Call 21112178841536492 2026-09-03 · Aditya Pandey · 2:01
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_Inte_MFG_M1_3_NoEnq_Sep26 | Interested | full conversation 30 turns, clean transcript (0% inaudible) | Hindi | 30 | new_registration (campaign_name:medium) |
Audio: clear: Some background office noise is present but does not hinder transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
2.0/10
no conversation
USP relevance:
matched
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
+0.35
confidence high · +1/−0
from 4 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Full discovery (8 Qs)
The agent only asked about business type and brands, failing to meet the minimum threshold of 4 questions for a partial pass.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] ESP सर्विसेस... [Rep:] आप कौन सा ब्रांड में लेते हो शीट्स जनरली?... [Customer:] चार से पांच टन चाहिए मुझे मिनिमम... [Rep:] Payment sir, 100% advance.
−2.0 pts
First opportunity identified
The agent asked about a current requirement but, upon hearing none, failed to schedule a specific callback date, accepting a vague promise from the customer.
How Sajal Bhaskar did it on a
10.0/10 call —
I will call you tomorrow afternoon after 12 or 1 o'clock.
−2.0 pts
Closure - one of three outcomes
The call ended with the agent sending his contact info, which is not one of the three required closure outcomes (quote, specific callback, walkthrough).
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] मैं आपको कल दोपहर बारह एक बजे के बाद फोन करता हूं। चलेगा? [Agent:] हां चलेगा, चलेगा।
habit You did 73% of the talking. Ask a question and let them fill the silence - the requirement comes from them, not from you.
did well
Warm welcome opener
Sir, hello, this is Aditya Pandey speaking from JSW One. Sir, actually you had registered on our platform last to last month, so I called regarding th
Platform education
We are speaking from JSW itself, so we can give you the material directly from JSW. You will get prime material with TC.
Summary
The agent contacted a fabricator who had previously registered. The customer confirmed they use structural steel (ISMB, channel, angle) and currently source from local vendors. The customer stated they had no immediate requirement. The agent pitched the benefit of direct sourcing for prime material with a Test Certificate and shared his contact details, but did not secure a specific follow-up date.
Coaching
Your discovery was too brief; you must ask about the customer's monthly tonnage and current supplier challenges to build a stronger case for a trial order.
Missed:
NR2 Verify basic profile (4 Qs) NR3 Full discovery (8 Qs) NR5 First opportunity identified NR6 Closure - one of three outcomes
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| NR1 Warm welcome opener | 1 | pass | – | 1.0 | Sir, hello, this is Aditya Pandey speaking from JSW One. Sir, actually you had registered on our platform last to last month, so I called regarding that. The agent provided good context for the call by referencing the prior registration, making it a warm opener. |
| NR2 Verify basic profile (4 Qs) | 1 | fail | 1 | 0.0 | am I speaking with Durgeshwari Fabricator? The agent only verified the company name, missing questions on procurement city, decision-making role, and contact details. |
| NR3 Full discovery (8 Qs) | 3 | fail | 2 | 0.0 | Can you tell me a little about your business, what you do in fabrication? ... Are you currently buying any specific brand? The agent only asked about business type and brands, failing to meet the minimum threshold of 4 questions for a partial pass. |
| NR4 Platform education | 1 | pass | – | 1.0 | We are speaking from JSW itself, so we can give you the material directly from JSW. You will get prime material with TC. The agent simply and clearly explained the benefit of direct sourcing and receiving prime material with a Test Certificate. |
| NR5 First opportunity identified | 2 | fail | – | 0.0 | If there is, I will tell you. The agent asked about a current requirement but, upon hearing none, failed to schedule a specific callback date, accepting a vague promise from the customer. |
| NR6 Closure - one of three outcomes | 2 | fail | – | 0.0 | I will WhatsApp you my number. The call ended with the agent sending his contact info, which is not one of the three required closure outcomes (quote, specific callback, walkthrough). |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.732 heavy | 38.0s | 13.9s | 69.1s | 6.1s | 358.4 | 0 | 16 | 14 | 12 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.0s
Hello.
agent
0.9s
Hello sir, am I speaking with Durgeshwari Fabricator?
हेलो सर, दुर्गेश्वरी फैब्रिकेटर से बात कर रहे हैं?
customer
3.2s
Yes, speak.
हां बोलिए।
agent
3.9s
Sir, hello, this is Aditya Pandey speaking from JSW One.
सर नमस्ते, मैं आदित्य पांडे बात कर रहा था JSW One से।
customer
6.6s
Yes, go on.
हां बोलिए ना।
agent
7.3s
Sir, actually you had registered on our platform last to last month, so I called regarding that. I wanted to know a little, do you have any requirement, sir? Do you have any requirement for steel?
सर एक्चुअली मैं आप हमारे प्लेटफार्म पर रजिस्टर किए थे लास्ट लास्ट मंथ, तो उसी के रिगार्डिंग कॉल किया था। उसका जानना था थोड़ा कुछ रिक्वायरमेंट है सर आपका स्टील में रहता है कुछ रिक्वायरमेंट?
customer
13.2s
No, not right now. If there is, I will confirm with you.
नहीं अभी तो नहीं है, रहेगा तो मैं आपको कंफर्म करूंगा।
agent
15.4s
No, no issue, sir. I mean, can you brief me a little about your business, what you do?
नहीं कोई इशू नहीं है सर, मतलब आप थोड़ा बिजनेस ब्रीफ कर सकते हैं आप क्या करते हैं?
customer
18.3s
Yes?
हां?
agent
18.7s
Can you tell me a little about your business, what you do in fabrication?
आपको बिजनेस के बारे में थोड़ा बता सकते हैं आप क्या फैब्रिकेशन में करते हैं?
customer
20.9s
In fabrication, we fabricate structures and all.
फैब्रिकेशन में स्ट्रक्चर वगेरा उसका फैब्रिकेट करते हैं।
agent
23.3s
Okay, okay. So what material do you generally need for that, sir?
ओके, ओके। तो आपको जनरली कौनसा मटेरियल लगता है सर उसके लिए?
customer
25.7s
ISMB.
agent
26.4s
ISMB. Okay sir, alright, I understand.
ISMB. ओके सर, ठीक है, समझ गया।
customer
27.7s
ISMB, channel, angle.
ISMB, चैनल, एंगल।
agent
29.0s
Yes, yes. Alright sir, no issue. Are you currently buying any specific brand? Or is any brand okay for you?
हां हां। ठीक है सर, अगर कोई इशू नहीं है। अभी आप मतलब कोई स्पेसिफिक ब्रांड का बाय कर रहे हैं क्या? या कोई भी ब्रांड आपको ओके है?
customer
32.6s
Right now we buy from Apollo and others, from Jindal. If it's pipes and all.
अभी तो हम लोग Apollo वगेरा का, Jindal का बाय करते हैं। पाइप वगेरा रहता तो।
agent
35.6s
Apollo, Jindal, Steel.
agent
36.5s
Are you doing it from a local vendor?
लोकल वेंडर से ही कर रहे हैं क्या?
customer
37.8s
Yes?
हां?
agent
38.2s
Are you doing it from some local vendor right now?
लोकल कोई वेंडर से कर रहे हैं क्या अभी?
customer
39.7s
Yes, we do it from a local vendor.
हां, लोकल वेंडर से करते हैं।
agent
41.1s
Alright sir, no issue. If you have any requirement, please let me know, sir. We are speaking from JSW itself, so we can give you the material directly from JSW. You will get prime material with TC.
ठीक है सर, कोई इशू नहीं है। अगर आपको कोई रिक्वायरमेंट रहा तो बता दीजिएगा सर। हम क्या है JSW से ही बात कर रहे हैं तो हम सीधा माल आपको दे सकते हैं JSW का ही। प्राइम माल मिलेगा TC के साथ।
customer
47.5s
Okay, that will work.
ओके, चलेगा।
agent
48.4s
If there's any requirement in the future, please let me know. I will WhatsApp you my number.
फ्यूचर में कुछ रिक्वायरमेंट रहा तो मुझे बता दीजिएगा। मैं आपको अपना WhatsApp कर देता हूं नंबर।
customer
51.1s
Okay.
ओके।
agent
51.6s
Any requirement, is it fulfilled for this month? Or can something still come up in the future?
कोई रिक्वायरमेंट रहेगी, ये मंथ के लिए तो फुलफिल हो चुका है क्या आपका? या अभी भी कुछ आ सकता है फ्यूचर में?
customer
55.2s
If there is, I will tell you.
रहेगा तो मैं बोलता हूं आपको।
agent
56.7s
Absolutely sir, alright. I have WhatsApped you my number.
बिलकुल सर, ठीक है। मैं आपको WhatsApp कर दिया अपना नंबर।
agent
59.6s
Thank you.