{
  "ucid": "21112178841785761",
  "call_date": "2026-09-03",
  "start_time": "2026-09-03 12:14:17",
  "end_time": "2026-09-03 12:15:08",
  "duration_sec": 51,
  "campaign": "IS_Inte_MFG_M1_3_NoEnq_Sep26",
  "disposition": "Call_back_later",
  "agent": "Kartikey Chauhan",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA60d44ccf0bcb2e7813c62f5ae18c4c10.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 1111,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "/data/audio/21112178841785761__DIA60d44ccf0bcb2e7813c62f5ae18c4c10.mp3",
  "audio_bytes": 92880,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-11 12:19:54.357907+00",
  "audio_secs": 30.96,
  "source_file": "Sep1-10>40s.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[2s] UNKNOWN: Hello.\n[3s] AGENT: Uh, yes sir, good afternoon. Karthik this side from JSW One.   (Uh, हाँजी सर, good afternoon. Karthik this side from JSW One.)\n[5s] CUSTOMER: Hello.\n[6s] AGENT: Hello.\n[6s] CUSTOMER: Hello.\n[6s] CUSTOMER: Yes, tell me sir.   (हाँ, tell me sir.)\n[8s] AGENT: Yeah, sir, your Supreme Power Technologies is registered on our platform. So do you require steel as a raw material in your company?\n[10s] CUSTOMER: Yes sir.\n[13s] CUSTOMER: I'm not hearing properly. Your voice is not audible properly.\n[17s] AGENT: Is it audible now?\n[18s] CUSTOMER: Hello.",
  "language": "English",
  "languages": "[\"English\", \"Hindi\"]",
  "turn_count": 11,
  "connected": 1,
  "audio_notes": "partial: The agent's audio is choppy and muffled at times, making some words difficult to discern. The customer's audio is clear.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "11 turns, clean transcript (0% inaudible)",
  "band_language": "English",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "new_registration",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 1.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"NR2 Verify basic profile (4 Qs)\", \"NR3 Full discovery (8 Qs)\", \"NR4 Platform education\", \"NR5 First opportunity identified\", \"NR6 Closure - one of three outcomes\"]",
  "pitch_coaching_note": "When a call drops due to a bad connection with a confirmed lead, immediately call the customer back to continue the conversation.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "manufacturing",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "unknown",
  "quality_flags_total": 0,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent contacted a new registration, Supreme Power Technologies, and confirmed they use steel as a raw material. The customer then stated they could not hear the agent properly, and the call ended due to the bad connection before any discovery or next steps could be established.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"NR1\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Uh, yes sir, good afternoon. Karthik this side from JSW One.\", \"comment\": \"The agent provided a standard, professional opening.\"}, {\"step_id\": \"NR2\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"The call ended due to a technical issue before any basic profile questions could be asked.\"}, {\"step_id\": \"NR3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"No discovery questions were asked as the call ended due to a bad connection.\"}, {\"step_id\": \"NR4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The call did not progress to the platform education stage.\"}, {\"step_id\": \"NR5\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"So do you require steel as a raw material in your company?\", \"comment\": \"The agent asked about a requirement, but the call dropped before any details could be captured or a callback scheduled.\"}, {\"step_id\": \"NR6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The call ended abruptly due to a technical issue, so no closure was achieved.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"When a call drops due to a bad connection with a confirmed lead, immediately call the customer back to continue the conversation.\", \"segment_detected\": \"manufacturing\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"unknown\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent contacted a new registration, Supreme Power Technologies, and confirmed they use steel as a raw material. The customer then stated they could not hear the agent properly, and the call ended due to the bad connection before any discovery or next steps could be established.\"}",
  "error": null,
  "latency_ms": 27488,
  "input_tokens": 2805,
  "output_tokens": 669,
  "created_at": "2026-09-25 11:42:22",
  "sentiment": "negative",
  "sentiment_score": -0.26,
  "sentiment_confidence": "high",
  "pos": 0,
  "neg": 2,
  "lex_hits": 4,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.572,
  "agent_talk_sec": 8.7,
  "customer_talk_sec": 6.5,
  "dead_air_sec": 35.8,
  "longest_monologue_sec": 4.8,
  "agent_wpm": 269.0,
  "interruptions": 1,
  "agent_turns": 4,
  "customer_turns": 6,
  "discovery_qs": 2,
  "words_agent": 39,
  "words_customer": 19,
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      "ucid": "21112178841785761",
      "idx": 0,
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      "start_s": 1.57,
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      "text_en": "Hello.",
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      "ucid": "21112178841785761",
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      "text_native": "Uh, हाँजी सर, good afternoon. Karthik this side from JSW One."
    },
    {
      "ucid": "21112178841785761",
      "idx": 2,
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      "text_native": "Hello."
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    {
      "ucid": "21112178841785761",
      "idx": 3,
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      "text_en": "Hello.",
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    {
      "ucid": "21112178841785761",
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      "text_en": "Hello.",
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    {
      "ucid": "21112178841785761",
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      "text_en": "Yes, tell me sir.",
      "text_native": "हाँ, tell me sir."
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    {
      "ucid": "21112178841785761",
      "idx": 6,
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      "text_en": "Yeah, sir, your Supreme Power Technologies is registered on our platform. So do you require steel as a raw material in your company?",
      "text_native": "Yeah, sir, your Supreme Power Technologies is registered on our platform. So do you require steel as a raw material in your company?"
    },
    {
      "ucid": "21112178841785761",
      "idx": 7,
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      "text_en": "Yes sir.",
      "text_native": "Yes sir."
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    {
      "ucid": "21112178841785761",
      "idx": 8,
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      "text_en": "I'm not hearing properly. Your voice is not audible properly.",
      "text_native": "I'm not hearing properly. Your voice is not audible properly."
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    {
      "ucid": "21112178841785761",
      "idx": 9,
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      "text_en": "Is it audible now?",
      "text_native": "Is it audible now?"
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    {
      "ucid": "21112178841785761",
      "idx": 10,
      "speaker": "customer",
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      "text_en": "Hello.",
      "text_native": "Hello."
    }
  ],
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    {
      "ucid": "21112178841785761",
      "step_id": "NR1",
      "step_name": "Warm welcome opener",
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      "questions_hit": null,
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      "comment": "The agent provided a standard, professional opening."
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    {
      "ucid": "21112178841785761",
      "step_id": "NR2",
      "step_name": "Verify basic profile (4 Qs)",
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      "result": "fail",
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      "questions_hit": 0,
      "evidence": "",
      "comment": "The call ended due to a technical issue before any basic profile questions could be asked."
    },
    {
      "ucid": "21112178841785761",
      "step_id": "NR3",
      "step_name": "Full discovery (8 Qs)",
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      "result": "fail",
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      "questions_hit": 0,
      "evidence": "",
      "comment": "No discovery questions were asked as the call ended due to a bad connection."
    },
    {
      "ucid": "21112178841785761",
      "step_id": "NR4",
      "step_name": "Platform education",
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      "result": "fail",
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      "questions_hit": null,
      "evidence": "",
      "comment": "The call did not progress to the platform education stage."
    },
    {
      "ucid": "21112178841785761",
      "step_id": "NR5",
      "step_name": "First opportunity identified",
      "weight": 2.0,
      "result": "fail",
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      "questions_hit": null,
      "evidence": "So do you require steel as a raw material in your company?",
      "comment": "The agent asked about a requirement, but the call dropped before any details could be captured or a callback scheduled."
    },
    {
      "ucid": "21112178841785761",
      "step_id": "NR6",
      "step_name": "Closure - one of three outcomes",
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      "result": "fail",
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      "questions_hit": null,
      "evidence": "",
      "comment": "The call ended abruptly due to a technical issue, so no closure was achieved."
    }
  ],
  "objections": [],
  "missed_steps": [
    "NR2 Verify basic profile (4 Qs)",
    "NR3 Full discovery (8 Qs)",
    "NR4 Platform education",
    "NR5 First opportunity identified",
    "NR6 Closure - one of three outcomes"
  ],
  "objection_phrases_list": []
}