{
  "ucid": "21112178841729481",
  "call_date": "2026-09-03",
  "start_time": "2026-09-03 12:04:54",
  "end_time": "2026-09-03 12:05:40",
  "duration_sec": 46,
  "campaign": "IS_Inte_MFG_M1_3_NoEnq_Sep26",
  "disposition": "No_requirement",
  "agent": "dhruv",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIAaba26daa3d37e3f0d9b216f6012f06cf.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 1119,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "/data/audio/21112178841729481__DIAaba26daa3d37e3f0d9b216f6012f06cf.mp3",
  "audio_bytes": 83808,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-11 12:19:54.357907+00",
  "audio_secs": 27.936,
  "source_file": "Sep1-10>40s.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[1s] CUSTOMER: Hello   (हॅलो)\n[2s] AGENT: Hello   (हॅलो)\n[3s] CUSTOMER: Yes   (हां)\n[3s] AGENT: DK Packaging?   (डी के पैकेजिंग?)\n[5s] CUSTOMER: Yes   (हां जी)\n[5s] AGENT: Sir, I was calling from JSW One, Jindal Steel Works.   (सर JSW One से बात कर रहा था मैं, जिंदल स्टील वर्क्स।)\n[9s] CUSTOMER: Sorry?   (सॉरी?)\n[9s] AGENT: I was calling from JSW One MSME Jindal Steel Works.   (JSW One MSME जिंदल स्टील वर्क्स से बात कर रहा था मैं।)\n[13s] CUSTOMER: Yes   (हां)\n[14s] AGENT: Uh sir, do you have any requirement for sheet metals etc.?   (अह सर कुछ रिक्वायरमेंट रहती है शीट मेटल्स वगेरा में?)\n[17s] CUSTOMER: Right now there is nothing. If there is something, we will see.   (अभी तो कुछ है नहीं। कुछ रहेगा तो देख लेंगे।)\n[21s] AGENT: 100%. Okay, no problem.   (हंड्रेड परसेंट। ठीक है कोई दिक्कत नहीं।)",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"English\"]",
  "turn_count": 12,
  "connected": 1,
  "audio_notes": "clear: The conversation is brief but the audio is clear.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "12 turns, clean transcript (0% inaudible)",
  "band_language": "Hindi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "new_registration",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 0.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"NR1 Warm welcome opener\", \"NR2 Verify basic profile (4 Qs)\", \"NR3 Full discovery (8 Qs)\", \"NR4 Platform education\", \"NR5 First opportunity identified\", \"NR6 Closure - one of three outcomes\"]",
  "pitch_coaching_note": "You skipped all verification and discovery steps, treating this new registration like a cold call, which led to an immediate shutdown.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "manufacturing",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "unknown",
  "quality_flags_total": 0,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent contacted a new registrant, DK Packaging. After confirming the company name, the agent immediately asked for a requirement. The customer stated they had no current need, and the agent accepted this and ended the call without performing any discovery or scheduling a follow-up.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"NR1\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"Sir, I was calling from JSW One, Jindal Steel Works.\", \"comment\": \"This was a standard cold introduction, not a warm welcome that acknowledges the customer's new registration.\"}, {\"step_id\": \"NR2\", \"result\": \"fail\", \"questions_hit\": 1, \"evidence\": \"DK Packaging?\", \"comment\": \"The agent only verified the company name (1/4 questions) before jumping to a requirement check.\"}, {\"step_id\": \"NR3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"The agent did not attempt any discovery questions, immediately asking for a requirement instead.\"}, {\"step_id\": \"NR4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The call was terminated by the agent before any platform education could be offered.\"}, {\"step_id\": \"NR5\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"Right now there is nothing. If there is something, we will see.\", \"comment\": \"When the customer stated no current requirement, the agent did not attempt to schedule a specific callback date.\"}, {\"step_id\": \"NR6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"Okay, no problem.\", \"comment\": \"The call ended without a quote, a specific callback date, or a platform walkthrough being scheduled.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"You skipped all verification and discovery steps, treating this new registration like a cold call, which led to an immediate shutdown.\", \"segment_detected\": \"manufacturing\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"unknown\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent contacted a new registrant, DK Packaging. After confirming the company name, the agent immediately asked for a requirement. The customer stated they had no current need, and the agent accepted this and ended the call without performing any discovery or scheduling a follow-up.\"}",
  "error": null,
  "latency_ms": 29701,
  "input_tokens": 2898,
  "output_tokens": 698,
  "created_at": "2026-09-25 11:42:47",
  "sentiment": "negative",
  "sentiment_score": -0.3,
  "sentiment_confidence": "high",
  "pos": 0,
  "neg": 1,
  "lex_hits": 1,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.673,
  "agent_talk_sec": 11.5,
  "customer_talk_sec": 5.6,
  "dead_air_sec": 28.9,
  "longest_monologue_sec": 2.9,
  "agent_wpm": 198.3,
  "interruptions": 0,
  "agent_turns": 6,
  "customer_turns": 6,
  "discovery_qs": 2,
  "words_agent": 38,
  "words_customer": 17,
  "monologue_heavy": 0,
  "turns": [
    {
      "ucid": "21112178841729481",
      "idx": 0,
      "speaker": "customer",
      "start_s": 0.87,
      "end_s": 1.5,
      "text_en": "Hello",
      "text_native": "हॅलो"
    },
    {
      "ucid": "21112178841729481",
      "idx": 1,
      "speaker": "agent",
      "start_s": 1.84,
      "end_s": 2.3,
      "text_en": "Hello",
      "text_native": "हॅलो"
    },
    {
      "ucid": "21112178841729481",
      "idx": 2,
      "speaker": "customer",
      "start_s": 2.66,
      "end_s": 2.94,
      "text_en": "Yes",
      "text_native": "हां"
    },
    {
      "ucid": "21112178841729481",
      "idx": 3,
      "speaker": "agent",
      "start_s": 3.36,
      "end_s": 4.2,
      "text_en": "DK Packaging?",
      "text_native": "डी के पैकेजिंग?"
    },
    {
      "ucid": "21112178841729481",
      "idx": 4,
      "speaker": "customer",
      "start_s": 4.56,
      "end_s": 5.0,
      "text_en": "Yes",
      "text_native": "हां जी"
    },
    {
      "ucid": "21112178841729481",
      "idx": 5,
      "speaker": "agent",
      "start_s": 5.36,
      "end_s": 8.2,
      "text_en": "Sir, I was calling from JSW One, Jindal Steel Works.",
      "text_native": "सर JSW One से बात कर रहा था मैं, जिंदल स्टील वर्क्स।"
    },
    {
      "ucid": "21112178841729481",
      "idx": 6,
      "speaker": "customer",
      "start_s": 8.58,
      "end_s": 9.0,
      "text_en": "Sorry?",
      "text_native": "सॉरी?"
    },
    {
      "ucid": "21112178841729481",
      "idx": 7,
      "speaker": "agent",
      "start_s": 9.26,
      "end_s": 12.2,
      "text_en": "I was calling from JSW One MSME Jindal Steel Works.",
      "text_native": "JSW One MSME जिंदल स्टील वर्क्स से बात कर रहा था मैं।"
    },
    {
      "ucid": "21112178841729481",
      "idx": 8,
      "speaker": "customer",
      "start_s": 12.76,
      "end_s": 13.1,
      "text_en": "Yes",
      "text_native": "हां"
    },
    {
      "ucid": "21112178841729481",
      "idx": 9,
      "speaker": "agent",
      "start_s": 14.0,
      "end_s": 16.8,
      "text_en": "Uh sir, do you have any requirement for sheet metals etc.?",
      "text_native": "अह सर कुछ रिक्वायरमेंट रहती है शीट मेटल्स वगेरा में?"
    },
    {
      "ucid": "21112178841729481",
      "idx": 10,
      "speaker": "customer",
      "start_s": 17.0,
      "end_s": 20.5,
      "text_en": "Right now there is nothing. If there is something, we will see.",
      "text_native": "अभी तो कुछ है नहीं। कुछ रहेगा तो देख लेंगे।"
    },
    {
      "ucid": "21112178841729481",
      "idx": 11,
      "speaker": "agent",
      "start_s": 20.6,
      "end_s": 22.2,
      "text_en": "100%. Okay, no problem.",
      "text_native": "हंड्रेड परसेंट। ठीक है कोई दिक्कत नहीं।"
    }
  ],
  "steps": [
    {
      "ucid": "21112178841729481",
      "step_id": "NR1",
      "step_name": "Warm welcome opener",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "Sir, I was calling from JSW One, Jindal Steel Works.",
      "comment": "This was a standard cold introduction, not a warm welcome that acknowledges the customer's new registration."
    },
    {
      "ucid": "21112178841729481",
      "step_id": "NR2",
      "step_name": "Verify basic profile (4 Qs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 1,
      "evidence": "DK Packaging?",
      "comment": "The agent only verified the company name (1/4 questions) before jumping to a requirement check."
    },
    {
      "ucid": "21112178841729481",
      "step_id": "NR3",
      "step_name": "Full discovery (8 Qs)",
      "weight": 3.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "The agent did not attempt any discovery questions, immediately asking for a requirement instead."
    },
    {
      "ucid": "21112178841729481",
      "step_id": "NR4",
      "step_name": "Platform education",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The call was terminated by the agent before any platform education could be offered."
    },
    {
      "ucid": "21112178841729481",
      "step_id": "NR5",
      "step_name": "First opportunity identified",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "Right now there is nothing. If there is something, we will see.",
      "comment": "When the customer stated no current requirement, the agent did not attempt to schedule a specific callback date."
    },
    {
      "ucid": "21112178841729481",
      "step_id": "NR6",
      "step_name": "Closure - one of three outcomes",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "Okay, no problem.",
      "comment": "The call ended without a quote, a specific callback date, or a platform walkthrough being scheduled."
    }
  ],
  "objections": [],
  "missed_steps": [
    "NR1 Warm welcome opener",
    "NR2 Verify basic profile (4 Qs)",
    "NR3 Full discovery (8 Qs)",
    "NR4 Platform education",
    "NR5 First opportunity identified",
    "NR6 Closure - one of three outcomes"
  ],
  "objection_phrases_list": []
}