{ "ucid": "21112178841704391", "call_date": "2026-09-03", "start_time": "2026-09-03 12:00:43", "end_time": "2026-09-03 12:02:44", "duration_sec": 121, "campaign": "IS_Inte_MFG_M1_3_NoEnq_Sep26", "disposition": "General Enquiry", "agent": "abhinav gautam", "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA96881bf3aef09a7f1d6e29b4101fb8fe.mp3", "dial_status": null, "customer_status": null, "agent_status": null, "hangup_by": null, "excel_row": 1122, "is_test": 0, "raw_payload": null, "audio_path": "/data/audio/21112178841704391__DIA96881bf3aef09a7f1d6e29b4101fb8fe.mp3", "audio_bytes": 291600, "audio_status": "ok", "audio_error": null, "excel_turn_count": 0, "ingested_at": "2026-09-11 12:19:54.357907+00", "audio_secs": 97.2, "source_file": "Sep1-10>40s.xlsx", "upload_id": null, "audio_permanent": 0, "english_text": "[5s] AGENT: Yes, hello. I am Abhinav Gautam speaking from JSW One. (जी नमस्कार, अभिनव गौतम बात कर रहा हूँ मैं JSW One से।)\n[8s] CUSTOMER: Where are you calling from? (कहां से बात कर रहे हो?)\n[9s] AGENT: JSW One.\n[10s] CUSTOMER: Yes, tell me. (हां जी, बोलिए।)\n[11s] AGENT: Your firm was listed, do you have any requirement in steel, sir? (ये आपका फर्म लिस्टेड था, कोई steel में रिक्वायरमेंट होगी सर?)\n[14s] CUSTOMER: No, not at the moment, the requirement will be after one or two months. (नहीं, अभी फिलहाल नहीं, एक-दो महीने के बाद रिक्वायरमेंट रहेगी।)\n[16s] AGENT: After two months, okay. (दो महीने बाद, ठीक है।)\n[17s] CUSTOMER: Yes, I am setting up my manufacturing plant right now. (हां, अभी मेरा मैन्युफैक्चरिंग प्लांट डाल रहे हैं।)\n[19s] AGENT: Okay, what is the manufacturing for, what will it be? (जी, किस चीज का डाला हुआ है मैन्युफैक्चरिंग में जैसे कि रहेगी?)\n[21s] CUSTOMER: Huh? (हां?)\n[22s] AGENT: What will your manufacturing be for? (किस चीज की मैन्युफैक्चरिंग रहेगी आपकी?)\n[23s] CUSTOMER: This is mine for sheet metal, for that fire box that comes. (ये मेरा sheet metal का है, वो fire का box-box आता है ना।)\n[26s] AGENT: Okay sir, if you use HR in this, you will get it from us. (ठीक है सर, इसमें तो HR यूज़ करोगे तो मिल जाएगा वो हमारे पास।)\n[28s] CUSTOMER: And will I get Jindal C class pipe in this? (और ये इसमें Jindal C class pipe मिल जाएगा?)\n[31s] AGENT: Yes, you will get all this. (हां, ये सब तो मिल जाएगा।)\n[32s] CUSTOMER: Okay, so how will I get to know its pricing, what? (Okay, तो सर उसका pricing कैसे मेरे को पता चलेगा, क्या?)\n[34s] AGENT: For pricing, you can ask me on a daily basis, and I will tell you when you, I mean, when your firm is set up a little. (Pricing आप मेरे से पूछोगे daily basis पे तो मैं बता दूंगा जब आपको मतलब, जब आपके फर्म setup हो जाए ना थोड़ी सी।)\n[38s] CUSTOMER: Mine, mine is already running. My pipe trading is running. (मेरा मेरा इसका चालू है अभी। Pipe का तो मेरा trading का वो चालू है।)\n[41s] AGENT: Is it for pipe trading? (Pipe का trading का है क्या?)\n[42s] CUSTOMER: Trading, and I have the entire fire equipment trading and wholesale, you see. (Trading और मेरा पूरा fire equipment का trading और wholesale है ना।)\n[45s] AGENT: Yes, so okay, if you have a requirement of five-ten tons, you can check the rate with us. (जी, तो ठीक है आप कोई पांच-दस ton की रिक्वायरमेंट हो तो आप उसका रेट चेक कर लेना हमसे।)\n[48s] CUSTOMER: So do I have to check online or will I have to call you? (तो उसमें online चेक करना है कि आपको call करना पड़ेगा?)\n[50s] AGENT: You will have to send me a mail or send it on WhatsApp with the delivery address, with the requirement, how many tons are needed, where it's needed. (मुझे आपको mail डालना पड़ेगा या WhatsApp पे डालना पड़ेगा delivery address के साथ, रिक्वायरमेंट के साथ, कि कितना ton चाहिए, कहां पे चाहिए।)\n[54s] CUSTOMER: So what is your name, sir? (तो ये आपका नाम क्या है सर?)\n[55s] AGENT: Abhinav Gautam. (अभिनव गौतम।)\n[56s] CUSTOMER: Abhinav, right? Okay. I'll save your number. (अभिनव ना? Okay. मैं आपको save कर लेता हूं।)\n[58s] AGENT: Yes, I have sent a message on WhatsApp. Don't do it on this number, I've sent it on WhatsApp, do it on that one. Okay? (हां, WhatsApp पे डाला मैंने मैसेज। इस नंबर को मत करना, WhatsApp पे डाला है ना, उसपे कर देना। ठीक है?)\n[62s] CUSTOMER: Okay sir.\n[62s] AGENT: Okay.", "language": "Hindi", "languages": "[\"Hindi\", \"English\"]", "turn_count": 29, "connected": 1, "audio_notes": "clear: There is some minor background noise on the customer's side, but it does not affect transcription.", "transcript_status": "ok", "transcript_error": null, "band": "green", "band_reason": "29 turns, clean transcript (0% inaudible)", "band_language": "Hindi", "label_contradiction": 0, "status": "ok", "model": "gemini-2.5-pro", "rubric_version": "1.0.0", "exclusion_reason": null, "pitch_type_detected": "new_registration", "pitch_type_source": "campaign_name:medium", "pitch_type_conflict": 0, "pitch_adherence_score": 0.0, "pitch_score_band": "red", "pitch_missed_steps": "[\"NR1 Warm welcome opener\", \"NR2 Verify basic profile (4 Qs)\", \"NR3 Full discovery (8 Qs)\", \"NR4 Platform education\", \"NR5 First opportunity identified\", \"NR6 Closure - one of three outcomes\"]", "pitch_coaching_note": "When a customer gives you a future timeline like 'one or two months', you must lock in a specific callback date to ensure we don't lose the lead.", "usp_relevance": "none", "rubric_inferred": 0, "segment_detected": "manufacturing", "mfg_flag": 0, "geo_flag": 0, "geo_reason": null, "moq_flag": 0, "moq_qty_detected": null, "moq_severity": null, "material_flag": 0, "material_detected": null, "catalogue_status": "available", "quality_flags_total": 0, "supply_flag": "none", "supply_details": "", "customer_req_date": null, "agent_committed_date": null, "call_summary": "The customer, a trader of fire equipment who is also setting up a manufacturing plant, has a future requirement for HR coil and pipes in 1-2 months. The agent identified the future need and confirmed material availability but failed to conduct proper discovery, educate the customer on the platform, or establish a firm next step. The call ended with the customer agreeing to save the agent's number for future contact when the requirement arises.", "raw_json": "{\"pitch_steps\": [{\"step_id\": \"NR1\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The opener was a direct jump to a requirement question, lacking the intended warmth or positioning as a helper.\"}, {\"step_id\": \"NR2\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"None of the four basic profile verification questions were asked.\"}, {\"step_id\": \"NR3\", \"result\": \"fail\", \"questions_hit\": 2, \"evidence\": \"\", \"comment\": \"The agent only asked about the business type and application, failing to meet the 'partial' threshold for discovery.\"}, {\"step_id\": \"NR4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The agent did not explain the platform's benefits; he only explained how to contact him personally for a quote.\"}, {\"step_id\": \"NR5\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"A future requirement was identified ('after one or two months'), but the agent failed to schedule a specific callback date.\"}, {\"step_id\": \"NR6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The call ended with an exchange about contact details, but no specific next action (quote, callback, walkthrough) was agreed upon.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"When a customer gives you a future timeline like 'one or two months', you must lock in a specific callback date to ensure we don't lose the lead.\", \"segment_detected\": \"manufacturing\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"available\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The customer, a trader of fire equipment who is also setting up a manufacturing plant, has a future requirement for HR coil and pipes in 1-2 months. The agent identified the future need and confirmed material availability but failed to conduct proper discovery, educate the customer on the platform, or establish a firm next step. The call ended with the customer agreeing to save the agent's number for future contact when the requirement arises.\"}", "error": null, "latency_ms": 41029, "input_tokens": 3655, "output_tokens": 718, "created_at": "2026-09-25 11:43:10", "sentiment": "neutral", "sentiment_score": 0.1, "sentiment_confidence": "high", "pos": 2, "neg": 2, "lex_hits": 9, "objection_phrases": "[]", "sentiment_method": "0.6*lexical + 0.4*prior", "talk_ratio": 0.556, "agent_talk_sec": 30.6, "customer_talk_sec": 24.4, "dead_air_sec": 66.0, "longest_monologue_sec": 4.3, "agent_wpm": 335.3, "interruptions": 0, "agent_turns": 15, "customer_turns": 14, "discovery_qs": 5, "words_agent": 171, "words_customer": 118, "monologue_heavy": 0, "turns": [ { "ucid": "21112178841704391", "idx": 0, "speaker": "agent", "start_s": 4.77, "end_s": 7.6, "text_en": "Yes, hello. I am Abhinav Gautam speaking from JSW One.", "text_native": "जी नमस्कार, अभिनव गौतम बात कर रहा हूँ मैं JSW One से।" }, { "ucid": "21112178841704391", "idx": 1, "speaker": "customer", "start_s": 7.6, "end_s": 8.63, "text_en": "Where are you calling from?", "text_native": "कहां से बात कर रहे हो?" }, { "ucid": "21112178841704391", "idx": 2, "speaker": "agent", "start_s": 8.77, "end_s": 9.6, "text_en": "JSW One.", "text_native": "JSW One." }, { "ucid": "21112178841704391", "idx": 3, "speaker": "customer", "start_s": 9.9, "end_s": 10.7, "text_en": "Yes, tell me.", "text_native": "हां जी, बोलिए।" }, { "ucid": "21112178841704391", "idx": 4, "speaker": "agent", "start_s": 10.98, "end_s": 13.3, "text_en": "Your firm was listed, do you have any requirement in steel, sir?", "text_native": "ये आपका फर्म लिस्टेड था, कोई steel में रिक्वायरमेंट होगी सर?" }, { "ucid": "21112178841704391", "idx": 5, "speaker": "customer", "start_s": 13.58, "end_s": 16.3, "text_en": "No, not at the moment, the requirement will be after one or two months.", "text_native": "नहीं, अभी फिलहाल नहीं, एक-दो महीने के बाद रिक्वायरमेंट रहेगी।" }, { "ucid": "21112178841704391", "idx": 6, "speaker": "agent", "start_s": 16.3, "end_s": 17.3, "text_en": "After two months, okay.", "text_native": "दो महीने बाद, ठीक है।" }, { "ucid": "21112178841704391", "idx": 7, "speaker": "customer", "start_s": 17.3, "end_s": 18.98, "text_en": "Yes, I am setting up my manufacturing plant right now.", "text_native": "हां, अभी मेरा मैन्युफैक्चरिंग प्लांट डाल रहे हैं।" }, { "ucid": "21112178841704391", "idx": 8, "speaker": "agent", "start_s": 19.4, "end_s": 21.3, "text_en": "Okay, what is the manufacturing for, what will it be?", "text_native": "जी, किस चीज का डाला हुआ है मैन्युफैक्चरिंग में जैसे कि रहेगी?" }, { "ucid": "21112178841704391", "idx": 9, "speaker": "customer", "start_s": 21.3, "end_s": 21.68, "text_en": "Huh?", "text_native": "हां?" }, { "ucid": "21112178841704391", "idx": 10, "speaker": "agent", "start_s": 21.8, "end_s": 23.1, "text_en": "What will your manufacturing be for?", "text_native": "किस चीज की मैन्युफैक्चरिंग रहेगी आपकी?" }, { "ucid": "21112178841704391", "idx": 11, "speaker": "customer", "start_s": 23.1, "end_s": 25.8, "text_en": "This is mine for sheet metal, for that fire box that comes.", "text_native": "ये मेरा sheet metal का है, वो fire का box-box आता है ना।" }, { "ucid": "21112178841704391", "idx": 12, "speaker": "agent", "start_s": 26.1, "end_s": 28.3, "text_en": "Okay sir, if you use HR in this, you will get it from us.", "text_native": "ठीक है सर, इसमें तो HR यूज़ करोगे तो मिल जाएगा वो हमारे पास।" }, { "ucid": "21112178841704391", "idx": 13, "speaker": "customer", "start_s": 28.3, "end_s": 30.3, "text_en": "And will I get Jindal C class pipe in this?", "text_native": "और ये इसमें Jindal C class pipe मिल जाएगा?" }, { "ucid": "21112178841704391", "idx": 14, "speaker": "agent", "start_s": 30.7, "end_s": 32.0, "text_en": "Yes, you will get all this.", "text_native": "हां, ये सब तो मिल जाएगा।" }, { "ucid": "21112178841704391", "idx": 15, "speaker": "customer", "start_s": 32.0, "end_s": 34.3, "text_en": "Okay, so how will I get to know its pricing, what?", "text_native": "Okay, तो सर उसका pricing कैसे मेरे को पता चलेगा, क्या?" }, { "ucid": "21112178841704391", "idx": 16, "speaker": "agent", "start_s": 34.3, "end_s": 38.1, "text_en": "For pricing, you can ask me on a daily basis, and I will tell you when you, I mean, when your firm is set up a little.", "text_native": "Pricing आप मेरे से पूछोगे daily basis पे तो मैं बता दूंगा जब आपको मतलब, जब आपके फर्म setup हो जाए ना थोड़ी सी।" }, { "ucid": "21112178841704391", "idx": 17, "speaker": "customer", "start_s": 38.1, "end_s": 40.9, "text_en": "Mine, mine is already running. My pipe trading is running.", "text_native": "मेरा मेरा इसका चालू है अभी। Pipe का तो मेरा trading का वो चालू है।" }, { "ucid": "21112178841704391", "idx": 18, "speaker": "agent", "start_s": 40.9, "end_s": 41.9, "text_en": "Is it for pipe trading?", "text_native": "Pipe का trading का है क्या?" }, { "ucid": "21112178841704391", "idx": 19, "speaker": "customer", "start_s": 41.9, "end_s": 44.4, "text_en": "Trading, and I have the entire fire equipment trading and wholesale, you see.", "text_native": "Trading और मेरा पूरा fire equipment का trading और wholesale है ना।" }, { "ucid": "21112178841704391", "idx": 20, "speaker": "agent", "start_s": 44.7, "end_s": 47.7, "text_en": "Yes, so okay, if you have a requirement of five-ten tons, you can check the rate with us.", "text_native": "जी, तो ठीक है आप कोई पांच-दस ton की रिक्वायरमेंट हो तो आप उसका रेट चेक कर लेना हमसे।" }, { "ucid": "21112178841704391", "idx": 21, "speaker": "customer", "start_s": 47.7, "end_s": 49.6, "text_en": "So do I have to check online or will I have to call you?", "text_native": "तो उसमें online चेक करना है कि आपको call करना पड़ेगा?" }, { "ucid": "21112178841704391", "idx": 22, "speaker": "agent", "start_s": 49.6, "end_s": 53.9, "text_en": "You will have to send me a mail or send it on WhatsApp with the delivery address, with the requirement, how many tons are needed, where it's needed.", "text_native": "मुझे आपको mail डालना पड़ेगा या WhatsApp पे डालना पड़ेगा delivery address के साथ, रिक्वायरमेंट के साथ, कि कितना ton चाहिए, कहां पे चाहिए।" }, { "ucid": "21112178841704391", "idx": 23, "speaker": "customer", "start_s": 53.9, "end_s": 55.1, "text_en": "So what is your name, sir?", "text_native": "तो ये आपका नाम क्या है सर?" }, { "ucid": "21112178841704391", "idx": 24, "speaker": "agent", "start_s": 55.4, "end_s": 56.3, "text_en": "Abhinav Gautam.", "text_native": "अभिनव गौतम।" }, { "ucid": "21112178841704391", "idx": 25, "speaker": "customer", "start_s": 56.3, "end_s": 58.1, "text_en": "Abhinav, right? Okay. I'll save your number.", "text_native": "अभिनव ना? Okay. मैं आपको save कर लेता हूं।" }, { "ucid": "21112178841704391", "idx": 26, "speaker": "agent", "start_s": 58.1, "end_s": 61.6, "text_en": "Yes, I have sent a message on WhatsApp. Don't do it on this number, I've sent it on WhatsApp, do it on that one. Okay?", "text_native": "हां, WhatsApp पे डाला मैंने मैसेज। इस नंबर को मत करना, WhatsApp पे डाला है ना, उसपे कर देना। ठीक है?" }, { "ucid": "21112178841704391", "idx": 27, "speaker": "customer", "start_s": 61.6, "end_s": 62.2, "text_en": "Okay sir.", "text_native": "Okay sir." }, { "ucid": "21112178841704391", "idx": 28, "speaker": "agent", "start_s": 62.5, "end_s": 62.9, "text_en": "Okay.", "text_native": "Okay." } ], "steps": [ { "ucid": "21112178841704391", "step_id": "NR1", "step_name": "Warm welcome opener", "weight": 1.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "", "comment": "The opener was a direct jump to a requirement question, lacking the intended warmth or positioning as a helper." }, { "ucid": "21112178841704391", "step_id": "NR2", "step_name": "Verify basic profile (4 Qs)", "weight": 1.0, "result": "fail", "earned": 0.0, "questions_hit": 0, "evidence": "", "comment": "None of the four basic profile verification questions were asked." }, { "ucid": "21112178841704391", "step_id": "NR3", "step_name": "Full discovery (8 Qs)", "weight": 3.0, "result": "fail", "earned": 0.0, "questions_hit": 2, "evidence": "", "comment": "The agent only asked about the business type and application, failing to meet the 'partial' threshold for discovery." }, { "ucid": "21112178841704391", "step_id": "NR4", "step_name": "Platform education", "weight": 1.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "", "comment": "The agent did not explain the platform's benefits; he only explained how to contact him personally for a quote." }, { "ucid": "21112178841704391", "step_id": "NR5", "step_name": "First opportunity identified", "weight": 2.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "", "comment": "A future requirement was identified ('after one or two months'), but the agent failed to schedule a specific callback date." }, { "ucid": "21112178841704391", "step_id": "NR6", "step_name": "Closure - one of three outcomes", "weight": 2.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "", "comment": "The call ended with an exchange about contact details, but no specific next action (quote, callback, walkthrough) was agreed upon." } ], "objections": [], "missed_steps": [ "NR1 Warm welcome opener", "NR2 Verify basic profile (4 Qs)", "NR3 Full discovery (8 Qs)", "NR4 Platform education", "NR5 First opportunity identified", "NR6 Closure - one of three outcomes" ], "objection_phrases_list": [] }