Call 21112178841395152 2026-09-03 · sudeeps · 1:14
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_Inte_MFG_M1_3_NoEnq_Sep26 | No_requirement | full conversation 15 turns, clean transcript (0% inaudible) | Marathi | 15 | new_registration (campaign_name:medium) |
Audio: clear: The customer's line has some minor background noise, but it doesn't affect transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
1.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
2
/4 flags
segment: construction
material: Customer is a contractor looking for electrical contracts, not to purchase steel.
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.17
confidence high · +0/−0
from 1 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Full discovery (8 Qs)
Only asked about business type before the call was cut short by the customer's clarification.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] ESP सर्विसेस... [Rep:] आप कौन सा ब्रांड में लेते हो शीट्स जनरली?... [Customer:] चार से पांच टन चाहिए मुझे मिनिमम... [Rep:] Payment sir, 100% advance.
−2.0 pts
First opportunity identified
The agent asked about a requirement but did not schedule a specific callback date when none was present.
How Sajal Bhaskar did it on a
10.0/10 call —
I will call you tomorrow afternoon after 12 or 1 o'clock.
−2.0 pts
Closure - one of three outcomes
The call ended with a simple thank you, not one of the three required closure outcomes.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] मैं आपको कल दोपहर बारह एक बजे के बाद फोन करता हूं। चलेगा? [Agent:] हां चलेगा, चलेगा।
did well
Warm welcome opener
Onkar sir, greetings. This is Sudip speaking from JSW One, from Jindal.
Summary
The agent followed up on a new registration. The customer, an electrical contractor, clarified they had registered hoping to find contracting work with JSW, not to purchase steel. The agent acknowledged this and ended the call without further discovery or setting a next step.
Coaching
Even when a customer has no immediate need, ensure you capture basic profile details and schedule a specific future check-in to build the pipeline.
Missed:
NR2 Verify basic profile (4 Qs) NR3 Full discovery (8 Qs) NR4 Platform education NR5 First opportunity identified NR6 Closure - one of three outcomes
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| NR1 Warm welcome opener | 1 | pass | – | 1.0 | Onkar sir, greetings. This is Sudip speaking from JSW One, from Jindal. The agent provided a warm and professional opening. |
| NR2 Verify basic profile (4 Qs) | 1 | fail | 1 | 0.0 |
Only verified name/company; no other basic profile questions were asked. |
| NR3 Full discovery (8 Qs) | 3 | fail | 1 | 0.0 |
Only asked about business type before the call was cut short by the customer's clarification. |
| NR4 Platform education | 1 | fail | – | 0.0 |
The call ended before any platform education could be offered. |
| NR5 First opportunity identified | 2 | fail | – | 0.0 |
The agent asked about a requirement but did not schedule a specific callback date when none was present. |
| NR6 Closure - one of three outcomes | 2 | fail | – | 0.0 |
The call ended with a simple thank you, not one of the three required closure outcomes. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.661 | 21.3s | 10.9s | 41.8s | 5.0s | 256.3 | 0 | 8 | 7 | 4 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.9s
Hello.
हॅलो.
agent
1.6s
Hello, Mr. Onkar from Patewar Electricals and Suppliers?
हॅलो, मिस्टर ओंकार फ्रॉम पटेवार इलेक्ट्रिकल्स अँड सप्लायर्स?
customer
4.8s
Yes.
येस.
agent
5.5s
Onkar sir, greetings. This is Sudip speaking from JSW One, from Jindal.
ओंकार सर नमस्कार, सुदीप बोलतोय JSW One मधनं, जिंदालची.
customer
9.3s
Yes, tell me.
हा, बोला ना.
agent
10.3s
Sir, is this your company or do you have a shop here, sir?
सर, ही तुमची कंपनी किंवा तुमचा ऐकूनचा शॉप आहे का सर हे?
customer
13.5s
No sir, I am a contractor. That...
नाही ना सर, मी कॉन्ट्रॅक्टर आहो. ते...
agent
15.5s
Contractor...
कॉन्ट्रॅक्टर...
customer
16.0s
Yes, tell me.
हा, बोला ना.
agent
17.0s
This was a follow-up call, sir. The registration has been done, it's been about a month now. So, did you have any requirement?
फॉलो अप कॉल होता सर, रजिस्ट्रेशन होऊन झालाय एक-आठ महिना कम्प्लीट होईल आता. तर काय रिक्वायरमेंट होती का आपल्याला?
customer
22.5s
Uh, sir, requirement means, the contacts that come up in JSW, here in Gadchiroli for electric, I had registered for that.
अ, सर रिक्वायरमेंट म्हणजे JSW मध्ये जे काही कॉन्टॅक्ट निघत राहतात, इकडे गडचिरोलीला इलेक्ट्रिकचे, त्याच्यासाठी रजिस्ट्रेशन केला होता तो.
agent
29.2s
Okay.
agent
30.6s
Okay, so you don't have any requirement right now. You are saying that you will let us know when you have one. Correct?
अच्छा, म्हणजे आता रिक्वायरमेंट काय नाहीये. जेव्हा येईल तेव्हा तुम्ही सांगाल असं म्हणताय तुम्ही. बरोबर?
customer
34.3s
Yes, yes.
हो, हो.
agent
34.9s
Correct. Okay, alright Onkar sir, that's fine. Thank you.
बरोबर. बरं, ठीक आहे ओंकार सर, चालेल. थँक्यू.