{
  "ucid": "21112178841485941",
  "call_date": "2026-09-03",
  "start_time": "2026-09-03 11:24:19",
  "end_time": "2026-09-03 11:25:35",
  "duration_sec": 76,
  "campaign": "IS_Inte_MFG_M1_3_NoEnq_Sep26",
  "disposition": "General Enquiry",
  "agent": "abhinav gautam",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIAa76e42524a07651ffe300b351b04c964.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 1143,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "/data/audio/21112178841485941__DIAa76e42524a07651ffe300b351b04c964.mp3",
  "audio_bytes": 172152,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-11 12:19:54.357907+00",
  "audio_secs": 57.384,
  "source_file": "Sep1-10>40s.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[2s] CUSTOMER: Hello?   (हॅलो?)\n[3s] AGENT: Hello?   (हॅलो?)\n[4s] CUSTOMER: Hello?   (हॅलो?)\n[4s] AGENT: One second.   (वन सेकंड)\n[6s] CUSTOMER: Who is speaking?   (कौन बोल रहा है?)\n[7s] AGENT: Yes, this is Abhinav Gautam speaking from JSW One.   (जी अभिनव गौतम बात कर रहा हूं मैं JSW One से।)\n[9s] CUSTOMER: Yes, go ahead.   (जी बोलिए।)\n[10s] AGENT: Sir, your firm was registered, so did you have any requirement for steel?   (ये सर आपका फर्म रजिस्टर्ड था, तो स्टील में कोई रिक्वायरमेंट थी आपको?)\n[13s] CUSTOMER: No, right now, actually, some orders are yet to come. So I had just registered for testing, for testing. Once one or two orders come, I will place them on this. I know why I want to use this application.   (नहीं अभी अभी एक्चुअली ना कुछ ऑर्डर्स आने बाकी थे। तो मैंने बस टेस्टिंग के लिए, टेस्टिंग के लिए रजिस्टर किया हुआ था। एक दो जब ऑर्डर्स आ जाएंगे तब मैं इसपे प्लेस कर दूंगा। I know why I want to use this application.)\n[22s] AGENT: Is any firm of yours registered from before on our platform?   (पहले से कोई फर्म रजिस्टर्ड है क्या आपकी हमारे प्लेटफार्म पे?)\n[25s] CUSTOMER: Sorry?   (सॉरी?)\n[25s] AGENT: Is any firm of yours registered from before on our platform?   (पहले से कोई फर्म रजिस्टर्ड है क्या हमारे प्लेटफार्म पे आपकी?)\n[28s] CUSTOMER: No no, this is the one.   (नहीं नहीं, यही है।)\n[30s] AGENT: Alright sir, okay.   (ठीक है सर, ओके।)\n[31s] CUSTOMER: Alright?   (ठीक है?)\n[32s] AGENT: Hmm hmm, alright sir.   (हम्म हम्म, ठीक है सर।)\n[33s] CUSTOMER: Okay.   (ओके।)",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"English\"]",
  "turn_count": 17,
  "connected": 1,
  "audio_notes": "clear: Customer seems to be in a vehicle, causing some background noise, but speech is intelligible.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "17 turns, clean transcript (0% inaudible)",
  "band_language": "Hindi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "new_registration",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 0.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"NR1 Warm welcome opener\", \"NR2 Verify basic profile (4 Qs)\", \"NR3 Full discovery (8 Qs)\", \"NR4 Platform education\", \"NR5 First opportunity identified\", \"NR6 Closure - one of three outcomes\"]",
  "pitch_coaching_note": "When a customer says they are 'just testing', treat it as an opportunity to build value by asking a few key questions about their business and explaining a platform benefit so they have a reason to come back.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "unknown",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "unknown",
  "quality_flags_total": 0,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent contacted a newly registered user who stated they were only 'testing' the platform and would place orders later. The agent accepted this and ended the call without attempting any discovery, explaining platform benefits, or scheduling a future follow-up.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"NR1\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"Sir, your firm was registered, so did you have any requirement for steel?\", \"comment\": \"The opener was abrupt and transactional, immediately asking for a requirement rather than providing a warm welcome.\"}, {\"step_id\": \"NR2\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"No basic profile verification questions were asked.\"}, {\"step_id\": \"NR3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"No discovery questions were attempted after the customer stated they were just testing the platform.\"}, {\"step_id\": \"NR4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The agent did not explain any platform benefits, even after the customer expressed interest.\"}, {\"step_id\": \"NR5\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"so did you have any requirement for steel?\", \"comment\": \"While the agent asked for a requirement, he failed to schedule a specific callback date after the customer said they had none currently.\"}, {\"step_id\": \"NR6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"Hmm hmm, alright sir.\", \"comment\": \"The call ended without a clear next step; no quote, callback, or walkthrough was scheduled.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"When a customer says they are 'just testing', treat it as an opportunity to build value by asking a few key questions about their business and explaining a platform benefit so they have a reason to come back.\", \"segment_detected\": \"unknown\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"unknown\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [{\"obj_type\": \"just_registered_to_check\", \"state\": \"mishandled\", \"evidence\": \"No, right now, actually, some orders are yet to come. So I had just registered for testing, for testing.\", \"response\": \"Is any firm of yours registered from before on our platform?\"}], \"call_summary\": \"The agent contacted a newly registered user who stated they were only 'testing' the platform and would place orders later. The agent accepted this and ended the call without attempting any discovery, explaining platform benefits, or scheduling a future follow-up.\"}",
  "error": null,
  "latency_ms": 32505,
  "input_tokens": 3095,
  "output_tokens": 780,
  "created_at": "2026-09-25 11:44:01",
  "sentiment": "neutral",
  "sentiment_score": 0.062,
  "sentiment_confidence": "high",
  "pos": 3,
  "neg": 2,
  "lex_hits": 7,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.481,
  "agent_talk_sec": 11.6,
  "customer_talk_sec": 12.5,
  "dead_air_sec": 51.9,
  "longest_monologue_sec": 2.9,
  "agent_wpm": 279.3,
  "interruptions": 0,
  "agent_turns": 8,
  "customer_turns": 9,
  "discovery_qs": 4,
  "words_agent": 54,
  "words_customer": 57,
  "monologue_heavy": 0,
  "turns": [
    {
      "ucid": "21112178841485941",
      "idx": 0,
      "speaker": "customer",
      "start_s": 1.7,
      "end_s": 2.21,
      "text_en": "Hello?",
      "text_native": "हॅलो?"
    },
    {
      "ucid": "21112178841485941",
      "idx": 1,
      "speaker": "agent",
      "start_s": 2.8,
      "end_s": 3.23,
      "text_en": "Hello?",
      "text_native": "हॅलो?"
    },
    {
      "ucid": "21112178841485941",
      "idx": 2,
      "speaker": "customer",
      "start_s": 3.67,
      "end_s": 4.03,
      "text_en": "Hello?",
      "text_native": "हॅलो?"
    },
    {
      "ucid": "21112178841485941",
      "idx": 3,
      "speaker": "agent",
      "start_s": 4.38,
      "end_s": 5.1,
      "text_en": "One second.",
      "text_native": "वन सेकंड"
    },
    {
      "ucid": "21112178841485941",
      "idx": 4,
      "speaker": "customer",
      "start_s": 5.7,
      "end_s": 6.33,
      "text_en": "Who is speaking?",
      "text_native": "कौन बोल रहा है?"
    },
    {
      "ucid": "21112178841485941",
      "idx": 5,
      "speaker": "agent",
      "start_s": 6.7,
      "end_s": 8.8,
      "text_en": "Yes, this is Abhinav Gautam speaking from JSW One.",
      "text_native": "जी अभिनव गौतम बात कर रहा हूं मैं JSW One से।"
    },
    {
      "ucid": "21112178841485941",
      "idx": 6,
      "speaker": "customer",
      "start_s": 9.3,
      "end_s": 9.73,
      "text_en": "Yes, go ahead.",
      "text_native": "जी बोलिए।"
    },
    {
      "ucid": "21112178841485941",
      "idx": 7,
      "speaker": "agent",
      "start_s": 10.0,
      "end_s": 12.9,
      "text_en": "Sir, your firm was registered, so did you have any requirement for steel?",
      "text_native": "ये सर आपका फर्म रजिस्टर्ड था, तो स्टील में कोई रिक्वायरमेंट थी आपको?"
    },
    {
      "ucid": "21112178841485941",
      "idx": 8,
      "speaker": "customer",
      "start_s": 13.3,
      "end_s": 21.8,
      "text_en": "No, right now, actually, some orders are yet to come. So I had just registered for testing, for testing. Once one or two orders come, I will place them on this. I know why I want to use this application.",
      "text_native": "नहीं अभी अभी एक्चुअली ना कुछ ऑर्डर्स आने बाकी थे। तो मैंने बस टेस्टिंग के लिए, टेस्टिंग के लिए रजिस्टर किया हुआ था। एक दो जब ऑर्डर्स आ जाएंगे तब मैं इसपे प्लेस कर दूंगा। I know why I want to use this application."
    },
    {
      "ucid": "21112178841485941",
      "idx": 9,
      "speaker": "agent",
      "start_s": 22.4,
      "end_s": 24.4,
      "text_en": "Is any firm of yours registered from before on our platform?",
      "text_native": "पहले से कोई फर्म रजिस्टर्ड है क्या आपकी हमारे प्लेटफार्म पे?"
    },
    {
      "ucid": "21112178841485941",
      "idx": 10,
      "speaker": "customer",
      "start_s": 24.6,
      "end_s": 25.0,
      "text_en": "Sorry?",
      "text_native": "सॉरी?"
    },
    {
      "ucid": "21112178841485941",
      "idx": 11,
      "speaker": "agent",
      "start_s": 25.2,
      "end_s": 27.2,
      "text_en": "Is any firm of yours registered from before on our platform?",
      "text_native": "पहले से कोई फर्म रजिस्टर्ड है क्या हमारे प्लेटफार्म पे आपकी?"
    },
    {
      "ucid": "21112178841485941",
      "idx": 12,
      "speaker": "customer",
      "start_s": 27.5,
      "end_s": 28.5,
      "text_en": "No no, this is the one.",
      "text_native": "नहीं नहीं, यही है।"
    },
    {
      "ucid": "21112178841485941",
      "idx": 13,
      "speaker": "agent",
      "start_s": 30.0,
      "end_s": 30.7,
      "text_en": "Alright sir, okay.",
      "text_native": "ठीक है सर, ओके।"
    },
    {
      "ucid": "21112178841485941",
      "idx": 14,
      "speaker": "customer",
      "start_s": 31.2,
      "end_s": 31.6,
      "text_en": "Alright?",
      "text_native": "ठीक है?"
    },
    {
      "ucid": "21112178841485941",
      "idx": 15,
      "speaker": "agent",
      "start_s": 32.2,
      "end_s": 33.0,
      "text_en": "Hmm hmm, alright sir.",
      "text_native": "हम्म हम्म, ठीक है सर।"
    },
    {
      "ucid": "21112178841485941",
      "idx": 16,
      "speaker": "customer",
      "start_s": 33.4,
      "end_s": 33.7,
      "text_en": "Okay.",
      "text_native": "ओके।"
    }
  ],
  "steps": [
    {
      "ucid": "21112178841485941",
      "step_id": "NR1",
      "step_name": "Warm welcome opener",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "Sir, your firm was registered, so did you have any requirement for steel?",
      "comment": "The opener was abrupt and transactional, immediately asking for a requirement rather than providing a warm welcome."
    },
    {
      "ucid": "21112178841485941",
      "step_id": "NR2",
      "step_name": "Verify basic profile (4 Qs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "No basic profile verification questions were asked."
    },
    {
      "ucid": "21112178841485941",
      "step_id": "NR3",
      "step_name": "Full discovery (8 Qs)",
      "weight": 3.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "No discovery questions were attempted after the customer stated they were just testing the platform."
    },
    {
      "ucid": "21112178841485941",
      "step_id": "NR4",
      "step_name": "Platform education",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The agent did not explain any platform benefits, even after the customer expressed interest."
    },
    {
      "ucid": "21112178841485941",
      "step_id": "NR5",
      "step_name": "First opportunity identified",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "so did you have any requirement for steel?",
      "comment": "While the agent asked for a requirement, he failed to schedule a specific callback date after the customer said they had none currently."
    },
    {
      "ucid": "21112178841485941",
      "step_id": "NR6",
      "step_name": "Closure - one of three outcomes",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "Hmm hmm, alright sir.",
      "comment": "The call ended without a clear next step; no quote, callback, or walkthrough was scheduled."
    }
  ],
  "objections": [
    {
      "ucid": "21112178841485941",
      "obj_type": "just_registered_to_check",
      "state": "mishandled",
      "evidence": "No, right now, actually, some orders are yet to come. So I had just registered for testing, for testing.",
      "response": "Is any firm of yours registered from before on our platform?"
    }
  ],
  "missed_steps": [
    "NR1 Warm welcome opener",
    "NR2 Verify basic profile (4 Qs)",
    "NR3 Full discovery (8 Qs)",
    "NR4 Platform education",
    "NR5 First opportunity identified",
    "NR6 Closure - one of three outcomes"
  ],
  "objection_phrases_list": []
}