Call 21112178841356751 2026-09-03 · ankit mistry · 2:00
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_Inte_MFG_M1_3_NoEnq_Sep26 | Does_not_deal_Steel | full conversation 27 turns, clean transcript (0% inaudible) | Gujarati | 27 | new_registration (campaign_name:medium) |
Audio: clear: Some light background noise is present but does not affect transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
2.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
2
/4 flags
segment: wrong_product
material: Stainless Steel, Pipes
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
+0.28
confidence high · +7/−0
from 6 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Full discovery (8 Qs)
Agent asked about business type, but the discovery was cut short upon learning the customer uses a product JSW does not sell.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] ESP सर्विसेस... [Rep:] आप कौन सा ब्रांड में लेते हो शीट्स जनरली?... [Customer:] चार से पांच टन चाहिए मुझे मिनिमम... [Rep:] Payment sir, 100% advance.
−2.0 pts
First opportunity identified
Agent attempted to pivot to an MS plate requirement but did not secure a specific callback date when the customer gave a vague response.
How Sajal Bhaskar did it on a
10.0/10 call —
I will call you tomorrow afternoon after 12 or 1 o'clock.
−2.0 pts
Closure - one of three outcomes
The call ended with a non-specific promise from the customer, not one of the three required agent-driven closure outcomes.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] मैं आपको कल दोपहर बारह एक बजे के बाद फोन करता हूं। चलेगा? [Agent:] हां चलेगा, चलेगा।
habit You did 79% of the talking. Ask a question and let them fill the silence - the requirement comes from them, not from you.
did well
Warm welcome opener
Uh Yogeshbhai, good morning. I am Ankit Mistry speaking from JSW Steel, Jindal Steel Mumbai Head Office.
Platform education
...this portal of ours... Here we, we only deal in sheet and coil form. Uh, we don't have production in SS and pipes at all.
Summary
The agent contacted a new registrant and discovered they are a manufacturer of stainless steel pipe fittings. The agent correctly identified that JSW One does not sell these products, explained the platform's focus on MS sheets and coils, and attempted to pivot to a potential MS plate requirement. The call ended without a firm next step, as the customer was not a qualified lead.
Coaching
When a customer is a partial fit (e.g., needs SS but you offer MS), don't accept a vague 'I'll call you'; propose a specific follow-up date to check for any MS needs.
Missed:
NR2 Verify basic profile (4 Qs) NR3 Full discovery (8 Qs) NR5 First opportunity identified NR6 Closure - one of three outcomes
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| NR1 Warm welcome opener | 1 | pass | – | 1.0 | Uh Yogeshbhai, good morning. I am Ankit Mistry speaking from JSW Steel, Jindal Steel Mumbai Head Office. Agent provided a polite, professional opening that referenced the customer's registration. |
| NR2 Verify basic profile (4 Qs) | 1 | fail | 1 | 0.0 |
Agent only verified the customer's name and company before the conversation was diverted; other basic profile questions were not asked. |
| NR3 Full discovery (8 Qs) | 3 | fail | 2 | 0.0 |
Agent asked about business type, but the discovery was cut short upon learning the customer uses a product JSW does not sell. |
| NR4 Platform education | 1 | pass | – | 1.0 | ...this portal of ours... Here we, we only deal in sheet and coil form. Uh, we don't have production in SS and pipes at all. Agent clearly explained what the platform does and does not offer, which was perfectly tailored to the discovery of a product mismatch. |
| NR5 First opportunity identified | 2 | fail | – | 0.0 |
Agent attempted to pivot to an MS plate requirement but did not secure a specific callback date when the customer gave a vague response. |
| NR6 Closure - one of three outcomes | 2 | fail | – | 0.0 |
The call ended with a non-specific promise from the customer, not one of the three required agent-driven closure outcomes. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.79 heavy | 77.7s | 20.7s | 21.6s | 43.8s | 153.7 | 0 | 14 | 13 | 6 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
agent
1.8s
Hello
હેલો
agent
2.6s
Hello, am I speaking with Yogeshji, sir?
હેલો યોગેશજી વાત કરે છે સાહેબ?
customer
4.3s
One minute, okay.
એક મિનિટ હા.
agent
5.5s
Uh Yogeshbhai, good morning. I am Ankit Mistry speaking from JSW Steel, Jindal Steel Mumbai Head Office.
અ યોગેશભાઈ ગુડ મોર્નિંગ, હું અંકિત મિસ્ત્રી વાત કરું છું JSW Steel થી, Jindal Steel મુંબઈ હેડ ઓફિસ.
customer
10.9s
Yes, tell me brother.
હા બોલ ભાઈ.
agent
11.9s
Uh Yogeshbhai, I believe uh last week you had registered your firm, which is Microtech Stainless Steel Co., on our Jindal's digital portal, right?
અ યોગેશભાઈ I believe અ ગયા અઠવાડિયે તમે અમારા જિંદાલના ડિજિટલ પોર્ટલ પર તમારું આ જે ફોર્મ છે which is Microtech Stainless Steel Co. એ અકાઉન્ટ આપણે રજીસ્ટ્રેશન તમે કરાવ્યું તું, right?
customer
19.7s
Hello?
હેલો?
customer
20.6s
Had it done, sir.
કરાવ્યું તું સાહેબ.
agent
21.8s
Uh Yogeshbhai, your voice is a bit unclear, I'm so sorry.
અ યોગેશભાઈ તમારો થોડો અવાજ નથી આવતો, I'm so sorry.
customer
24.3s
Yes, had it done. There was an inquiry in JSW, that is now finished, the inquiry is closed. When there's a next inquiry, I will WhatsApp you.
હા કરાવ્યું તું ને JSW માં એક ઇન્ક્વાયરી હતી, એ હવે ખતમ થઈ ગઈ, ક્લોઝ થઈ ગઈ છે ઇન્ક્વાયરી. નેક્સ્ટ ઇન્ક્વાયરી હશે ને તો તમને WhatsApp કરીશ.
agent
29.7s
Okay. So I want to know, Yogeshbhai, that
અચ્છા. તો મને એ જાણવું છે યોગેશભાઈ કે
customer
30.9s
The inquiry for GI, for Jindal pipe, is now closed.
GI ની Jindal pipe ની જે ઇન્ક્વાયરી ક્લોઝ થઈ ગઈ હવે.
agent
33.4s
No no, uh actually I have called you just to know what is your nature of business in this? Meaning, are you into trading or manufacturing? How is it?
નઈ નઈ, અ actually મેં તમને ખાલી એટલે કોલ કર્યો છે કે આમાં તમારું nature of business શું છે? એટલે તમે કઈ trading કરો છો કે manufacturing માં છો? કેમનું છે?
customer
37.8s
We are a manufacturer in stainless steel.
આપણે manufacturer છે stainless steel માં.
agent
39.5s
Okay.
customer
40.0s
Pipe fitting, manufacturer of butt weld pipe fitting. Flange fittings come, right? Elbow, tee, reducer, flange.
Pipe fitting, butt weld pipe fitting નું manufacturer. Flange fitting આવે ને, elbow, tee, reducer, flange.
agent
42.8s
Oh, yes yes yes yes yes. Okay. So in this, do you use SS or MS?
અચ્છા, હા હા હા હા હા. Okay. તો પછી આમાં તમે SS વાપરો છો કે MS વાપરો છો?
customer
46.0s
SS, SS. We had received one inquiry, we had received it for GI, for Jindal's pipe.
SS, SS. આપણે ઇન્ક્વાયરી એક આવી તી, આપણે GI ની આવી તી, Jindal ની pipe ની.
agent
48.8s
Okay. Okay, no no, so sir, the thing is, Yogeshbhai, that this portal of ours, which you must have seen, in this, our group is the JSW group. Here we, we only deal in sheet and coil form. Uh, we don't have production in SS and pipes at all.
અચ્છા. અચ્છા ના ના તો સાહેબ કેવું છે ને યોગેશભાઈ કે આ જે આપણું પોર્ટલ છે, જે તમે જોયું હશે, તો આમાં અમારું આ જે ગ્રુપ છે એ JSW ગ્રુપ છે. અહીંયા અમે લોકો અમે લોકો ખાલી sheet અને coil form માં deal કરીએ છે. અ SS અને pipes માં અમારું production જ નથી.
customer
55.8s
Yes, yes, yes.
હા હા હા.
agent
56.4s
So yes, if you have any requirement for plates in MS, I can provide you with that, but we don't have pipes and all that in this.
તો હા, અગર કોઈ તમને પ્લેટોની requirement હોય MS માં તો એ હું તમને આપી શકું છું, બાકી pipes ને બધું અમારા પાસે નથી હોતું આની અંદર.
customer
100.2s
Yes.
હા.
agent
101.0s
That's how it is.
એવું છે.
customer
102.4s
Yes, okay, if there is any requirement, I will WhatsApp you.
હા તો ને કઈ requirement હશે તો તમને WhatsApp કરીશ.
agent
104.4s
Definitely, definitely, no problem.
ચોક્કસ ચોક્કસ, કઈ વાંધો નઈ.
customer
105.8s
Yes, yes sir.
હા હા સાહેબ.
agent
106.6s
Okay.