Call 21112178841729481 2026-09-03 · dhruv · 0:46
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_Inte_MFG_M1_3_NoEnq_Sep26 | No_requirement | full conversation 12 turns, clean transcript (0% inaudible) | Hindi | 12 | new_registration (campaign_name:medium) |
Audio: clear: The conversation is brief but the audio is clear.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
0.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.30
confidence high · +0/−1
from 1 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Full discovery (8 Qs)
The agent did not attempt any discovery questions, immediately asking for a requirement instead.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] ESP सर्विसेस... [Rep:] आप कौन सा ब्रांड में लेते हो शीट्स जनरली?... [Customer:] चार से पांच टन चाहिए मुझे मिनिमम... [Rep:] Payment sir, 100% advance.
−2.0 pts
First opportunity identified
When the customer stated no current requirement, the agent did not attempt to schedule a specific callback date.
How Sajal Bhaskar did it on a
10.0/10 call —
I will call you tomorrow afternoon after 12 or 1 o'clock.
−2.0 pts
Closure - one of three outcomes
The call ended without a quote, a specific callback date, or a platform walkthrough being scheduled.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] मैं आपको कल दोपहर बारह एक बजे के बाद फोन करता हूं। चलेगा? [Agent:] हां चलेगा, चलेगा।
Summary
The agent contacted a new registrant, DK Packaging. After confirming the company name, the agent immediately asked for a requirement. The customer stated they had no current need, and the agent accepted this and ended the call without performing any discovery or scheduling a follow-up.
Coaching
You skipped all verification and discovery steps, treating this new registration like a cold call, which led to an immediate shutdown.
Missed:
NR1 Warm welcome opener NR2 Verify basic profile (4 Qs) NR3 Full discovery (8 Qs) NR4 Platform education NR5 First opportunity identified NR6 Closure - one of three outcomes
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| NR1 Warm welcome opener | 1 | fail | – | 0.0 | Sir, I was calling from JSW One, Jindal Steel Works. This was a standard cold introduction, not a warm welcome that acknowledges the customer's new registration. |
| NR2 Verify basic profile (4 Qs) | 1 | fail | 1 | 0.0 | DK Packaging? The agent only verified the company name (1/4 questions) before jumping to a requirement check. |
| NR3 Full discovery (8 Qs) | 3 | fail | 0 | 0.0 |
The agent did not attempt any discovery questions, immediately asking for a requirement instead. |
| NR4 Platform education | 1 | fail | – | 0.0 |
The call was terminated by the agent before any platform education could be offered. |
| NR5 First opportunity identified | 2 | fail | – | 0.0 | Right now there is nothing. If there is something, we will see. When the customer stated no current requirement, the agent did not attempt to schedule a specific callback date. |
| NR6 Closure - one of three outcomes | 2 | fail | – | 0.0 | Okay, no problem. The call ended without a quote, a specific callback date, or a platform walkthrough being scheduled. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.673 | 11.5s | 5.6s | 28.9s | 2.9s | 198.3 | 0 | 6 | 6 | 2 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.9s
Hello
हॅलो
agent
1.8s
Hello
हॅलो
customer
2.7s
Yes
हां
agent
3.4s
DK Packaging?
डी के पैकेजिंग?
customer
4.6s
Yes
हां जी
agent
5.4s
Sir, I was calling from JSW One, Jindal Steel Works.
सर JSW One से बात कर रहा था मैं, जिंदल स्टील वर्क्स।
customer
8.6s
Sorry?
सॉरी?
agent
9.3s
I was calling from JSW One MSME Jindal Steel Works.
JSW One MSME जिंदल स्टील वर्क्स से बात कर रहा था मैं।
customer
12.8s
Yes
हां
agent
14.0s
Uh sir, do you have any requirement for sheet metals etc.?
अह सर कुछ रिक्वायरमेंट रहती है शीट मेटल्स वगेरा में?
customer
17.0s
Right now there is nothing. If there is something, we will see.
अभी तो कुछ है नहीं। कुछ रहेगा तो देख लेंगे।
agent
20.6s
100%. Okay, no problem.
हंड्रेड परसेंट। ठीक है कोई दिक्कत नहीं।