{
  "ucid": "21112178841562451",
  "call_date": "2026-09-03",
  "start_time": "2026-09-03 11:37:04",
  "end_time": "2026-09-03 11:38:58",
  "duration_sec": 114,
  "campaign": "IS_Inte_MFG_M1_3_NoEnq_Sep26",
  "disposition": "Wrap up time exceeded :0",
  "agent": "Anupreeti Mahadik",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIAbbc1d40701731ff2307fb693d39fa5ac.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 1132,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "/data/audio/21112178841562451__DIAbbc1d40701731ff2307fb693d39fa5ac.mp3",
  "audio_bytes": 303912,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-11 12:19:54.357907+00",
  "audio_secs": 101.304,
  "source_file": "Sep1-10>40s.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[0s] AGENT: Hello.   (हॅलो.)\n[1s] CUSTOMER: Hello. Yes?   (हॅलो. हां?)\n[2s] AGENT: Shanbhavi Industries?   (शानभवी इंडस्ट्रीज?)\n[3s] CUSTOMER: Speak.   (बोलिए.)\n[3s] AGENT: Sir, Anukriti is speaking from JSW One.   (सर अनुकृति बात कर रही हूं JSW One से।)\n[5s] CUSTOMER: Yes, speak.   (हां बोलिए।)\n[6s] AGENT: Sir, I wanted to know if you have any requirement for MS steel?   (सर कोई requirement है क्या जानना था आपका MS steel में?)\n[8s] CUSTOMER: Yes, I need a 24 mm rod of 20 MN CR 5.   (हां, 20 MN CR 5 का 24 mm rod चाहिए।)\n[12s] AGENT: 20 mm CR...\n[13s] CUSTOMER: 20 M 20 MN CR 5. 20 Manganese Chromium 5.\n[17s] AGENT: Oh, okay.   (अच्छा, okay.)\n[18s] CUSTOMER: Yes.   (हां।)\n[19s] AGENT: Uh, you need this in a rod. And how much sir, what tonnage?   (अह ये rod में चाहिए। और कितना सर, कितना tonnage?)\n[22s] CUSTOMER: It's 10 tons.   (10 ton है।)\n[23s] AGENT: Okay.\n[24s] CUSTOMER: Yes, if it is ready, or its availability, or what the pricing is, I wanted to know that.   (हां, उस अगर ready में है या availability है या क्या pricing है, वो मुझे जानना था।)\n[27s] AGENT: Okay sir. And sir, if you are in manufacturing, then what is your end application?   (Okay sir. और सर ये मतलब आप manufacturing में हो तो क्या end application है आपका?)\n[31s] CUSTOMER: Sorry?\n[32s] AGENT: What is your end application, sir? I mean...   (End application क्या है सर आपका? मतलब...)\n[34s] CUSTOMER: I am a trader. I have to take from here and...   (मैं तो trader हूं। मुझे यहां से लेके...)\n[36s] AGENT: Oh, okay.   (अच्छा, okay.)\n[36s] CUSTOMER: Okay, okay.\n[38s] AGENT: Do you only trade rods or are there other MS products as well?   (सिर्फ- सिर्फ rod ही trading करते हो या बाकी भी MS में है?)\n[41s] CUSTOMER: There are others too.   (बाकी भी है।)\n[42s] AGENT: What else is there, sir?   (बाकी क्या है सर?)\n[43s] CUSTOMER: I take square bars, uh I take rods, I take plates.   (मैं square bars लेता हूं, uh rod लेता हूं, plates लेता हूं।)\n[47s] AGENT: Okay sir, I will WhatsApp you once. You can send me the inquiry there as well. Then I will prepare a quote and send it to you.   (ठीक है सर, मैं आपको एक बार WhatsApp करती हूं। आप मुझे वहां पे भी एक बार inquiry भेज दो। फिर मैं quote करके आपको भेजती हूं।)\n[52s] CUSTOMER: Alright.\n[52s] AGENT: Material availability I'll check and I'll let you know what all is available.   (Material availability I'll check and I'll let you know कि मतलब क्या-क्या available है।)\n[56s] AGENT: And what is your delivery location sir? Mumbai only, right?\n[58s] CUSTOMER: Mumbai, Mumbai.\n[59s] AGENT: Okay, okay. Thank you. Okay.\n[61s] CUSTOMER: Okay.",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"English\"]",
  "turn_count": 33,
  "connected": 1,
  "audio_notes": "clear: The customer's voice is slightly distant compared to the agent's, but still perfectly understandable.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "33 turns, clean transcript (0% inaudible)",
  "band_language": "Hindi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "new_registration",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 3.5,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"NR2 Verify basic profile (4 Qs)\", \"NR3 Full discovery (8 Qs)\", \"NR4 Platform education\", \"NR6 Closure - one of three outcomes\"]",
  "pitch_coaching_note": "When a customer gives a clear requirement, use it as a starting point for deeper discovery (e.g., total monthly tonnage, other products) to uncover more opportunities before you commit to next steps.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "trader",
  "mfg_flag": 1,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 1,
  "material_detected": "20 MN CR 5 (alloy steel)",
  "catalogue_status": "unknown",
  "quality_flags_total": 2,
  "supply_flag": "spec_not_available",
  "supply_details": "Customer requested '20 MN CR 5', an alloy steel grade, which is outside the standard MS product catalogue. Agent correctly stated she needs to check availability.",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The customer, a trader, stated an immediate requirement for 10 tons of a specific alloy steel rod (20 MN CR 5) for delivery in Mumbai. The agent captured the basic requirement and promised to check material availability and send a quote via WhatsApp. The call ended without deep discovery, platform education, or a firm next step.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"NR1\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Sir, Anukriti is speaking from JSW One.\", \"comment\": \"The agent identified herself and the company professionally, though the opener was very direct.\"}, {\"step_id\": \"NR2\", \"result\": \"partial\", \"questions_hit\": 2, \"evidence\": \"AGENT: Shanbhavi Industries? ... AGENT: And what is your delivery location sir? Mumbai only, right?\", \"comment\": \"Agent verified company name and delivery location, but did not ask about procurement role or verify contact details.\"}, {\"step_id\": \"NR3\", \"result\": \"fail\", \"questions_hit\": 2, \"evidence\": \"AGENT: ...if you are in manufacturing, then what is your end application?\", \"comment\": \"Agent only asked about business type and end application, missing the other 6 discovery questions about volume, brands, and history.\"}, {\"step_id\": \"NR4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The agent did not explain any of the platform's benefits like transparent pricing, test certificates, or stock availability.\"}, {\"step_id\": \"NR5\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"CUSTOMER: Yes, I need a 24 mm rod of 20 MN CR 5. ... AGENT: And how much sir, what tonnage? CUSTOMER: It's 10 tons.\", \"comment\": \"The customer proactively provided a requirement, and the agent successfully captured the tonnage.\"}, {\"step_id\": \"NR6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"AGENT: ...I will prepare a quote and send it to you.\", \"comment\": \"The call ended with a vague promise to send a quote, with no specific follow-up time or confirmed callback scheduled.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"When a customer gives a clear requirement, use it as a starting point for deeper discovery (e.g., total monthly tonnage, other products) to uncover more opportunities before you commit to next steps.\", \"segment_detected\": \"trader\", \"mfg_flag\": true, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": true, \"material_detected\": \"20 MN CR 5 (alloy steel)\", \"catalogue_status\": \"unknown\", \"supply_flag\": \"spec_not_available\", \"supply_details\": \"Customer requested '20 MN CR 5', an alloy steel grade, which is outside the standard MS product catalogue. Agent correctly stated she needs to check availability.\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The customer, a trader, stated an immediate requirement for 10 tons of a specific alloy steel rod (20 MN CR 5) for delivery in Mumbai. The agent captured the basic requirement and promised to check material availability and send a quote via WhatsApp. The call ended without deep discovery, platform education, or a firm next step.\"}",
  "error": null,
  "latency_ms": 43211,
  "input_tokens": 3509,
  "output_tokens": 862,
  "created_at": "2026-09-25 11:43:39",
  "sentiment": "neutral",
  "sentiment_score": 0.0,
  "sentiment_confidence": "high",
  "pos": 2,
  "neg": 2,
  "lex_hits": 8,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.588,
  "agent_talk_sec": 32.9,
  "customer_talk_sec": 23.1,
  "dead_air_sec": 58.0,
  "longest_monologue_sec": 5.7,
  "agent_wpm": 255.3,
  "interruptions": 0,
  "agent_turns": 17,
  "customer_turns": 16,
  "discovery_qs": 9,
  "words_agent": 140,
  "words_customer": 82,
  "monologue_heavy": 0,
  "turns": [
    {
      "ucid": "21112178841562451",
      "idx": 0,
      "speaker": "agent",
      "start_s": 0.38,
      "end_s": 0.9,
      "text_en": "Hello.",
      "text_native": "हॅलो."
    },
    {
      "ucid": "21112178841562451",
      "idx": 1,
      "speaker": "customer",
      "start_s": 1.06,
      "end_s": 1.78,
      "text_en": "Hello. Yes?",
      "text_native": "हॅलो. हां?"
    },
    {
      "ucid": "21112178841562451",
      "idx": 2,
      "speaker": "agent",
      "start_s": 1.96,
      "end_s": 2.8,
      "text_en": "Shanbhavi Industries?",
      "text_native": "शानभवी इंडस्ट्रीज?"
    },
    {
      "ucid": "21112178841562451",
      "idx": 3,
      "speaker": "customer",
      "start_s": 2.9,
      "end_s": 3.28,
      "text_en": "Speak.",
      "text_native": "बोलिए."
    },
    {
      "ucid": "21112178841562451",
      "idx": 4,
      "speaker": "agent",
      "start_s": 3.36,
      "end_s": 5.0,
      "text_en": "Sir, Anukriti is speaking from JSW One.",
      "text_native": "सर अनुकृति बात कर रही हूं JSW One से।"
    },
    {
      "ucid": "21112178841562451",
      "idx": 5,
      "speaker": "customer",
      "start_s": 5.26,
      "end_s": 5.7,
      "text_en": "Yes, speak.",
      "text_native": "हां बोलिए।"
    },
    {
      "ucid": "21112178841562451",
      "idx": 6,
      "speaker": "agent",
      "start_s": 6.0,
      "end_s": 8.04,
      "text_en": "Sir, I wanted to know if you have any requirement for MS steel?",
      "text_native": "सर कोई requirement है क्या जानना था आपका MS steel में?"
    },
    {
      "ucid": "21112178841562451",
      "idx": 7,
      "speaker": "customer",
      "start_s": 8.3,
      "end_s": 11.98,
      "text_en": "Yes, I need a 24 mm rod of 20 MN CR 5.",
      "text_native": "हां, 20 MN CR 5 का 24 mm rod चाहिए।"
    },
    {
      "ucid": "21112178841562451",
      "idx": 8,
      "speaker": "agent",
      "start_s": 12.2,
      "end_s": 13.0,
      "text_en": "20 mm CR...",
      "text_native": "20 mm CR..."
    },
    {
      "ucid": "21112178841562451",
      "idx": 9,
      "speaker": "customer",
      "start_s": 13.2,
      "end_s": 16.98,
      "text_en": "20 M 20 MN CR 5. 20 Manganese Chromium 5.",
      "text_native": "20 M 20 MN CR 5. 20 Manganese Chromium 5."
    },
    {
      "ucid": "21112178841562451",
      "idx": 10,
      "speaker": "agent",
      "start_s": 17.06,
      "end_s": 17.8,
      "text_en": "Oh, okay.",
      "text_native": "अच्छा, okay."
    },
    {
      "ucid": "21112178841562451",
      "idx": 11,
      "speaker": "customer",
      "start_s": 17.9,
      "end_s": 18.2,
      "text_en": "Yes.",
      "text_native": "हां।"
    },
    {
      "ucid": "21112178841562451",
      "idx": 12,
      "speaker": "agent",
      "start_s": 18.8,
      "end_s": 21.8,
      "text_en": "Uh, you need this in a rod. And how much sir, what tonnage?",
      "text_native": "अह ये rod में चाहिए। और कितना सर, कितना tonnage?"
    },
    {
      "ucid": "21112178841562451",
      "idx": 13,
      "speaker": "customer",
      "start_s": 21.9,
      "end_s": 22.8,
      "text_en": "It's 10 tons.",
      "text_native": "10 ton है।"
    },
    {
      "ucid": "21112178841562451",
      "idx": 14,
      "speaker": "agent",
      "start_s": 22.9,
      "end_s": 23.2,
      "text_en": "Okay.",
      "text_native": "Okay."
    },
    {
      "ucid": "21112178841562451",
      "idx": 15,
      "speaker": "customer",
      "start_s": 23.6,
      "end_s": 27.0,
      "text_en": "Yes, if it is ready, or its availability, or what the pricing is, I wanted to know that.",
      "text_native": "हां, उस अगर ready में है या availability है या क्या pricing है, वो मुझे जानना था।"
    },
    {
      "ucid": "21112178841562451",
      "idx": 16,
      "speaker": "agent",
      "start_s": 27.2,
      "end_s": 31.0,
      "text_en": "Okay sir. And sir, if you are in manufacturing, then what is your end application?",
      "text_native": "Okay sir. और सर ये मतलब आप manufacturing में हो तो क्या end application है आपका?"
    },
    {
      "ucid": "21112178841562451",
      "idx": 17,
      "speaker": "customer",
      "start_s": 31.1,
      "end_s": 31.5,
      "text_en": "Sorry?",
      "text_native": "Sorry?"
    },
    {
      "ucid": "21112178841562451",
      "idx": 18,
      "speaker": "agent",
      "start_s": 31.6,
      "end_s": 33.8,
      "text_en": "What is your end application, sir? I mean...",
      "text_native": "End application क्या है सर आपका? मतलब..."
    },
    {
      "ucid": "21112178841562451",
      "idx": 19,
      "speaker": "customer",
      "start_s": 33.8,
      "end_s": 35.8,
      "text_en": "I am a trader. I have to take from here and...",
      "text_native": "मैं तो trader हूं। मुझे यहां से लेके..."
    },
    {
      "ucid": "21112178841562451",
      "idx": 20,
      "speaker": "agent",
      "start_s": 35.8,
      "end_s": 36.5,
      "text_en": "Oh, okay.",
      "text_native": "अच्छा, okay."
    },
    {
      "ucid": "21112178841562451",
      "idx": 21,
      "speaker": "customer",
      "start_s": 36.5,
      "end_s": 37.2,
      "text_en": "Okay, okay.",
      "text_native": "Okay, okay."
    },
    {
      "ucid": "21112178841562451",
      "idx": 22,
      "speaker": "agent",
      "start_s": 37.5,
      "end_s": 40.5,
      "text_en": "Do you only trade rods or are there other MS products as well?",
      "text_native": "सिर्फ- सिर्फ rod ही trading करते हो या बाकी भी MS में है?"
    },
    {
      "ucid": "21112178841562451",
      "idx": 23,
      "speaker": "customer",
      "start_s": 40.6,
      "end_s": 41.8,
      "text_en": "There are others too.",
      "text_native": "बाकी भी है।"
    },
    {
      "ucid": "21112178841562451",
      "idx": 24,
      "speaker": "agent",
      "start_s": 41.9,
      "end_s": 42.8,
      "text_en": "What else is there, sir?",
      "text_native": "बाकी क्या है सर?"
    },
    {
      "ucid": "21112178841562451",
      "idx": 25,
      "speaker": "customer",
      "start_s": 42.9,
      "end_s": 46.5,
      "text_en": "I take square bars, uh I take rods, I take plates.",
      "text_native": "मैं square bars लेता हूं, uh rod लेता हूं, plates लेता हूं।"
    },
    {
      "ucid": "21112178841562451",
      "idx": 26,
      "speaker": "agent",
      "start_s": 46.6,
      "end_s": 51.5,
      "text_en": "Okay sir, I will WhatsApp you once. You can send me the inquiry there as well. Then I will prepare a quote and send it to you.",
      "text_native": "ठीक है सर, मैं आपको एक बार WhatsApp करती हूं। आप मुझे वहां पे भी एक बार inquiry भेज दो। फिर मैं quote करके आपको भेजती हूं।"
    },
    {
      "ucid": "21112178841562451",
      "idx": 27,
      "speaker": "customer",
      "start_s": 51.6,
      "end_s": 52.0,
      "text_en": "Alright.",
      "text_native": "Alright."
    },
    {
      "ucid": "21112178841562451",
      "idx": 28,
      "speaker": "agent",
      "start_s": 52.1,
      "end_s": 55.8,
      "text_en": "Material availability I'll check and I'll let you know what all is available.",
      "text_native": "Material availability I'll check and I'll let you know कि मतलब क्या-क्या available है।"
    },
    {
      "ucid": "21112178841562451",
      "idx": 29,
      "speaker": "agent",
      "start_s": 56.0,
      "end_s": 58.0,
      "text_en": "And what is your delivery location sir? Mumbai only, right?",
      "text_native": "And what is your delivery location sir? Mumbai only, right?"
    },
    {
      "ucid": "21112178841562451",
      "idx": 30,
      "speaker": "customer",
      "start_s": 58.1,
      "end_s": 59.0,
      "text_en": "Mumbai, Mumbai.",
      "text_native": "Mumbai, Mumbai."
    },
    {
      "ucid": "21112178841562451",
      "idx": 31,
      "speaker": "agent",
      "start_s": 59.1,
      "end_s": 60.9,
      "text_en": "Okay, okay. Thank you. Okay.",
      "text_native": "Okay, okay. Thank you. Okay."
    },
    {
      "ucid": "21112178841562451",
      "idx": 32,
      "speaker": "customer",
      "start_s": 61.0,
      "end_s": 61.3,
      "text_en": "Okay.",
      "text_native": "Okay."
    }
  ],
  "steps": [
    {
      "ucid": "21112178841562451",
      "step_id": "NR1",
      "step_name": "Warm welcome opener",
      "weight": 1.0,
      "result": "pass",
      "earned": 1.0,
      "questions_hit": null,
      "evidence": "Sir, Anukriti is speaking from JSW One.",
      "comment": "The agent identified herself and the company professionally, though the opener was very direct."
    },
    {
      "ucid": "21112178841562451",
      "step_id": "NR2",
      "step_name": "Verify basic profile (4 Qs)",
      "weight": 1.0,
      "result": "partial",
      "earned": 0.5,
      "questions_hit": 2,
      "evidence": "AGENT: Shanbhavi Industries? ... AGENT: And what is your delivery location sir? Mumbai only, right?",
      "comment": "Agent verified company name and delivery location, but did not ask about procurement role or verify contact details."
    },
    {
      "ucid": "21112178841562451",
      "step_id": "NR3",
      "step_name": "Full discovery (8 Qs)",
      "weight": 3.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 2,
      "evidence": "AGENT: ...if you are in manufacturing, then what is your end application?",
      "comment": "Agent only asked about business type and end application, missing the other 6 discovery questions about volume, brands, and history."
    },
    {
      "ucid": "21112178841562451",
      "step_id": "NR4",
      "step_name": "Platform education",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The agent did not explain any of the platform's benefits like transparent pricing, test certificates, or stock availability."
    },
    {
      "ucid": "21112178841562451",
      "step_id": "NR5",
      "step_name": "First opportunity identified",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "CUSTOMER: Yes, I need a 24 mm rod of 20 MN CR 5. ... AGENT: And how much sir, what tonnage? CUSTOMER: It's 10 tons.",
      "comment": "The customer proactively provided a requirement, and the agent successfully captured the tonnage."
    },
    {
      "ucid": "21112178841562451",
      "step_id": "NR6",
      "step_name": "Closure - one of three outcomes",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "AGENT: ...I will prepare a quote and send it to you.",
      "comment": "The call ended with a vague promise to send a quote, with no specific follow-up time or confirmed callback scheduled."
    }
  ],
  "objections": [],
  "missed_steps": [
    "NR2 Verify basic profile (4 Qs)",
    "NR3 Full discovery (8 Qs)",
    "NR4 Platform education",
    "NR6 Closure - one of three outcomes"
  ],
  "objection_phrases_list": []
}