{
  "ucid": "21112178841379542",
  "call_date": "2026-09-03",
  "start_time": "2026-09-03 11:06:35",
  "end_time": "2026-09-03 11:09:23",
  "duration_sec": 168,
  "campaign": "IS_Inte_MFG_M1_3_NoEnq_Sep26",
  "disposition": "General Enquiry",
  "agent": "Jeevan Jeejo",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA57c8434431ad386cac7ab785900f1db7.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 1156,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "/data/audio/21112178841379542__DIA57c8434431ad386cac7ab785900f1db7.mp3",
  "audio_bytes": 434160,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-11 12:19:54.357907+00",
  "audio_secs": 144.72,
  "source_file": "Sep1-10>40s.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[0s] CUSTOMER: Hello.\n[1s] AGENT: Uh hello, good morning. Am I talking with Jezeer Estates LLP?\n[4s] CUSTOMER: Yes sir, tell me sir.\n[6s] AGENT: Uh ma'am, this is Jeevan calling from JSW One platforms. Uh so I just wanted to, yeah, I I I just saw a registration in uh in the name of Jezeer Estates. So I'm just curious to know if you are looking for any steel procurement, like HR, CR, coil or sheet.\n[14s] CUSTOMER: From JSW?\n[14s] AGENT: Yeah, JSW.\n[16s] CUSTOMER: Okay. Actually already we are purchasing cements.\n[18s] AGENT: Uh sorry ma'am, your voice is not audible. Can you be a little more clear?\n[20s] CUSTOMER: Hello.\n[21s] AGENT: Yeah, yeah, it's better.\n[22s] CUSTOMER: Uh sir, we are purchasing cements from JSW only, sir. South India Shelter.\n[25s] AGENT: Cement?\n[26s] AGENT: You're you're buying cement or sheet?\n[27s] CUSTOMER: You know South India Shelters?\n[29s] AGENT: South India Shelter?\n[30s] CUSTOMER: Yeah.\n[30s] AGENT: Okay, maybe some distributors.\n[32s] AGENT: So you are buying directly from them?\n[33s] CUSTOMER: Uh this is our company.\n[34s] AGENT: Alright, alright, not a problem. Okay, so basically we we provide to distributors as well, but if you would really like to, you know, onboard to our platform and then buy directly from JSW, you can just share me the requirement. We can provide you with best pricing and discounts.\n[41s] CUSTOMER: Okay sir. Uh share me your brochure.\n[43s] AGENT: I can do that. Meanwhile, may I just confirm if 8925874795 is your WhatsApp number?\n[47s] CUSTOMER: Yes sir.\n[48s] AGENT: Sure. I'll share you my details via WhatsApp. Uh kindly ping me back.\n[50s] CUSTOMER: Okay, okay sir.\n[52s] AGENT: Yeah. So you you you are like, what is your end product here? Like you are a manufacturer or\n[55s] CUSTOMER: Uh sir, we are builders, sir.\n[56s] AGENT: Got it, got it. Understood. So I understand\n[58s] CUSTOMER: that's why we are directly purchasing cements from JSW only.\n[60s] AGENT: Got it, got it. That's what, yeah, I understand. So anyways, I'll share you the details. Once if you, you know, you discuss with your team and if you like to onboard to our JSW One platform and buy directly from us, then you can just let me know.\n[106s] CUSTOMER: Sure, sir.\n[107s] AGENT: Perfect, perfect. Thank you so much.\n[108s] CUSTOMER: Thank you. Yeah.\n[109s] AGENT: Yeah.",
  "language": "English",
  "languages": "[\"English\"]",
  "turn_count": 34,
  "connected": 1,
  "audio_notes": "clear: The customer repeatedly mentions purchasing 'cements' from JSW, which the agent clarifies by asking 'cement or sheet?'. The agent is selling steel, but JSW also manufactures cement, which is the source of the confusion.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "34 turns, clean transcript (0% inaudible)",
  "band_language": "English",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "new_registration",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 1.5,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"NR2 Verify basic profile (4 Qs)\", \"NR3 Full discovery (8 Qs)\", \"NR4 Platform education\", \"NR5 First opportunity identified\", \"NR6 Closure - one of three outcomes\"]",
  "pitch_coaching_note": "You dominated the conversation (83% talk time) but missed asking crucial discovery questions, which is why no opportunity was found. Ask more, talk less.",
  "usp_relevance": "mismatched",
  "rubric_inferred": 0,
  "segment_detected": "construction",
  "mfg_flag": 1,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "unknown",
  "quality_flags_total": 1,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent contacted a new registrant, Jezeer Estates, who are builders and existing JSW cement customers. The agent failed to conduct discovery on their steel requirements, instead monologuing briefly about the platform. The call ended with the agent agreeing to send a brochure and leaving the next step open for the customer to initiate.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"NR1\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Uh hello, good morning. Am I talking with Jezeer Estates LLP? ... this is Jeevan calling from JSW One platforms.\", \"comment\": \"The agent provided a warm opening, identified the customer, and stated the call's purpose without being pushy.\"}, {\"step_id\": \"NR2\", \"result\": \"partial\", \"questions_hit\": 2, \"evidence\": \"Am I talking with Jezeer Estates LLP? ... may I just confirm if 8925874795 is your WhatsApp number?\", \"comment\": \"The agent confirmed the company name and contact number, but failed to ask about the procurement city or the contact's role in procurement.\"}, {\"step_id\": \"NR3\", \"result\": \"fail\", \"questions_hit\": 1, \"evidence\": \"what is your end product here? Like you are a manufacturer or\", \"comment\": \"The agent only asked about the business type and failed to probe on any other discovery points like quantity, brands, or current steel procurement.\"}, {\"step_id\": \"NR4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The agent mentioned onboarding to the platform but did not explain any of its benefits like transparent pricing, test certificates, or stock availability.\"}, {\"step_id\": \"NR5\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The agent did not ask for a current requirement or schedule a specific callback date, instead passively inviting the customer to share a requirement later.\"}, {\"step_id\": \"NR6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"if you like to onboard... then you can just let me know.\", \"comment\": \"The call ended without a firm next step; no quote was sent, no specific callback was scheduled, and no walkthrough was booked.\"}], \"usp_relevance\": \"mismatched\", \"pitch_coaching_note\": \"You dominated the conversation (83% talk time) but missed asking crucial discovery questions, which is why no opportunity was found. Ask more, talk less.\", \"segment_detected\": \"construction\", \"mfg_flag\": true, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"unknown\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent contacted a new registrant, Jezeer Estates, who are builders and existing JSW cement customers. The agent failed to conduct discovery on their steel requirements, instead monologuing briefly about the platform. The call ended with the agent agreeing to send a brochure and leaving the next step open for the customer to initiate.\"}",
  "error": null,
  "latency_ms": 36730,
  "input_tokens": 3386,
  "output_tokens": 816,
  "created_at": "2026-09-25 11:44:49",
  "sentiment": "positive",
  "sentiment_score": 0.525,
  "sentiment_confidence": "high",
  "pos": 14,
  "neg": 0,
  "lex_hits": 14,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.827,
  "agent_talk_sec": 83.9,
  "customer_talk_sec": 17.5,
  "dead_air_sec": 66.6,
  "longest_monologue_sec": 46.4,
  "agent_wpm": 190.2,
  "interruptions": 0,
  "agent_turns": 18,
  "customer_turns": 16,
  "discovery_qs": 8,
  "words_agent": 266,
  "words_customer": 73,
  "monologue_heavy": 1,
  "turns": [
    {
      "ucid": "21112178841379542",
      "idx": 0,
      "speaker": "customer",
      "start_s": 0.48,
      "end_s": 1.0,
      "text_en": "Hello.",
      "text_native": "Hello."
    },
    {
      "ucid": "21112178841379542",
      "idx": 1,
      "speaker": "agent",
      "start_s": 1.4,
      "end_s": 4.0,
      "text_en": "Uh hello, good morning. Am I talking with Jezeer Estates LLP?",
      "text_native": "Uh hello, good morning. Am I talking with Jezeer Estates LLP?"
    },
    {
      "ucid": "21112178841379542",
      "idx": 2,
      "speaker": "customer",
      "start_s": 4.26,
      "end_s": 5.1,
      "text_en": "Yes sir, tell me sir.",
      "text_native": "Yes sir, tell me sir."
    },
    {
      "ucid": "21112178841379542",
      "idx": 3,
      "speaker": "agent",
      "start_s": 5.5,
      "end_s": 13.0,
      "text_en": "Uh ma'am, this is Jeevan calling from JSW One platforms. Uh so I just wanted to, yeah, I I I just saw a registration in uh in the name of Jezeer Estates. So I'm just curious to know if you are looking for any steel procurement, like HR, CR, coil or sheet.",
      "text_native": "Uh ma'am, this is Jeevan calling from JSW One platforms. Uh so I just wanted to, yeah, I I I just saw a registration in uh in the name of Jezeer Estates. So I'm just curious to know if you are looking for any steel procurement, like HR, CR, coil or sheet."
    },
    {
      "ucid": "21112178841379542",
      "idx": 4,
      "speaker": "customer",
      "start_s": 13.5,
      "end_s": 14.2,
      "text_en": "From JSW?",
      "text_native": "From JSW?"
    },
    {
      "ucid": "21112178841379542",
      "idx": 5,
      "speaker": "agent",
      "start_s": 14.5,
      "end_s": 15.1,
      "text_en": "Yeah, JSW.",
      "text_native": "Yeah, JSW."
    },
    {
      "ucid": "21112178841379542",
      "idx": 6,
      "speaker": "customer",
      "start_s": 15.5,
      "end_s": 17.3,
      "text_en": "Okay. Actually already we are purchasing cements.",
      "text_native": "Okay. Actually already we are purchasing cements."
    },
    {
      "ucid": "21112178841379542",
      "idx": 7,
      "speaker": "agent",
      "start_s": 17.5,
      "end_s": 20.0,
      "text_en": "Uh sorry ma'am, your voice is not audible. Can you be a little more clear?",
      "text_native": "Uh sorry ma'am, your voice is not audible. Can you be a little more clear?"
    },
    {
      "ucid": "21112178841379542",
      "idx": 8,
      "speaker": "customer",
      "start_s": 20.3,
      "end_s": 20.7,
      "text_en": "Hello.",
      "text_native": "Hello."
    },
    {
      "ucid": "21112178841379542",
      "idx": 9,
      "speaker": "agent",
      "start_s": 21.0,
      "end_s": 21.5,
      "text_en": "Yeah, yeah, it's better.",
      "text_native": "Yeah, yeah, it's better."
    },
    {
      "ucid": "21112178841379542",
      "idx": 10,
      "speaker": "customer",
      "start_s": 21.6,
      "end_s": 25.0,
      "text_en": "Uh sir, we are purchasing cements from JSW only, sir. South India Shelter.",
      "text_native": "Uh sir, we are purchasing cements from JSW only, sir. South India Shelter."
    },
    {
      "ucid": "21112178841379542",
      "idx": 11,
      "speaker": "agent",
      "start_s": 25.1,
      "end_s": 25.6,
      "text_en": "Cement?",
      "text_native": "Cement?"
    },
    {
      "ucid": "21112178841379542",
      "idx": 12,
      "speaker": "agent",
      "start_s": 26.0,
      "end_s": 27.1,
      "text_en": "You're you're buying cement or sheet?",
      "text_native": "You're you're buying cement or sheet?"
    },
    {
      "ucid": "21112178841379542",
      "idx": 13,
      "speaker": "customer",
      "start_s": 27.2,
      "end_s": 28.5,
      "text_en": "You know South India Shelters?",
      "text_native": "You know South India Shelters?"
    },
    {
      "ucid": "21112178841379542",
      "idx": 14,
      "speaker": "agent",
      "start_s": 28.8,
      "end_s": 29.6,
      "text_en": "South India Shelter?",
      "text_native": "South India Shelter?"
    },
    {
      "ucid": "21112178841379542",
      "idx": 15,
      "speaker": "customer",
      "start_s": 29.7,
      "end_s": 30.0,
      "text_en": "Yeah.",
      "text_native": "Yeah."
    },
    {
      "ucid": "21112178841379542",
      "idx": 16,
      "speaker": "agent",
      "start_s": 30.3,
      "end_s": 31.3,
      "text_en": "Okay, maybe some distributors.",
      "text_native": "Okay, maybe some distributors."
    },
    {
      "ucid": "21112178841379542",
      "idx": 17,
      "speaker": "agent",
      "start_s": 31.8,
      "end_s": 32.6,
      "text_en": "So you are buying directly from them?",
      "text_native": "So you are buying directly from them?"
    },
    {
      "ucid": "21112178841379542",
      "idx": 18,
      "speaker": "customer",
      "start_s": 32.8,
      "end_s": 33.6,
      "text_en": "Uh this is our company.",
      "text_native": "Uh this is our company."
    },
    {
      "ucid": "21112178841379542",
      "idx": 19,
      "speaker": "agent",
      "start_s": 33.8,
      "end_s": 41.2,
      "text_en": "Alright, alright, not a problem. Okay, so basically we we provide to distributors as well, but if you would really like to, you know, onboard to our platform and then buy directly from JSW, you can just share me the requirement. We can provide you with best pricing and discounts.",
      "text_native": "Alright, alright, not a problem. Okay, so basically we we provide to distributors as well, but if you would really like to, you know, onboard to our platform and then buy directly from JSW, you can just share me the requirement. We can provide you with best pricing and discounts."
    },
    {
      "ucid": "21112178841379542",
      "idx": 20,
      "speaker": "customer",
      "start_s": 41.3,
      "end_s": 42.6,
      "text_en": "Okay sir. Uh share me your brochure.",
      "text_native": "Okay sir. Uh share me your brochure."
    },
    {
      "ucid": "21112178841379542",
      "idx": 21,
      "speaker": "agent",
      "start_s": 42.7,
      "end_s": 47.0,
      "text_en": "I can do that. Meanwhile, may I just confirm if 8925874795 is your WhatsApp number?",
      "text_native": "I can do that. Meanwhile, may I just confirm if 8925874795 is your WhatsApp number?"
    },
    {
      "ucid": "21112178841379542",
      "idx": 22,
      "speaker": "customer",
      "start_s": 47.2,
      "end_s": 47.8,
      "text_en": "Yes sir.",
      "text_native": "Yes sir."
    },
    {
      "ucid": "21112178841379542",
      "idx": 23,
      "speaker": "agent",
      "start_s": 48.0,
      "end_s": 50.4,
      "text_en": "Sure. I'll share you my details via WhatsApp. Uh kindly ping me back.",
      "text_native": "Sure. I'll share you my details via WhatsApp. Uh kindly ping me back."
    },
    {
      "ucid": "21112178841379542",
      "idx": 24,
      "speaker": "customer",
      "start_s": 50.5,
      "end_s": 51.3,
      "text_en": "Okay, okay sir.",
      "text_native": "Okay, okay sir."
    },
    {
      "ucid": "21112178841379542",
      "idx": 25,
      "speaker": "agent",
      "start_s": 51.6,
      "end_s": 54.5,
      "text_en": "Yeah. So you you you are like, what is your end product here? Like you are a manufacturer or",
      "text_native": "Yeah. So you you you are like, what is your end product here? Like you are a manufacturer or"
    },
    {
      "ucid": "21112178841379542",
      "idx": 26,
      "speaker": "customer",
      "start_s": 54.7,
      "end_s": 56.0,
      "text_en": "Uh sir, we are builders, sir.",
      "text_native": "Uh sir, we are builders, sir."
    },
    {
      "ucid": "21112178841379542",
      "idx": 27,
      "speaker": "agent",
      "start_s": 56.1,
      "end_s": 57.5,
      "text_en": "Got it, got it. Understood. So I understand",
      "text_native": "Got it, got it. Understood. So I understand"
    },
    {
      "ucid": "21112178841379542",
      "idx": 28,
      "speaker": "customer",
      "start_s": 57.6,
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      "text_en": "that's why we are directly purchasing cements from JSW only.",
      "text_native": "that's why we are directly purchasing cements from JSW only."
    },
    {
      "ucid": "21112178841379542",
      "idx": 29,
      "speaker": "agent",
      "start_s": 59.8,
      "end_s": 106.2,
      "text_en": "Got it, got it. That's what, yeah, I understand. So anyways, I'll share you the details. Once if you, you know, you discuss with your team and if you like to onboard to our JSW One platform and buy directly from us, then you can just let me know.",
      "text_native": "Got it, got it. That's what, yeah, I understand. So anyways, I'll share you the details. Once if you, you know, you discuss with your team and if you like to onboard to our JSW One platform and buy directly from us, then you can just let me know."
    },
    {
      "ucid": "21112178841379542",
      "idx": 30,
      "speaker": "customer",
      "start_s": 106.3,
      "end_s": 106.9,
      "text_en": "Sure, sir.",
      "text_native": "Sure, sir."
    },
    {
      "ucid": "21112178841379542",
      "idx": 31,
      "speaker": "agent",
      "start_s": 107.1,
      "end_s": 108.1,
      "text_en": "Perfect, perfect. Thank you so much.",
      "text_native": "Perfect, perfect. Thank you so much."
    },
    {
      "ucid": "21112178841379542",
      "idx": 32,
      "speaker": "customer",
      "start_s": 108.2,
      "end_s": 108.9,
      "text_en": "Thank you. Yeah.",
      "text_native": "Thank you. Yeah."
    },
    {
      "ucid": "21112178841379542",
      "idx": 33,
      "speaker": "agent",
      "start_s": 109.3,
      "end_s": 109.5,
      "text_en": "Yeah.",
      "text_native": "Yeah."
    }
  ],
  "steps": [
    {
      "ucid": "21112178841379542",
      "step_id": "NR1",
      "step_name": "Warm welcome opener",
      "weight": 1.0,
      "result": "pass",
      "earned": 1.0,
      "questions_hit": null,
      "evidence": "Uh hello, good morning. Am I talking with Jezeer Estates LLP? ... this is Jeevan calling from JSW One platforms.",
      "comment": "The agent provided a warm opening, identified the customer, and stated the call's purpose without being pushy."
    },
    {
      "ucid": "21112178841379542",
      "step_id": "NR2",
      "step_name": "Verify basic profile (4 Qs)",
      "weight": 1.0,
      "result": "partial",
      "earned": 0.5,
      "questions_hit": 2,
      "evidence": "Am I talking with Jezeer Estates LLP? ... may I just confirm if 8925874795 is your WhatsApp number?",
      "comment": "The agent confirmed the company name and contact number, but failed to ask about the procurement city or the contact's role in procurement."
    },
    {
      "ucid": "21112178841379542",
      "step_id": "NR3",
      "step_name": "Full discovery (8 Qs)",
      "weight": 3.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 1,
      "evidence": "what is your end product here? Like you are a manufacturer or",
      "comment": "The agent only asked about the business type and failed to probe on any other discovery points like quantity, brands, or current steel procurement."
    },
    {
      "ucid": "21112178841379542",
      "step_id": "NR4",
      "step_name": "Platform education",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The agent mentioned onboarding to the platform but did not explain any of its benefits like transparent pricing, test certificates, or stock availability."
    },
    {
      "ucid": "21112178841379542",
      "step_id": "NR5",
      "step_name": "First opportunity identified",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The agent did not ask for a current requirement or schedule a specific callback date, instead passively inviting the customer to share a requirement later."
    },
    {
      "ucid": "21112178841379542",
      "step_id": "NR6",
      "step_name": "Closure - one of three outcomes",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "if you like to onboard... then you can just let me know.",
      "comment": "The call ended without a firm next step; no quote was sent, no specific callback was scheduled, and no walkthrough was booked."
    }
  ],
  "objections": [],
  "missed_steps": [
    "NR2 Verify basic profile (4 Qs)",
    "NR3 Full discovery (8 Qs)",
    "NR4 Platform education",
    "NR5 First opportunity identified",
    "NR6 Closure - one of three outcomes"
  ],
  "objection_phrases_list": []
}