{ "ucid": "21112178841454411", "call_date": "2026-09-03", "start_time": "2026-09-03 11:19:04", "end_time": "2026-09-03 11:20:54", "duration_sec": 110, "campaign": "IS_Inte_MFG_M1_3_NoEnq_Sep26", "disposition": "General Enquiry", "agent": "Anupreeti Mahadik", "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIAd92d57df002c8954919df08e03abdd1f.mp3", "dial_status": null, "customer_status": null, "agent_status": null, "hangup_by": null, "excel_row": 1145, "is_test": 0, "raw_payload": null, "audio_path": "/data/audio/21112178841454411__DIAd92d57df002c8954919df08e03abdd1f.mp3", "audio_bytes": 299160, "audio_status": "ok", "audio_error": null, "excel_turn_count": 0, "ingested_at": "2026-09-11 12:19:54.357907+00", "audio_secs": 99.72, "source_file": "Sep1-10>40s.xlsx", "upload_id": null, "audio_permanent": 0, "english_text": "[1s] AGENT: Hello, is Atul sir speaking? (हॅलो, अतुल सर बोलतात?)\n[3s] CUSTOMER: Speaking. (बोलतोय.)\n[3s] AGENT: Sir, Anukriti speaking, from JSW One, Jindal Steel. (सर अनुकृती बोलतेय, JSW One मधून, जिंदाल स्टील.)\n[7s] CUSTOMER: Yes, tell me. (हा, बोला ना.)\n[8s] AGENT: Sir, your account was registered on our portal, so I wanted to ask if you have any requirement for MS steel. (सर तुमचं अकाउंट आमच्या पोर्टल वरती रजिस्टर होतं, तर काही रिक्वायरमेंट आहे का विचारायचं होतं MS स्टील मध्ये.)\n[12s] CUSTOMER: No, I spoke to your colleague. In fact, I got to know that you don't provide SS 316 through it. I basically need SS 316L for my project. (हा नाही, माझं तुमच्या कलीगशी बोलणं झालं. इन फॅक्ट मला कळाला की तुम्ही त्याच्यावरून SS three one six नाही देत म्हणून. मला बेसिकली माझ्या प्रोजेक्टमध्ये SS three one six L लागतं.)\n[19s] AGENT: Oh, do you deal in SS? Okay. (अच्छा, SS मध्ये डील करता का तुम्ही? ओके.)\n[21s] CUSTOMER: Yes, in SS. We can do, we can get SS through this as well. (हा SS मध्ये. आपलं SS पण याच्या थ्रू करता येईल, घेता येईल.)\n[24s] AGENT: I see. You don't take MS at all? (अच्छा. MS घेतच नाही का?)\n[26s] CUSTOMER: No, my requirement for MS is less. (नाही, MS ची रिक्वायरमेंट माझी कमी आहे.)\n[28s] AGENT: Okay, okay sir. Because our HR is four ton, five ton. (ओके, ओके सर. कारण की आपलं HR चं चार टन, पाच टन आहे.)\n[31s] CUSTOMER: It's four ton, five ton. (चार टन, पाच टन आहे.)\n[32s] AGENT: Yes, and CR is three ton. (हा, आणि CR चं तीन टन आहे.)\n[34s] CUSTOMER: No, that's right. I need less of CR, HR anyway. But the SS 316, for that I am really looking for. (नाही, बरोबर आहे. मला CR, HR तसं कमी लागतो. बट SS three one six जे आहे, त्याच्यासाठी I am really looking for.)", "language": "Marathi", "languages": "[\"Marathi\", \"English\"]", "turn_count": 14, "connected": 1, "audio_notes": "TRUNCATED - model output was cut off; complete turns kept, tail lost. clear: There is some background noise and faint overlapping speech at the end of the call, but it is mostly clear.", "transcript_status": "ok", "transcript_error": null, "band": "green", "band_reason": "14 turns, clean transcript (0% inaudible)", "band_language": "Marathi", "label_contradiction": 0, "status": "ok", "model": "gemini-2.5-pro", "rubric_version": "1.0.0", "exclusion_reason": null, "pitch_type_detected": "new_registration", "pitch_type_source": "campaign_name:medium", "pitch_type_conflict": 0, "pitch_adherence_score": 1.0, "pitch_score_band": "red", "pitch_missed_steps": "[\"NR2 Verify basic profile (4 Qs)\", \"NR3 Full discovery (8 Qs)\", \"NR4 Platform education\", \"NR5 First opportunity identified\", \"NR6 Closure - one of three outcomes\"]", "pitch_coaching_note": "When a customer immediately disqualifies themselves on product, still attempt to ask 1-2 profiling questions (like business type) for our records before ending the call.", "usp_relevance": "none", "rubric_inferred": 0, "segment_detected": "wrong_product", "mfg_flag": 1, "geo_flag": 0, "geo_reason": null, "moq_flag": 1, "moq_qty_detected": null, "moq_severity": null, "material_flag": 1, "material_detected": "SS 316L", "catalogue_status": "not_available", "quality_flags_total": 3, "supply_flag": "none", "supply_details": "", "customer_req_date": null, "agent_committed_date": null, "call_summary": "The agent contacted a newly registered user to inquire about MS steel requirements. The customer immediately stated their need was for Stainless Steel (SS 316L), which is a product not offered. The agent confirmed the customer's low MS requirement and mentioned MOQs, after which the call concluded as the lead was unsuitable.", "raw_json": "{\"pitch_steps\": [{\"step_id\": \"NR1\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Sir, Anukriti speaking, from JSW One, Jindal Steel. Sir, your account was registered on our portal...\", \"comment\": \"The agent provided a warm welcome, identified herself and the company, and stated the reason for the call.\"}, {\"step_id\": \"NR2\", \"result\": \"fail\", \"questions_hit\": 1, \"evidence\": \"\", \"comment\": \"The agent only confirmed the customer's name but did not ask about company, procurement city, or decision-making role.\"}, {\"step_id\": \"NR3\", \"result\": \"fail\", \"questions_hit\": 1, \"evidence\": \"\", \"comment\": \"The agent only asked one discovery question ('You don't take MS at all?') before the call was terminated due to product mismatch.\"}, {\"step_id\": \"NR4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"No platform education was provided as the call was cut short by the product mismatch.\"}, {\"step_id\": \"NR5\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"While a requirement was asked for, no specific callback was scheduled when the customer had no immediate MS need.\"}, {\"step_id\": \"NR6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The call ended abruptly without a quote, scheduled callback, or walkthrough being agreed upon.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"When a customer immediately disqualifies themselves on product, still attempt to ask 1-2 profiling questions (like business type) for our records before ending the call.\", \"segment_detected\": \"wrong_product\", \"mfg_flag\": true, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": true, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": true, \"material_detected\": \"SS 316L\", \"catalogue_status\": \"not_available\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent contacted a newly registered user to inquire about MS steel requirements. The customer immediately stated their need was for Stainless Steel (SS 316L), which is a product not offered. The agent confirmed the customer's low MS requirement and mentioned MOQs, after which the call concluded as the lead was unsuitable.\"}", "error": null, "latency_ms": 44295, "input_tokens": 3189, "output_tokens": 734, "created_at": "2026-09-25 11:44:21", "sentiment": "negative", "sentiment_score": -0.318, "sentiment_confidence": "high", "pos": 0, "neg": 2, "lex_hits": 4, "objection_phrases": "[]", "sentiment_method": "0.6*lexical + 0.4*prior", "talk_ratio": 0.472, "agent_talk_sec": 17.1, "customer_talk_sec": 19.1, "dead_air_sec": 73.8, "longest_monologue_sec": 4.3, "agent_wpm": 231.6, "interruptions": 0, "agent_turns": 7, "customer_turns": 7, "discovery_qs": 3, "words_agent": 66, "words_customer": 79, "monologue_heavy": 0, "turns": [ { "ucid": "21112178841454411", "idx": 0, "speaker": "agent", "start_s": 0.67, "end_s": 2.61, "text_en": "Hello, is Atul sir speaking?", "text_native": "हॅलो, अतुल सर बोलतात?" }, { "ucid": "21112178841454411", "idx": 1, "speaker": "customer", "start_s": 2.88, "end_s": 3.28, "text_en": "Speaking.", "text_native": "बोलतोय." }, { "ucid": "21112178841454411", "idx": 2, "speaker": "agent", "start_s": 3.4, "end_s": 6.4, "text_en": "Sir, Anukriti speaking, from JSW One, Jindal Steel.", "text_native": "सर अनुकृती बोलतेय, JSW One मधून, जिंदाल स्टील." }, { "ucid": "21112178841454411", "idx": 3, "speaker": "customer", "start_s": 6.89, "end_s": 7.7, "text_en": "Yes, tell me.", "text_native": "हा, बोला ना." }, { "ucid": "21112178841454411", "idx": 4, "speaker": "agent", "start_s": 7.7, "end_s": 12.0, "text_en": "Sir, your account was registered on our portal, so I wanted to ask if you have any requirement for MS steel.", "text_native": "सर तुमचं अकाउंट आमच्या पोर्टल वरती रजिस्टर होतं, तर काही रिक्वायरमेंट आहे का विचारायचं होतं MS स्टील मध्ये." }, { "ucid": "21112178841454411", "idx": 5, "speaker": "customer", "start_s": 12.0, "end_s": 18.9, "text_en": "No, I spoke to your colleague. In fact, I got to know that you don't provide SS 316 through it. I basically need SS 316L for my project.", "text_native": "हा नाही, माझं तुमच्या कलीगशी बोलणं झालं. इन फॅक्ट मला कळाला की तुम्ही त्याच्यावरून SS three one six नाही देत म्हणून. मला बेसिकली माझ्या प्रोजेक्टमध्ये SS three one six L लागतं." }, { "ucid": "21112178841454411", "idx": 6, "speaker": "agent", "start_s": 19.2, "end_s": 21.0, "text_en": "Oh, do you deal in SS? Okay.", "text_native": "अच्छा, SS मध्ये डील करता का तुम्ही? ओके." }, { "ucid": "21112178841454411", "idx": 7, "speaker": "customer", "start_s": 21.0, "end_s": 23.8, "text_en": "Yes, in SS. We can do, we can get SS through this as well.", "text_native": "हा SS मध्ये. आपलं SS पण याच्या थ्रू करता येईल, घेता येईल." }, { "ucid": "21112178841454411", "idx": 8, "speaker": "agent", "start_s": 24.2, "end_s": 25.8, "text_en": "I see. You don't take MS at all?", "text_native": "अच्छा. MS घेतच नाही का?" }, { "ucid": "21112178841454411", "idx": 9, "speaker": "customer", "start_s": 26.2, "end_s": 27.9, "text_en": "No, my requirement for MS is less.", "text_native": "नाही, MS ची रिक्वायरमेंट माझी कमी आहे." }, { "ucid": "21112178841454411", "idx": 10, "speaker": "agent", "start_s": 28.0, "end_s": 31.0, "text_en": "Okay, okay sir. Because our HR is four ton, five ton.", "text_native": "ओके, ओके सर. कारण की आपलं HR चं चार टन, पाच टन आहे." }, { "ucid": "21112178841454411", "idx": 11, "speaker": "customer", "start_s": 31.0, "end_s": 32.0, "text_en": "It's four ton, five ton.", "text_native": "चार टन, पाच टन आहे." }, { "ucid": "21112178841454411", "idx": 12, "speaker": "agent", "start_s": 32.0, "end_s": 33.5, "text_en": "Yes, and CR is three ton.", "text_native": "हा, आणि CR चं तीन टन आहे." }, { "ucid": "21112178841454411", "idx": 13, "speaker": "customer", "start_s": 34.0, "end_s": 39.5, "text_en": "No, that's right. I need less of CR, HR anyway. But the SS 316, for that I am really looking for.", "text_native": "नाही, बरोबर आहे. मला CR, HR तसं कमी लागतो. बट SS three one six जे आहे, त्याच्यासाठी I am really looking for." } ], "steps": [ { "ucid": "21112178841454411", "step_id": "NR1", "step_name": "Warm welcome opener", "weight": 1.0, "result": "pass", "earned": 1.0, "questions_hit": null, "evidence": "Sir, Anukriti speaking, from JSW One, Jindal Steel. Sir, your account was registered on our portal...", "comment": "The agent provided a warm welcome, identified herself and the company, and stated the reason for the call." }, { "ucid": "21112178841454411", "step_id": "NR2", "step_name": "Verify basic profile (4 Qs)", "weight": 1.0, "result": "fail", "earned": 0.0, "questions_hit": 1, "evidence": "", "comment": "The agent only confirmed the customer's name but did not ask about company, procurement city, or decision-making role." }, { "ucid": "21112178841454411", "step_id": "NR3", "step_name": "Full discovery (8 Qs)", "weight": 3.0, "result": "fail", "earned": 0.0, "questions_hit": 1, "evidence": "", "comment": "The agent only asked one discovery question ('You don't take MS at all?') before the call was terminated due to product mismatch." }, { "ucid": "21112178841454411", "step_id": "NR4", "step_name": "Platform education", "weight": 1.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "", "comment": "No platform education was provided as the call was cut short by the product mismatch." }, { "ucid": "21112178841454411", "step_id": "NR5", "step_name": "First opportunity identified", "weight": 2.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "", "comment": "While a requirement was asked for, no specific callback was scheduled when the customer had no immediate MS need." }, { "ucid": "21112178841454411", "step_id": "NR6", "step_name": "Closure - one of three outcomes", "weight": 2.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "", "comment": "The call ended abruptly without a quote, scheduled callback, or walkthrough being agreed upon." } ], "objections": [], "missed_steps": [ "NR2 Verify basic profile (4 Qs)", "NR3 Full discovery (8 Qs)", "NR4 Platform education", "NR5 First opportunity identified", "NR6 Closure - one of three outcomes" ], "objection_phrases_list": [] }