{
  "ucid": "21112178841389651",
  "call_date": "2026-09-03",
  "start_time": "2026-09-03 11:08:16",
  "end_time": "2026-09-03 11:08:57",
  "duration_sec": 41,
  "campaign": "IS_Inte_MFG_M1_3_NoEnq_Sep26",
  "disposition": "No_requirement",
  "agent": "Anupreeti Mahadik",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA1ec89d5436d36e08c3120c64691a48e1.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 1154,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "/data/audio/21112178841389651__DIA1ec89d5436d36e08c3120c64691a48e1.mp3",
  "audio_bytes": 72792,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-11 12:19:54.357907+00",
  "audio_secs": 24.264,
  "source_file": "Sep1-10>40s.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[1s] CUSTOMER: Hello.\n[2s] AGENT: Hello, Swastik Trading Co?\n[4s] CUSTOMER: Hello?\n[5s] AGENT: Hello, Swastik Trading Co?\n[7s] CUSTOMER: Yes, speak.   (बोलो ना.)\n[8s] AGENT: Uh sir, this is Anupreeti speaking from JSW One, Kedar ji.   (अ सर, अनुप्रीती बोलतीये JSW One मधून, केदार जी.)\n[11s] CUSTOMER: Speak.   (बोला.)\n[11s] AGENT: Sir, I wanted to ask if there is any requirement.   (सर, काही रिक्वायरमेंट आहे का विचारायचं होतं.)\n[14s] CUSTOMER: No, not right now.   (नाही, सध्या नाही.)\n[15s] AGENT: Okay, alright. Thank you sir.   (Okay, ठीक आहे. Thank you sir.)\n[17s] CUSTOMER: Yes.   (हा.)",
  "language": "Marathi",
  "languages": "[\"Marathi\", \"English\", \"Hindi\"]",
  "turn_count": 11,
  "connected": 1,
  "audio_notes": "clear: There is some background chatter on the agent's side, but it does not interfere with the main conversation.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "11 turns, clean transcript (0% inaudible)",
  "band_language": "Marathi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "new_registration",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 0.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"NR1 Warm welcome opener\", \"NR2 Verify basic profile (4 Qs)\", \"NR3 Full discovery (8 Qs)\", \"NR4 Platform education\", \"NR5 First opportunity identified\", \"NR6 Closure - one of three outcomes\"]",
  "pitch_coaching_note": "When a customer says they have no immediate requirement, don't end the call; use it as an opportunity to run discovery to understand their business for future follow-ups.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "trader",
  "mfg_flag": 1,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "unknown",
  "quality_flags_total": 1,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent contacted a lead from 'Swastik Trading Co'. The agent immediately asked for a requirement, and when the customer said they had none at the moment, the agent ended the call without attempting any discovery or scheduling a follow-up.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"NR1\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"Sir, I wanted to ask if there is any requirement.\", \"comment\": \"The opener was a direct check for requirements, not a warm welcome for a new registration.\"}, {\"step_id\": \"NR2\", \"result\": \"fail\", \"questions_hit\": 1, \"evidence\": \"Hello, Swastik Trading Co?\", \"comment\": \"Only verified the company name, missing the other 3 required profile questions.\"}, {\"step_id\": \"NR3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"No discovery questions were asked; the call was ended immediately after the customer stated no requirement.\"}, {\"step_id\": \"NR4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The platform was not explained as no discovery was attempted.\"}, {\"step_id\": \"NR5\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"No, not right now.\", \"comment\": \"When the customer said they had no requirement, the agent did not schedule a specific callback date.\"}, {\"step_id\": \"NR6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"Okay, alright. Thank you sir.\", \"comment\": \"The call ended without a quote, specific callback, or platform walkthrough scheduled.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"When a customer says they have no immediate requirement, don't end the call; use it as an opportunity to run discovery to understand their business for future follow-ups.\", \"segment_detected\": \"trader\", \"mfg_flag\": true, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"unknown\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent contacted a lead from 'Swastik Trading Co'. The agent immediately asked for a requirement, and when the customer said they had none at the moment, the agent ended the call without attempting any discovery or scheduling a follow-up.\"}",
  "error": null,
  "latency_ms": 25526,
  "input_tokens": 2840,
  "output_tokens": 688,
  "created_at": "2026-09-25 11:44:30",
  "sentiment": "negative",
  "sentiment_score": -0.3,
  "sentiment_confidence": "high",
  "pos": 0,
  "neg": 1,
  "lex_hits": 2,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.769,
  "agent_talk_sec": 10.0,
  "customer_talk_sec": 3.0,
  "dead_air_sec": 28.0,
  "longest_monologue_sec": 2.8,
  "agent_wpm": 204.0,
  "interruptions": 0,
  "agent_turns": 5,
  "customer_turns": 6,
  "discovery_qs": 2,
  "words_agent": 34,
  "words_customer": 10,
  "monologue_heavy": 1,
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    {
      "ucid": "21112178841389651",
      "idx": 0,
      "speaker": "customer",
      "start_s": 1.17,
      "end_s": 1.6,
      "text_en": "Hello.",
      "text_native": "Hello."
    },
    {
      "ucid": "21112178841389651",
      "idx": 1,
      "speaker": "agent",
      "start_s": 1.86,
      "end_s": 3.44,
      "text_en": "Hello, Swastik Trading Co?",
      "text_native": "Hello, Swastik Trading Co?"
    },
    {
      "ucid": "21112178841389651",
      "idx": 2,
      "speaker": "customer",
      "start_s": 3.9,
      "end_s": 4.26,
      "text_en": "Hello?",
      "text_native": "Hello?"
    },
    {
      "ucid": "21112178841389651",
      "idx": 3,
      "speaker": "agent",
      "start_s": 4.56,
      "end_s": 6.16,
      "text_en": "Hello, Swastik Trading Co?",
      "text_native": "Hello, Swastik Trading Co?"
    },
    {
      "ucid": "21112178841389651",
      "idx": 4,
      "speaker": "customer",
      "start_s": 6.6,
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      "text_en": "Yes, speak.",
      "text_native": "बोलो ना."
    },
    {
      "ucid": "21112178841389651",
      "idx": 5,
      "speaker": "agent",
      "start_s": 7.64,
      "end_s": 10.44,
      "text_en": "Uh sir, this is Anupreeti speaking from JSW One, Kedar ji.",
      "text_native": "अ सर, अनुप्रीती बोलतीये JSW One मधून, केदार जी."
    },
    {
      "ucid": "21112178841389651",
      "idx": 6,
      "speaker": "customer",
      "start_s": 10.7,
      "end_s": 11.16,
      "text_en": "Speak.",
      "text_native": "बोला."
    },
    {
      "ucid": "21112178841389651",
      "idx": 7,
      "speaker": "agent",
      "start_s": 11.44,
      "end_s": 13.84,
      "text_en": "Sir, I wanted to ask if there is any requirement.",
      "text_native": "सर, काही रिक्वायरमेंट आहे का विचारायचं होतं."
    },
    {
      "ucid": "21112178841389651",
      "idx": 8,
      "speaker": "customer",
      "start_s": 14.24,
      "end_s": 15.18,
      "text_en": "No, not right now.",
      "text_native": "नाही, सध्या नाही."
    },
    {
      "ucid": "21112178841389651",
      "idx": 9,
      "speaker": "agent",
      "start_s": 15.28,
      "end_s": 16.88,
      "text_en": "Okay, alright. Thank you sir.",
      "text_native": "Okay, ठीक आहे. Thank you sir."
    },
    {
      "ucid": "21112178841389651",
      "idx": 10,
      "speaker": "customer",
      "start_s": 17.2,
      "end_s": 17.46,
      "text_en": "Yes.",
      "text_native": "हा."
    }
  ],
  "steps": [
    {
      "ucid": "21112178841389651",
      "step_id": "NR1",
      "step_name": "Warm welcome opener",
      "weight": 1.0,
      "result": "fail",
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      "questions_hit": null,
      "evidence": "Sir, I wanted to ask if there is any requirement.",
      "comment": "The opener was a direct check for requirements, not a warm welcome for a new registration."
    },
    {
      "ucid": "21112178841389651",
      "step_id": "NR2",
      "step_name": "Verify basic profile (4 Qs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 1,
      "evidence": "Hello, Swastik Trading Co?",
      "comment": "Only verified the company name, missing the other 3 required profile questions."
    },
    {
      "ucid": "21112178841389651",
      "step_id": "NR3",
      "step_name": "Full discovery (8 Qs)",
      "weight": 3.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "No discovery questions were asked; the call was ended immediately after the customer stated no requirement."
    },
    {
      "ucid": "21112178841389651",
      "step_id": "NR4",
      "step_name": "Platform education",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The platform was not explained as no discovery was attempted."
    },
    {
      "ucid": "21112178841389651",
      "step_id": "NR5",
      "step_name": "First opportunity identified",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "No, not right now.",
      "comment": "When the customer said they had no requirement, the agent did not schedule a specific callback date."
    },
    {
      "ucid": "21112178841389651",
      "step_id": "NR6",
      "step_name": "Closure - one of three outcomes",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "Okay, alright. Thank you sir.",
      "comment": "The call ended without a quote, specific callback, or platform walkthrough scheduled."
    }
  ],
  "objections": [],
  "missed_steps": [
    "NR1 Warm welcome opener",
    "NR2 Verify basic profile (4 Qs)",
    "NR3 Full discovery (8 Qs)",
    "NR4 Platform education",
    "NR5 First opportunity identified",
    "NR6 Closure - one of three outcomes"
  ],
  "objection_phrases_list": []
}