Call 21112178841379542 2026-09-03 · Jeevan Jeejo · 2:48
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_Inte_MFG_M1_3_NoEnq_Sep26 | General Enquiry | full conversation 34 turns, clean transcript (0% inaudible) | English | 34 | new_registration (campaign_name:medium) |
Audio: clear: The customer repeatedly mentions purchasing 'cements' from JSW, which the agent clarifies by asking 'cement or sheet?'. The agent is selling steel, but JSW also manufactures cement, which is the source of the confusion.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
1.5/10
no conversation
USP relevance:
mismatched
2 · Customer quality
the LEAD we handed over
1
/4 flags
segment: construction
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
+0.53
confidence high · +14/−0
from 14 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Full discovery (8 Qs)
The agent only asked about the business type and failed to probe on any other discovery points like quantity, brands, or current steel procurement.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] ESP सर्विसेस... [Rep:] आप कौन सा ब्रांड में लेते हो शीट्स जनरली?... [Customer:] चार से पांच टन चाहिए मुझे मिनिमम... [Rep:] Payment sir, 100% advance.
−2.0 pts
First opportunity identified
The agent did not ask for a current requirement or schedule a specific callback date, instead passively inviting the customer to share a requirement later.
How Sajal Bhaskar did it on a
10.0/10 call —
I will call you tomorrow afternoon after 12 or 1 o'clock.
−2.0 pts
Closure - one of three outcomes
The call ended without a firm next step; no quote was sent, no specific callback was scheduled, and no walkthrough was booked.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] मैं आपको कल दोपहर बारह एक बजे के बाद फोन करता हूं। चलेगा? [Agent:] हां चलेगा, चलेगा।
habit You did 83% of the talking. Ask a question and let them fill the silence - the requirement comes from them, not from you.
did well
Warm welcome opener
Uh hello, good morning. Am I talking with Jezeer Estates LLP? ... this is Jeevan calling from JSW One platforms.
Summary
The agent contacted a new registrant, Jezeer Estates, who are builders and existing JSW cement customers. The agent failed to conduct discovery on their steel requirements, instead monologuing briefly about the platform. The call ended with the agent agreeing to send a brochure and leaving the next step open for the customer to initiate.
Coaching
You dominated the conversation (83% talk time) but missed asking crucial discovery questions, which is why no opportunity was found. Ask more, talk less.
Missed:
NR2 Verify basic profile (4 Qs) NR3 Full discovery (8 Qs) NR4 Platform education NR5 First opportunity identified NR6 Closure - one of three outcomes
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| NR1 Warm welcome opener | 1 | pass | – | 1.0 | Uh hello, good morning. Am I talking with Jezeer Estates LLP? ... this is Jeevan calling from JSW One platforms. The agent provided a warm opening, identified the customer, and stated the call's purpose without being pushy. |
| NR2 Verify basic profile (4 Qs) | 1 | partial | 2 | 0.5 | Am I talking with Jezeer Estates LLP? ... may I just confirm if 8925874795 is your WhatsApp number? The agent confirmed the company name and contact number, but failed to ask about the procurement city or the contact's role in procurement. |
| NR3 Full discovery (8 Qs) | 3 | fail | 1 | 0.0 | what is your end product here? Like you are a manufacturer or The agent only asked about the business type and failed to probe on any other discovery points like quantity, brands, or current steel procurement. |
| NR4 Platform education | 1 | fail | – | 0.0 |
The agent mentioned onboarding to the platform but did not explain any of its benefits like transparent pricing, test certificates, or stock availability. |
| NR5 First opportunity identified | 2 | fail | – | 0.0 |
The agent did not ask for a current requirement or schedule a specific callback date, instead passively inviting the customer to share a requirement later. |
| NR6 Closure - one of three outcomes | 2 | fail | – | 0.0 | if you like to onboard... then you can just let me know. The call ended without a firm next step; no quote was sent, no specific callback was scheduled, and no walkthrough was booked. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.827 heavy | 83.9s | 17.5s | 66.6s | 46.4s | 190.2 | 0 | 18 | 16 | 8 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.5s
Hello.
agent
1.4s
Uh hello, good morning. Am I talking with Jezeer Estates LLP?
customer
4.3s
Yes sir, tell me sir.
agent
5.5s
Uh ma'am, this is Jeevan calling from JSW One platforms. Uh so I just wanted to, yeah, I I I just saw a registration in uh in the name of Jezeer Estates. So I'm just curious to know if you are looking for any steel procurement, like HR, CR, coil or sheet.
customer
13.5s
From JSW?
agent
14.5s
Yeah, JSW.
customer
15.5s
Okay. Actually already we are purchasing cements.
agent
17.5s
Uh sorry ma'am, your voice is not audible. Can you be a little more clear?
customer
20.3s
Hello.
agent
21.0s
Yeah, yeah, it's better.
customer
21.6s
Uh sir, we are purchasing cements from JSW only, sir. South India Shelter.
agent
25.1s
Cement?
agent
26.0s
You're you're buying cement or sheet?
customer
27.2s
You know South India Shelters?
agent
28.8s
South India Shelter?
customer
29.7s
Yeah.
agent
30.3s
Okay, maybe some distributors.
agent
31.8s
So you are buying directly from them?
customer
32.8s
Uh this is our company.
agent
33.8s
Alright, alright, not a problem. Okay, so basically we we provide to distributors as well, but if you would really like to, you know, onboard to our platform and then buy directly from JSW, you can just share me the requirement. We can provide you with best pricing and discounts.
customer
41.3s
Okay sir. Uh share me your brochure.
agent
42.7s
I can do that. Meanwhile, may I just confirm if 8925874795 is your WhatsApp number?
customer
47.2s
Yes sir.
agent
48.0s
Sure. I'll share you my details via WhatsApp. Uh kindly ping me back.
customer
50.5s
Okay, okay sir.
agent
51.6s
Yeah. So you you you are like, what is your end product here? Like you are a manufacturer or
customer
54.7s
Uh sir, we are builders, sir.
agent
56.1s
Got it, got it. Understood. So I understand
customer
57.6s
that's why we are directly purchasing cements from JSW only.
agent
59.8s
Got it, got it. That's what, yeah, I understand. So anyways, I'll share you the details. Once if you, you know, you discuss with your team and if you like to onboard to our JSW One platform and buy directly from us, then you can just let me know.
customer
106.3s
Sure, sir.
agent
107.1s
Perfect, perfect. Thank you so much.
customer
108.2s
Thank you. Yeah.
agent
109.3s
Yeah.