{
  "ucid": "21112178841772462",
  "call_date": "2026-09-03",
  "start_time": "2026-09-03 12:12:04",
  "end_time": "2026-09-03 12:12:49",
  "duration_sec": 45,
  "campaign": "IS_Inte_MFG_M1_3_NoEnq_Sep26",
  "disposition": "General Enquiry",
  "agent": "Kartikey Chauhan",
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  "ingested_at": "2026-09-11 12:19:54.357907+00",
  "audio_secs": 25.92,
  "source_file": "Sep1-10>40s.xlsx",
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  "english_text": "[0s] CUSTOMER: Hello.\n[1s] AGENT: Hello.\n[2s] CUSTOMER: Yeah.\n[3s] AGENT: Uh yeah, good afternoon. Karthikeya this side from JSW One.\n[6s] CUSTOMER: Hi Karthikeya. Karthikeya, can I just call you in some time? And by the way, uh the the material is not no longer required. Uh I just put in a I just put in a query on JSW One for a friend.\n[14s] AGENT: So\n[14s] CUSTOMER: Okay, okay. If you can put my number on DND, it would be helpful. Thank you.\n[18s] AGENT: Okay. In Boston Consulting, you were...",
  "language": "English",
  "languages": "[\"English\"]",
  "turn_count": 8,
  "connected": 1,
  "audio_notes": "clear: The agent's final sentence is cut off by the end of the recording.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "8 turns, clean transcript (0% inaudible)",
  "band_language": "English",
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  "model": "gemini-2.5-pro",
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  "pitch_type_detected": "new_registration",
  "pitch_type_source": "campaign_name:medium",
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  "pitch_adherence_score": 1.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"NR2 Verify basic profile (4 Qs)\", \"NR3 Full discovery (8 Qs)\", \"NR4 Platform education\", \"NR5 First opportunity identified\", \"NR6 Closure - one of three outcomes\"]",
  "pitch_coaching_note": "When a customer immediately asks to end the call, politely acknowledge their request before attempting any re-engagement.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "unknown",
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  "created_at": "2026-09-25 11:42:28",
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