{
  "ucid": "21112178841395152",
  "call_date": "2026-09-03",
  "start_time": "2026-09-03 11:09:11",
  "end_time": "2026-09-03 11:10:25",
  "duration_sec": 74,
  "campaign": "IS_Inte_MFG_M1_3_NoEnq_Sep26",
  "disposition": "No_requirement",
  "agent": "sudeeps",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIAb220fa88c7ce8a7136a237046d3cb79e.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 1152,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "/data/audio/21112178841395152__DIAb220fa88c7ce8a7136a237046d3cb79e.mp3",
  "audio_bytes": 161568,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-11 12:19:54.357907+00",
  "audio_secs": 53.856,
  "source_file": "Sep1-10>40s.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[1s] CUSTOMER: Hello.   (हॅलो.)\n[2s] AGENT: Hello, Mr. Onkar from Patewar Electricals and Suppliers?   (हॅलो, मिस्टर ओंकार फ्रॉम पटेवार इलेक्ट्रिकल्स अँड सप्लायर्स?)\n[5s] CUSTOMER: Yes.   (येस.)\n[5s] AGENT: Onkar sir, greetings. This is Sudip speaking from JSW One, from Jindal.   (ओंकार सर नमस्कार, सुदीप बोलतोय JSW One मधनं, जिंदालची.)\n[9s] CUSTOMER: Yes, tell me.   (हा, बोला ना.)\n[10s] AGENT: Sir, is this your company or do you have a shop here, sir?   (सर, ही तुमची कंपनी किंवा तुमचा ऐकूनचा शॉप आहे का सर हे?)\n[14s] CUSTOMER: No sir, I am a contractor. That...   (नाही ना सर, मी कॉन्ट्रॅक्टर आहो. ते...)\n[16s] AGENT: Contractor...   (कॉन्ट्रॅक्टर...)\n[16s] CUSTOMER: Yes, tell me.   (हा, बोला ना.)\n[17s] AGENT: This was a follow-up call, sir. The registration has been done, it's been about a month now. So, did you have any requirement?   (फॉलो अप कॉल होता सर, रजिस्ट्रेशन होऊन झालाय एक-आठ महिना कम्प्लीट होईल आता. तर काय रिक्वायरमेंट होती का आपल्याला?)\n[22s] CUSTOMER: Uh, sir, requirement means, the contacts that come up in JSW, here in Gadchiroli for electric, I had registered for that.   (अ, सर रिक्वायरमेंट म्हणजे JSW मध्ये जे काही कॉन्टॅक्ट निघत राहतात, इकडे गडचिरोलीला इलेक्ट्रिकचे, त्याच्यासाठी रजिस्ट्रेशन केला होता तो.)\n[29s] AGENT: Okay.\n[31s] AGENT: Okay, so you don't have any requirement right now. You are saying that you will let us know when you have one. Correct?   (अच्छा, म्हणजे आता रिक्वायरमेंट काय नाहीये. जेव्हा येईल तेव्हा तुम्ही सांगाल असं म्हणताय तुम्ही. बरोबर?)\n[34s] CUSTOMER: Yes, yes.   (हो, हो.)\n[35s] AGENT: Correct. Okay, alright Onkar sir, that's fine. Thank you.   (बरोबर. बरं, ठीक आहे ओंकार सर, चालेल. थँक्यू.)",
  "language": "Marathi",
  "languages": "[\"Marathi\", \"English\"]",
  "turn_count": 15,
  "connected": 1,
  "audio_notes": "clear: The customer's line has some minor background noise, but it doesn't affect transcription.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "15 turns, clean transcript (0% inaudible)",
  "band_language": "Marathi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "new_registration",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 1.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"NR2 Verify basic profile (4 Qs)\", \"NR3 Full discovery (8 Qs)\", \"NR4 Platform education\", \"NR5 First opportunity identified\", \"NR6 Closure - one of three outcomes\"]",
  "pitch_coaching_note": "Even when a customer has no immediate need, ensure you capture basic profile details and schedule a specific future check-in to build the pipeline.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "construction",
  "mfg_flag": 1,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 1,
  "material_detected": "Customer is a contractor looking for electrical contracts, not to purchase steel.",
  "catalogue_status": "not_available",
  "quality_flags_total": 2,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent followed up on a new registration. The customer, an electrical contractor, clarified they had registered hoping to find contracting work with JSW, not to purchase steel. The agent acknowledged this and ended the call without further discovery or setting a next step.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"NR1\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Onkar sir, greetings. This is Sudip speaking from JSW One, from Jindal.\", \"comment\": \"The agent provided a warm and professional opening.\"}, {\"step_id\": \"NR2\", \"result\": \"fail\", \"questions_hit\": 1, \"evidence\": \"\", \"comment\": \"Only verified name/company; no other basic profile questions were asked.\"}, {\"step_id\": \"NR3\", \"result\": \"fail\", \"questions_hit\": 1, \"evidence\": \"\", \"comment\": \"Only asked about business type before the call was cut short by the customer's clarification.\"}, {\"step_id\": \"NR4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The call ended before any platform education could be offered.\"}, {\"step_id\": \"NR5\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The agent asked about a requirement but did not schedule a specific callback date when none was present.\"}, {\"step_id\": \"NR6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The call ended with a simple thank you, not one of the three required closure outcomes.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"Even when a customer has no immediate need, ensure you capture basic profile details and schedule a specific future check-in to build the pipeline.\", \"segment_detected\": \"construction\", \"mfg_flag\": true, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": true, \"material_detected\": \"Customer is a contractor looking for electrical contracts, not to purchase steel.\", \"catalogue_status\": \"not_available\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent followed up on a new registration. The customer, an electrical contractor, clarified they had registered hoping to find contracting work with JSW, not to purchase steel. The agent acknowledged this and ended the call without further discovery or setting a next step.\"}",
  "error": null,
  "latency_ms": 35463,
  "input_tokens": 3163,
  "output_tokens": 676,
  "created_at": "2026-09-25 11:44:36",
  "sentiment": "negative",
  "sentiment_score": -0.167,
  "sentiment_confidence": "high",
  "pos": 0,
  "neg": 0,
  "lex_hits": 1,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.661,
  "agent_talk_sec": 21.3,
  "customer_talk_sec": 10.9,
  "dead_air_sec": 41.8,
  "longest_monologue_sec": 5.0,
  "agent_wpm": 256.3,
  "interruptions": 0,
  "agent_turns": 8,
  "customer_turns": 7,
  "discovery_qs": 4,
  "words_agent": 91,
  "words_customer": 38,
  "monologue_heavy": 0,
  "turns": [
    {
      "ucid": "21112178841395152",
      "idx": 0,
      "speaker": "customer",
      "start_s": 0.87,
      "end_s": 1.27,
      "text_en": "Hello.",
      "text_native": "हॅलो."
    },
    {
      "ucid": "21112178841395152",
      "idx": 1,
      "speaker": "agent",
      "start_s": 1.59,
      "end_s": 4.55,
      "text_en": "Hello, Mr. Onkar from Patewar Electricals and Suppliers?",
      "text_native": "हॅलो, मिस्टर ओंकार फ्रॉम पटेवार इलेक्ट्रिकल्स अँड सप्लायर्स?"
    },
    {
      "ucid": "21112178841395152",
      "idx": 2,
      "speaker": "customer",
      "start_s": 4.8,
      "end_s": 5.1,
      "text_en": "Yes.",
      "text_native": "येस."
    },
    {
      "ucid": "21112178841395152",
      "idx": 3,
      "speaker": "agent",
      "start_s": 5.46,
      "end_s": 8.84,
      "text_en": "Onkar sir, greetings. This is Sudip speaking from JSW One, from Jindal.",
      "text_native": "ओंकार सर नमस्कार, सुदीप बोलतोय JSW One मधनं, जिंदालची."
    },
    {
      "ucid": "21112178841395152",
      "idx": 4,
      "speaker": "customer",
      "start_s": 9.3,
      "end_s": 10.1,
      "text_en": "Yes, tell me.",
      "text_native": "हा, बोला ना."
    },
    {
      "ucid": "21112178841395152",
      "idx": 5,
      "speaker": "agent",
      "start_s": 10.3,
      "end_s": 13.24,
      "text_en": "Sir, is this your company or do you have a shop here, sir?",
      "text_native": "सर, ही तुमची कंपनी किंवा तुमचा ऐकूनचा शॉप आहे का सर हे?"
    },
    {
      "ucid": "21112178841395152",
      "idx": 6,
      "speaker": "customer",
      "start_s": 13.53,
      "end_s": 15.53,
      "text_en": "No sir, I am a contractor. That...",
      "text_native": "नाही ना सर, मी कॉन्ट्रॅक्टर आहो. ते..."
    },
    {
      "ucid": "21112178841395152",
      "idx": 7,
      "speaker": "agent",
      "start_s": 15.53,
      "end_s": 15.93,
      "text_en": "Contractor...",
      "text_native": "कॉन्ट्रॅक्टर..."
    },
    {
      "ucid": "21112178841395152",
      "idx": 8,
      "speaker": "customer",
      "start_s": 16.0,
      "end_s": 16.6,
      "text_en": "Yes, tell me.",
      "text_native": "हा, बोला ना."
    },
    {
      "ucid": "21112178841395152",
      "idx": 9,
      "speaker": "agent",
      "start_s": 17.0,
      "end_s": 22.0,
      "text_en": "This was a follow-up call, sir. The registration has been done, it's been about a month now. So, did you have any requirement?",
      "text_native": "फॉलो अप कॉल होता सर, रजिस्ट्रेशन होऊन झालाय एक-आठ महिना कम्प्लीट होईल आता. तर काय रिक्वायरमेंट होती का आपल्याला?"
    },
    {
      "ucid": "21112178841395152",
      "idx": 10,
      "speaker": "customer",
      "start_s": 22.5,
      "end_s": 28.8,
      "text_en": "Uh, sir, requirement means, the contacts that come up in JSW, here in Gadchiroli for electric, I had registered for that.",
      "text_native": "अ, सर रिक्वायरमेंट म्हणजे JSW मध्ये जे काही कॉन्टॅक्ट निघत राहतात, इकडे गडचिरोलीला इलेक्ट्रिकचे, त्याच्यासाठी रजिस्ट्रेशन केला होता तो."
    },
    {
      "ucid": "21112178841395152",
      "idx": 11,
      "speaker": "agent",
      "start_s": 29.2,
      "end_s": 29.6,
      "text_en": "Okay.",
      "text_native": "Okay."
    },
    {
      "ucid": "21112178841395152",
      "idx": 12,
      "speaker": "agent",
      "start_s": 30.6,
      "end_s": 34.2,
      "text_en": "Okay, so you don't have any requirement right now. You are saying that you will let us know when you have one. Correct?",
      "text_native": "अच्छा, म्हणजे आता रिक्वायरमेंट काय नाहीये. जेव्हा येईल तेव्हा तुम्ही सांगाल असं म्हणताय तुम्ही. बरोबर?"
    },
    {
      "ucid": "21112178841395152",
      "idx": 13,
      "speaker": "customer",
      "start_s": 34.3,
      "end_s": 34.8,
      "text_en": "Yes, yes.",
      "text_native": "हो, हो."
    },
    {
      "ucid": "21112178841395152",
      "idx": 14,
      "speaker": "agent",
      "start_s": 34.9,
      "end_s": 37.5,
      "text_en": "Correct. Okay, alright Onkar sir, that's fine. Thank you.",
      "text_native": "बरोबर. बरं, ठीक आहे ओंकार सर, चालेल. थँक्यू."
    }
  ],
  "steps": [
    {
      "ucid": "21112178841395152",
      "step_id": "NR1",
      "step_name": "Warm welcome opener",
      "weight": 1.0,
      "result": "pass",
      "earned": 1.0,
      "questions_hit": null,
      "evidence": "Onkar sir, greetings. This is Sudip speaking from JSW One, from Jindal.",
      "comment": "The agent provided a warm and professional opening."
    },
    {
      "ucid": "21112178841395152",
      "step_id": "NR2",
      "step_name": "Verify basic profile (4 Qs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 1,
      "evidence": "",
      "comment": "Only verified name/company; no other basic profile questions were asked."
    },
    {
      "ucid": "21112178841395152",
      "step_id": "NR3",
      "step_name": "Full discovery (8 Qs)",
      "weight": 3.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 1,
      "evidence": "",
      "comment": "Only asked about business type before the call was cut short by the customer's clarification."
    },
    {
      "ucid": "21112178841395152",
      "step_id": "NR4",
      "step_name": "Platform education",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The call ended before any platform education could be offered."
    },
    {
      "ucid": "21112178841395152",
      "step_id": "NR5",
      "step_name": "First opportunity identified",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The agent asked about a requirement but did not schedule a specific callback date when none was present."
    },
    {
      "ucid": "21112178841395152",
      "step_id": "NR6",
      "step_name": "Closure - one of three outcomes",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The call ended with a simple thank you, not one of the three required closure outcomes."
    }
  ],
  "objections": [],
  "missed_steps": [
    "NR2 Verify basic profile (4 Qs)",
    "NR3 Full discovery (8 Qs)",
    "NR4 Platform education",
    "NR5 First opportunity identified",
    "NR6 Closure - one of three outcomes"
  ],
  "objection_phrases_list": []
}