{
  "ucid": "21112178841537451",
  "call_date": "2026-09-03",
  "start_time": "2026-09-03 11:32:54",
  "end_time": "2026-09-03 11:33:34",
  "duration_sec": 40,
  "campaign": "IS_Inte_MFG_M1_3_NoEnq_Sep26",
  "disposition": "General Enquiry",
  "agent": "Anupreeti Mahadik",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA44c95de6e90f29acd2c9064256a2708c.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 1136,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "gs://ozontel_transcript_analyser/data/audio/21112178841537451__DIA44c95de6e90f29acd2c9064256a2708c.mp3",
  "audio_bytes": 55080,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-24 11:52:36.999815+00",
  "audio_secs": 18.36,
  "source_file": "Monthly_Calls_Transcript.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[1s] CUSTOMER: Hello   (हॅलो)\n[1s] AGENT: Yes   (हा)\n[2s] AGENT: Saikrupa Enterprises?   (साईकृपा एंटरप्राइजेस?)\n[3s] CUSTOMER: Speak   (बोला)\n[3s] AGENT: Sir, Anushruti speaking from JSW One.   (सर, अनुश्रुती बोलती है JSW One मधून.)\n[6s] CUSTOMER: Madam, our material is being unloaded. Should I call in five minutes?   (मॅडम, आमचं थोडं material खाली होतंय. पाच मिनिटात फोन करू का?)\n[9s] AGENT: That's fine. Shall I WhatsApp you on that number?   (चालेल. तुम्हाला मी WhatsApp करते त्या नंबरवर का?)\n[12s] CUSTOMER: Hey Vijay   (अरे विजय)",
  "language": "Marathi",
  "languages": "[\"Marathi\", \"English\", \"Hindi\"]",
  "turn_count": 8,
  "connected": 1,
  "audio_notes": "noisy: There is some background noise throughout the call, but the main speakers are clear.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "8 turns, clean transcript (0% inaudible)",
  "band_language": "Marathi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "new_registration",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 1.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"NR2 Verify basic profile (4 Qs)\", \"NR3 Full discovery (8 Qs)\", \"NR4 Platform education\", \"NR5 First opportunity identified\", \"NR6 Closure - one of three outcomes\"]",
  "pitch_coaching_note": "When the customer offers a callback time like \"in five minutes,\" your first priority is to confirm it, e.g., \"Okay sir, I will call you back in 10 minutes,\" before suggesting other options.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "unknown",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "unknown",
  "quality_flags_total": 0,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent initiated a call to a new registration. The customer immediately stated they were busy unloading material and asked to be called back in five minutes. The agent agreed and offered to send a WhatsApp message, but the call ended abruptly before a firm next step was confirmed.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"NR1\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Sir, Anushruti speaking from JSW One.\", \"comment\": \"The agent provided a standard, non-pushy opening identifying herself and the company.\"}, {\"step_id\": \"NR2\", \"result\": \"fail\", \"questions_hit\": 1, \"evidence\": \"Saikrupa Enterprises?\", \"comment\": \"The agent only confirmed the company name before the customer interrupted the call; this is below the threshold for a partial pass.\"}, {\"step_id\": \"NR3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"The call was terminated by the customer before any discovery questions could be asked.\"}, {\"step_id\": \"NR4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The call ended before the agent had an opportunity to explain the platform.\"}, {\"step_id\": \"NR5\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"Shall I WhatsApp you on that number?\", \"comment\": \"The agent did not schedule a specific callback time, instead suggesting a vague WhatsApp message.\"}, {\"step_id\": \"NR6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The call ended without achieving any of the required closure outcomes.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"When the customer offers a callback time like \\\"in five minutes,\\\" your first priority is to confirm it, e.g., \\\"Okay sir, I will call you back in 10 minutes,\\\" before suggesting other options.\", \"segment_detected\": \"unknown\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"unknown\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent initiated a call to a new registration. The customer immediately stated they were busy unloading material and asked to be called back in five minutes. The agent agreed and offered to send a WhatsApp message, but the call ended abruptly before a firm next step was confirmed.\"}",
  "error": null,
  "latency_ms": 28818,
  "input_tokens": 2804,
  "output_tokens": 695,
  "created_at": "2026-09-25 23:02:45",
  "sentiment": "neutral",
  "sentiment_score": 0.0,
  "sentiment_confidence": "high",
  "pos": 0,
  "neg": 0,
  "lex_hits": 0,
  "objection_phrases": "[]",
  "sentiment_method": "0.7*prior (damped - label alone is weak)",
  "talk_ratio": 0.561,
  "agent_talk_sec": 5.5,
  "customer_talk_sec": 4.3,
  "dead_air_sec": 30.2,
  "longest_monologue_sec": 2.3,
  "agent_wpm": 196.4,
  "interruptions": 0,
  "agent_turns": 4,
  "customer_turns": 4,
  "discovery_qs": 2,
  "words_agent": 18,
  "words_customer": 16,
  "monologue_heavy": 0,
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    {
      "ucid": "21112178841537451",
      "idx": 0,
      "speaker": "customer",
      "start_s": 0.67,
      "end_s": 0.97,
      "text_en": "Hello",
      "text_native": "हॅलो"
    },
    {
      "ucid": "21112178841537451",
      "idx": 1,
      "speaker": "agent",
      "start_s": 1.19,
      "end_s": 1.36,
      "text_en": "Yes",
      "text_native": "हा"
    },
    {
      "ucid": "21112178841537451",
      "idx": 2,
      "speaker": "agent",
      "start_s": 1.58,
      "end_s": 2.48,
      "text_en": "Saikrupa Enterprises?",
      "text_native": "साईकृपा एंटरप्राइजेस?"
    },
    {
      "ucid": "21112178841537451",
      "idx": 3,
      "speaker": "customer",
      "start_s": 2.67,
      "end_s": 2.97,
      "text_en": "Speak",
      "text_native": "बोला"
    },
    {
      "ucid": "21112178841537451",
      "idx": 4,
      "speaker": "agent",
      "start_s": 3.19,
      "end_s": 5.23,
      "text_en": "Sir, Anushruti speaking from JSW One.",
      "text_native": "सर, अनुश्रुती बोलती है JSW One मधून."
    },
    {
      "ucid": "21112178841537451",
      "idx": 5,
      "speaker": "customer",
      "start_s": 5.58,
      "end_s": 8.83,
      "text_en": "Madam, our material is being unloaded. Should I call in five minutes?",
      "text_native": "मॅडम, आमचं थोडं material खाली होतंय. पाच मिनिटात फोन करू का?"
    },
    {
      "ucid": "21112178841537451",
      "idx": 6,
      "speaker": "agent",
      "start_s": 9.0,
      "end_s": 11.34,
      "text_en": "That's fine. Shall I WhatsApp you on that number?",
      "text_native": "चालेल. तुम्हाला मी WhatsApp करते त्या नंबरवर का?"
    },
    {
      "ucid": "21112178841537451",
      "idx": 7,
      "speaker": "customer",
      "start_s": 11.56,
      "end_s": 12.06,
      "text_en": "Hey Vijay",
      "text_native": "अरे विजय"
    }
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    {
      "ucid": "21112178841537451",
      "step_id": "NR1",
      "step_name": "Warm welcome opener",
      "weight": 1.0,
      "result": "pass",
      "earned": 1.0,
      "questions_hit": null,
      "evidence": "Sir, Anushruti speaking from JSW One.",
      "comment": "The agent provided a standard, non-pushy opening identifying herself and the company."
    },
    {
      "ucid": "21112178841537451",
      "step_id": "NR2",
      "step_name": "Verify basic profile (4 Qs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 1,
      "evidence": "Saikrupa Enterprises?",
      "comment": "The agent only confirmed the company name before the customer interrupted the call; this is below the threshold for a partial pass."
    },
    {
      "ucid": "21112178841537451",
      "step_id": "NR3",
      "step_name": "Full discovery (8 Qs)",
      "weight": 3.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "The call was terminated by the customer before any discovery questions could be asked."
    },
    {
      "ucid": "21112178841537451",
      "step_id": "NR4",
      "step_name": "Platform education",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The call ended before the agent had an opportunity to explain the platform."
    },
    {
      "ucid": "21112178841537451",
      "step_id": "NR5",
      "step_name": "First opportunity identified",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "Shall I WhatsApp you on that number?",
      "comment": "The agent did not schedule a specific callback time, instead suggesting a vague WhatsApp message."
    },
    {
      "ucid": "21112178841537451",
      "step_id": "NR6",
      "step_name": "Closure - one of three outcomes",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The call ended without achieving any of the required closure outcomes."
    }
  ],
  "objections": [],
  "missed_steps": [
    "NR2 Verify basic profile (4 Qs)",
    "NR3 Full discovery (8 Qs)",
    "NR4 Platform education",
    "NR5 First opportunity identified",
    "NR6 Closure - one of three outcomes"
  ],
  "objection_phrases_list": []
}