{
  "ucid": "21112178841734781",
  "call_date": "2026-09-03",
  "start_time": "2026-09-03 12:05:46",
  "end_time": "2026-09-03 12:07:23",
  "duration_sec": 97,
  "campaign": "IS_Inte_MFG_M1_3_NoEnq_Sep26",
  "disposition": "No_requirement",
  "agent": "Kartikey Chauhan",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA57b61c08879f40acc3ed722cc32ae958.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 1118,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "/data/audio/21112178841734781__DIA57b61c08879f40acc3ed722cc32ae958.mp3",
  "audio_bytes": 238248,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-11 12:19:54.357907+00",
  "audio_secs": 79.416,
  "source_file": "Sep1-10>40s.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[0s] CUSTOMER: Hello.\n[1s] AGENT: Hello.\n[1s] CUSTOMER: Yes.   (हां जी।)\n[2s] AGENT: Uh yes sir. Good afternoon. This is Kartik, I was calling from JSW One.   (अह हां जी सर। Good afternoon. कार्तिक है, बात कर रहा था JSW One से।)\n[5s] CUSTOMER: Yes Kartik.   (हां जी कार्तिक।)\n[6s] AGENT: Hi. Uh hi hi hi. Sir, you had registered Finansia Technology.   (Hi. अह hi hi hi. सर ये आपने Finansia Technology रजिस्टर किया था।)\n[10s] AGENT: So, sir, do you have a requirement for steel in this?   (तो उनको जी इसमें steel का requirement रहता है आपको?)\n[12s] CUSTOMER: Yes, for now there wasn't. Sir, I was just exploring your platform, basically. Okay, okay. Yes, yes. So we are doing a new setup, so for that only I was exploring a little.   (हां अभी तो फिलहाल नहीं था। मैं सर कुछ explore कर रहा था आपके platform पे basically। अच्छा अच्छा। हां जी हां जी। तो हम कुछ नया setup कर रहे हैं तो उसी के लिए मतलब मैं थोड़ा सा explore कर रहा था।)\n[18s] CUSTOMER: For now, no requirement has been created, honestly speaking.   (अभी फिलहाल कोई requirement नहीं बना honestly speaking.)\n[20s] AGENT: So if a decision is made for this then   (तो अगर कुछ इसका decision बनता है तो)\n[20s] AGENT: Are you starting work with steel?   (steel का काम start कर रहे हो आप?)\n[21s] CUSTOMER: Yes, meaning this only, we were thinking of starting our own trading business, basically. So that is why I registered on your platform. I think you have quite a lot of articles that I can basically keep in my trading business.   (हां मतलब यही अभी आप कुछ हम अपना ना trading का start करने का सोच रहे थे basically। So that is why मैंने आपके platform पर register किया था। I think आप मतलब काफी सारे आपके पास articles होते हैं जो कि basically मतलब मैं अपने रख सकता हूं उसमें trading business में।)\n[28s] AGENT: Hmm hmm hmm hmm.   (हम्म हम्म हम्म हम्म।)\n[29s] AGENT: Yes, that's it.   (हां वही।)\n[30s] CUSTOMER: Yes, so for that only I was basically looking.   (हां तो उसी के लिए basically मैं देख रहा था बस।)",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"English\"]",
  "turn_count": 15,
  "connected": 1,
  "audio_notes": "TRUNCATED - model output was cut off; complete turns kept, tail lost. clear: The audio is clear with minimal background noise.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "15 turns, clean transcript (0% inaudible)",
  "band_language": "Hindi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "new_registration",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 1.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"NR2 Verify basic profile (4 Qs)\", \"NR3 Full discovery (8 Qs)\", \"NR4 Platform education\", \"NR5 First opportunity identified\", \"NR6 Closure - one of three outcomes\"]",
  "pitch_coaching_note": "When a customer says they are 'just exploring' for a new business, you must conduct full discovery to understand their future needs and position JSW One as their primary partner from the start.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "trader",
  "mfg_flag": 1,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "unknown",
  "quality_flags_total": 1,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent contacted a new registrant who is planning to start a trading business but has no immediate requirement. The agent confirmed the company name but failed to conduct further discovery, educate the customer on the platform's value, or establish a clear next step. The call ended passively after the customer explained their exploratory purpose.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"NR1\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Good afternoon. This is Kartik, I was calling from JSW One.\", \"comment\": \"The agent provided a warm, standard opening identifying himself and the company.\"}, {\"step_id\": \"NR2\", \"result\": \"fail\", \"questions_hit\": 1, \"evidence\": \"Sir, you had registered Finansia Technology.\", \"comment\": \"The agent only confirmed the company name and did not ask about procurement city, decision-making role, or contact details.\"}, {\"step_id\": \"NR3\", \"result\": \"fail\", \"questions_hit\": 1, \"evidence\": \"Are you starting work with steel?\", \"comment\": \"The agent asked one very high-level question about the business but failed to probe for any specifics like tonnage, brands, or payment terms.\"}, {\"step_id\": \"NR4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The agent did not explain any of the platform's benefits; the customer was the one exploring and making assumptions.\"}, {\"step_id\": \"NR5\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"So, sir, do you have a requirement for steel in this?\", \"comment\": \"The agent asked about a current requirement, but when the customer said no, he failed to schedule a specific callback date.\"}, {\"step_id\": \"NR6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The call ended passively without any agreed-upon next step like a quote, a specific callback, or a platform walkthrough.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"When a customer says they are 'just exploring' for a new business, you must conduct full discovery to understand their future needs and position JSW One as their primary partner from the start.\", \"segment_detected\": \"trader\", \"mfg_flag\": true, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"unknown\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [{\"obj_type\": \"just_registered_to_check\", \"state\": \"mishandled\", \"evidence\": \"I was just exploring your platform, basically...For now, no requirement has been created, honestly speaking.\", \"response\": \"Are you starting work with steel?\"}], \"call_summary\": \"The agent contacted a new registrant who is planning to start a trading business but has no immediate requirement. The agent confirmed the company name but failed to conduct further discovery, educate the customer on the platform's value, or establish a clear next step. The call ended passively after the customer explained their exploratory purpose.\"}",
  "error": null,
  "latency_ms": 33070,
  "input_tokens": 3173,
  "output_tokens": 832,
  "created_at": "2026-09-25 11:42:49",
  "sentiment": "negative",
  "sentiment_score": -0.5,
  "sentiment_confidence": "high",
  "pos": 1,
  "neg": 9,
  "lex_hits": 7,
  "objection_phrases": "[\"rejection\"]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.419,
  "agent_talk_sec": 13.2,
  "customer_talk_sec": 18.3,
  "dead_air_sec": 65.5,
  "longest_monologue_sec": 6.0,
  "agent_wpm": 268.2,
  "interruptions": 0,
  "agent_turns": 8,
  "customer_turns": 7,
  "discovery_qs": 2,
  "words_agent": 59,
  "words_customer": 96,
  "monologue_heavy": 0,
  "turns": [
    {
      "ucid": "21112178841734781",
      "idx": 0,
      "speaker": "customer",
      "start_s": 0.0,
      "end_s": 0.8,
      "text_en": "Hello.",
      "text_native": "Hello."
    },
    {
      "ucid": "21112178841734781",
      "idx": 1,
      "speaker": "agent",
      "start_s": 0.8,
      "end_s": 1.2,
      "text_en": "Hello.",
      "text_native": "Hello."
    },
    {
      "ucid": "21112178841734781",
      "idx": 2,
      "speaker": "customer",
      "start_s": 1.2,
      "end_s": 1.6,
      "text_en": "Yes.",
      "text_native": "हां जी।"
    },
    {
      "ucid": "21112178841734781",
      "idx": 3,
      "speaker": "agent",
      "start_s": 1.6,
      "end_s": 5.2,
      "text_en": "Uh yes sir. Good afternoon. This is Kartik, I was calling from JSW One.",
      "text_native": "अह हां जी सर। Good afternoon. कार्तिक है, बात कर रहा था JSW One से।"
    },
    {
      "ucid": "21112178841734781",
      "idx": 4,
      "speaker": "customer",
      "start_s": 5.2,
      "end_s": 5.8,
      "text_en": "Yes Kartik.",
      "text_native": "हां जी कार्तिक।"
    },
    {
      "ucid": "21112178841734781",
      "idx": 5,
      "speaker": "agent",
      "start_s": 5.8,
      "end_s": 9.8,
      "text_en": "Hi. Uh hi hi hi. Sir, you had registered Finansia Technology.",
      "text_native": "Hi. अह hi hi hi. सर ये आपने Finansia Technology रजिस्टर किया था।"
    },
    {
      "ucid": "21112178841734781",
      "idx": 6,
      "speaker": "agent",
      "start_s": 9.8,
      "end_s": 11.8,
      "text_en": "So, sir, do you have a requirement for steel in this?",
      "text_native": "तो उनको जी इसमें steel का requirement रहता है आपको?"
    },
    {
      "ucid": "21112178841734781",
      "idx": 7,
      "speaker": "customer",
      "start_s": 11.8,
      "end_s": 17.8,
      "text_en": "Yes, for now there wasn't. Sir, I was just exploring your platform, basically. Okay, okay. Yes, yes. So we are doing a new setup, so for that only I was exploring a little.",
      "text_native": "हां अभी तो फिलहाल नहीं था। मैं सर कुछ explore कर रहा था आपके platform पे basically। अच्छा अच्छा। हां जी हां जी। तो हम कुछ नया setup कर रहे हैं तो उसी के लिए मतलब मैं थोड़ा सा explore कर रहा था।"
    },
    {
      "ucid": "21112178841734781",
      "idx": 8,
      "speaker": "customer",
      "start_s": 17.8,
      "end_s": 19.5,
      "text_en": "For now, no requirement has been created, honestly speaking.",
      "text_native": "अभी फिलहाल कोई requirement नहीं बना honestly speaking."
    },
    {
      "ucid": "21112178841734781",
      "idx": 9,
      "speaker": "agent",
      "start_s": 19.5,
      "end_s": 20.0,
      "text_en": "So if a decision is made for this then",
      "text_native": "तो अगर कुछ इसका decision बनता है तो"
    },
    {
      "ucid": "21112178841734781",
      "idx": 10,
      "speaker": "agent",
      "start_s": 20.0,
      "end_s": 21.2,
      "text_en": "Are you starting work with steel?",
      "text_native": "steel का काम start कर रहे हो आप?"
    },
    {
      "ucid": "21112178841734781",
      "idx": 11,
      "speaker": "customer",
      "start_s": 21.2,
      "end_s": 28.5,
      "text_en": "Yes, meaning this only, we were thinking of starting our own trading business, basically. So that is why I registered on your platform. I think you have quite a lot of articles that I can basically keep in my trading business.",
      "text_native": "हां मतलब यही अभी आप कुछ हम अपना ना trading का start करने का सोच रहे थे basically। So that is why मैंने आपके platform पर register किया था। I think आप मतलब काफी सारे आपके पास articles होते हैं जो कि basically मतलब मैं अपने रख सकता हूं उसमें trading business में।"
    },
    {
      "ucid": "21112178841734781",
      "idx": 12,
      "speaker": "agent",
      "start_s": 28.5,
      "end_s": 29.2,
      "text_en": "Hmm hmm hmm hmm.",
      "text_native": "हम्म हम्म हम्म हम्म।"
    },
    {
      "ucid": "21112178841734781",
      "idx": 13,
      "speaker": "agent",
      "start_s": 29.2,
      "end_s": 30.0,
      "text_en": "Yes, that's it.",
      "text_native": "हां वही।"
    },
    {
      "ucid": "21112178841734781",
      "idx": 14,
      "speaker": "customer",
      "start_s": 30.0,
      "end_s": 31.5,
      "text_en": "Yes, so for that only I was basically looking.",
      "text_native": "हां तो उसी के लिए basically मैं देख रहा था बस।"
    }
  ],
  "steps": [
    {
      "ucid": "21112178841734781",
      "step_id": "NR1",
      "step_name": "Warm welcome opener",
      "weight": 1.0,
      "result": "pass",
      "earned": 1.0,
      "questions_hit": null,
      "evidence": "Good afternoon. This is Kartik, I was calling from JSW One.",
      "comment": "The agent provided a warm, standard opening identifying himself and the company."
    },
    {
      "ucid": "21112178841734781",
      "step_id": "NR2",
      "step_name": "Verify basic profile (4 Qs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 1,
      "evidence": "Sir, you had registered Finansia Technology.",
      "comment": "The agent only confirmed the company name and did not ask about procurement city, decision-making role, or contact details."
    },
    {
      "ucid": "21112178841734781",
      "step_id": "NR3",
      "step_name": "Full discovery (8 Qs)",
      "weight": 3.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 1,
      "evidence": "Are you starting work with steel?",
      "comment": "The agent asked one very high-level question about the business but failed to probe for any specifics like tonnage, brands, or payment terms."
    },
    {
      "ucid": "21112178841734781",
      "step_id": "NR4",
      "step_name": "Platform education",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The agent did not explain any of the platform's benefits; the customer was the one exploring and making assumptions."
    },
    {
      "ucid": "21112178841734781",
      "step_id": "NR5",
      "step_name": "First opportunity identified",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "So, sir, do you have a requirement for steel in this?",
      "comment": "The agent asked about a current requirement, but when the customer said no, he failed to schedule a specific callback date."
    },
    {
      "ucid": "21112178841734781",
      "step_id": "NR6",
      "step_name": "Closure - one of three outcomes",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The call ended passively without any agreed-upon next step like a quote, a specific callback, or a platform walkthrough."
    }
  ],
  "objections": [
    {
      "ucid": "21112178841734781",
      "obj_type": "just_registered_to_check",
      "state": "mishandled",
      "evidence": "I was just exploring your platform, basically...For now, no requirement has been created, honestly speaking.",
      "response": "Are you starting work with steel?"
    }
  ],
  "missed_steps": [
    "NR2 Verify basic profile (4 Qs)",
    "NR3 Full discovery (8 Qs)",
    "NR4 Platform education",
    "NR5 First opportunity identified",
    "NR6 Closure - one of three outcomes"
  ],
  "objection_phrases_list": [
    "rejection"
  ]
}