{ "ucid": "21112178841356751", "call_date": "2026-09-03", "start_time": "2026-09-03 11:02:47", "end_time": "2026-09-03 11:04:47", "duration_sec": 120, "campaign": "IS_Inte_MFG_M1_3_NoEnq_Sep26", "disposition": "Does_not_deal_Steel", "agent": "ankit mistry", "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA5c7d3cf3ea633a628214e51c8728ea29.mp3", "dial_status": null, "customer_status": null, "agent_status": null, "hangup_by": null, "excel_row": 1159, "is_test": 0, "raw_payload": null, "audio_path": "/data/audio/21112178841356751__DIA5c7d3cf3ea633a628214e51c8728ea29.mp3", "audio_bytes": 327024, "audio_status": "ok", "audio_error": null, "excel_turn_count": 0, "ingested_at": "2026-09-11 12:19:54.357907+00", "audio_secs": 109.008, "source_file": "Sep1-10>40s.xlsx", "upload_id": null, "audio_permanent": 0, "english_text": "[2s] AGENT: Hello (હેલો)\n[3s] AGENT: Hello, am I speaking with Yogeshji, sir? (હેલો યોગેશજી વાત કરે છે સાહેબ?)\n[4s] CUSTOMER: One minute, okay. (એક મિનિટ હા.)\n[6s] AGENT: Uh Yogeshbhai, good morning. I am Ankit Mistry speaking from JSW Steel, Jindal Steel Mumbai Head Office. (અ યોગેશભાઈ ગુડ મોર્નિંગ, હું અંકિત મિસ્ત્રી વાત કરું છું JSW Steel થી, Jindal Steel મુંબઈ હેડ ઓફિસ.)\n[11s] CUSTOMER: Yes, tell me brother. (હા બોલ ભાઈ.)\n[12s] AGENT: Uh Yogeshbhai, I believe uh last week you had registered your firm, which is Microtech Stainless Steel Co., on our Jindal's digital portal, right? (અ યોગેશભાઈ I believe અ ગયા અઠવાડિયે તમે અમારા જિંદાલના ડિજિટલ પોર્ટલ પર તમારું આ જે ફોર્મ છે which is Microtech Stainless Steel Co. એ અકાઉન્ટ આપણે રજીસ્ટ્રેશન તમે કરાવ્યું તું, right?)\n[20s] CUSTOMER: Hello? (હેલો?)\n[21s] CUSTOMER: Had it done, sir. (કરાવ્યું તું સાહેબ.)\n[22s] AGENT: Uh Yogeshbhai, your voice is a bit unclear, I'm so sorry. (અ યોગેશભાઈ તમારો થોડો અવાજ નથી આવતો, I'm so sorry.)\n[24s] CUSTOMER: Yes, had it done. There was an inquiry in JSW, that is now finished, the inquiry is closed. When there's a next inquiry, I will WhatsApp you. (હા કરાવ્યું તું ને JSW માં એક ઇન્ક્વાયરી હતી, એ હવે ખતમ થઈ ગઈ, ક્લોઝ થઈ ગઈ છે ઇન્ક્વાયરી. નેક્સ્ટ ઇન્ક્વાયરી હશે ને તો તમને WhatsApp કરીશ.)\n[30s] AGENT: Okay. So I want to know, Yogeshbhai, that (અચ્છા. તો મને એ જાણવું છે યોગેશભાઈ કે)\n[31s] CUSTOMER: The inquiry for GI, for Jindal pipe, is now closed. (GI ની Jindal pipe ની જે ઇન્ક્વાયરી ક્લોઝ થઈ ગઈ હવે.)\n[33s] AGENT: No no, uh actually I have called you just to know what is your nature of business in this? Meaning, are you into trading or manufacturing? How is it? (નઈ નઈ, અ actually મેં તમને ખાલી એટલે કોલ કર્યો છે કે આમાં તમારું nature of business શું છે? એટલે તમે કઈ trading કરો છો કે manufacturing માં છો? કેમનું છે?)\n[38s] CUSTOMER: We are a manufacturer in stainless steel. (આપણે manufacturer છે stainless steel માં.)\n[40s] AGENT: Okay.\n[40s] CUSTOMER: Pipe fitting, manufacturer of butt weld pipe fitting. Flange fittings come, right? Elbow, tee, reducer, flange. (Pipe fitting, butt weld pipe fitting નું manufacturer. Flange fitting આવે ને, elbow, tee, reducer, flange.)\n[43s] AGENT: Oh, yes yes yes yes yes. Okay. So in this, do you use SS or MS? (અચ્છા, હા હા હા હા હા. Okay. તો પછી આમાં તમે SS વાપરો છો કે MS વાપરો છો?)\n[46s] CUSTOMER: SS, SS. We had received one inquiry, we had received it for GI, for Jindal's pipe. (SS, SS. આપણે ઇન્ક્વાયરી એક આવી તી, આપણે GI ની આવી તી, Jindal ની pipe ની.)\n[49s] AGENT: Okay. Okay, no no, so sir, the thing is, Yogeshbhai, that this portal of ours, which you must have seen, in this, our group is the JSW group. Here we, we only deal in sheet and coil form. Uh, we don't have production in SS and pipes at all. (અચ્છા. અચ્છા ના ના તો સાહેબ કેવું છે ને યોગેશભાઈ કે આ જે આપણું પોર્ટલ છે, જે તમે જોયું હશે, તો આમાં અમારું આ જે ગ્રુપ છે એ JSW ગ્રુપ છે. અહીંયા અમે લોકો અમે લોકો ખાલી sheet અને coil form માં deal કરીએ છે. અ SS અને pipes માં અમારું production જ નથી.)\n[56s] CUSTOMER: Yes, yes, yes. (હા હા હા.)\n[56s] AGENT: So yes, if you have any requirement for plates in MS, I can provide you with that, but we don't have pipes and all that in this. (તો હા, અગર કોઈ તમને પ્લેટોની requirement હોય MS માં તો એ હું તમને આપી શકું છું, બાકી pipes ને બધું અમારા પાસે નથી હોતું આની અંદર.)\n[100s] CUSTOMER: Yes. (હા.)\n[101s] AGENT: That's how it is. (એવું છે.)\n[102s] CUSTOMER: Yes, okay, if there is any requirement, I will WhatsApp you. (હા તો ને કઈ requirement હશે તો તમને WhatsApp કરીશ.)\n[104s] AGENT: Definitely, definitely, no problem. (ચોક્કસ ચોક્કસ, કઈ વાંધો નઈ.)\n[106s] CUSTOMER: Yes, yes sir. (હા હા સાહેબ.)\n[107s] AGENT: Okay.", "language": "Gujarati", "languages": "[\"Gujarati\", \"English\"]", "turn_count": 27, "connected": 1, "audio_notes": "clear: Some light background noise is present but does not affect transcription.", "transcript_status": "ok", "transcript_error": null, "band": "green", "band_reason": "27 turns, clean transcript (0% inaudible)", "band_language": "Gujarati", "label_contradiction": 0, "status": "ok", "model": "gemini-2.5-pro", "rubric_version": "1.0.0", "exclusion_reason": null, "pitch_type_detected": "new_registration", "pitch_type_source": "campaign_name:medium", "pitch_type_conflict": 0, "pitch_adherence_score": 2.0, "pitch_score_band": "red", "pitch_missed_steps": "[\"NR2 Verify basic profile (4 Qs)\", \"NR3 Full discovery (8 Qs)\", \"NR5 First opportunity identified\", \"NR6 Closure - one of three outcomes\"]", "pitch_coaching_note": "When a customer is a partial fit (e.g., needs SS but you offer MS), don't accept a vague 'I'll call you'; propose a specific follow-up date to check for any MS needs.", "usp_relevance": "none", "rubric_inferred": 0, "segment_detected": "wrong_product", "mfg_flag": 1, "geo_flag": 0, "geo_reason": null, "moq_flag": 0, "moq_qty_detected": null, "moq_severity": null, "material_flag": 1, "material_detected": "Stainless Steel, Pipes", "catalogue_status": "not_available", "quality_flags_total": 2, "supply_flag": "none", "supply_details": "", "customer_req_date": null, "agent_committed_date": null, "call_summary": "The agent contacted a new registrant and discovered they are a manufacturer of stainless steel pipe fittings. The agent correctly identified that JSW One does not sell these products, explained the platform's focus on MS sheets and coils, and attempted to pivot to a potential MS plate requirement. The call ended without a firm next step, as the customer was not a qualified lead.", "raw_json": "{\"pitch_steps\": [{\"step_id\": \"NR1\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Uh Yogeshbhai, good morning. I am Ankit Mistry speaking from JSW Steel, Jindal Steel Mumbai Head Office.\", \"comment\": \"Agent provided a polite, professional opening that referenced the customer's registration.\"}, {\"step_id\": \"NR2\", \"result\": \"fail\", \"questions_hit\": 1, \"evidence\": \"\", \"comment\": \"Agent only verified the customer's name and company before the conversation was diverted; other basic profile questions were not asked.\"}, {\"step_id\": \"NR3\", \"result\": \"fail\", \"questions_hit\": 2, \"evidence\": \"\", \"comment\": \"Agent asked about business type, but the discovery was cut short upon learning the customer uses a product JSW does not sell.\"}, {\"step_id\": \"NR4\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"...this portal of ours... Here we, we only deal in sheet and coil form. Uh, we don't have production in SS and pipes at all.\", \"comment\": \"Agent clearly explained what the platform does and does not offer, which was perfectly tailored to the discovery of a product mismatch.\"}, {\"step_id\": \"NR5\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"Agent attempted to pivot to an MS plate requirement but did not secure a specific callback date when the customer gave a vague response.\"}, {\"step_id\": \"NR6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The call ended with a non-specific promise from the customer, not one of the three required agent-driven closure outcomes.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"When a customer is a partial fit (e.g., needs SS but you offer MS), don't accept a vague 'I'll call you'; propose a specific follow-up date to check for any MS needs.\", \"segment_detected\": \"wrong_product\", \"mfg_flag\": true, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": true, \"material_detected\": \"Stainless Steel, Pipes\", \"catalogue_status\": \"not_available\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent contacted a new registrant and discovered they are a manufacturer of stainless steel pipe fittings. The agent correctly identified that JSW One does not sell these products, explained the platform's focus on MS sheets and coils, and attempted to pivot to a potential MS plate requirement. The call ended without a firm next step, as the customer was not a qualified lead.\"}", "error": null, "latency_ms": 44249, "input_tokens": 3901, "output_tokens": 798, "created_at": "2026-09-25 11:45:06", "sentiment": "positive", "sentiment_score": 0.283, "sentiment_confidence": "high", "pos": 7, "neg": 0, "lex_hits": 6, "objection_phrases": "[]", "sentiment_method": "0.6*lexical + 0.4*prior", "talk_ratio": 0.79, "agent_talk_sec": 77.7, "customer_talk_sec": 20.7, "dead_air_sec": 21.6, "longest_monologue_sec": 43.8, "agent_wpm": 153.7, "interruptions": 0, "agent_turns": 14, "customer_turns": 13, "discovery_qs": 6, "words_agent": 199, "words_customer": 106, "monologue_heavy": 1, "turns": [ { "ucid": "21112178841356751", "idx": 0, "speaker": "agent", "start_s": 1.83, "end_s": 2.23, "text_en": "Hello", "text_native": "હેલો" }, { "ucid": "21112178841356751", "idx": 1, "speaker": "agent", "start_s": 2.63, "end_s": 4.03, "text_en": "Hello, am I speaking with Yogeshji, sir?", "text_native": "હેલો યોગેશજી વાત કરે છે સાહેબ?" }, { "ucid": "21112178841356751", "idx": 2, "speaker": "customer", "start_s": 4.26, "end_s": 5.0, "text_en": "One minute, okay.", "text_native": "એક મિનિટ હા." }, { "ucid": "21112178841356751", "idx": 3, "speaker": "agent", "start_s": 5.53, "end_s": 10.5, "text_en": "Uh Yogeshbhai, good morning. I am Ankit Mistry speaking from JSW Steel, Jindal Steel Mumbai Head Office.", "text_native": "અ યોગેશભાઈ ગુડ મોર્નિંગ, હું અંકિત મિસ્ત્રી વાત કરું છું JSW Steel થી, Jindal Steel મુંબઈ હેડ ઓફિસ." }, { "ucid": "21112178841356751", "idx": 4, "speaker": "customer", "start_s": 10.87, "end_s": 11.47, "text_en": "Yes, tell me brother.", "text_native": "હા બોલ ભાઈ." }, { "ucid": "21112178841356751", "idx": 5, "speaker": "agent", "start_s": 11.9, "end_s": 18.8, "text_en": "Uh Yogeshbhai, I believe uh last week you had registered your firm, which is Microtech Stainless Steel Co., on our Jindal's digital portal, right?", "text_native": "અ યોગેશભાઈ I believe અ ગયા અઠવાડિયે તમે અમારા જિંદાલના ડિજિટલ પોર્ટલ પર તમારું આ જે ફોર્મ છે which is Microtech Stainless Steel Co. એ અકાઉન્ટ આપણે રજીસ્ટ્રેશન તમે કરાવ્યું તું, right?" }, { "ucid": "21112178841356751", "idx": 6, "speaker": "customer", "start_s": 19.7, "end_s": 20.07, "text_en": "Hello?", "text_native": "હેલો?" }, { "ucid": "21112178841356751", "idx": 7, "speaker": "customer", "start_s": 20.6, "end_s": 21.3, "text_en": "Had it done, sir.", "text_native": "કરાવ્યું તું સાહેબ." }, { "ucid": "21112178841356751", "idx": 8, "speaker": "agent", "start_s": 21.8, "end_s": 23.8, "text_en": "Uh Yogeshbhai, your voice is a bit unclear, I'm so sorry.", "text_native": "અ યોગેશભાઈ તમારો થોડો અવાજ નથી આવતો, I'm so sorry." }, { "ucid": "21112178841356751", "idx": 9, "speaker": "customer", "start_s": 24.3, "end_s": 29.5, "text_en": "Yes, had it done. There was an inquiry in JSW, that is now finished, the inquiry is closed. When there's a next inquiry, I will WhatsApp you.", "text_native": "હા કરાવ્યું તું ને JSW માં એક ઇન્ક્વાયરી હતી, એ હવે ખતમ થઈ ગઈ, ક્લોઝ થઈ ગઈ છે ઇન્ક્વાયરી. નેક્સ્ટ ઇન્ક્વાયરી હશે ને તો તમને WhatsApp કરીશ." }, { "ucid": "21112178841356751", "idx": 10, "speaker": "agent", "start_s": 29.7, "end_s": 30.9, "text_en": "Okay. So I want to know, Yogeshbhai, that", "text_native": "અચ્છા. તો મને એ જાણવું છે યોગેશભાઈ કે" }, { "ucid": "21112178841356751", "idx": 11, "speaker": "customer", "start_s": 30.9, "end_s": 33.4, "text_en": "The inquiry for GI, for Jindal pipe, is now closed.", "text_native": "GI ની Jindal pipe ની જે ઇન્ક્વાયરી ક્લોઝ થઈ ગઈ હવે." }, { "ucid": "21112178841356751", "idx": 12, "speaker": "agent", "start_s": 33.4, "end_s": 37.8, "text_en": "No no, uh actually I have called you just to know what is your nature of business in this? Meaning, are you into trading or manufacturing? How is it?", "text_native": "નઈ નઈ, અ actually મેં તમને ખાલી એટલે કોલ કર્યો છે કે આમાં તમારું nature of business શું છે? એટલે તમે કઈ trading કરો છો કે manufacturing માં છો? કેમનું છે?" }, { "ucid": "21112178841356751", "idx": 13, "speaker": "customer", "start_s": 37.8, "end_s": 39.5, "text_en": "We are a manufacturer in stainless steel.", "text_native": "આપણે manufacturer છે stainless steel માં." }, { "ucid": "21112178841356751", "idx": 14, "speaker": "agent", "start_s": 39.5, "end_s": 40.0, "text_en": "Okay.", "text_native": "Okay." }, { "ucid": "21112178841356751", "idx": 15, "speaker": "customer", "start_s": 40.0, "end_s": 42.8, "text_en": "Pipe fitting, manufacturer of butt weld pipe fitting. Flange fittings come, right? Elbow, tee, reducer, flange.", "text_native": "Pipe fitting, butt weld pipe fitting નું manufacturer. Flange fitting આવે ને, elbow, tee, reducer, flange." }, { "ucid": "21112178841356751", "idx": 16, "speaker": "agent", "start_s": 42.8, "end_s": 46.0, "text_en": "Oh, yes yes yes yes yes. Okay. So in this, do you use SS or MS?", "text_native": "અચ્છા, હા હા હા હા હા. Okay. તો પછી આમાં તમે SS વાપરો છો કે MS વાપરો છો?" }, { "ucid": "21112178841356751", "idx": 17, "speaker": "customer", "start_s": 46.0, "end_s": 48.8, "text_en": "SS, SS. We had received one inquiry, we had received it for GI, for Jindal's pipe.", "text_native": "SS, SS. આપણે ઇન્ક્વાયરી એક આવી તી, આપણે GI ની આવી તી, Jindal ની pipe ની." }, { "ucid": "21112178841356751", "idx": 18, "speaker": "agent", "start_s": 48.8, "end_s": 55.8, "text_en": "Okay. Okay, no no, so sir, the thing is, Yogeshbhai, that this portal of ours, which you must have seen, in this, our group is the JSW group. Here we, we only deal in sheet and coil form. Uh, we don't have production in SS and pipes at all.", "text_native": "અચ્છા. અચ્છા ના ના તો સાહેબ કેવું છે ને યોગેશભાઈ કે આ જે આપણું પોર્ટલ છે, જે તમે જોયું હશે, તો આમાં અમારું આ જે ગ્રુપ છે એ JSW ગ્રુપ છે. અહીંયા અમે લોકો અમે લોકો ખાલી sheet અને coil form માં deal કરીએ છે. અ SS અને pipes માં અમારું production જ નથી." }, { "ucid": "21112178841356751", "idx": 19, "speaker": "customer", "start_s": 55.8, "end_s": 56.4, "text_en": "Yes, yes, yes.", "text_native": "હા હા હા." }, { "ucid": "21112178841356751", "idx": 20, "speaker": "agent", "start_s": 56.4, "end_s": 100.2, "text_en": "So yes, if you have any requirement for plates in MS, I can provide you with that, but we don't have pipes and all that in this.", "text_native": "તો હા, અગર કોઈ તમને પ્લેટોની requirement હોય MS માં તો એ હું તમને આપી શકું છું, બાકી pipes ને બધું અમારા પાસે નથી હોતું આની અંદર." }, { "ucid": "21112178841356751", "idx": 21, "speaker": "customer", "start_s": 100.2, "end_s": 100.4, "text_en": "Yes.", "text_native": "હા." }, { "ucid": "21112178841356751", "idx": 22, "speaker": "agent", "start_s": 101.0, "end_s": 101.5, "text_en": "That's how it is.", "text_native": "એવું છે." }, { "ucid": "21112178841356751", "idx": 23, "speaker": "customer", "start_s": 102.4, "end_s": 104.4, "text_en": "Yes, okay, if there is any requirement, I will WhatsApp you.", "text_native": "હા તો ને કઈ requirement હશે તો તમને WhatsApp કરીશ." }, { "ucid": "21112178841356751", "idx": 24, "speaker": "agent", "start_s": 104.4, "end_s": 105.5, "text_en": "Definitely, definitely, no problem.", "text_native": "ચોક્કસ ચોક્કસ, કઈ વાંધો નઈ." }, { "ucid": "21112178841356751", "idx": 25, "speaker": "customer", "start_s": 105.8, "end_s": 106.3, "text_en": "Yes, yes sir.", "text_native": "હા હા સાહેબ." }, { "ucid": "21112178841356751", "idx": 26, "speaker": "agent", "start_s": 106.6, "end_s": 106.9, "text_en": "Okay.", "text_native": "Okay." } ], "steps": [ { "ucid": "21112178841356751", "step_id": "NR1", "step_name": "Warm welcome opener", "weight": 1.0, "result": "pass", "earned": 1.0, "questions_hit": null, "evidence": "Uh Yogeshbhai, good morning. I am Ankit Mistry speaking from JSW Steel, Jindal Steel Mumbai Head Office.", "comment": "Agent provided a polite, professional opening that referenced the customer's registration." }, { "ucid": "21112178841356751", "step_id": "NR2", "step_name": "Verify basic profile (4 Qs)", "weight": 1.0, "result": "fail", "earned": 0.0, "questions_hit": 1, "evidence": "", "comment": "Agent only verified the customer's name and company before the conversation was diverted; other basic profile questions were not asked." }, { "ucid": "21112178841356751", "step_id": "NR3", "step_name": "Full discovery (8 Qs)", "weight": 3.0, "result": "fail", "earned": 0.0, "questions_hit": 2, "evidence": "", "comment": "Agent asked about business type, but the discovery was cut short upon learning the customer uses a product JSW does not sell." }, { "ucid": "21112178841356751", "step_id": "NR4", "step_name": "Platform education", "weight": 1.0, "result": "pass", "earned": 1.0, "questions_hit": null, "evidence": "...this portal of ours... Here we, we only deal in sheet and coil form. Uh, we don't have production in SS and pipes at all.", "comment": "Agent clearly explained what the platform does and does not offer, which was perfectly tailored to the discovery of a product mismatch." }, { "ucid": "21112178841356751", "step_id": "NR5", "step_name": "First opportunity identified", "weight": 2.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "", "comment": "Agent attempted to pivot to an MS plate requirement but did not secure a specific callback date when the customer gave a vague response." }, { "ucid": "21112178841356751", "step_id": "NR6", "step_name": "Closure - one of three outcomes", "weight": 2.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "", "comment": "The call ended with a non-specific promise from the customer, not one of the three required agent-driven closure outcomes." } ], "objections": [], "missed_steps": [ "NR2 Verify basic profile (4 Qs)", "NR3 Full discovery (8 Qs)", "NR5 First opportunity identified", "NR6 Closure - one of three outcomes" ], "objection_phrases_list": [] }