{
  "ucid": "21112178841396271",
  "call_date": "2026-09-03",
  "start_time": "2026-09-03 11:09:22",
  "end_time": "2026-09-03 11:11:12",
  "duration_sec": 110,
  "campaign": "IS_Inte_MFG_M1_3_NoEnq_Sep26",
  "disposition": "No_requirement",
  "agent": "Anupreeti Mahadik",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA40c82043d93eb943533ec7b53d8db61b.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 1151,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "/data/audio/21112178841396271__DIA40c82043d93eb943533ec7b53d8db61b.mp3",
  "audio_bytes": 276048,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-11 12:19:54.357907+00",
  "audio_secs": 92.016,
  "source_file": "Sep1-10>40s.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[0s] CUSTOMER: Hello.   (हॅलो.)\n[1s] CUSTOMER: Yes.   (हा.)\n[2s] AGENT: Inox Enterprises?\n[3s] CUSTOMER: Jindal?\n[4s] AGENT: Sir, Anikita is speaking from JSW One.   (सर, अनिकिता बोलतीये JSW One मधून.)\n[6s] CUSTOMER: From where?   (कुठून?)\n[7s] AGENT: JSW One, Jindal Steel, sir.   (JSW One, Jindal Steel, सर.)\n[9s] CUSTOMER: JSW?\n[10s] AGENT: JSW One, Jindal Steel.\n[11s] CUSTOMER: Yes yes, speak, speak.   (हा हा, बोला ना, बोला.)\n[12s] AGENT: Sir, your account was registered on our portal, so I was checking if you have any requirement in MS Steel.   (सर, तुमचा अकाउंट आमच्या पोर्टलवर रजिस्टर्ड होता, तर तुमची काही रिक्वायरमेंट आहे का जाणून घेत होते MS Steel मध्ये.)\n[17s] CUSTOMER: For us, yes, are you talking about square pipes etc.? Tubes etc.?   (आपल्याला हो, म्हणजे स्क्वेअर पाईप वगैरे म्हणून राहिले का तुम्ही? ट्यूब्स वगैरे?)\n[21s] AGENT: Sir, I didn't understand, can you repeat?   (सर, समजलं नाही, परत बोलता का?)\n[23s] CUSTOMER: No, tell me a little about why you called me, so I will also understand.   (नाही, तुम्ही कशासाठी मला कॉल केला हे थोडं सांगा ना मला, म्हणजे माझ्या पण लक्षात येईल.)\n[26s] AGENT: Sir, I... from JSW, our Jindal Steel's MSME portal, right? From there, your account was registered there. We provide MS sheet metal, HR, CR, GP, GC, GI, TPTGL. You probably registered the account for that.   (सर, मी ना JSW, जे आपलं जिंदाल स्टीलचं एक MSME पोर्टल आहे ना, त्याच्यावरून मी, तुमचा अकाउंट तिकडे रजिस्टर होता. आम्ही MS शीट मेटल देतो, HR, CR, GP, GC, GI, TPTGL. त्यासाठी तुम्ही बहुतेक अकाउंट रजिस्टर केलं असेल.)\n[34s] CUSTOMER: Coil, you supply coils?   (Coil, coil सप्लाय करता तुम्ही?)\n[36s] AGENT: Yes yes, we supply coils. Coils or sheets for you...   (हो हो, coil सप्लाय करतो. Coil किंवा sheet तुम्हाला...)\n[38s] CUSTOMER: No no, I don't want coil sheets. I wanted those tubes of ours, right? Square tube, round tube, yes, I wanted those types.   (नाही नाही, coil sheet मला नाही नको. मला ते आपले जे tubes असतात ना, स्क्वेअर tube, राऊंड tube, हा, तसे वाले पाहिजे होते.)\n[43s] AGENT: Okay okay. I'll check once, I'll let you know if we have it.   (ओके ओके. मी चेक करते एकदा, तुम्हाला सांगते असलं तर.)\n[46s] CUSTOMER: Okay.   (ठीक आहे.)\n[46s] AGENT: Okay, thank you.   (ओके, थँक्यू.)\n[48s] CUSTOMER: Okay.   (ठीक आहे.)",
  "language": "Marathi",
  "languages": "[\"Marathi\", \"English\"]",
  "turn_count": 22,
  "connected": 1,
  "audio_notes": "clear: Background noise of other agents talking on the agent's side, but it does not significantly affect transcription.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "22 turns, clean transcript (0% inaudible)",
  "band_language": "Marathi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "new_registration",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 1.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"NR2 Verify basic profile (4 Qs)\", \"NR3 Full discovery (8 Qs)\", \"NR4 Platform education\", \"NR5 First opportunity identified\", \"NR6 Closure - one of three outcomes\"]",
  "pitch_coaching_note": "When a call ends early due to a product mismatch, still try to capture basic profile information like the procurement city to ensure our CRM data is complete.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "wrong_product",
  "mfg_flag": 1,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 1,
  "material_detected": "Tubes / Pipes",
  "catalogue_status": "not_available",
  "quality_flags_total": 2,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent contacted a customer who had registered on the portal. The customer immediately clarified they needed square and round tubes, not the flat steel products (coils, sheets) the agent offered. The agent acknowledged the product mismatch, said she would check for availability, and ended the call.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"NR1\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Sir, your account was registered on our portal, so I was checking if you have any requirement in MS Steel.\", \"comment\": \"The agent opened by referencing the customer's registration and checking for requirements, which is a warm, non-aggressive approach.\"}, {\"step_id\": \"NR2\", \"result\": \"fail\", \"questions_hit\": 1, \"evidence\": \"Inox Enterprises?\", \"comment\": \"The agent only verified the company name but did not ask for the procurement city, decision-making involvement, or best contact details.\"}, {\"step_id\": \"NR3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"The conversation was cut short by a product mismatch before any of the 8 discovery questions could be asked.\"}, {\"step_id\": \"NR4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The agent mentioned the portal but did not explain any of its benefits like transparent pricing, test certificates, or stock availability.\"}, {\"step_id\": \"NR5\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"if you have any requirement in MS Steel.\", \"comment\": \"The agent asked for a requirement, but when the customer stated a need for a product not offered (tubes), the call ended without capturing specs or scheduling a callback.\"}, {\"step_id\": \"NR6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"Okay okay. I'll check once, I'll let you know if we have it.\", \"comment\": \"The call ended with a vague promise to check, not with a confirmed quote, specific callback time, or a scheduled platform walkthrough.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"When a call ends early due to a product mismatch, still try to capture basic profile information like the procurement city to ensure our CRM data is complete.\", \"segment_detected\": \"wrong_product\", \"mfg_flag\": true, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": true, \"material_detected\": \"Tubes / Pipes\", \"catalogue_status\": \"not_available\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent contacted a customer who had registered on the portal. The customer immediately clarified they needed square and round tubes, not the flat steel products (coils, sheets) the agent offered. The agent acknowledged the product mismatch, said she would check for availability, and ended the call.\"}",
  "error": null,
  "latency_ms": 31923,
  "input_tokens": 3375,
  "output_tokens": 780,
  "created_at": "2026-09-25 11:44:30",
  "sentiment": "neutral",
  "sentiment_score": -0.118,
  "sentiment_confidence": "high",
  "pos": 3,
  "neg": 3,
  "lex_hits": 7,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.602,
  "agent_talk_sec": 25.4,
  "customer_talk_sec": 16.8,
  "dead_air_sec": 67.8,
  "longest_monologue_sec": 7.9,
  "agent_wpm": 250.4,
  "interruptions": 0,
  "agent_turns": 10,
  "customer_turns": 12,
  "discovery_qs": 3,
  "words_agent": 106,
  "words_customer": 66,
  "monologue_heavy": 0,
  "turns": [
    {
      "ucid": "21112178841396271",
      "idx": 0,
      "speaker": "customer",
      "start_s": 0.21,
      "end_s": 0.71,
      "text_en": "Hello.",
      "text_native": "हॅलो."
    },
    {
      "ucid": "21112178841396271",
      "idx": 1,
      "speaker": "customer",
      "start_s": 1.11,
      "end_s": 1.41,
      "text_en": "Yes.",
      "text_native": "हा."
    },
    {
      "ucid": "21112178841396271",
      "idx": 2,
      "speaker": "agent",
      "start_s": 1.6,
      "end_s": 2.9,
      "text_en": "Inox Enterprises?",
      "text_native": "Inox Enterprises?"
    },
    {
      "ucid": "21112178841396271",
      "idx": 3,
      "speaker": "customer",
      "start_s": 3.3,
      "end_s": 3.9,
      "text_en": "Jindal?",
      "text_native": "Jindal?"
    },
    {
      "ucid": "21112178841396271",
      "idx": 4,
      "speaker": "agent",
      "start_s": 4.1,
      "end_s": 6.0,
      "text_en": "Sir, Anikita is speaking from JSW One.",
      "text_native": "सर, अनिकिता बोलतीये JSW One मधून."
    },
    {
      "ucid": "21112178841396271",
      "idx": 5,
      "speaker": "customer",
      "start_s": 6.3,
      "end_s": 6.7,
      "text_en": "From where?",
      "text_native": "कुठून?"
    },
    {
      "ucid": "21112178841396271",
      "idx": 6,
      "speaker": "agent",
      "start_s": 6.9,
      "end_s": 8.3,
      "text_en": "JSW One, Jindal Steel, sir.",
      "text_native": "JSW One, Jindal Steel, सर."
    },
    {
      "ucid": "21112178841396271",
      "idx": 7,
      "speaker": "customer",
      "start_s": 8.8,
      "end_s": 9.3,
      "text_en": "JSW?",
      "text_native": "JSW?"
    },
    {
      "ucid": "21112178841396271",
      "idx": 8,
      "speaker": "agent",
      "start_s": 9.5,
      "end_s": 10.8,
      "text_en": "JSW One, Jindal Steel.",
      "text_native": "JSW One, Jindal Steel."
    },
    {
      "ucid": "21112178841396271",
      "idx": 9,
      "speaker": "customer",
      "start_s": 11.0,
      "end_s": 12.2,
      "text_en": "Yes yes, speak, speak.",
      "text_native": "हा हा, बोला ना, बोला."
    },
    {
      "ucid": "21112178841396271",
      "idx": 10,
      "speaker": "agent",
      "start_s": 12.3,
      "end_s": 16.8,
      "text_en": "Sir, your account was registered on our portal, so I was checking if you have any requirement in MS Steel.",
      "text_native": "सर, तुमचा अकाउंट आमच्या पोर्टलवर रजिस्टर्ड होता, तर तुमची काही रिक्वायरमेंट आहे का जाणून घेत होते MS Steel मध्ये."
    },
    {
      "ucid": "21112178841396271",
      "idx": 11,
      "speaker": "customer",
      "start_s": 17.4,
      "end_s": 20.5,
      "text_en": "For us, yes, are you talking about square pipes etc.? Tubes etc.?",
      "text_native": "आपल्याला हो, म्हणजे स्क्वेअर पाईप वगैरे म्हणून राहिले का तुम्ही? ट्यूब्स वगैरे?"
    },
    {
      "ucid": "21112178841396271",
      "idx": 12,
      "speaker": "agent",
      "start_s": 20.9,
      "end_s": 22.4,
      "text_en": "Sir, I didn't understand, can you repeat?",
      "text_native": "सर, समजलं नाही, परत बोलता का?"
    },
    {
      "ucid": "21112178841396271",
      "idx": 13,
      "speaker": "customer",
      "start_s": 22.7,
      "end_s": 25.9,
      "text_en": "No, tell me a little about why you called me, so I will also understand.",
      "text_native": "नाही, तुम्ही कशासाठी मला कॉल केला हे थोडं सांगा ना मला, म्हणजे माझ्या पण लक्षात येईल."
    },
    {
      "ucid": "21112178841396271",
      "idx": 14,
      "speaker": "agent",
      "start_s": 26.1,
      "end_s": 34.0,
      "text_en": "Sir, I... from JSW, our Jindal Steel's MSME portal, right? From there, your account was registered there. We provide MS sheet metal, HR, CR, GP, GC, GI, TPTGL. You probably registered the account for that.",
      "text_native": "सर, मी ना JSW, जे आपलं जिंदाल स्टीलचं एक MSME पोर्टल आहे ना, त्याच्यावरून मी, तुमचा अकाउंट तिकडे रजिस्टर होता. आम्ही MS शीट मेटल देतो, HR, CR, GP, GC, GI, TPTGL. त्यासाठी तुम्ही बहुतेक अकाउंट रजिस्टर केलं असेल."
    },
    {
      "ucid": "21112178841396271",
      "idx": 15,
      "speaker": "customer",
      "start_s": 34.0,
      "end_s": 35.3,
      "text_en": "Coil, you supply coils?",
      "text_native": "Coil, coil सप्लाय करता तुम्ही?"
    },
    {
      "ucid": "21112178841396271",
      "idx": 16,
      "speaker": "agent",
      "start_s": 35.5,
      "end_s": 37.5,
      "text_en": "Yes yes, we supply coils. Coils or sheets for you...",
      "text_native": "हो हो, coil सप्लाय करतो. Coil किंवा sheet तुम्हाला..."
    },
    {
      "ucid": "21112178841396271",
      "idx": 17,
      "speaker": "customer",
      "start_s": 37.8,
      "end_s": 42.5,
      "text_en": "No no, I don't want coil sheets. I wanted those tubes of ours, right? Square tube, round tube, yes, I wanted those types.",
      "text_native": "नाही नाही, coil sheet मला नाही नको. मला ते आपले जे tubes असतात ना, स्क्वेअर tube, राऊंड tube, हा, तसे वाले पाहिजे होते."
    },
    {
      "ucid": "21112178841396271",
      "idx": 18,
      "speaker": "agent",
      "start_s": 42.9,
      "end_s": 45.5,
      "text_en": "Okay okay. I'll check once, I'll let you know if we have it.",
      "text_native": "ओके ओके. मी चेक करते एकदा, तुम्हाला सांगते असलं तर."
    },
    {
      "ucid": "21112178841396271",
      "idx": 19,
      "speaker": "customer",
      "start_s": 45.7,
      "end_s": 46.2,
      "text_en": "Okay.",
      "text_native": "ठीक आहे."
    },
    {
      "ucid": "21112178841396271",
      "idx": 20,
      "speaker": "agent",
      "start_s": 46.5,
      "end_s": 47.5,
      "text_en": "Okay, thank you.",
      "text_native": "ओके, थँक्यू."
    },
    {
      "ucid": "21112178841396271",
      "idx": 21,
      "speaker": "customer",
      "start_s": 47.5,
      "end_s": 48.0,
      "text_en": "Okay.",
      "text_native": "ठीक आहे."
    }
  ],
  "steps": [
    {
      "ucid": "21112178841396271",
      "step_id": "NR1",
      "step_name": "Warm welcome opener",
      "weight": 1.0,
      "result": "pass",
      "earned": 1.0,
      "questions_hit": null,
      "evidence": "Sir, your account was registered on our portal, so I was checking if you have any requirement in MS Steel.",
      "comment": "The agent opened by referencing the customer's registration and checking for requirements, which is a warm, non-aggressive approach."
    },
    {
      "ucid": "21112178841396271",
      "step_id": "NR2",
      "step_name": "Verify basic profile (4 Qs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 1,
      "evidence": "Inox Enterprises?",
      "comment": "The agent only verified the company name but did not ask for the procurement city, decision-making involvement, or best contact details."
    },
    {
      "ucid": "21112178841396271",
      "step_id": "NR3",
      "step_name": "Full discovery (8 Qs)",
      "weight": 3.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "The conversation was cut short by a product mismatch before any of the 8 discovery questions could be asked."
    },
    {
      "ucid": "21112178841396271",
      "step_id": "NR4",
      "step_name": "Platform education",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The agent mentioned the portal but did not explain any of its benefits like transparent pricing, test certificates, or stock availability."
    },
    {
      "ucid": "21112178841396271",
      "step_id": "NR5",
      "step_name": "First opportunity identified",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "if you have any requirement in MS Steel.",
      "comment": "The agent asked for a requirement, but when the customer stated a need for a product not offered (tubes), the call ended without capturing specs or scheduling a callback."
    },
    {
      "ucid": "21112178841396271",
      "step_id": "NR6",
      "step_name": "Closure - one of three outcomes",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "Okay okay. I'll check once, I'll let you know if we have it.",
      "comment": "The call ended with a vague promise to check, not with a confirmed quote, specific callback time, or a scheduled platform walkthrough."
    }
  ],
  "objections": [],
  "missed_steps": [
    "NR2 Verify basic profile (4 Qs)",
    "NR3 Full discovery (8 Qs)",
    "NR4 Platform education",
    "NR5 First opportunity identified",
    "NR6 Closure - one of three outcomes"
  ],
  "objection_phrases_list": []
}