Call 21112178841654581 2026-09-03 · Ronak Mehta · 0:55
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_Inte_MFG_M1_3_NoEnq_Sep26 | No_requirement | full conversation 10 turns, clean transcript (0% inaudible) | Gujarati | 10 | new_registration (campaign_name:medium) |
Audio: clear: Some background noise is present but does not significantly affect transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
1.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.17
confidence high · +0/−0
from 1 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Full discovery (8 Qs)
The agent did not ask any of the eight required discovery questions.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] ESP सर्विसेस... [Rep:] आप कौन सा ब्रांड में लेते हो शीट्स जनरली?... [Customer:] चार से पांच टन चाहिए मुझे मिनिमम... [Rep:] Payment sir, 100% advance.
−2.0 pts
First opportunity identified
The agent asked for a requirement but failed to schedule a specific callback date, accepting a vague 'I will call'.
How Sajal Bhaskar did it on a
10.0/10 call —
I will call you tomorrow afternoon after 12 or 1 o'clock.
−2.0 pts
Closure - one of three outcomes
The call ended without a quote, a specific callback date, or a platform walkthrough scheduled.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] मैं आपको कल दोपहर बारह एक बजे के बाद फोन करता हूं। चलेगा? [Agent:] हां चलेगा, चलेगा।
habit You did 77% of the talking. Ask a question and let them fill the silence - the requirement comes from them, not from you.
did well
Warm welcome opener
Hello Akshay bhai, Ronak Mehta speaking from JSW One. ... your account was registered with us now.
Summary
The agent contacted a newly registered user and immediately asked for a material requirement. The customer stated their company is currently closed and they have no need. The agent's attempt to schedule a future follow-up was met with a non-committal 'I will call,' and the call ended without any profile discovery or a firm next step.
Coaching
When a customer says they have no current need, use that as an opportunity to complete the profile verification (NR2) and discovery (NR3) so we are ready for when their requirement does arise.
Missed:
NR2 Verify basic profile (4 Qs) NR3 Full discovery (8 Qs) NR4 Platform education NR5 First opportunity identified NR6 Closure - one of three outcomes
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| NR1 Warm welcome opener | 1 | pass | – | 1.0 | Hello Akshay bhai, Ronak Mehta speaking from JSW One. ... your account was registered with us now. The agent provided a standard welcome and stated the reason for the call. |
| NR2 Verify basic profile (4 Qs) | 1 | fail | 0 | 0.0 |
The agent did not ask any of the four required profile verification questions. |
| NR3 Full discovery (8 Qs) | 3 | fail | 0 | 0.0 |
The agent did not ask any of the eight required discovery questions. |
| NR4 Platform education | 1 | fail | – | 0.0 |
The agent did not explain the platform's benefits as the call was cut short. |
| NR5 First opportunity identified | 2 | fail | – | 0.0 | CUSTOMER: I will call. I will call. The agent asked for a requirement but failed to schedule a specific callback date, accepting a vague 'I will call'. |
| NR6 Closure - one of three outcomes | 2 | fail | – | 0.0 |
The call ended without a quote, a specific callback date, or a platform walkthrough scheduled. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.766 heavy | 18.0s | 5.5s | 31.5s | 12.4s | 186.7 | 0 | 6 | 4 | 4 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
agent
0.7s
Hello Akshay bhai, Ronak Mehta speaking from JSW One.
હેલો અક્ષય ભાઈ, રોનક મહેતા વાત કરું છું JSW One થી.
agent
4.6s
Your account... I am calling from JSW, sir, that your account was registered with us now.
તમારું account JSW થી વાત કરું છું સર, કે તમારું account registered હતું અમારી સાથેનું અત્યારે.
agent
9.8s
So are you planning anything for material? Anything in HR, CR, sheets, coils?
તો કઈ તમે plan કરો છો material માં કઈ? HR, CR, sheets, coils માં કઈ?
customer
14.2s
No, nothing right now. The company is closed right now.
ના, હમણાં કાઈ નથી. હમણાં company close છે.
agent
17.0s
The company is closed?
Company close છે?
customer
18.3s
Yes.
હા.
agent
19.0s
So when are you like planning to reschedule, to restart again?
તો ક્યારે like planning છે તમારું અત્યારે પાછું reschedule કરવાનું, restart કરવાનું?
customer
23.3s
I will call. I will call.
હું call કરીશ. હું call કરીશ.
agent
25.5s
Okay. Okay sir.
ઓકે. ઓકે સર.
customer
26.8s
Give your
લાવો તમારું