{
  "ucid": "21112178841430462",
  "call_date": "2026-09-03",
  "start_time": "1899-12-30 11:15:04",
  "end_time": "1899-12-30 11:15:33",
  "duration_sec": 29,
  "campaign": "IS_Inte_MFG_M1_3_NoEnq_Sep26",
  "disposition": "General Enquiry",
  "agent": "Anupreeti Mahadik",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA4c985e06da63b1c6d295712122e168f0.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 223,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "/data/audio/21112178841430462__DIA4c985e06da63b1c6d295712122e168f0.mp3",
  "audio_bytes": 47952,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-11 11:36:57.972567+00",
  "audio_secs": 15.984,
  "source_file": "Sep1-10.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[1s] CUSTOMER: Hello?   (हॅलो?)\n[2s] AGENT: Hello, is Mr. Digambar speaking?   (हॅलो, दिगंबर सर बोलतायत?)\n[4s] CUSTOMER: Yes.   (येस.)\n[4s] AGENT: Sir, Anukriti speaking from JSW One, Jindal Steel.   (सर अनुकृती बोलतीये JSW One मधून, जिंदाल स्टील.)\n[7s] CUSTOMER: Yes ma'am, my conversation has already happened.   (हा मॅम, झालेलं आहे माझं बोलणं.)\n[9s] AGENT: Has it happened? Okay sir.   (झालेलं आहे का? चालेल सर.)\n[10s] AGENT: Okay. Thank you.   (ठीक आहे. थँक यू.)",
  "language": "Marathi",
  "languages": "[\"Marathi\", \"English\"]",
  "turn_count": 7,
  "connected": 1,
  "audio_notes": "clear: The audio is clear and the conversation is easily understandable.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "7 turns, clean transcript (0% inaudible)",
  "band_language": "Marathi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "new_registration",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 1.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"NR2 Verify basic profile (4 Qs)\", \"NR3 Full discovery (8 Qs)\", \"NR4 Platform education\", \"NR5 First opportunity identified\", \"NR6 Closure - one of three outcomes\"]",
  "pitch_coaching_note": "When a customer says they've already spoken with someone, try to verify who they spoke with to ensure a smooth handover, rather than immediately ending the call.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "unknown",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": null,
  "quality_flags_total": 0,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent initiated the call and verified the customer's name. The customer immediately stated that they had already spoken with someone from JSW One. The agent accepted this and politely ended the call without probing further.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"NR1\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Sir, Anukriti speaking from JSW One, Jindal Steel.\", \"comment\": \"Agent gave a standard, professional opening and self-identification.\"}, {\"step_id\": \"NR2\", \"result\": \"fail\", \"questions_hit\": 1, \"evidence\": \"\", \"comment\": \"Agent only verified the customer's name before the customer ended the conversation; the 2-question threshold for a partial pass was not met.\"}, {\"step_id\": \"NR3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"The call was terminated by the customer before any discovery questions could be asked.\"}, {\"step_id\": \"NR4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The call ended before the agent had an opportunity to explain the platform.\"}, {\"step_id\": \"NR5\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The call ended before the agent could ask about a current requirement or schedule a callback.\"}, {\"step_id\": \"NR6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The agent ended the call without securing a quote, specific callback, or platform walkthrough.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"When a customer says they've already spoken with someone, try to verify who they spoke with to ensure a smooth handover, rather than immediately ending the call.\", \"segment_detected\": \"unknown\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"material_flag\": false, \"material_detected\": null, \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent initiated the call and verified the customer's name. The customer immediately stated that they had already spoken with someone from JSW One. The agent accepted this and politely ended the call without probing further.\"}",
  "error": null,
  "latency_ms": 36053,
  "input_tokens": 2793,
  "output_tokens": 645,
  "created_at": "2026-09-25 11:00:55",
  "sentiment": "neutral",
  "sentiment_score": 0.0,
  "sentiment_confidence": "high",
  "pos": 0,
  "neg": 0,
  "lex_hits": 0,
  "objection_phrases": "[]",
  "sentiment_method": "0.7*prior (damped - label alone is weak)",
  "talk_ratio": 0.734,
  "agent_talk_sec": 6.9,
  "customer_talk_sec": 2.5,
  "dead_air_sec": 19.6,
  "longest_monologue_sec": 2.6,
  "agent_wpm": 182.6,
  "interruptions": 0,
  "agent_turns": 4,
  "customer_turns": 3,
  "discovery_qs": 2,
  "words_agent": 21,
  "words_customer": 9,
  "monologue_heavy": 1,
  "turns": [
    {
      "ucid": "21112178841430462",
      "idx": 0,
      "speaker": "customer",
      "start_s": 0.87,
      "end_s": 1.24,
      "text_en": "Hello?",
      "text_native": "हॅलो?"
    },
    {
      "ucid": "21112178841430462",
      "idx": 1,
      "speaker": "agent",
      "start_s": 1.58,
      "end_s": 3.3,
      "text_en": "Hello, is Mr. Digambar speaking?",
      "text_native": "हॅलो, दिगंबर सर बोलतायत?"
    },
    {
      "ucid": "21112178841430462",
      "idx": 2,
      "speaker": "customer",
      "start_s": 3.6,
      "end_s": 3.92,
      "text_en": "Yes.",
      "text_native": "येस."
    },
    {
      "ucid": "21112178841430462",
      "idx": 3,
      "speaker": "agent",
      "start_s": 4.2,
      "end_s": 6.83,
      "text_en": "Sir, Anukriti speaking from JSW One, Jindal Steel.",
      "text_native": "सर अनुकृती बोलतीये JSW One मधून, जिंदाल स्टील."
    },
    {
      "ucid": "21112178841430462",
      "idx": 4,
      "speaker": "customer",
      "start_s": 7.0,
      "end_s": 8.84,
      "text_en": "Yes ma'am, my conversation has already happened.",
      "text_native": "हा मॅम, झालेलं आहे माझं बोलणं."
    },
    {
      "ucid": "21112178841430462",
      "idx": 5,
      "speaker": "agent",
      "start_s": 9.0,
      "end_s": 10.3,
      "text_en": "Has it happened? Okay sir.",
      "text_native": "झालेलं आहे का? चालेल सर."
    },
    {
      "ucid": "21112178841430462",
      "idx": 6,
      "speaker": "agent",
      "start_s": 10.3,
      "end_s": 11.54,
      "text_en": "Okay. Thank you.",
      "text_native": "ठीक आहे. थँक यू."
    }
  ],
  "steps": [
    {
      "ucid": "21112178841430462",
      "step_id": "NR1",
      "step_name": "Warm welcome opener",
      "weight": 1.0,
      "result": "pass",
      "earned": 1.0,
      "questions_hit": null,
      "evidence": "Sir, Anukriti speaking from JSW One, Jindal Steel.",
      "comment": "Agent gave a standard, professional opening and self-identification."
    },
    {
      "ucid": "21112178841430462",
      "step_id": "NR2",
      "step_name": "Verify basic profile (4 Qs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 1,
      "evidence": "",
      "comment": "Agent only verified the customer's name before the customer ended the conversation; the 2-question threshold for a partial pass was not met."
    },
    {
      "ucid": "21112178841430462",
      "step_id": "NR3",
      "step_name": "Full discovery (8 Qs)",
      "weight": 3.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "The call was terminated by the customer before any discovery questions could be asked."
    },
    {
      "ucid": "21112178841430462",
      "step_id": "NR4",
      "step_name": "Platform education",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The call ended before the agent had an opportunity to explain the platform."
    },
    {
      "ucid": "21112178841430462",
      "step_id": "NR5",
      "step_name": "First opportunity identified",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The call ended before the agent could ask about a current requirement or schedule a callback."
    },
    {
      "ucid": "21112178841430462",
      "step_id": "NR6",
      "step_name": "Closure - one of three outcomes",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The agent ended the call without securing a quote, specific callback, or platform walkthrough."
    }
  ],
  "objections": [],
  "missed_steps": [
    "NR2 Verify basic profile (4 Qs)",
    "NR3 Full discovery (8 Qs)",
    "NR4 Platform education",
    "NR5 First opportunity identified",
    "NR6 Closure - one of three outcomes"
  ],
  "objection_phrases_list": []
}