Call 21112178841595981 2026-09-03 · Aditya Pandey · 1:29
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_Inte_MFG_M1_3_NoEnq_Sep26 | Interested | full conversation 20 turns, clean transcript (0% inaudible) | Hindi | 20 | new_registration (campaign_name:medium) |
Audio: noisy: Significant background noise on the customer's side, who states they are in a factory.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
0.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
+0.50
confidence high · +6/−2
from 7 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Full discovery (8 Qs)
No discovery questions were asked as the customer cut the call short.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] ESP सर्विसेस... [Rep:] आप कौन सा ब्रांड में लेते हो शीट्स जनरली?... [Customer:] चार से पांच टन चाहिए मुझे मिनिमम... [Rep:] Payment sir, 100% advance.
−2.0 pts
First opportunity identified
The agent did not secure a specific callback date, only a vague promise from the customer to talk later.
How Sajal Bhaskar did it on a
10.0/10 call —
I will call you tomorrow afternoon after 12 or 1 o'clock.
−2.0 pts
Closure - one of three outcomes
The call ended without a confirmed next step; agreeing to send details is not sufficient without a follow-up time.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] मैं आपको कल दोपहर बारह एक बजे के बाद फोन करता हूं। चलेगा? [Agent:] हां चलेगा, चलेगा।
Summary
The agent called a new registrant but had a confusing opening, initially misstating his company. The customer, who was in a noisy factory, cut the call short and asked the agent to send details. The agent agreed but failed to establish a specific time for a follow-up conversation.
Coaching
Your opening was confusing and you jumped straight to asking for a requirement. Start by clearly introducing yourself and JSW One, then verify the customer's profile before asking about their needs.
Missed:
NR1 Warm welcome opener NR2 Verify basic profile (4 Qs) NR3 Full discovery (8 Qs) NR4 Platform education NR5 First opportunity identified NR6 Closure - one of three outcomes
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| NR1 Warm welcome opener | 1 | fail | – | 0.0 | Hello sir, I am Shyam... speaking from Shah Hasin... is this Shah Hasin speaking? The agent had a confusing opening, misidentifying both himself and his company before correcting. |
| NR2 Verify basic profile (4 Qs) | 1 | fail | 0 | 0.0 |
No profile verification questions were asked; the agent went straight to asking for a requirement. |
| NR3 Full discovery (8 Qs) | 3 | fail | 0 | 0.0 |
No discovery questions were asked as the customer cut the call short. |
| NR4 Platform education | 1 | fail | – | 0.0 |
The call ended before any platform education could be provided. |
| NR5 First opportunity identified | 2 | fail | – | 0.0 | Yes, then I will talk later. The agent did not secure a specific callback date, only a vague promise from the customer to talk later. |
| NR6 Closure - one of three outcomes | 2 | fail | – | 0.0 | Sure sir, sure. The call ended without a confirmed next step; agreeing to send details is not sufficient without a follow-up time. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.593 | 16.2s | 11.1s | 61.7s | 3.1s | 296.3 | 0 | 10 | 10 | 4 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
1.7s
Hello
हेलो
agent
2.6s
Hello
हेलो
customer
3.3s
Yes
हां
agent
3.9s
Hello sir, I am Shyam... speaking from Shah Hasin... is this Shah Hasin speaking?
हेलो सर मैं श्याम शाह हसीन से बोल शाह हसीन बोल रहे क्या?
customer
6.9s
From where?
कहां से?
agent
7.9s
Sir, I am Aditya Pandey calling from JSW One.
सर मैं आदित्य पांडे बोल रहा था JSW One से।
customer
10.0s
Yes.
हां।
agent
10.6s
Sir, actually I just wanted to know, sir, did you have any requirement, sir, for MS sheet?
सर एक्चुअली में वही जानना था सर आपका कुछ रिक्वायरमेंट था सर MS sheet में?
customer
13.8s
For what thing?
किस चीज का?
agent
15.2s
Uh sir, in flat steel.
अह सर flat steel में।
customer
16.6s
Huh?
हैं?
agent
17.4s
Sir, I had called regarding flat steel. Did you have any requirement in steel? MS sheet?
सर flat steel के लिए रिगार्डिंग कॉल किया था मैंने। आपका कुछ रिक्वायरमेंट था steel में? MS sheet?
customer
21.4s
Yes, this MS is available, but where? Where are you calling from?
हां, ये MS कहां रहता तो है? कहां से बोल रहे हो आप?
agent
24.1s
Sir, I am currently calling from Mumbai BKC.
सर मैं तो अभी फिलहाल मुंबई BKC से बोल रहा था।
customer
26.7s
Actually, I am in the factory, there is a lot of noise here. You send me the details.
Actually मैं factory में हूं यहां sound-vound बहुत ज्यादा है। आप detail भेज दीजिए मुझे।
agent
30.4s
Yes, I will do it.
हां मैं मैं कर दूंगा।
customer
31.4s
Yes, then I will talk later.
हां, फिर मैं बात करता हूं बाद में।
agent
33.1s
Sure sir, sure.
customer
34.1s
Okay. Okay.
ठीक है। Okay.
agent
35.1s
Thank you.