{
  "ucid": "21112178841754723",
  "call_date": "2026-09-03",
  "start_time": "2026-09-03 12:09:07",
  "end_time": "2026-09-03 12:10:07",
  "duration_sec": 60,
  "campaign": "IS_Inte_MFG_M1_3_NoEnq_Sep26",
  "disposition": "Call_back_later",
  "agent": "Kartikey Chauhan",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA51a2a32d5e1d5fff4b3608466b7eb55e.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 1115,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "/data/audio/21112178841754723__DIA51a2a32d5e1d5fff4b3608466b7eb55e.mp3",
  "audio_bytes": 78840,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-11 12:19:54.357907+00",
  "audio_secs": 26.28,
  "source_file": "Sep1-10>40s.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[2s] CUSTOMER: Hello   (हेलो)\n[3s] AGENT: Hello   (हेलो)\n[4s] CUSTOMER: Yes   (हां जी)\n[4s] AGENT: Uh yes sir, good afternoon. This is Kartik speaking from JSW One.   (अह हां जी सर, गुड आफ्टरनून। कार्तिक ये बात कर रहा था JSW One से।)\n[8s] CUSTOMER: Hmm, tell me.   (हम्म, बताइए।)\n[9s] AGENT: Uh sir, you had registered Vitech Exports on our platform, so do you have a requirement for steel in this?   (अह सर ये आपने Vitech Exports एक रजिस्टर किया था हमारे प्लेटफॉर्म पे, तो इसमें अपना steel का requirement रहता है?)\n[14s] CUSTOMER: Yes, I will call you back in a little while, brother.   (हां, मैं आपको ना अभी call करता हूं भैया थोड़ी देर में।)\n[17s] AGENT: Okay, okay sir.   (अच्छा, okay sir.)\n[19s] CUSTOMER: Hello.   (हेलो।)",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"English\"]",
  "turn_count": 9,
  "connected": 1,
  "audio_notes": "clear: No significant audio issues.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "9 turns, clean transcript (0% inaudible)",
  "band_language": "Hindi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "new_registration",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 1.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"NR2 Verify basic profile (4 Qs)\", \"NR3 Full discovery (8 Qs)\", \"NR4 Platform education\", \"NR5 First opportunity identified\", \"NR6 Closure - one of three outcomes\"]",
  "pitch_coaching_note": "When a customer says they'll call back, try to regain control by proposing a specific time for you to call them, e.g., 'Is 4 PM today a good time for me to call you back?'",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "unknown",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "unknown",
  "quality_flags_total": 0,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent contacted a new registration, Vitech Exports. The customer immediately stated they were busy and would call back 'in a little while'. The agent accepted this and the call ended without any discovery or a firm next step being established.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"NR1\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Uh yes sir, good afternoon. This is Kartik speaking from JSW One.\", \"comment\": \"Agent gave a standard, professional opening identifying himself and the company.\"}, {\"step_id\": \"NR2\", \"result\": \"fail\", \"questions_hit\": 1, \"evidence\": \"Uh sir, you had registered Vitech Exports on our platform...\", \"comment\": \"Agent only confirmed the company name; the customer deflected before other basic profile questions could be asked.\"}, {\"step_id\": \"NR3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"No discovery questions were asked as the customer immediately requested to end the call.\"}, {\"step_id\": \"NR4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"No platform education was provided as the call was cut short by the customer.\"}, {\"step_id\": \"NR5\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"CUSTOMER: Yes, I will call you back in a little while, brother. AGENT: Okay, okay sir.\", \"comment\": \"Agent accepted a vague callback promise ('in a little while') instead of scheduling a specific date and time.\"}, {\"step_id\": \"NR6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The call ended without a quote, a specific callback time, or a platform walkthrough being scheduled.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"When a customer says they'll call back, try to regain control by proposing a specific time for you to call them, e.g., 'Is 4 PM today a good time for me to call you back?'\", \"segment_detected\": \"unknown\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"unknown\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent contacted a new registration, Vitech Exports. The customer immediately stated they were busy and would call back 'in a little while'. The agent accepted this and the call ended without any discovery or a firm next step being established.\"}",
  "error": null,
  "latency_ms": 28246,
  "input_tokens": 2843,
  "output_tokens": 721,
  "created_at": "2026-09-25 11:42:33",
  "sentiment": "neutral",
  "sentiment_score": 0.07,
  "sentiment_confidence": "high",
  "pos": 0,
  "neg": 0,
  "lex_hits": 0,
  "objection_phrases": "[]",
  "sentiment_method": "0.7*prior (damped - label alone is weak)",
  "talk_ratio": 0.674,
  "agent_talk_sec": 8.9,
  "customer_talk_sec": 4.3,
  "dead_air_sec": 46.8,
  "longest_monologue_sec": 5.0,
  "agent_wpm": 242.7,
  "interruptions": 0,
  "agent_turns": 4,
  "customer_turns": 5,
  "discovery_qs": 1,
  "words_agent": 36,
  "words_customer": 17,
  "monologue_heavy": 0,
  "turns": [
    {
      "ucid": "21112178841754723",
      "idx": 0,
      "speaker": "customer",
      "start_s": 1.7,
      "end_s": 2.21,
      "text_en": "Hello",
      "text_native": "हेलो"
    },
    {
      "ucid": "21112178841754723",
      "idx": 1,
      "speaker": "agent",
      "start_s": 2.7,
      "end_s": 3.13,
      "text_en": "Hello",
      "text_native": "हेलो"
    },
    {
      "ucid": "21112178841754723",
      "idx": 2,
      "speaker": "customer",
      "start_s": 3.56,
      "end_s": 3.97,
      "text_en": "Yes",
      "text_native": "हां जी"
    },
    {
      "ucid": "21112178841754723",
      "idx": 3,
      "speaker": "agent",
      "start_s": 4.3,
      "end_s": 7.1,
      "text_en": "Uh yes sir, good afternoon. This is Kartik speaking from JSW One.",
      "text_native": "अह हां जी सर, गुड आफ्टरनून। कार्तिक ये बात कर रहा था JSW One से।"
    },
    {
      "ucid": "21112178841754723",
      "idx": 4,
      "speaker": "customer",
      "start_s": 7.69,
      "end_s": 8.4,
      "text_en": "Hmm, tell me.",
      "text_native": "हम्म, बताइए।"
    },
    {
      "ucid": "21112178841754723",
      "idx": 5,
      "speaker": "agent",
      "start_s": 8.6,
      "end_s": 13.6,
      "text_en": "Uh sir, you had registered Vitech Exports on our platform, so do you have a requirement for steel in this?",
      "text_native": "अह सर ये आपने Vitech Exports एक रजिस्टर किया था हमारे प्लेटफॉर्म पे, तो इसमें अपना steel का requirement रहता है?"
    },
    {
      "ucid": "21112178841754723",
      "idx": 6,
      "speaker": "customer",
      "start_s": 14.0,
      "end_s": 16.3,
      "text_en": "Yes, I will call you back in a little while, brother.",
      "text_native": "हां, मैं आपको ना अभी call करता हूं भैया थोड़ी देर में।"
    },
    {
      "ucid": "21112178841754723",
      "idx": 7,
      "speaker": "agent",
      "start_s": 16.7,
      "end_s": 17.4,
      "text_en": "Okay, okay sir.",
      "text_native": "अच्छा, okay sir."
    },
    {
      "ucid": "21112178841754723",
      "idx": 8,
      "speaker": "customer",
      "start_s": 18.7,
      "end_s": 19.1,
      "text_en": "Hello.",
      "text_native": "हेलो।"
    }
  ],
  "steps": [
    {
      "ucid": "21112178841754723",
      "step_id": "NR1",
      "step_name": "Warm welcome opener",
      "weight": 1.0,
      "result": "pass",
      "earned": 1.0,
      "questions_hit": null,
      "evidence": "Uh yes sir, good afternoon. This is Kartik speaking from JSW One.",
      "comment": "Agent gave a standard, professional opening identifying himself and the company."
    },
    {
      "ucid": "21112178841754723",
      "step_id": "NR2",
      "step_name": "Verify basic profile (4 Qs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 1,
      "evidence": "Uh sir, you had registered Vitech Exports on our platform...",
      "comment": "Agent only confirmed the company name; the customer deflected before other basic profile questions could be asked."
    },
    {
      "ucid": "21112178841754723",
      "step_id": "NR3",
      "step_name": "Full discovery (8 Qs)",
      "weight": 3.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "No discovery questions were asked as the customer immediately requested to end the call."
    },
    {
      "ucid": "21112178841754723",
      "step_id": "NR4",
      "step_name": "Platform education",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "No platform education was provided as the call was cut short by the customer."
    },
    {
      "ucid": "21112178841754723",
      "step_id": "NR5",
      "step_name": "First opportunity identified",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "CUSTOMER: Yes, I will call you back in a little while, brother. AGENT: Okay, okay sir.",
      "comment": "Agent accepted a vague callback promise ('in a little while') instead of scheduling a specific date and time."
    },
    {
      "ucid": "21112178841754723",
      "step_id": "NR6",
      "step_name": "Closure - one of three outcomes",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The call ended without a quote, a specific callback time, or a platform walkthrough being scheduled."
    }
  ],
  "objections": [],
  "missed_steps": [
    "NR2 Verify basic profile (4 Qs)",
    "NR3 Full discovery (8 Qs)",
    "NR4 Platform education",
    "NR5 First opportunity identified",
    "NR6 Closure - one of three outcomes"
  ],
  "objection_phrases_list": []
}