{
  "ucid": "21112178841654581",
  "call_date": "2026-09-03",
  "start_time": "2026-09-03 11:52:25",
  "end_time": "2026-09-03 11:53:20",
  "duration_sec": 55,
  "campaign": "IS_Inte_MFG_M1_3_NoEnq_Sep26",
  "disposition": "No_requirement",
  "agent": "Ronak Mehta",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA172efb96baf1fa206687e21c8234175d.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 1126,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "/data/audio/21112178841654581__DIA172efb96baf1fa206687e21c8234175d.mp3",
  "audio_bytes": 115992,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-11 12:19:54.357907+00",
  "audio_secs": 38.664,
  "source_file": "Sep1-10>40s.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[1s] AGENT: Hello Akshay bhai, Ronak Mehta speaking from JSW One.   (હેલો અક્ષય ભાઈ, રોનક મહેતા વાત કરું છું JSW One થી.)\n[5s] AGENT: Your account... I am calling from JSW, sir, that your account was registered with us now.   (તમારું account JSW થી વાત કરું છું સર, કે તમારું account registered હતું અમારી સાથેનું અત્યારે.)\n[10s] AGENT: So are you planning anything for material? Anything in HR, CR, sheets, coils?   (તો કઈ તમે plan કરો છો material માં કઈ? HR, CR, sheets, coils માં કઈ?)\n[14s] CUSTOMER: No, nothing right now. The company is closed right now.   (ના, હમણાં કાઈ નથી. હમણાં company close છે.)\n[17s] AGENT: The company is closed?   (Company close છે?)\n[18s] CUSTOMER: Yes.   (હા.)\n[19s] AGENT: So when are you like planning to reschedule, to restart again?   (તો ક્યારે like planning છે તમારું અત્યારે પાછું reschedule કરવાનું, restart કરવાનું?)\n[23s] CUSTOMER: I will call. I will call.   (હું call કરીશ. હું call કરીશ.)\n[26s] AGENT: Okay. Okay sir.   (ઓકે. ઓકે સર.)\n[27s] CUSTOMER: Give your   (લાવો તમારું)",
  "language": "Gujarati",
  "languages": "[\"Gujarati\", \"English\"]",
  "turn_count": 10,
  "connected": 1,
  "audio_notes": "clear: Some background noise is present but does not significantly affect transcription.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "10 turns, clean transcript (0% inaudible)",
  "band_language": "Gujarati",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "new_registration",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 1.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"NR2 Verify basic profile (4 Qs)\", \"NR3 Full discovery (8 Qs)\", \"NR4 Platform education\", \"NR5 First opportunity identified\", \"NR6 Closure - one of three outcomes\"]",
  "pitch_coaching_note": "When a customer says they have no current need, use that as an opportunity to complete the profile verification (NR2) and discovery (NR3) so we are ready for when their requirement does arise.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "unknown",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "unknown",
  "quality_flags_total": 0,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent contacted a newly registered user and immediately asked for a material requirement. The customer stated their company is currently closed and they have no need. The agent's attempt to schedule a future follow-up was met with a non-committal 'I will call,' and the call ended without any profile discovery or a firm next step.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"NR1\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Hello Akshay bhai, Ronak Mehta speaking from JSW One. ... your account was registered with us now.\", \"comment\": \"The agent provided a standard welcome and stated the reason for the call.\"}, {\"step_id\": \"NR2\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"The agent did not ask any of the four required profile verification questions.\"}, {\"step_id\": \"NR3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"The agent did not ask any of the eight required discovery questions.\"}, {\"step_id\": \"NR4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The agent did not explain the platform's benefits as the call was cut short.\"}, {\"step_id\": \"NR5\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"CUSTOMER: I will call. I will call.\", \"comment\": \"The agent asked for a requirement but failed to schedule a specific callback date, accepting a vague 'I will call'.\"}, {\"step_id\": \"NR6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The call ended without a quote, a specific callback date, or a platform walkthrough scheduled.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"When a customer says they have no current need, use that as an opportunity to complete the profile verification (NR2) and discovery (NR3) so we are ready for when their requirement does arise.\", \"segment_detected\": \"unknown\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"unknown\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent contacted a newly registered user and immediately asked for a material requirement. The customer stated their company is currently closed and they have no need. The agent's attempt to schedule a future follow-up was met with a non-committal 'I will call,' and the call ended without any profile discovery or a firm next step.\"}",
  "error": null,
  "latency_ms": 32538,
  "input_tokens": 2951,
  "output_tokens": 713,
  "created_at": "2026-09-25 11:43:07",
  "sentiment": "negative",
  "sentiment_score": -0.167,
  "sentiment_confidence": "high",
  "pos": 0,
  "neg": 0,
  "lex_hits": 1,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.766,
  "agent_talk_sec": 18.0,
  "customer_talk_sec": 5.5,
  "dead_air_sec": 31.5,
  "longest_monologue_sec": 12.4,
  "agent_wpm": 186.7,
  "interruptions": 0,
  "agent_turns": 6,
  "customer_turns": 4,
  "discovery_qs": 4,
  "words_agent": 56,
  "words_customer": 19,
  "monologue_heavy": 1,
  "turns": [
    {
      "ucid": "21112178841654581",
      "idx": 0,
      "speaker": "agent",
      "start_s": 0.65,
      "end_s": 4.01,
      "text_en": "Hello Akshay bhai, Ronak Mehta speaking from JSW One.",
      "text_native": "હેલો અક્ષય ભાઈ, રોનક મહેતા વાત કરું છું JSW One થી."
    },
    {
      "ucid": "21112178841654581",
      "idx": 1,
      "speaker": "agent",
      "start_s": 4.58,
      "end_s": 9.6,
      "text_en": "Your account... I am calling from JSW, sir, that your account was registered with us now.",
      "text_native": "તમારું account JSW થી વાત કરું છું સર, કે તમારું account registered હતું અમારી સાથેનું અત્યારે."
    },
    {
      "ucid": "21112178841654581",
      "idx": 2,
      "speaker": "agent",
      "start_s": 9.8,
      "end_s": 13.83,
      "text_en": "So are you planning anything for material? Anything in HR, CR, sheets, coils?",
      "text_native": "તો કઈ તમે plan કરો છો material માં કઈ? HR, CR, sheets, coils માં કઈ?"
    },
    {
      "ucid": "21112178841654581",
      "idx": 3,
      "speaker": "customer",
      "start_s": 14.24,
      "end_s": 16.54,
      "text_en": "No, nothing right now. The company is closed right now.",
      "text_native": "ના, હમણાં કાઈ નથી. હમણાં company close છે."
    },
    {
      "ucid": "21112178841654581",
      "idx": 4,
      "speaker": "agent",
      "start_s": 17.0,
      "end_s": 17.83,
      "text_en": "The company is closed?",
      "text_native": "Company close છે?"
    },
    {
      "ucid": "21112178841654581",
      "idx": 5,
      "speaker": "customer",
      "start_s": 18.26,
      "end_s": 18.56,
      "text_en": "Yes.",
      "text_native": "હા."
    },
    {
      "ucid": "21112178841654581",
      "idx": 6,
      "speaker": "agent",
      "start_s": 19.04,
      "end_s": 22.8,
      "text_en": "So when are you like planning to reschedule, to restart again?",
      "text_native": "તો ક્યારે like planning છે તમારું અત્યારે પાછું reschedule કરવાનું, restart કરવાનું?"
    },
    {
      "ucid": "21112178841654581",
      "idx": 7,
      "speaker": "customer",
      "start_s": 23.26,
      "end_s": 25.0,
      "text_en": "I will call. I will call.",
      "text_native": "હું call કરીશ. હું call કરીશ."
    },
    {
      "ucid": "21112178841654581",
      "idx": 8,
      "speaker": "agent",
      "start_s": 25.5,
      "end_s": 26.5,
      "text_en": "Okay. Okay sir.",
      "text_native": "ઓકે. ઓકે સર."
    },
    {
      "ucid": "21112178841654581",
      "idx": 9,
      "speaker": "customer",
      "start_s": 26.8,
      "end_s": 28.0,
      "text_en": "Give your",
      "text_native": "લાવો તમારું"
    }
  ],
  "steps": [
    {
      "ucid": "21112178841654581",
      "step_id": "NR1",
      "step_name": "Warm welcome opener",
      "weight": 1.0,
      "result": "pass",
      "earned": 1.0,
      "questions_hit": null,
      "evidence": "Hello Akshay bhai, Ronak Mehta speaking from JSW One. ... your account was registered with us now.",
      "comment": "The agent provided a standard welcome and stated the reason for the call."
    },
    {
      "ucid": "21112178841654581",
      "step_id": "NR2",
      "step_name": "Verify basic profile (4 Qs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "The agent did not ask any of the four required profile verification questions."
    },
    {
      "ucid": "21112178841654581",
      "step_id": "NR3",
      "step_name": "Full discovery (8 Qs)",
      "weight": 3.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "The agent did not ask any of the eight required discovery questions."
    },
    {
      "ucid": "21112178841654581",
      "step_id": "NR4",
      "step_name": "Platform education",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The agent did not explain the platform's benefits as the call was cut short."
    },
    {
      "ucid": "21112178841654581",
      "step_id": "NR5",
      "step_name": "First opportunity identified",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "CUSTOMER: I will call. I will call.",
      "comment": "The agent asked for a requirement but failed to schedule a specific callback date, accepting a vague 'I will call'."
    },
    {
      "ucid": "21112178841654581",
      "step_id": "NR6",
      "step_name": "Closure - one of three outcomes",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The call ended without a quote, a specific callback date, or a platform walkthrough scheduled."
    }
  ],
  "objections": [],
  "missed_steps": [
    "NR2 Verify basic profile (4 Qs)",
    "NR3 Full discovery (8 Qs)",
    "NR4 Platform education",
    "NR5 First opportunity identified",
    "NR6 Closure - one of three outcomes"
  ],
  "objection_phrases_list": []
}