{
  "ucid": "21112178841390491",
  "call_date": "2026-09-03",
  "start_time": "2026-09-03 11:08:24",
  "end_time": "2026-09-03 11:09:48",
  "duration_sec": 84,
  "campaign": "IS_Inte_MFG_M1_3_NoEnq_Sep26",
  "disposition": "Interested",
  "agent": "Aditya Pandey",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA791f320f8a640cc1975c1cd989f5bf32.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 1153,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "/data/audio/21112178841390491__DIA791f320f8a640cc1975c1cd989f5bf32.mp3",
  "audio_bytes": 189864,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-11 12:19:54.357907+00",
  "audio_secs": 63.288,
  "source_file": "Sep1-10>40s.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[1s] CUSTOMER: Hello?   (हेलो?)\n[3s] AGENT: Hello?   (हेलो?)\n[4s] CUSTOMER: Yes?   (हां?)\n[4s] AGENT: Uh, were you speaking from JSW Green Tech, sir?   (अह JSW Green Tech से बात कर रहे थे सर?)\n[7s] CUSTOMER: Who?   (कौन?)\n[8s] AGENT: Sir, this is Aditya Pandey speaking. Uh, from JSW One, from the JSW One office.   (सर मैं आदित्य पांडे बोल रहा था। अह JSW One से, JSW One ऑफिस से।)\n[11s] CUSTOMER: Okay, okay.\n[12s] AGENT: Actually, you had registered on the platform, regarding that...   (Actually आपका ना platform पे register था उसी के regarding...)\n[14s] CUSTOMER: Yes, I had raised it on the platform. Uh, in my team, in our team itself, there is someone named Shriram Munde, he is working on it.   (हां platform मैंने raise किया था। अह मेरी टीम, हमारी टीम में ही है श्रीराम मुंडे करके, वो working कर रहा है उसके ऊपर।)\n[20s] AGENT: Okay. No further opportunity was created, that's why I was asking. Can you give me his number so I can talk to him?   (Okay. एक आगे कोई opportunity बनी नहीं थी इसलिए मैं पूछ रहा था। उनका number दे सकते हैं आप तो मैं उनसे बात कर लूं?)\n[23s] CUSTOMER: I'll share it, absolutely.   (मैं share कर देता हूं, बिल्कुल।)\n[25s] AGENT: Uh, I'll share my WhatsApp number with you... is this your WhatsApp number?   (अह मैं आपको अपना WhatsApp number share कर, ये आपका WhatsApp number है?)\n[27s] CUSTOMER: Or you message me on Teams, I'll tell you on Teams, I'll send his details.   (या आप Teams पे मेरेको message करो, मैं Teams पे बता, भेज देता हूं detail उनकी।)\n[30s] AGENT: Okay. Uh, your name, what is your full good name, sir?   (अच्छा। अह आपका नाम, good name क्या है सर पूरा?)\n[32s] CUSTOMER: Rahul Prajapat.   (राहुल प्रजापत।)\n[34s] AGENT: Rahul Prajapat. Oh, is this it? J.Rahul.Prajapat@ yes, okay, I got it.   (राहुल प्रजापत। अच्छा यही है क्या? J.Rahul.Prajapat@ हां ठीक है, समझ गया।)\n[36s] CUSTOMER: What?   (हैं?)\n[37s] AGENT: I'll send you a message.   (मैं आपको एक message भेजता हूं।)\n[38s] CUSTOMER: Yes, send a message, I'll add Shriram Munde, okay?   (हां एक message कर दो, मैं add कर देता हूं श्रीराम मुंडे को, ठीक है?)\n[41s] AGENT: Okay.   (ठीक है।)\n[42s] CUSTOMER: Okay, okay.",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"English\"]",
  "turn_count": 21,
  "connected": 1,
  "audio_notes": "clear: The conversation appears to be an internal call between two JSW employees discussing a lead, rather than a call to an external customer. The role assignment is based on the interaction dynamic (caller/inquirer vs. respondent).",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "21 turns, clean transcript (0% inaudible)",
  "band_language": "Hindi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "new_registration",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 0.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"NR1 Warm welcome opener\", \"NR2 Verify basic profile (4 Qs)\", \"NR3 Full discovery (8 Qs)\", \"NR4 Platform education\", \"NR5 First opportunity identified\", \"NR6 Closure - one of three outcomes\"]",
  "pitch_coaching_note": "When a customer immediately redirects you to a colleague, your goal is to get the correct contact details, which you did well. However, the pitch steps were missed, so focus on attempting discovery even in brief interactions.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "unknown",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "unknown",
  "quality_flags_total": 0,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent contacted a person who had registered, Rahul Prajapat from JSW Green Tech. The customer immediately stated that his colleague, Shriram Munde, is already handling the requirement. The agent and customer agreed that the agent would message on Teams to get Shriram's details for follow-up.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"NR1\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The opener was abrupt and did not establish a warm, helpful tone; it went straight to business without a proper welcome.\"}, {\"step_id\": \"NR2\", \"result\": \"fail\", \"questions_hit\": 1, \"evidence\": \"Uh, your name, what is your full good name, sir?\", \"comment\": \"Only asked for the customer's name, missing the other 3 required verification questions.\"}, {\"step_id\": \"NR3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"No discovery questions were asked as the customer immediately redirected the agent to a colleague.\"}, {\"step_id\": \"NR4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The platform's benefits and USPs were not explained.\"}, {\"step_id\": \"NR5\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"No opportunity was identified with this contact; the agent was redirected to a colleague who is already handling it.\"}, {\"step_id\": \"NR6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"I'll send you a message.\", \"comment\": \"The call ended with an agreement to get another contact's details, which is not one of the three required closure outcomes.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"When a customer immediately redirects you to a colleague, your goal is to get the correct contact details, which you did well. However, the pitch steps were missed, so focus on attempting discovery even in brief interactions.\", \"segment_detected\": \"unknown\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"unknown\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent contacted a person who had registered, Rahul Prajapat from JSW Green Tech. The customer immediately stated that his colleague, Shriram Munde, is already handling the requirement. The agent and customer agreed that the agent would message on Teams to get Shriram's details for follow-up.\"}",
  "error": null,
  "latency_ms": 30791,
  "input_tokens": 3304,
  "output_tokens": 716,
  "created_at": "2026-09-25 11:44:32",
  "sentiment": "positive",
  "sentiment_score": 0.768,
  "sentiment_confidence": "high",
  "pos": 11,
  "neg": 0,
  "lex_hits": 15,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.551,
  "agent_talk_sec": 19.0,
  "customer_talk_sec": 15.5,
  "dead_air_sec": 49.5,
  "longest_monologue_sec": 3.4,
  "agent_wpm": 318.9,
  "interruptions": 0,
  "agent_turns": 10,
  "customer_turns": 11,
  "discovery_qs": 6,
  "words_agent": 101,
  "words_customer": 65,
  "monologue_heavy": 0,
  "turns": [
    {
      "ucid": "21112178841390491",
      "idx": 0,
      "speaker": "customer",
      "start_s": 1.48,
      "end_s": 1.91,
      "text_en": "Hello?",
      "text_native": "हेलो?"
    },
    {
      "ucid": "21112178841390491",
      "idx": 1,
      "speaker": "agent",
      "start_s": 3.0,
      "end_s": 3.4,
      "text_en": "Hello?",
      "text_native": "हेलो?"
    },
    {
      "ucid": "21112178841390491",
      "idx": 2,
      "speaker": "customer",
      "start_s": 3.77,
      "end_s": 4.01,
      "text_en": "Yes?",
      "text_native": "हां?"
    },
    {
      "ucid": "21112178841390491",
      "idx": 3,
      "speaker": "agent",
      "start_s": 4.4,
      "end_s": 6.5,
      "text_en": "Uh, were you speaking from JSW Green Tech, sir?",
      "text_native": "अह JSW Green Tech से बात कर रहे थे सर?"
    },
    {
      "ucid": "21112178841390491",
      "idx": 4,
      "speaker": "customer",
      "start_s": 7.0,
      "end_s": 7.42,
      "text_en": "Who?",
      "text_native": "कौन?"
    },
    {
      "ucid": "21112178841390491",
      "idx": 5,
      "speaker": "agent",
      "start_s": 7.7,
      "end_s": 11.1,
      "text_en": "Sir, this is Aditya Pandey speaking. Uh, from JSW One, from the JSW One office.",
      "text_native": "सर मैं आदित्य पांडे बोल रहा था। अह JSW One से, JSW One ऑफिस से।"
    },
    {
      "ucid": "21112178841390491",
      "idx": 6,
      "speaker": "customer",
      "start_s": 11.47,
      "end_s": 12.1,
      "text_en": "Okay, okay.",
      "text_native": "Okay, okay."
    },
    {
      "ucid": "21112178841390491",
      "idx": 7,
      "speaker": "agent",
      "start_s": 12.38,
      "end_s": 14.3,
      "text_en": "Actually, you had registered on the platform, regarding that...",
      "text_native": "Actually आपका ना platform पे register था उसी के regarding..."
    },
    {
      "ucid": "21112178841390491",
      "idx": 8,
      "speaker": "customer",
      "start_s": 14.3,
      "end_s": 19.3,
      "text_en": "Yes, I had raised it on the platform. Uh, in my team, in our team itself, there is someone named Shriram Munde, he is working on it.",
      "text_native": "हां platform मैंने raise किया था। अह मेरी टीम, हमारी टीम में ही है श्रीराम मुंडे करके, वो working कर रहा है उसके ऊपर।"
    },
    {
      "ucid": "21112178841390491",
      "idx": 9,
      "speaker": "agent",
      "start_s": 19.67,
      "end_s": 23.1,
      "text_en": "Okay. No further opportunity was created, that's why I was asking. Can you give me his number so I can talk to him?",
      "text_native": "Okay. एक आगे कोई opportunity बनी नहीं थी इसलिए मैं पूछ रहा था। उनका number दे सकते हैं आप तो मैं उनसे बात कर लूं?"
    },
    {
      "ucid": "21112178841390491",
      "idx": 10,
      "speaker": "customer",
      "start_s": 23.1,
      "end_s": 24.4,
      "text_en": "I'll share it, absolutely.",
      "text_native": "मैं share कर देता हूं, बिल्कुल।"
    },
    {
      "ucid": "21112178841390491",
      "idx": 11,
      "speaker": "agent",
      "start_s": 24.68,
      "end_s": 26.7,
      "text_en": "Uh, I'll share my WhatsApp number with you... is this your WhatsApp number?",
      "text_native": "अह मैं आपको अपना WhatsApp number share कर, ये आपका WhatsApp number है?"
    },
    {
      "ucid": "21112178841390491",
      "idx": 12,
      "speaker": "customer",
      "start_s": 26.7,
      "end_s": 30.0,
      "text_en": "Or you message me on Teams, I'll tell you on Teams, I'll send his details.",
      "text_native": "या आप Teams पे मेरेको message करो, मैं Teams पे बता, भेज देता हूं detail उनकी।"
    },
    {
      "ucid": "21112178841390491",
      "idx": 13,
      "speaker": "agent",
      "start_s": 30.4,
      "end_s": 32.1,
      "text_en": "Okay. Uh, your name, what is your full good name, sir?",
      "text_native": "अच्छा। अह आपका नाम, good name क्या है सर पूरा?"
    },
    {
      "ucid": "21112178841390491",
      "idx": 14,
      "speaker": "customer",
      "start_s": 32.4,
      "end_s": 33.3,
      "text_en": "Rahul Prajapat.",
      "text_native": "राहुल प्रजापत।"
    },
    {
      "ucid": "21112178841390491",
      "idx": 15,
      "speaker": "agent",
      "start_s": 33.6,
      "end_s": 36.2,
      "text_en": "Rahul Prajapat. Oh, is this it? J.Rahul.Prajapat@ yes, okay, I got it.",
      "text_native": "राहुल प्रजापत। अच्छा यही है क्या? J.Rahul.Prajapat@ हां ठीक है, समझ गया।"
    },
    {
      "ucid": "21112178841390491",
      "idx": 16,
      "speaker": "customer",
      "start_s": 36.2,
      "end_s": 36.5,
      "text_en": "What?",
      "text_native": "हैं?"
    },
    {
      "ucid": "21112178841390491",
      "idx": 17,
      "speaker": "agent",
      "start_s": 36.8,
      "end_s": 37.8,
      "text_en": "I'll send you a message.",
      "text_native": "मैं आपको एक message भेजता हूं।"
    },
    {
      "ucid": "21112178841390491",
      "idx": 18,
      "speaker": "customer",
      "start_s": 37.8,
      "end_s": 40.3,
      "text_en": "Yes, send a message, I'll add Shriram Munde, okay?",
      "text_native": "हां एक message कर दो, मैं add कर देता हूं श्रीराम मुंडे को, ठीक है?"
    },
    {
      "ucid": "21112178841390491",
      "idx": 19,
      "speaker": "agent",
      "start_s": 40.6,
      "end_s": 41.0,
      "text_en": "Okay.",
      "text_native": "ठीक है।"
    },
    {
      "ucid": "21112178841390491",
      "idx": 20,
      "speaker": "customer",
      "start_s": 41.6,
      "end_s": 42.1,
      "text_en": "Okay, okay.",
      "text_native": "Okay, okay."
    }
  ],
  "steps": [
    {
      "ucid": "21112178841390491",
      "step_id": "NR1",
      "step_name": "Warm welcome opener",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The opener was abrupt and did not establish a warm, helpful tone; it went straight to business without a proper welcome."
    },
    {
      "ucid": "21112178841390491",
      "step_id": "NR2",
      "step_name": "Verify basic profile (4 Qs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 1,
      "evidence": "Uh, your name, what is your full good name, sir?",
      "comment": "Only asked for the customer's name, missing the other 3 required verification questions."
    },
    {
      "ucid": "21112178841390491",
      "step_id": "NR3",
      "step_name": "Full discovery (8 Qs)",
      "weight": 3.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "No discovery questions were asked as the customer immediately redirected the agent to a colleague."
    },
    {
      "ucid": "21112178841390491",
      "step_id": "NR4",
      "step_name": "Platform education",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The platform's benefits and USPs were not explained."
    },
    {
      "ucid": "21112178841390491",
      "step_id": "NR5",
      "step_name": "First opportunity identified",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "No opportunity was identified with this contact; the agent was redirected to a colleague who is already handling it."
    },
    {
      "ucid": "21112178841390491",
      "step_id": "NR6",
      "step_name": "Closure - one of three outcomes",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "I'll send you a message.",
      "comment": "The call ended with an agreement to get another contact's details, which is not one of the three required closure outcomes."
    }
  ],
  "objections": [],
  "missed_steps": [
    "NR1 Warm welcome opener",
    "NR2 Verify basic profile (4 Qs)",
    "NR3 Full discovery (8 Qs)",
    "NR4 Platform education",
    "NR5 First opportunity identified",
    "NR6 Closure - one of three outcomes"
  ],
  "objection_phrases_list": []
}