible)",
  "band_language": "Marathi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "new_registration",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 1.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"NR2 Verify basic profile (4 Qs)\", \"NR3 Full discovery (8 Qs)\", \"NR4 Platform education\", \"NR5 First opportunity identified\", \"NR6 Closure - one of three outcomes\"]",
  "pitch_coaching_note": "When a customer has no immediate requirement, you must propose and schedule a specific date for a follow-up call instead of just sending your contact details.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "trader",
  "mfg_flag": 1,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "unknown",
  "quality_flags_total": 1,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent contacted a new registrant who is a trader of JSW profile sheets (PPGL), not a direct steel user. The agent performed a minimal discovery but failed to educate the customer on the platform's value or establish a concrete next step. The call ended with the agent offering to send his number via WhatsApp after the customer stated no immediate requirement.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"NR1\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"I'm calling from JSW One, sir. Your company was registered on our portal. This was a follow-up call regarding your steel purchase.\", \"comment\": \"The agent stated the company and reason for the call, referencing the customer's prior action (registration).\"}, {\"step_id\": \"NR2\", \"result\": \"fail\", \"questions_hit\": 1, \"evidence\": \"Uh, am I speaking with Vijay sir? Shri Ziroba Traders.\", \"comment\": \"Only attempted to verify the contact name and company, missing the other 3 required questions.\"}, {\"step_id\": \"NR3\", \"result\": \"fail\", \"questions_hit\": 2, \"evidence\": \"So, I wanted to understand, do we deal in the steel segment? Do we need steel?\", \"comment\": \"Agent only asked about business type and product form (sheets vs coil), missing the majority of discovery questions.\"}, {\"step_id\": \"NR4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The agent never explained the JSW One platform or its benefits.\"}, {\"step_id\": \"NR5\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"Do you have any requirement right now? Something you need to buy immediately?\", \"comment\": \"The agent asked for a current requirement but failed to schedule a specific callback date when the customer said no.\"}, {\"step_id\": \"NR6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The call ended without a quote, specific callback date, or platform walkthrough being scheduled.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"When a customer has no immediate requirement, you must propose and schedule a specific date for a follow-up call instead of just sending your contact details.\", \"segment_detected\": \"trader\", \"mfg_flag\": true, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"unknown\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent contacted a new registrant who is a trader of JSW profile sheets (PPGL), not a direct steel user. The agent performed a minimal discovery but failed to educate the customer on the platform's value or establish a concrete next step. The call ended with the agent offering to send his number via WhatsApp after the customer stated no immediate requirement.\"}",
  "error": null,
  "latency_ms": 43987,
  "input_tokens": 3604,
  "output_tokens": 767,
  "created_at": "2026-09-25 11:42:34",
  "sentiment": "neutral",
  "sentiment_score": 0.05,
  "sentiment_confidence": "high",
  "pos": 2,
  "neg": 0,
  "lex_hits": 5,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.6,
  "agent_talk_sec": 30.3,
  "customer_talk_sec": 20.2,
  "dead_air_sec": 59.5,
  "longest_monologue_sec": 4.6,
  "agent_wpm": 303.0,
  "interruptions": 0,
  "agent_turns": 13,
  "customer_turns": 13,
  "discovery_qs": 11,
  "words_agent": 153,
  "words_customer": 87,
  "monologue_heavy": 0,
  "turns": [
    {
      "ucid": "21112178841799671",
      "idx": 0,
      "speaker": "customer",
      "start_s": 4.98,
      "end_s": 5.38,
      "text_en": "Hello",
      "text_native": "हॅलो"
    },
    {
      "ucid": "21112178841799671",
      "idx": 1,
      "speaker": "agent",
      "start_s": 6.0,
      "end_s": 8.4,
      "text_en": "Uh, am I speaking with Vijay sir? Shri Ziroba Traders.",
      "text_native": "अ विजय सरांशी बोलणं होतंय का? श्री झिरोबा ट्रेडर्स."
    },
    {
      "ucid": "21112178841799671",
      "idx": 2,
      "speaker": "customer",
      "start_s": 8.9,
      "end_s": 9.4,
      "text_en": "No, sir.",
      "text_native": "नाही सर."
    },
    {
      "ucid": "21112178841799671",
      "idx": 3,
      "speaker": "agent",
      "start_s": 9.8,
      "end_s": 10.2,
      "text_en": "Should I speak?",
      "text_native": "बोलाय का?"
    },
    {
      "ucid": "21112178841799671",
      "idx": 4,
      "speaker": "agent",
      "start_s": 10.2,
      "end_s": 12.3,
      "text_en": "This is Sudip speaking from JSW One, Jindal Steel.",
      "text_native": "सुदीप बोलतोय JSW One मधनं, जिंदाल स्टील."
    },
    {
      "ucid": "21112178841799671",
      "idx": 5,
      "speaker": "customer",
      "start_s": 12.6,
      "end_s": 13.1,
      "text_en": "What, sir?",
      "text_native": "काय सर?"
    },
    {
      "ucid": "21112178841799671",
      "idx": 6,
      "speaker": "agent",
      "start_s": 13.8,
      "end_s": 18.4,
      "text_en": "I'm calling from JSW One, sir. Your company was registered on our portal. This was a follow-up call regarding your steel purchase.",
      "text_native": "JSW One मधनं बोलतोय सर. तुमची ही कंपनी रजिस्टर झाली होती पोर्टलवर आपल्या. तुमच्या स्टील परचेसला घेऊन फॉलो-अप कॉल होता."
    },
    {
      "ucid": "21112178841799671",
      "idx": 7,
      "speaker": "customer",
      "start_s": 18.7,
      "end_s": 19.0,
      "text_en": "Hmm.",
      "text_native": "हं."
    },
    {
      "ucid": "21112178841799671",
      "idx": 8,
      "speaker": "agent",
      "start_s": 19.3,
      "end_s": 21.8,
      "text_en": "So, I wanted to understand, do we deal in the steel segment? Do we need steel?",
      "text_native": "तर समजायचं होतं आपण स्टील सेगमेंटमध्ये डील करतो का? स्टील लागतं आपल्याला?"
    },
    {
      "ucid": "21112178841799671",
      "idx": 9,
      "speaker": "customer",
      "start_s": 22.4,
      "end_s": 25.6,
      "text_en": "Not steel, sir. I... JSW Patra and JSW Pragati Coloron Plus.",
      "text_native": "स्टील नाही सर. मी JSW पत्रा आणि JSW प्रगती कलरऑन प्लस."
    },
    {
      "ucid": "21112178841799671",
      "idx": 10,
      "speaker": "agent",
      "start_s": 26.1,
      "end_s": 30.0,
      "text_en": "You work with PPGL, right? Okay, understood. Do you take full coil to coil or do you need profile sheets?",
      "text_native": "PPGL मध्ये काम करता ना तुम्ही? ठीक आहे, समजलं. एकदा फुल कॉइल टू कॉइल घेतात की प्रोफाइल शीट लागते आपल्याला?"
    },
    {
      "ucid": "21112178841799671",
      "idx": 11,
      "speaker": "customer",
      "start_s": 30.4,
      "end_s": 32.8,
      "text_en": "I take it in profile sheets only. I get it from our Manmohan.",
      "text_native": "प्रोफाइल शीटमध्येच घेतोय. आपलं मनमोहनमधून घेतोय."
    },
    {
      "ucid": "21112178841799671",
      "idx": 12,
      "speaker": "agent",
      "start_s": 33.2,
      "end_s": 36.4,
      "text_en": "From Manmohan. Okay. Do you have any requirement right now? Something you need to buy immediately?",
      "text_native": "मनमोहन मधनं. ओके. आता सध्या आहे का काय रिक्वायरमेंट आपल्याकडे? जी इमिजेट तुम्हाला घ्यायची आहे?"
    },
    {
      "ucid": "21112178841799671",
      "idx": 13,
      "speaker": "customer",
      "start_s": 37.3,
      "end_s": 38.8,
      "text_en": "Um, I'll see, sir, if anything comes up.",
      "text_native": "अं बघतो सर काय निघते का."
    },
    {
      "ucid": "21112178841799671",
      "idx": 14,
      "speaker": "agent",
      "start_s": 39.4,
      "end_s": 43.2,
      "text_en": "Okay. Then what I'll do, sir, is I'll WhatsApp you my official number. You just check if there's anything immediate...",
      "text_native": "ठीक आहे. मग मी तुम्हाला काय करतो सर, माझा जो ऑफिशियल नंबर आहे तो WhatsApp करून ठेवतो. तुम्ही एकदा चेक करा काय इमिजेट..."
    },
    {
      "ucid": "21112178841799671",
      "idx": 15,
      "speaker": "customer",
      "start_s": 43.8,
      "end_s": 45.2,
      "text_en": "Yes, if there's anything immediate, let me know.",
      "text_native": "हा, इमिजेट काय असेल तर सांगा मला."
    },
    {
      "ucid": "21112178841799671",
      "idx": 16,
      "speaker": "customer",
      "start_s": 45.2,
      "end_s": 46.1,
      "text_en": "Sir, where are you calling from?",
      "text_native": "सर तुम्ही कुठून बोलताय?"
    },
    {
      "ucid": "21112178841799671",
      "idx": 17,
      "speaker": "agent",
      "start_s": 46.4,
      "end_s": 48.4,
      "text_en": "I am calling from the Mumbai head office. From JSW One.",
      "text_native": "मी मुंबई हेड ऑफिसमधनं बोलतोय. JSW One मधनं."
    },
    {
      "ucid": "21112178841799671",
      "idx": 18,
      "speaker": "customer",
      "start_s": 48.7,
      "end_s": 51.2,
      "text_en": "Okay. Do Chaudhari sir and others like Jadhav sir come?",
      "text_native": "बरं. चौधरी सर अशे येतात की ते जाधव सर?"
    },
    {
      "ucid": "21112178841799671",
      "idx": 19,
      "speaker": "agent",
      "start_s": 51.6,
      "end_s": 52.2,
      "text_en": "What are you saying?",
      "text_native": "काय बोलताय?"
    },
    {
      "ucid": "21112178841799671",
      "idx": 20,
      "speaker": "customer",
      "start_s": 52.6,
      "end_s": 57.8,
      "text_en": "Sir, they come from the company. They had come from the company, sir. Our JSW people, theirs. Shubham.",
      "text_native": "सर येतात की कंपनीतून ते. आलते कंपनीतून सर. आपले JSW चे, त्यांचे. शुभम."
    },
    {
      "ucid": "21112178841799671",
      "idx": 21,
      "speaker": "agent",
      "start_s": 58.0,
      "end_s": 59.8,
      "text_en": "No, I am not understanding. What are you saying?",
      "text_native": "नाही मला समजत नाहीये मला. काय म्हणताय तुम्ही?"
    },
    {
      "ucid": "21112178841799671",
      "idx": 22,
      "speaker": "customer",
      "start_s": 60.0,
      "end_s": 61.0,
      "text_en": "I said Shubham sir had come.",
      "text_native": "शुभम सर आलते म्हणलं."
    },
    {
      "ucid": "21112178841799671",
      "idx": 23,
      "speaker": "agent",
      "start_s": 61.4,
      "end_s": 63.1,
      "text_en": "Oh, someone named Shubham had come? Okay.",
      "text_native": "अच्छा, शुभम म्हणून आले होते का? ओके."
    },
    {
      "ucid": "21112178841799671",
      "idx": 24,
      "speaker": "customer",
      "start_s": 63.8,
      "end_s": 64.2,
      "text_en": "Okay.",
      "text_native": "ठीक आहे."
    },
    {
      "ucid": "21112178841799671",
      "idx": 25,
      "speaker": "agent",
      "start_s": 64.7,
      "end_s": 66.0,
      "text_en": "Okay, okay. That's fine. Okay.",
      "text_native": "ठीक आहे, ठीक आहे. चालेल. ओके."
    }
  ],
  "steps": [
    {
      "ucid": "21112178841799671",
      "step_id": "NR1",
      "step_name": "Warm welcome opener",
      "weight": 1.0,
      "result": "pass",
      "earned": 1.0,
      "questions_hit": null,
      "evidence": "I'm calling from JSW One, sir. Your company was registered on our portal. This was a follow-up call regarding your steel purchase.",
      "comment": "The agent stated the company and reason for the call, referencing the customer's prior action (registration)."
    },
    {
      "ucid": "21112178841799671",
      "step_id": "NR2",
      "step_name": "Verify basic profile (4 Qs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 1,
      "evidence": "Uh, am I speaking with Vijay sir? Shri Ziroba Traders.",
      "comment": "Only attempted to verify the contact name and company, missing the other 3 required questions."
    },
    {
      "ucid": "21112178841799671",
      "step_id": "NR3",
      "step_name": "Full discovery (8 Qs)",
      "weight": 3.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 2,
      "evidence": "So, I wanted to understand, do we deal in the steel segment? Do we need steel?",
      "comment": "Agent only asked about business type and product form (sheets vs coil), missing the majority of discovery questions."
    },
    {
      "ucid": "21112178841799671",
      "step_id": "NR4",
      "step_name": "Platform education",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The agent never explained the JSW One platform or its benefits."
    },
    {
      "ucid": "21112178841799671",
      "step_id": "NR5",
      "step_name": "First opportunity identified",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "Do you have any requirement right now? Something you need to buy immediately?",
      "comment": "The agent asked for a current requirement but failed to schedule a specific callback date when the customer said no."
    },
    {
      "ucid": "21112178841799671",
      "step_id": "NR6",
      "step_name": "Closure - one of three outcomes",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The call ended without a quote, specific callback date, or platform walkthrough being scheduled."
    }
  ],
  "objections": [],
  "missed_steps": [
    "NR2 Verify basic profile (4 Qs)",
    "NR3 Full discovery (8 Qs)",
    "NR4 Platform education",
    "NR5 First opportunity identified",
    "NR6 Closure - one of three outcomes"
  ],
  "objection_phrases_list": []
}