{
  "ucid": "21112178841595981",
  "call_date": "2026-09-03",
  "start_time": "2026-09-03 11:42:39",
  "end_time": "2026-09-03 11:44:08",
  "duration_sec": 89,
  "campaign": "IS_Inte_MFG_M1_3_NoEnq_Sep26",
  "disposition": "Interested",
  "agent": "Aditya Pandey",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA6c8f7acff88152ab51690f9896a5f8f0.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 1130,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "/data/audio/21112178841595981__DIA6c8f7acff88152ab51690f9896a5f8f0.mp3",
  "audio_bytes": 172368,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-11 12:19:54.357907+00",
  "audio_secs": 57.456,
  "source_file": "Sep1-10>40s.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[2s] CUSTOMER: Hello   (हेलो)\n[3s] AGENT: Hello   (हेलो)\n[3s] CUSTOMER: Yes   (हां)\n[4s] AGENT: Hello sir, I am Shyam... speaking from Shah Hasin... is this Shah Hasin speaking?   (हेलो सर मैं श्याम शाह हसीन से बोल शाह हसीन बोल रहे क्या?)\n[7s] CUSTOMER: From where?   (कहां से?)\n[8s] AGENT: Sir, I am Aditya Pandey calling from JSW One.   (सर मैं आदित्य पांडे बोल रहा था JSW One से।)\n[10s] CUSTOMER: Yes.   (हां।)\n[11s] AGENT: Sir, actually I just wanted to know, sir, did you have any requirement, sir, for MS sheet?   (सर एक्चुअली में वही जानना था सर आपका कुछ रिक्वायरमेंट था सर MS sheet में?)\n[14s] CUSTOMER: For what thing?   (किस चीज का?)\n[15s] AGENT: Uh sir, in flat steel.   (अह सर flat steel में।)\n[17s] CUSTOMER: Huh?   (हैं?)\n[17s] AGENT: Sir, I had called regarding flat steel. Did you have any requirement in steel? MS sheet?   (सर flat steel के लिए रिगार्डिंग कॉल किया था मैंने। आपका कुछ रिक्वायरमेंट था steel में? MS sheet?)\n[21s] CUSTOMER: Yes, this MS is available, but where? Where are you calling from?   (हां, ये MS कहां रहता तो है? कहां से बोल रहे हो आप?)\n[24s] AGENT: Sir, I am currently calling from Mumbai BKC.   (सर मैं तो अभी फिलहाल मुंबई BKC से बोल रहा था।)\n[27s] CUSTOMER: Actually, I am in the factory, there is a lot of noise here. You send me the details.   (Actually मैं factory में हूं यहां sound-vound बहुत ज्यादा है। आप detail भेज दीजिए मुझे।)\n[30s] AGENT: Yes, I will do it.   (हां मैं मैं कर दूंगा।)\n[31s] CUSTOMER: Yes, then I will talk later.   (हां, फिर मैं बात करता हूं बाद में।)\n[33s] AGENT: Sure sir, sure.\n[34s] CUSTOMER: Okay. Okay.   (ठीक है। Okay.)\n[35s] AGENT: Thank you.",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"English\"]",
  "turn_count": 20,
  "connected": 1,
  "audio_notes": "noisy: Significant background noise on the customer's side, who states they are in a factory.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "20 turns, clean transcript (0% inaudible)",
  "band_language": "Hindi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "new_registration",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 0.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"NR1 Warm welcome opener\", \"NR2 Verify basic profile (4 Qs)\", \"NR3 Full discovery (8 Qs)\", \"NR4 Platform education\", \"NR5 First opportunity identified\", \"NR6 Closure - one of three outcomes\"]",
  "pitch_coaching_note": "Your opening was confusing and you jumped straight to asking for a requirement. Start by clearly introducing yourself and JSW One, then verify the customer's profile before asking about their needs.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "manufacturing",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "unknown",
  "quality_flags_total": 0,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent called a new registrant but had a confusing opening, initially misstating his company. The customer, who was in a noisy factory, cut the call short and asked the agent to send details. The agent agreed but failed to establish a specific time for a follow-up conversation.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"NR1\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"Hello sir, I am Shyam... speaking from Shah Hasin... is this Shah Hasin speaking?\", \"comment\": \"The agent had a confusing opening, misidentifying both himself and his company before correcting.\"}, {\"step_id\": \"NR2\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"No profile verification questions were asked; the agent went straight to asking for a requirement.\"}, {\"step_id\": \"NR3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"No discovery questions were asked as the customer cut the call short.\"}, {\"step_id\": \"NR4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The call ended before any platform education could be provided.\"}, {\"step_id\": \"NR5\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"Yes, then I will talk later.\", \"comment\": \"The agent did not secure a specific callback date, only a vague promise from the customer to talk later.\"}, {\"step_id\": \"NR6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"Sure sir, sure.\", \"comment\": \"The call ended without a confirmed next step; agreeing to send details is not sufficient without a follow-up time.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"Your opening was confusing and you jumped straight to asking for a requirement. Start by clearly introducing yourself and JSW One, then verify the customer's profile before asking about their needs.\", \"segment_detected\": \"manufacturing\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"unknown\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent called a new registrant but had a confusing opening, initially misstating his company. The customer, who was in a noisy factory, cut the call short and asked the agent to send details. The agent agreed but failed to establish a specific time for a follow-up conversation.\"}",
  "error": null,
  "latency_ms": 26208,
  "input_tokens": 3147,
  "output_tokens": 704,
  "created_at": "2026-09-25 11:43:18",
  "sentiment": "positive",
  "sentiment_score": 0.5,
  "sentiment_confidence": "high",
  "pos": 6,
  "neg": 2,
  "lex_hits": 7,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.593,
  "agent_talk_sec": 16.2,
  "customer_talk_sec": 11.1,
  "dead_air_sec": 61.7,
  "longest_monologue_sec": 3.1,
  "agent_wpm": 296.3,
  "interruptions": 0,
  "agent_turns": 10,
  "customer_turns": 10,
  "discovery_qs": 4,
  "words_agent": 80,
  "words_customer": 47,
  "monologue_heavy": 0,
  "turns": [
    {
      "ucid": "21112178841595981",
      "idx": 0,
      "speaker": "customer",
      "start_s": 1.68,
      "end_s": 2.21,
      "text_en": "Hello",
      "text_native": "हेलो"
    },
    {
      "ucid": "21112178841595981",
      "idx": 1,
      "speaker": "agent",
      "start_s": 2.6,
      "end_s": 2.97,
      "text_en": "Hello",
      "text_native": "हेलो"
    },
    {
      "ucid": "21112178841595981",
      "idx": 2,
      "speaker": "customer",
      "start_s": 3.3,
      "end_s": 3.57,
      "text_en": "Yes",
      "text_native": "हां"
    },
    {
      "ucid": "21112178841595981",
      "idx": 3,
      "speaker": "agent",
      "start_s": 3.89,
      "end_s": 6.6,
      "text_en": "Hello sir, I am Shyam... speaking from Shah Hasin... is this Shah Hasin speaking?",
      "text_native": "हेलो सर मैं श्याम शाह हसीन से बोल शाह हसीन बोल रहे क्या?"
    },
    {
      "ucid": "21112178841595981",
      "idx": 4,
      "speaker": "customer",
      "start_s": 6.9,
      "end_s": 7.5,
      "text_en": "From where?",
      "text_native": "कहां से?"
    },
    {
      "ucid": "21112178841595981",
      "idx": 5,
      "speaker": "agent",
      "start_s": 7.88,
      "end_s": 9.6,
      "text_en": "Sir, I am Aditya Pandey calling from JSW One.",
      "text_native": "सर मैं आदित्य पांडे बोल रहा था JSW One से।"
    },
    {
      "ucid": "21112178841595981",
      "idx": 6,
      "speaker": "customer",
      "start_s": 10.0,
      "end_s": 10.29,
      "text_en": "Yes.",
      "text_native": "हां।"
    },
    {
      "ucid": "21112178841595981",
      "idx": 7,
      "speaker": "agent",
      "start_s": 10.6,
      "end_s": 13.5,
      "text_en": "Sir, actually I just wanted to know, sir, did you have any requirement, sir, for MS sheet?",
      "text_native": "सर एक्चुअली में वही जानना था सर आपका कुछ रिक्वायरमेंट था सर MS sheet में?"
    },
    {
      "ucid": "21112178841595981",
      "idx": 8,
      "speaker": "customer",
      "start_s": 13.8,
      "end_s": 14.6,
      "text_en": "For what thing?",
      "text_native": "किस चीज का?"
    },
    {
      "ucid": "21112178841595981",
      "idx": 9,
      "speaker": "agent",
      "start_s": 15.2,
      "end_s": 16.3,
      "text_en": "Uh sir, in flat steel.",
      "text_native": "अह सर flat steel में।"
    },
    {
      "ucid": "21112178841595981",
      "idx": 10,
      "speaker": "customer",
      "start_s": 16.6,
      "end_s": 17.0,
      "text_en": "Huh?",
      "text_native": "हैं?"
    },
    {
      "ucid": "21112178841595981",
      "idx": 11,
      "speaker": "agent",
      "start_s": 17.4,
      "end_s": 20.5,
      "text_en": "Sir, I had called regarding flat steel. Did you have any requirement in steel? MS sheet?",
      "text_native": "सर flat steel के लिए रिगार्डिंग कॉल किया था मैंने। आपका कुछ रिक्वायरमेंट था steel में? MS sheet?"
    },
    {
      "ucid": "21112178841595981",
      "idx": 12,
      "speaker": "customer",
      "start_s": 21.4,
      "end_s": 23.8,
      "text_en": "Yes, this MS is available, but where? Where are you calling from?",
      "text_native": "हां, ये MS कहां रहता तो है? कहां से बोल रहे हो आप?"
    },
    {
      "ucid": "21112178841595981",
      "idx": 13,
      "speaker": "agent",
      "start_s": 24.1,
      "end_s": 26.4,
      "text_en": "Sir, I am currently calling from Mumbai BKC.",
      "text_native": "सर मैं तो अभी फिलहाल मुंबई BKC से बोल रहा था।"
    },
    {
      "ucid": "21112178841595981",
      "idx": 14,
      "speaker": "customer",
      "start_s": 26.7,
      "end_s": 30.2,
      "text_en": "Actually, I am in the factory, there is a lot of noise here. You send me the details.",
      "text_native": "Actually मैं factory में हूं यहां sound-vound बहुत ज्यादा है। आप detail भेज दीजिए मुझे।"
    },
    {
      "ucid": "21112178841595981",
      "idx": 15,
      "speaker": "agent",
      "start_s": 30.4,
      "end_s": 31.2,
      "text_en": "Yes, I will do it.",
      "text_native": "हां मैं मैं कर दूंगा।"
    },
    {
      "ucid": "21112178841595981",
      "idx": 16,
      "speaker": "customer",
      "start_s": 31.4,
      "end_s": 33.0,
      "text_en": "Yes, then I will talk later.",
      "text_native": "हां, फिर मैं बात करता हूं बाद में।"
    },
    {
      "ucid": "21112178841595981",
      "idx": 17,
      "speaker": "agent",
      "start_s": 33.1,
      "end_s": 33.8,
      "text_en": "Sure sir, sure.",
      "text_native": "Sure sir, sure."
    },
    {
      "ucid": "21112178841595981",
      "idx": 18,
      "speaker": "customer",
      "start_s": 34.1,
      "end_s": 34.8,
      "text_en": "Okay. Okay.",
      "text_native": "ठीक है। Okay."
    },
    {
      "ucid": "21112178841595981",
      "idx": 19,
      "speaker": "agent",
      "start_s": 35.1,
      "end_s": 35.6,
      "text_en": "Thank you.",
      "text_native": "Thank you."
    }
  ],
  "steps": [
    {
      "ucid": "21112178841595981",
      "step_id": "NR1",
      "step_name": "Warm welcome opener",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "Hello sir, I am Shyam... speaking from Shah Hasin... is this Shah Hasin speaking?",
      "comment": "The agent had a confusing opening, misidentifying both himself and his company before correcting."
    },
    {
      "ucid": "21112178841595981",
      "step_id": "NR2",
      "step_name": "Verify basic profile (4 Qs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "No profile verification questions were asked; the agent went straight to asking for a requirement."
    },
    {
      "ucid": "21112178841595981",
      "step_id": "NR3",
      "step_name": "Full discovery (8 Qs)",
      "weight": 3.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "No discovery questions were asked as the customer cut the call short."
    },
    {
      "ucid": "21112178841595981",
      "step_id": "NR4",
      "step_name": "Platform education",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The call ended before any platform education could be provided."
    },
    {
      "ucid": "21112178841595981",
      "step_id": "NR5",
      "step_name": "First opportunity identified",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "Yes, then I will talk later.",
      "comment": "The agent did not secure a specific callback date, only a vague promise from the customer to talk later."
    },
    {
      "ucid": "21112178841595981",
      "step_id": "NR6",
      "step_name": "Closure - one of three outcomes",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "Sure sir, sure.",
      "comment": "The call ended without a confirmed next step; agreeing to send details is not sufficient without a follow-up time."
    }
  ],
  "objections": [],
  "missed_steps": [
    "NR1 Warm welcome opener",
    "NR2 Verify basic profile (4 Qs)",
    "NR3 Full discovery (8 Qs)",
    "NR4 Platform education",
    "NR5 First opportunity identified",
    "NR6 Closure - one of three outcomes"
  ],
  "objection_phrases_list": []
}