21112178841390491 · Call

Call 21112178841390491 2026-09-03 · Aditya Pandey · 1:24

Campaign	Disposition	Could we hear it?	Language	Turns	Pitch type
IS_Inte_MFG_M1_3_NoEnq_Sep26	Interested	full conversation 21 turns, clean transcript (0% inaudible)	Hindi	21	new_registration (campaign_name:medium)

Audio: clear: The conversation appears to be an internal call between two JSW employees discussing a lead, rather than a call to an external customer. The role assignment is based on the interaction dynamic (caller/inquirer vs. respondent).

The four signals separate columns, separate owners

1 · Pitch adherence

the REP

0.0/10

no conversation

USP relevance: none

2 · Customer quality

the LEAD we handed over

0 /4 flags

clean lead

3 · Supply

none

4 · Sentiment

the CUSTOMER

+0.77

confidence high · +11/−0 from 15 hits
0.6*lexical + 0.4*prior

What to do differently next time biggest points lost first · the quotes are from real calls

−3.0 pts Full discovery (8 Qs) No discovery questions were asked as the customer immediately redirected the agent to a colleague.

How Sajal Bhaskar did it on a 10.0/10 call —

[Customer:] ESP सर्विसेस... [Rep:] आप कौन सा ब्रांड में लेते हो शीट्स जनरली?... [Customer:] चार से पांच टन चाहिए मुझे मिनिमम... [Rep:] Payment sir, 100% advance.

−2.0 pts First opportunity identified No opportunity was identified with this contact; the agent was redirected to a colleague who is already handling it.

How Sajal Bhaskar did it on a 10.0/10 call —

I will call you tomorrow afternoon after 12 or 1 o'clock.

−2.0 pts Closure - one of three outcomes The call ended with an agreement to get another contact's details, which is not one of the three required closure outcomes.

How Sajal Bhaskar did it on a 10.0/10 call —

[Customer:] मैं आपको कल दोपहर बारह एक बजे के बाद फोन करता हूं। चलेगा? [Agent:] हां चलेगा, चलेगा।

Summary

The agent contacted a person who had registered, Rahul Prajapat from JSW Green Tech. The customer immediately stated that his colleague, Shriram Munde, is already handling the requirement. The agent and customer agreed that the agent would message on Teams to get Shriram's details for follow-up.

Coaching

When a customer immediately redirects you to a colleague, your goal is to get the correct contact details, which you did well. However, the pitch steps were missed, so focus on attempting discovery even in brief interactions.

Missed: NR1 Warm welcome opener NR2 Verify basic profile (4 Qs) NR3 Full discovery (8 Qs) NR4 Platform education NR5 First opportunity identified NR6 Closure - one of three outcomes

Module 1 — step by step every result carries its evidence quote

Step	Wt	Result	Qs	Evidence from the transcript
NR1 Warm welcome opener	1	fail	–	The opener was abrupt and did not establish a warm, helpful tone; it went straight to business without a proper welcome.
NR2 Verify basic profile (4 Qs)	1	fail	1	Uh, your name, what is your full good name, sir? Only asked for the customer's name, missing the other 3 required verification questions.
NR3 Full discovery (8 Qs)	3	fail	0	No discovery questions were asked as the customer immediately redirected the agent to a colleague.
NR4 Platform education	1	fail	–	The platform's benefits and USPs were not explained.
NR5 First opportunity identified	2	fail	–	No opportunity was identified with this contact; the agent was redirected to a colleague who is already handling it.
NR6 Closure - one of three outcomes	2	fail	–	I'll send you a message. The call ended with an agreement to get another contact's details, which is not one of the three required closure outcomes.

Conversation mechanics measured from turn timings, not judged by the LLM

Talk ratio	Agent talk	Customer talk	Dead air	Longest monologue	WPM	Interrupts	Agent turns	Cust turns	Q marks
0.551	19.0s	15.5s	49.5s	3.4s	318.9	0	10	11	6

Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)

customer

1.5s

Hello?

हेलो?

agent

3.0s

Hello?

हेलो?

customer

3.8s

Yes?

हां?

agent

4.4s

Uh, were you speaking from JSW Green Tech, sir?

अह JSW Green Tech से बात कर रहे थे सर?

customer

7.0s

Who?

कौन?

agent

7.7s

Sir, this is Aditya Pandey speaking. Uh, from JSW One, from the JSW One office.

सर मैं आदित्य पांडे बोल रहा था। अह JSW One से, JSW One ऑफिस से।

customer

11.5s

Okay, okay.

agent

12.4s

Actually, you had registered on the platform, regarding that...

Actually आपका ना platform पे register था उसी के regarding...

customer

14.3s

Yes, I had raised it on the platform. Uh, in my team, in our team itself, there is someone named Shriram Munde, he is working on it.

हां platform मैंने raise किया था। अह मेरी टीम, हमारी टीम में ही है श्रीराम मुंडे करके, वो working कर रहा है उसके ऊपर।

agent

19.7s

Okay. No further opportunity was created, that's why I was asking. Can you give me his number so I can talk to him?

Okay. एक आगे कोई opportunity बनी नहीं थी इसलिए मैं पूछ रहा था। उनका number दे सकते हैं आप तो मैं उनसे बात कर लूं?

customer

23.1s

I'll share it, absolutely.

मैं share कर देता हूं, बिल्कुल।

agent

24.7s

Uh, I'll share my WhatsApp number with you... is this your WhatsApp number?

अह मैं आपको अपना WhatsApp number share कर, ये आपका WhatsApp number है?

customer

26.7s

Or you message me on Teams, I'll tell you on Teams, I'll send his details.

या आप Teams पे मेरेको message करो, मैं Teams पे बता, भेज देता हूं detail उनकी।

agent

30.4s

Okay. Uh, your name, what is your full good name, sir?

अच्छा। अह आपका नाम, good name क्या है सर पूरा?

customer

32.4s

Rahul Prajapat.

राहुल प्रजापत।

agent

33.6s

Rahul Prajapat. Oh, is this it? J.Rahul.Prajapat@ yes, okay, I got it.

राहुल प्रजापत। अच्छा यही है क्या? J.Rahul.Prajapat@ हां ठीक है, समझ गया।

customer

36.2s

What?

हैं?

agent

36.8s

I'll send you a message.

मैं आपको एक message भेजता हूं।

customer

37.8s

Yes, send a message, I'll add Shriram Munde, okay?

हां एक message कर दो, मैं add कर देता हूं श्रीराम मुंडे को, ठीक है?

agent

40.6s

Okay.

ठीक है।

customer

41.6s

Okay, okay.