{
  "ucid": "21112178841783351",
  "call_date": "2026-09-03",
  "start_time": "2026-09-03 12:13:53",
  "end_time": "2026-09-03 12:14:41",
  "duration_sec": 48,
  "campaign": "IS_Inte_MFG_M1_3_NoEnq_Sep26",
  "disposition": "General Enquiry",
  "agent": "abhinav gautam",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA843ce45deb73559bd9d7aa8a1746e619.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 1112,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "/data/audio/21112178841783351__DIA843ce45deb73559bd9d7aa8a1746e619.mp3",
  "audio_bytes": 105192,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-11 12:19:54.357907+00",
  "audio_secs": 35.064,
  "source_file": "Sep1-10>40s.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[0s] CUSTOMER: Hello   (हेलो)\n[2s] AGENT: Hello   (हेलो)\n[3s] CUSTOMER: Yes, hello.   (हां हेलो)\n[4s] AGENT: Yes, good morning sir. This is Abhinav Gautam speaking from JSW One.   (जी गुड मॉर्निंग सर। अभिनव गौतम बात कर रहा था मैं JSW One से।)\n[7s] CUSTOMER: From where?   (कहां से?)\n[8s] AGENT: From JSW.   (JSW से।)\n[9s] CUSTOMER: Yes, tell me.   (जी बोलिए।)\n[10s] AGENT: Your firm was registered, so is there any requirement for steel, sir?   (आपका फर्म रजिस्टर्ड था तो कोई रिक्वायरमेंट है स्टील में सर?)\n[13s] CUSTOMER: No, not right now, sir. If there is, I will let you know.   (नहीं अभी नहीं है सर। रहेगा तो मैं बता दूंगा।)\n[15s] AGENT: How will you let me know? Tell me that. You should have our number. If you have anyone's number, let me know, or through the application.   (कैसे बताओगे आप ये तो बताओ। नंबर तो होना चाहिए था हमारा। किसी का नंबर है आपके पास तो बता दो या एप्लीकेशन के थ्रू।)\n[21s] CUSTOMER: Yes, this number... I will do it from the application or I will let you know on this number.   (हां ये नंबर ये एप्लीकेशन से कर लूंगा या फिर ये नंबर पे बता दूंगा आपको।)\n[24s] AGENT: Alright, okay.   (ठीक है ओके।)\n[25s] CUSTOMER: Yes.   (जी।)",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"English\"]",
  "turn_count": 13,
  "connected": 1,
  "audio_notes": "clear: There is a slight echo on the customer's side, but it does not affect transcription.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "13 turns, clean transcript (0% inaudible)",
  "band_language": "Hindi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "new_registration",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 1.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"NR2 Verify basic profile (4 Qs)\", \"NR3 Full discovery (8 Qs)\", \"NR4 Platform education\", \"NR5 First opportunity identified\", \"NR6 Closure - one of three outcomes\"]",
  "pitch_coaching_note": "When a new user has no immediate requirement, use the opportunity to conduct discovery on their business and typical purchases to set a specific, relevant follow-up.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "unknown",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "unknown",
  "quality_flags_total": 0,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent contacted a newly registered user and immediately asked for a requirement. The customer replied they had no current need but would get in touch later. The agent did not perform any discovery or establish a specific next step, ending the call quickly.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"NR1\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Yes, good morning sir. This is Abhinav Gautam speaking from JSW One.\", \"comment\": \"Agent provided a standard, professional opening.\"}, {\"step_id\": \"NR2\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"Agent skipped basic profile verification and went straight to asking for a requirement.\"}, {\"step_id\": \"NR3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"No discovery questions were asked about the customer's business or procurement habits.\"}, {\"step_id\": \"NR4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"Agent did not explain the platform or its benefits.\"}, {\"step_id\": \"NR5\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"Agent asked for a requirement, but when the customer said no, he failed to schedule a specific callback date.\"}, {\"step_id\": \"NR6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The call ended with a vague promise from the customer, not a specific, committed next action.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"When a new user has no immediate requirement, use the opportunity to conduct discovery on their business and typical purchases to set a specific, relevant follow-up.\", \"segment_detected\": \"unknown\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"unknown\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent contacted a newly registered user and immediately asked for a requirement. The customer replied they had no current need but would get in touch later. The agent did not perform any discovery or establish a specific next step, ending the call quickly.\"}",
  "error": null,
  "latency_ms": 30762,
  "input_tokens": 2986,
  "output_tokens": 658,
  "created_at": "2026-09-25 11:42:29",
  "sentiment": "negative",
  "sentiment_score": -0.2,
  "sentiment_confidence": "high",
  "pos": 0,
  "neg": 1,
  "lex_hits": 2,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.639,
  "agent_talk_sec": 13.1,
  "customer_talk_sec": 7.4,
  "dead_air_sec": 27.5,
  "longest_monologue_sec": 5.3,
  "agent_wpm": 251.9,
  "interruptions": 0,
  "agent_turns": 6,
  "customer_turns": 7,
  "discovery_qs": 2,
  "words_agent": 55,
  "words_customer": 41,
  "monologue_heavy": 0,
  "turns": [
    {
      "ucid": "21112178841783351",
      "idx": 0,
      "speaker": "customer",
      "start_s": 0.47,
      "end_s": 1.0,
      "text_en": "Hello",
      "text_native": "हेलो"
    },
    {
      "ucid": "21112178841783351",
      "idx": 1,
      "speaker": "agent",
      "start_s": 1.57,
      "end_s": 2.03,
      "text_en": "Hello",
      "text_native": "हेलो"
    },
    {
      "ucid": "21112178841783351",
      "idx": 2,
      "speaker": "customer",
      "start_s": 2.6,
      "end_s": 3.06,
      "text_en": "Yes, hello.",
      "text_native": "हां हेलो"
    },
    {
      "ucid": "21112178841783351",
      "idx": 3,
      "speaker": "agent",
      "start_s": 3.53,
      "end_s": 6.43,
      "text_en": "Yes, good morning sir. This is Abhinav Gautam speaking from JSW One.",
      "text_native": "जी गुड मॉर्निंग सर। अभिनव गौतम बात कर रहा था मैं JSW One से।"
    },
    {
      "ucid": "21112178841783351",
      "idx": 4,
      "speaker": "customer",
      "start_s": 6.7,
      "end_s": 7.36,
      "text_en": "From where?",
      "text_native": "कहां से?"
    },
    {
      "ucid": "21112178841783351",
      "idx": 5,
      "speaker": "agent",
      "start_s": 7.85,
      "end_s": 8.76,
      "text_en": "From JSW.",
      "text_native": "JSW से।"
    },
    {
      "ucid": "21112178841783351",
      "idx": 6,
      "speaker": "customer",
      "start_s": 9.0,
      "end_s": 9.5,
      "text_en": "Yes, tell me.",
      "text_native": "जी बोलिए।"
    },
    {
      "ucid": "21112178841783351",
      "idx": 7,
      "speaker": "agent",
      "start_s": 9.83,
      "end_s": 12.43,
      "text_en": "Your firm was registered, so is there any requirement for steel, sir?",
      "text_native": "आपका फर्म रजिस्टर्ड था तो कोई रिक्वायरमेंट है स्टील में सर?"
    },
    {
      "ucid": "21112178841783351",
      "idx": 8,
      "speaker": "customer",
      "start_s": 12.79,
      "end_s": 14.79,
      "text_en": "No, not right now, sir. If there is, I will let you know.",
      "text_native": "नहीं अभी नहीं है सर। रहेगा तो मैं बता दूंगा।"
    },
    {
      "ucid": "21112178841783351",
      "idx": 9,
      "speaker": "agent",
      "start_s": 15.2,
      "end_s": 20.46,
      "text_en": "How will you let me know? Tell me that. You should have our number. If you have anyone's number, let me know, or through the application.",
      "text_native": "कैसे बताओगे आप ये तो बताओ। नंबर तो होना चाहिए था हमारा। किसी का नंबर है आपके पास तो बता दो या एप्लीकेशन के थ्रू।"
    },
    {
      "ucid": "21112178841783351",
      "idx": 10,
      "speaker": "customer",
      "start_s": 20.56,
      "end_s": 23.5,
      "text_en": "Yes, this number... I will do it from the application or I will let you know on this number.",
      "text_native": "हां ये नंबर ये एप्लीकेशन से कर लूंगा या फिर ये नंबर पे बता दूंगा आपको।"
    },
    {
      "ucid": "21112178841783351",
      "idx": 11,
      "speaker": "agent",
      "start_s": 23.8,
      "end_s": 24.76,
      "text_en": "Alright, okay.",
      "text_native": "ठीक है ओके।"
    },
    {
      "ucid": "21112178841783351",
      "idx": 12,
      "speaker": "customer",
      "start_s": 25.23,
      "end_s": 25.53,
      "text_en": "Yes.",
      "text_native": "जी।"
    }
  ],
  "steps": [
    {
      "ucid": "21112178841783351",
      "step_id": "NR1",
      "step_name": "Warm welcome opener",
      "weight": 1.0,
      "result": "pass",
      "earned": 1.0,
      "questions_hit": null,
      "evidence": "Yes, good morning sir. This is Abhinav Gautam speaking from JSW One.",
      "comment": "Agent provided a standard, professional opening."
    },
    {
      "ucid": "21112178841783351",
      "step_id": "NR2",
      "step_name": "Verify basic profile (4 Qs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "Agent skipped basic profile verification and went straight to asking for a requirement."
    },
    {
      "ucid": "21112178841783351",
      "step_id": "NR3",
      "step_name": "Full discovery (8 Qs)",
      "weight": 3.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "No discovery questions were asked about the customer's business or procurement habits."
    },
    {
      "ucid": "21112178841783351",
      "step_id": "NR4",
      "step_name": "Platform education",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "Agent did not explain the platform or its benefits."
    },
    {
      "ucid": "21112178841783351",
      "step_id": "NR5",
      "step_name": "First opportunity identified",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "Agent asked for a requirement, but when the customer said no, he failed to schedule a specific callback date."
    },
    {
      "ucid": "21112178841783351",
      "step_id": "NR6",
      "step_name": "Closure - one of three outcomes",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The call ended with a vague promise from the customer, not a specific, committed next action."
    }
  ],
  "objections": [],
  "missed_steps": [
    "NR2 Verify basic profile (4 Qs)",
    "NR3 Full discovery (8 Qs)",
    "NR4 Platform education",
    "NR5 First opportunity identified",
    "NR6 Closure - one of three outcomes"
  ],
  "objection_phrases_list": []
}