{ "ucid": "21112178841522451", "call_date": "2026-09-03", "start_time": "2026-09-03 11:30:24", "end_time": "2026-09-03 11:32:46", "duration_sec": 142, "campaign": "IS_Inte_MFG_M1_3_NoEnq_Sep26", "disposition": "General Enquiry", "agent": "Varun Siddhardha jillapalli", "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA9173eb87e4803b5081476cc4f8ff33d3.mp3", "dial_status": null, "customer_status": null, "agent_status": null, "hangup_by": null, "excel_row": 1138, "is_test": 0, "raw_payload": null, "audio_path": "/data/audio/21112178841522451__DIA9173eb87e4803b5081476cc4f8ff33d3.mp3", "audio_bytes": 381456, "audio_status": "ok", "audio_error": null, "excel_turn_count": 0, "ingested_at": "2026-09-11 12:19:54.357907+00", "audio_secs": 127.152, "source_file": "Sep1-10>40s.xlsx", "upload_id": null, "audio_permanent": 0, "english_text": "[2s] CUSTOMER: Hello. (హలో.)\n[3s] AGENT: Hello. (హలో.)\n[4s] AGENT: Hello, hello. Hello, good morning, sir. (హలో, హలో. హలో, గుడ్ మార్నింగ్, సార్.)\n[6s] CUSTOMER: Hello? (హలో?)\n[6s] AGENT: Hello, good morning, sir. (హలో, గుడ్ మార్నింగ్, సార్.)\n[8s] CUSTOMER: Good morning, who is this? (గుడ్ మార్నింగ్, ఎవరు?)\n[9s] AGENT: Sir, from JSW (సార్, JSW నుంచి)\n[10s] CUSTOMER: Hello? (హలో?)\n[11s] AGENT: Hello sir, my name is Varun, I'm speaking from JSW. (హలో సార్, నా పేరు వరుణ్, JSW నుంచి మాట్లాడుతున్నాను.)\n[13s] CUSTOMER: JSW. Oh yes sir, tell me sir. (JSW. ఓ హా సార్, చెప్పండి సార్.)\n[15s] AGENT: Sir, you registered on JSW under the name Dynamic Tools Private Limited, right? So we are calling for just a follow-up, sir. I mean, are you into tool manufacturing or something else, what, I mean, what do you manufacture, sir? (సార్, మీరు డైనమిక్ టూల్స్ ప్రైవేట్ లిమిటెడ్ అన్న పేరు మీద JSW లో రిజిస్టర్ అయ్యారు కదా, సో ఒక జస్ట్ ఒక ఫాలో అప్ అని కాల్ చేస్తున్నాం సార్. అంటే మీరు ఆ టూల్ మానుఫ్యాక్చరింగా లేకపోతే ఏమన్నా, ఏం, అంటే ఏం మానుఫ్యాక్చరింగ్ చేస్తుంటారు సార్?)\n[23s] CUSTOMER: Tools manufacturing. (టూల్స్ మానుఫ్యాక్చరింగ్.)\n[24s] AGENT: Okay, so what type of tools are these, sir? And for this, what type of raw material requirement do you have generally, since you registered? (ఓకే, అంటే ఏ టైప్ ఆఫ్ టూల్స్ సార్ ఇవి? అండ్ దీనికి ఏ టైప్ ఆఫ్ రా మెటీరియల్ రిక్వైర్మెంట్ ఉంటుంది మీకు జనరల్ గా రిజిస్టర్ అయ్యారు కదా?)\n[28s] CUSTOMER: CR steels, HR steels requirements are there. (CR steels, HR steels రిక్వైర్మెంట్ ఉంటాయి.)\n[30s] AGENT: Okay. Is there more procurement in coil form, or is the procurement more in sheet form for you, sir? (ఓకే. కాయిల్ ఫామ్ లో ఎక్కువ ప్రొక్యూర్ ఉంటదా, ప్రొక్యూర్మెంట్ ఉంటదా, షీట్ ఫామ్ లో ఎక్కువ ఉంటదా సార్ మీకు?)\n[34s] CUSTOMER: In sheets, in sheets. (షీట్ ల, షీట్ ల.)\n[35s] AGENT: You take it in sheets base only. Okay. (షీట్స్ బేస్ లోనే తీసుకుంటారు. ఓకే.)\n[37s] AGENT: Okay. Uh, I just called for a follow-up, I mean, this month has started, right? Have you started any inquiries or any procurement? (ఓకే. ఆ, జస్ట్ ఒక ఫాలో అప్ అని కాల్ చేశాను, అంటే ఈ మంత్ స్టార్ట్ అయింది కదా, ఏమన్నా ఎంక్వయిరీస్ కానీ, ప్రొక్యూర్మెంట్ ఏమన్నా స్టార్ట్ చేశారా అని?)\n[42s] CUSTOMER: Uhm, haven't started yet. It will take some time. (ఉమ్, ఇంకా స్టార్ట్ చేయలేదండి. కొంచెం టైం పడుతుంది.)\n[44s] AGENT: It will take time? I mean, can you tell a time period, sir? Like middle of the month or end of the month? (టైం పడుతదా? అంటే ఒక టైం పీరియడ్ చెప్పగలుగుతారా సార్? అంటే మిడిల్ ఆఫ్ ది మంత్ గానీ, ఎండ్ ఆఫ్ ది మంత్ గానీ?)\n[47s] CUSTOMER: Ah, end of the month. Towards the end of the month. (ఆ, ఎండ్ ఆఫ్ ది మంత్. ఎండ్ ఆఫ్ ది మంత్ కి అట్టా.)\n[49s] AGENT: You are planning procurement for the end of the month. But my suggestion is that, sir, your currency prices are rising. So either from JSW or from your, uh, regular vendors, so procure at the earliest. (ఎండ్ ఆఫ్ ది మంత్ ప్రొక్యూర్మెంట్ ప్లాన్ చేస్తున్నారు. బట్ నా సజెషన్ వచ్చేసి ఏంటంటే సార్, మీ కరెన్సీ ప్రైసెస్ అన్నవి రైస్ అవుతున్నాయి. సో ఐదర్ ఫ్రమ్ JSW ఆర్ ఫ్రమ్ యువర్, ఆ, రెగ్యులర్ వెండర్స్, సో ప్రొక్యూర్ ఎట్ ది ఎర్లియెస్ట్.)\n[56s] CUSTOMER: Uhm uhm. (ఉమ్ ఉమ్.)\n[56s] AGENT: Or else, uh, you'll lose the prices that which you get better than the market.\n[100s] AGENT: So try to procure the material at the earliest. So then only you can get the better price.\n[104s] AGENT: That's my suggestion.\n[105s] CUSTOMER: Uhm. (ఉమ్.)\n[106s] AGENT: If anything, please let me know.\n[108s] CUSTOMER: I'm sending this month end any requirement is there of JSW portal.\n[111s] AGENT: Okay, sir. No issues.\n[114s] AGENT: Thank you, sir.", "language": "Telugu", "languages": "[\"Telugu\", \"English\"]", "turn_count": 31, "connected": 1, "audio_notes": "clear: Some call center background noise is present but doesn't affect transcription.", "transcript_status": "ok", "transcript_error": null, "band": "green", "band_reason": "31 turns, clean transcript (0% inaudible)", "band_language": "Telugu", "label_contradiction": 0, "status": "ok", "model": "gemini-2.5-pro", "rubric_version": "1.0.0", "exclusion_reason": null, "pitch_type_detected": "new_registration", "pitch_type_source": "campaign_name:medium", "pitch_type_conflict": 0, "pitch_adherence_score": 3.0, "pitch_score_band": "red", "pitch_missed_steps": "[\"NR2 Verify basic profile (4 Qs)\", \"NR3 Full discovery (8 Qs)\", \"NR4 Platform education\", \"NR6 Closure - one of three outcomes\"]", "pitch_coaching_note": "You must ask the full set of discovery questions about volume, current suppliers, and pain points, as this is the only way to understand the customer's needs and pitch the relevant JSW One benefits.", "usp_relevance": "none", "rubric_inferred": 0, "segment_detected": "manufacturing", "mfg_flag": 0, "geo_flag": 0, "geo_reason": null, "moq_flag": 0, "moq_qty_detected": null, "moq_severity": null, "material_flag": 0, "material_detected": null, "catalogue_status": "available", "quality_flags_total": 0, "supply_flag": "none", "supply_details": "", "customer_req_date": null, "agent_committed_date": null, "call_summary": "The agent contacted a new registrant, a tool manufacturer requiring CR/HR steel sheets. The customer stated they have no immediate requirement but will look to procure towards the end of the month. The agent performed minimal discovery and did not educate the customer on the platform's value, instead giving general market advice about rising prices before ending the call without a firm next step.", "raw_json": "{\"pitch_steps\": [{\"step_id\": \"NR1\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Hello sir, my name is Varun, I'm speaking from JSW. ... Sir, you registered on JSW under the name Dynamic Tools Private Limited, right? So we are calling for just a follow-up, sir.\", \"comment\": \"The agent provided a warm opening, stated his name and company, and explained the reason for the call as a follow-up to a registration.\"}, {\"step_id\": \"NR2\", \"result\": \"fail\", \"questions_hit\": 1, \"evidence\": \"you registered on JSW under the name Dynamic Tools Private Limited, right?\", \"comment\": \"Only verified the company name (1/4); failed to ask about procurement city, decision-making involvement, or best contact details.\"}, {\"step_id\": \"NR3\", \"result\": \"fail\", \"questions_hit\": 1, \"evidence\": \"are you into tool manufacturing or something else, what, I mean, what do you manufacture, sir?\", \"comment\": \"Only asked about business type (1/8); missed critical discovery questions on volume, brands, payment terms, and current JSW relationship.\"}, {\"step_id\": \"NR4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The agent did not explain any platform features like transparent pricing, test certificates, or stockyard availability; instead gave generic market advice.\"}, {\"step_id\": \"NR5\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"can you tell a time period, sir? Like middle of the month or end of the month? CUSTOMER: Ah, end of the month.\", \"comment\": \"When the customer said they had no current need, the agent successfully identified a future requirement timeline ('end of the month').\"}, {\"step_id\": \"NR6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"Okay, sir. No issues. ... Thank you, sir.\", \"comment\": \"The call ended passively without a confirmed next step; no quote was sent, no specific callback was scheduled in the CRM, and no walkthrough was booked.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"You must ask the full set of discovery questions about volume, current suppliers, and pain points, as this is the only way to understand the customer's needs and pitch the relevant JSW One benefits.\", \"segment_detected\": \"manufacturing\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"available\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent contacted a new registrant, a tool manufacturer requiring CR/HR steel sheets. The customer stated they have no immediate requirement but will look to procure towards the end of the month. The agent performed minimal discovery and did not educate the customer on the platform's value, instead giving general market advice about rising prices before ending the call without a firm next step.\"}", "error": null, "latency_ms": 34212, "input_tokens": 3925, "output_tokens": 879, "created_at": "2026-09-25 11:43:49", "sentiment": "neutral", "sentiment_score": 0.067, "sentiment_confidence": "high", "pos": 0, "neg": 0, "lex_hits": 1, "objection_phrases": "[]", "sentiment_method": "0.6*lexical + 0.4*prior", "talk_ratio": 0.746, "agent_talk_sec": 45.7, "customer_talk_sec": 15.6, "dead_air_sec": 80.7, "longest_monologue_sec": 7.3, "agent_wpm": 326.9, "interruptions": 0, "agent_turns": 18, "customer_turns": 13, "discovery_qs": 10, "words_agent": 249, "words_customer": 63, "monologue_heavy": 1, "turns": [ { "ucid": "21112178841522451", "idx": 0, "speaker": "customer", "start_s": 2.13, "end_s": 2.8, "text_en": "Hello.", "text_native": "హలో." }, { "ucid": "21112178841522451", "idx": 1, "speaker": "agent", "start_s": 3.3, "end_s": 3.77, "text_en": "Hello.", "text_native": "హలో." }, { "ucid": "21112178841522451", "idx": 2, "speaker": "agent", "start_s": 4.2, "end_s": 5.56, "text_en": "Hello, hello. Hello, good morning, sir.", "text_native": "హలో, హలో. హలో, గుడ్ మార్నింగ్, సార్." }, { "ucid": "21112178841522451", "idx": 3, "speaker": "customer", "start_s": 5.66, "end_s": 6.16, "text_en": "Hello?", "text_native": "హలో?" }, { "ucid": "21112178841522451", "idx": 4, "speaker": "agent", "start_s": 6.46, "end_s": 7.36, "text_en": "Hello, good morning, sir.", "text_native": "హలో, గుడ్ మార్నింగ్, సార్." }, { "ucid": "21112178841522451", "idx": 5, "speaker": "customer", "start_s": 7.58, "end_s": 8.54, "text_en": "Good morning, who is this?", "text_native": "గుడ్ మార్నింగ్, ఎవరు?" }, { "ucid": "21112178841522451", "idx": 6, "speaker": "agent", "start_s": 8.8, "end_s": 9.5, "text_en": "Sir, from JSW", "text_native": "సార్, JSW నుంచి" }, { "ucid": "21112178841522451", "idx": 7, "speaker": "customer", "start_s": 9.9, "end_s": 10.5, "text_en": "Hello?", "text_native": "హలో?" }, { "ucid": "21112178841522451", "idx": 8, "speaker": "agent", "start_s": 10.8, "end_s": 13.0, "text_en": "Hello sir, my name is Varun, I'm speaking from JSW.", "text_native": "హలో సార్, నా పేరు వరుణ్, JSW నుంచి మాట్లాడుతున్నాను." }, { "ucid": "21112178841522451", "idx": 9, "speaker": "customer", "start_s": 13.3, "end_s": 14.8, "text_en": "JSW. Oh yes sir, tell me sir.", "text_native": "JSW. ఓ హా సార్, చెప్పండి సార్." }, { "ucid": "21112178841522451", "idx": 10, "speaker": "agent", "start_s": 15.2, "end_s": 22.5, "text_en": "Sir, you registered on JSW under the name Dynamic Tools Private Limited, right? So we are calling for just a follow-up, sir. I mean, are you into tool manufacturing or something else, what, I mean, what do you manufacture, sir?", "text_native": "సార్, మీరు డైనమిక్ టూల్స్ ప్రైవేట్ లిమిటెడ్ అన్న పేరు మీద JSW లో రిజిస్టర్ అయ్యారు కదా, సో ఒక జస్ట్ ఒక ఫాలో అప్ అని కాల్ చేస్తున్నాం సార్. అంటే మీరు ఆ టూల్ మానుఫ్యాక్చరింగా లేకపోతే ఏమన్నా, ఏం, అంటే ఏం మానుఫ్యాక్చరింగ్ చేస్తుంటారు సార్?" }, { "ucid": "21112178841522451", "idx": 11, "speaker": "customer", "start_s": 22.7, "end_s": 23.8, "text_en": "Tools manufacturing.", "text_native": "టూల్స్ మానుఫ్యాక్చరింగ్." }, { "ucid": "21112178841522451", "idx": 12, "speaker": "agent", "start_s": 24.1, "end_s": 28.2, "text_en": "Okay, so what type of tools are these, sir? And for this, what type of raw material requirement do you have generally, since you registered?", "text_native": "ఓకే, అంటే ఏ టైప్ ఆఫ్ టూల్స్ సార్ ఇవి? అండ్ దీనికి ఏ టైప్ ఆఫ్ రా మెటీరియల్ రిక్వైర్మెంట్ ఉంటుంది మీకు జనరల్ గా రిజిస్టర్ అయ్యారు కదా?" }, { "ucid": "21112178841522451", "idx": 13, "speaker": "customer", "start_s": 28.3, "end_s": 30.2, "text_en": "CR steels, HR steels requirements are there.", "text_native": "CR steels, HR steels రిక్వైర్మెంట్ ఉంటాయి." }, { "ucid": "21112178841522451", "idx": 14, "speaker": "agent", "start_s": 30.5, "end_s": 34.0, "text_en": "Okay. Is there more procurement in coil form, or is the procurement more in sheet form for you, sir?", "text_native": "ఓకే. కాయిల్ ఫామ్ లో ఎక్కువ ప్రొక్యూర్ ఉంటదా, ప్రొక్యూర్మెంట్ ఉంటదా, షీట్ ఫామ్ లో ఎక్కువ ఉంటదా సార్ మీకు?" }, { "ucid": "21112178841522451", "idx": 15, "speaker": "customer", "start_s": 34.2, "end_s": 35.1, "text_en": "In sheets, in sheets.", "text_native": "షీట్ ల, షీట్ ల." }, { "ucid": "21112178841522451", "idx": 16, "speaker": "agent", "start_s": 35.3, "end_s": 36.5, "text_en": "You take it in sheets base only. Okay.", "text_native": "షీట్స్ బేస్ లోనే తీసుకుంటారు. ఓకే." }, { "ucid": "21112178841522451", "idx": 17, "speaker": "agent", "start_s": 37.0, "end_s": 42.0, "text_en": "Okay. Uh, I just called for a follow-up, I mean, this month has started, right? Have you started any inquiries or any procurement?", "text_native": "ఓకే. ఆ, జస్ట్ ఒక ఫాలో అప్ అని కాల్ చేశాను, అంటే ఈ మంత్ స్టార్ట్ అయింది కదా, ఏమన్నా ఎంక్వయిరీస్ కానీ, ప్రొక్యూర్మెంట్ ఏమన్నా స్టార్ట్ చేశారా అని?" }, { "ucid": "21112178841522451", "idx": 18, "speaker": "customer", "start_s": 42.3, "end_s": 44.0, "text_en": "Uhm, haven't started yet. It will take some time.", "text_native": "ఉమ్, ఇంకా స్టార్ట్ చేయలేదండి. కొంచెం టైం పడుతుంది." }, { "ucid": "21112178841522451", "idx": 19, "speaker": "agent", "start_s": 44.3, "end_s": 47.0, "text_en": "It will take time? I mean, can you tell a time period, sir? Like middle of the month or end of the month?", "text_native": "టైం పడుతదా? అంటే ఒక టైం పీరియడ్ చెప్పగలుగుతారా సార్? అంటే మిడిల్ ఆఫ్ ది మంత్ గానీ, ఎండ్ ఆఫ్ ది మంత్ గానీ?" }, { "ucid": "21112178841522451", "idx": 20, "speaker": "customer", "start_s": 47.2, "end_s": 48.8, "text_en": "Ah, end of the month. Towards the end of the month.", "text_native": "ఆ, ఎండ్ ఆఫ్ ది మంత్. ఎండ్ ఆఫ్ ది మంత్ కి అట్టా." }, { "ucid": "21112178841522451", "idx": 21, "speaker": "agent", "start_s": 49.0, "end_s": 55.5, "text_en": "You are planning procurement for the end of the month. But my suggestion is that, sir, your currency prices are rising. So either from JSW or from your, uh, regular vendors, so procure at the earliest.", "text_native": "ఎండ్ ఆఫ్ ది మంత్ ప్రొక్యూర్మెంట్ ప్లాన్ చేస్తున్నారు. బట్ నా సజెషన్ వచ్చేసి ఏంటంటే సార్, మీ కరెన్సీ ప్రైసెస్ అన్నవి రైస్ అవుతున్నాయి. సో ఐదర్ ఫ్రమ్ JSW ఆర్ ఫ్రమ్ యువర్, ఆ, రెగ్యులర్ వెండర్స్, సో ప్రొక్యూర్ ఎట్ ది ఎర్లియెస్ట్." }, { "ucid": "21112178841522451", "idx": 22, "speaker": "customer", "start_s": 55.6, "end_s": 56.2, "text_en": "Uhm uhm.", "text_native": "ఉమ్ ఉమ్." }, { "ucid": "21112178841522451", "idx": 23, "speaker": "agent", "start_s": 56.3, "end_s": 59.5, "text_en": "Or else, uh, you'll lose the prices that which you get better than the market.", "text_native": "Or else, uh, you'll lose the prices that which you get better than the market." }, { "ucid": "21112178841522451", "idx": 24, "speaker": "agent", "start_s": 100.5, "end_s": 103.5, "text_en": "So try to procure the material at the earliest. So then only you can get the better price.", "text_native": "So try to procure the material at the earliest. So then only you can get the better price." }, { "ucid": "21112178841522451", "idx": 25, "speaker": "agent", "start_s": 104.0, "end_s": 104.8, "text_en": "That's my suggestion.", "text_native": "That's my suggestion." }, { "ucid": "21112178841522451", "idx": 26, "speaker": "customer", "start_s": 105.2, "end_s": 105.6, "text_en": "Uhm.", "text_native": "ఉమ్." }, { "ucid": "21112178841522451", "idx": 27, "speaker": "agent", "start_s": 105.9, "end_s": 107.0, "text_en": "If anything, please let me know.", "text_native": "If anything, please let me know." }, { "ucid": "21112178841522451", "idx": 28, "speaker": "customer", "start_s": 107.8, "end_s": 111.0, "text_en": "I'm sending this month end any requirement is there of JSW portal.", "text_native": "I'm sending this month end any requirement is there of JSW portal." }, { "ucid": "21112178841522451", "idx": 29, "speaker": "agent", "start_s": 111.2, "end_s": 112.2, "text_en": "Okay, sir. No issues.", "text_native": "Okay, sir. No issues." }, { "ucid": "21112178841522451", "idx": 30, "speaker": "agent", "start_s": 113.8, "end_s": 114.5, "text_en": "Thank you, sir.", "text_native": "Thank you, sir." } ], "steps": [ { "ucid": "21112178841522451", "step_id": "NR1", "step_name": "Warm welcome opener", "weight": 1.0, "result": "pass", "earned": 1.0, "questions_hit": null, "evidence": "Hello sir, my name is Varun, I'm speaking from JSW. ... Sir, you registered on JSW under the name Dynamic Tools Private Limited, right? So we are calling for just a follow-up, sir.", "comment": "The agent provided a warm opening, stated his name and company, and explained the reason for the call as a follow-up to a registration." }, { "ucid": "21112178841522451", "step_id": "NR2", "step_name": "Verify basic profile (4 Qs)", "weight": 1.0, "result": "fail", "earned": 0.0, "questions_hit": 1, "evidence": "you registered on JSW under the name Dynamic Tools Private Limited, right?", "comment": "Only verified the company name (1/4); failed to ask about procurement city, decision-making involvement, or best contact details." }, { "ucid": "21112178841522451", "step_id": "NR3", "step_name": "Full discovery (8 Qs)", "weight": 3.0, "result": "fail", "earned": 0.0, "questions_hit": 1, "evidence": "are you into tool manufacturing or something else, what, I mean, what do you manufacture, sir?", "comment": "Only asked about business type (1/8); missed critical discovery questions on volume, brands, payment terms, and current JSW relationship." }, { "ucid": "21112178841522451", "step_id": "NR4", "step_name": "Platform education", "weight": 1.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "", "comment": "The agent did not explain any platform features like transparent pricing, test certificates, or stockyard availability; instead gave generic market advice." }, { "ucid": "21112178841522451", "step_id": "NR5", "step_name": "First opportunity identified", "weight": 2.0, "result": "pass", "earned": 2.0, "questions_hit": null, "evidence": "can you tell a time period, sir? Like middle of the month or end of the month? CUSTOMER: Ah, end of the month.", "comment": "When the customer said they had no current need, the agent successfully identified a future requirement timeline ('end of the month')." }, { "ucid": "21112178841522451", "step_id": "NR6", "step_name": "Closure - one of three outcomes", "weight": 2.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "Okay, sir. No issues. ... Thank you, sir.", "comment": "The call ended passively without a confirmed next step; no quote was sent, no specific callback was scheduled in the CRM, and no walkthrough was booked." } ], "objections": [], "missed_steps": [ "NR2 Verify basic profile (4 Qs)", "NR3 Full discovery (8 Qs)", "NR4 Platform education", "NR6 Closure - one of three outcomes" ], "objection_phrases_list": [] }