{
  "ucid": "21112178841347421",
  "call_date": "2026-09-03",
  "start_time": "2026-09-03 11:01:14",
  "end_time": "2026-09-03 11:02:43",
  "duration_sec": 89,
  "campaign": "MSME_IS_India_ProductOpps_Reg_Acc",
  "disposition": "General Enquiry",
  "agent": "dhruv",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA8af62b2f07619b44787b68b102a8499a.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 1160,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "gs://ozontel_transcript_analyser/data/audio/21112178841347421__DIA8af62b2f07619b44787b68b102a8499a.mp3",
  "audio_bytes": 221184,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-24 11:52:36.999815+00",
  "audio_secs": 73.728,
  "source_file": "Monthly_Calls_Transcript.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[0s] CUSTOMER: Hello.\n[2s] CUSTOMER: Jindal Steel Traders.\n[3s] AGENT: Yes, speak.   (हां बोलिए।)\n[3s] AGENT: Sir, I was calling from JSW One, to Jindal Steel.   (सर JSW One से बात कर रहा था मैं Jindal Steel से।)\n[5s] CUSTOMER: Yes, speak.   (हां जी बोलिए।)\n[6s] AGENT: Uh sir, you had put a requirement on our portal for HR sheets, I had called regarding that, sir.   (अह सर आपने कुछ रिक्वायरमेंट डाली थी हमारे पोर्टल पे HR sheets की, उसके रिगार्डिंग कॉल किया था सर मैंने।)\n[10s] CUSTOMER: Yes, yes.   (हां हां।)\n[10s] AGENT: Uh so sir, do you need only one piece? I mean, is it something like that? So that I can understand, will you explain a little, please?   (अह तो सर ये क्या एक ही piece चाहिए आपको? मतलब ऐसा कुछ है कि क्या? मैं मतलब समझ पाऊं, explain करेंगे थोड़ा आप please?)\n[14s] CUSTOMER: Actually, we need, currently we need five pieces.   (Actually हमको अभी currently हमको पांच piece चाहिए।)\n[17s] AGENT: Okay.\n[18s] CUSTOMER: Hmm.   (हम्म।)\n[18s] AGENT: The rest is regular-   (बाकी ये regular-)\n[19s] CUSTOMER: it is.   (रहता है।)\n[19s] AGENT: And is this for trading purpose or what will be its end application, sir? I mean, I have to enter it in the SBI, that's why I'm asking.   (And ये मतलब क्या trading purpose के लिए है कि मतलब end application क्या रहेगा सर इसका? मतलब मुझे क्या है वो SBI में डालना पड़ता है इसके लिए पूछ रहा हूं।)\n[24s] CUSTOMER: For trading purpose.   (Trading purpose के लिए।)\n[25s] AGENT: Understood. And you need it in 16 2000 by 6 300.   (समझ गया। और आपको 16 2000 by 6 300 में चाहिए।)\n[27s] CUSTOMER: Yes.   (हां।)\n[28s] AGENT: Five pieces.   (पांच piece.)\n[29s] CUSTOMER: Five pieces.   (पांच piece.)\n[29s] AGENT: And where will the delivery be, sir? Kalamboli?   (और ये delivery कहां रहेगी सर? Kalamboli?)\n[31s] CUSTOMER: Kalamboli, yes.\n[32s] AGENT: I understood, sir.   (समझ गया सर मैं।)\n[33s] AGENT: Is there any specific make approved or something like that, sir?   (Any specific make approved या ऐसा कुछ है सर?)\n[35s] CUSTOMER: No, no.   (नहीं नहीं।)\n[35s] CUSTOMER: Any any make is fine.\n[36s] AGENT: Meaning you don't need a prime make, right? Secondary won't work for you?   (मतलब prime make नहीं चाहिए ना? Secondary तो नहीं चलेगा आपको?)\n[38s] CUSTOMER: Secondary will work.   (चलेगा secondary.)\n[39s] CUSTOMER: No no, secondary will also work.   (नहीं नहीं secondary भी चलेगा।)\n[40s] AGENT: It will work, right? Okay. I will check, sir, and I will revert to you on that, okay?   (चलेगा ना? ठीक है। मैं check कर लेता हूं सर और मैं आपको revert करता हूं उसके ऊपर, है ना?)\n[43s] CUSTOMER: Okay.   (ठीक है।)\n[44s] AGENT: Yeah. Thank you.",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"English\"]",
  "turn_count": 31,
  "connected": 1,
  "audio_notes": "clear: Some light background noise is present but does not affect transcription.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "31 turns, clean transcript (0% inaudible)",
  "band_language": "Hindi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "customer_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 5.5,
  "pitch_score_band": "amber",
  "pitch_missed_steps": "[\"CL2 Revalidate every field\", \"CL3 Discovery (5 Qs, woven naturally)\", \"CL4 Closure with price & timeline\"]",
  "pitch_coaching_note": "When you promise to check and revert, always give the customer a specific timeline, like 'within the next hour' or 'by 4 PM today', to manage their expectations and show professionalism.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "trader",
  "mfg_flag": 1,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "available",
  "quality_flags_total": 1,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The customer, a trader, confirmed their requirement for five pieces of 16mm HR sheets to be delivered in Kalamboli. The agent revalidated most details and discovered the end-use is for trading and that any make (including secondary) is acceptable. The call ended with the agent promising to check availability and revert, but without a specific timeline.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"CL1\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Uh sir, you had put a requirement on our portal for HR sheets, I had called regarding that, sir.\", \"comment\": \"Agent correctly opened by referencing the customer's portal submission.\"}, {\"step_id\": \"CL2\", \"result\": \"partial\", \"questions_hit\": 4, \"evidence\": \"And you need it in 16 2000 by 6 300... Five pieces... And where will the delivery be, sir? Kalamboli?\", \"comment\": \"Agent confirmed product, dimensions, quantity, and location, but missed the delivery timeline.\"}, {\"step_id\": \"CL3\", \"result\": \"partial\", \"questions_hit\": 2, \"evidence\": \"And is this for trading purpose or what will be its end application, sir?... Is there any specific make approved or something like that, sir?\", \"comment\": \"Agent asked about end-use and brand preference but missed monthly volume, JSW share, and payment terms.\"}, {\"step_id\": \"CL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"Agent promised to revert but did not provide a price, confirm stock, or state a specific timeline for the callback.\"}, {\"step_id\": \"CL5\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"I will check, sir, and I will revert to you on that, okay?\", \"comment\": \"Agent kept the call focused on the customer's stated requirement and did not re-pitch other products.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"When you promise to check and revert, always give the customer a specific timeline, like 'within the next hour' or 'by 4 PM today', to manage their expectations and show professionalism.\", \"segment_detected\": \"trader\", \"mfg_flag\": true, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"available\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The customer, a trader, confirmed their requirement for five pieces of 16mm HR sheets to be delivered in Kalamboli. The agent revalidated most details and discovered the end-use is for trading and that any make (including secondary) is acceptable. The call ended with the agent promising to check availability and revert, but without a specific timeline.\"}",
  "error": null,
  "latency_ms": 32162,
  "input_tokens": 3480,
  "output_tokens": 740,
  "created_at": "2026-09-25 11:44:55",
  "sentiment": "neutral",
  "sentiment_score": 0.0,
  "sentiment_confidence": "high",
  "pos": 2,
  "neg": 2,
  "lex_hits": 8,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.702,
  "agent_talk_sec": 25.9,
  "customer_talk_sec": 11.0,
  "dead_air_sec": 52.1,
  "longest_monologue_sec": 4.2,
  "agent_wpm": 370.7,
  "interruptions": 0,
  "agent_turns": 15,
  "customer_turns": 16,
  "discovery_qs": 11,
  "words_agent": 160,
  "words_customer": 44,
  "monologue_heavy": 0,
  "turns": [
    {
      "ucid": "21112178841347421",
      "idx": 0,
      "speaker": "customer",
      "start_s": 0.47,
      "end_s": 0.87,
      "text_en": "Hello.",
      "text_native": "Hello."
    },
    {
      "ucid": "21112178841347421",
      "idx": 1,
      "speaker": "customer",
      "start_s": 1.57,
      "end_s": 2.57,
      "text_en": "Jindal Steel Traders.",
      "text_native": "Jindal Steel Traders."
    },
    {
      "ucid": "21112178841347421",
      "idx": 2,
      "speaker": "agent",
      "start_s": 2.67,
      "end_s": 2.97,
      "text_en": "Yes, speak.",
      "text_native": "हां बोलिए।"
    },
    {
      "ucid": "21112178841347421",
      "idx": 3,
      "speaker": "agent",
      "start_s": 3.21,
      "end_s": 5.11,
      "text_en": "Sir, I was calling from JSW One, to Jindal Steel.",
      "text_native": "सर JSW One से बात कर रहा था मैं Jindal Steel से।"
    },
    {
      "ucid": "21112178841347421",
      "idx": 4,
      "speaker": "customer",
      "start_s": 5.37,
      "end_s": 5.87,
      "text_en": "Yes, speak.",
      "text_native": "हां जी बोलिए।"
    },
    {
      "ucid": "21112178841347421",
      "idx": 5,
      "speaker": "agent",
      "start_s": 6.19,
      "end_s": 9.59,
      "text_en": "Uh sir, you had put a requirement on our portal for HR sheets, I had called regarding that, sir.",
      "text_native": "अह सर आपने कुछ रिक्वायरमेंट डाली थी हमारे पोर्टल पे HR sheets की, उसके रिगार्डिंग कॉल किया था सर मैंने।"
    },
    {
      "ucid": "21112178841347421",
      "idx": 6,
      "speaker": "customer",
      "start_s": 9.69,
      "end_s": 10.09,
      "text_en": "Yes, yes.",
      "text_native": "हां हां।"
    },
    {
      "ucid": "21112178841347421",
      "idx": 7,
      "speaker": "agent",
      "start_s": 10.39,
      "end_s": 13.89,
      "text_en": "Uh so sir, do you need only one piece? I mean, is it something like that? So that I can understand, will you explain a little, please?",
      "text_native": "अह तो सर ये क्या एक ही piece चाहिए आपको? मतलब ऐसा कुछ है कि क्या? मैं मतलब समझ पाऊं, explain करेंगे थोड़ा आप please?"
    },
    {
      "ucid": "21112178841347421",
      "idx": 8,
      "speaker": "customer",
      "start_s": 14.37,
      "end_s": 16.87,
      "text_en": "Actually, we need, currently we need five pieces.",
      "text_native": "Actually हमको अभी currently हमको पांच piece चाहिए।"
    },
    {
      "ucid": "21112178841347421",
      "idx": 9,
      "speaker": "agent",
      "start_s": 17.21,
      "end_s": 17.51,
      "text_en": "Okay.",
      "text_native": "Okay."
    },
    {
      "ucid": "21112178841347421",
      "idx": 10,
      "speaker": "customer",
      "start_s": 17.87,
      "end_s": 18.07,
      "text_en": "Hmm.",
      "text_native": "हम्म।"
    },
    {
      "ucid": "21112178841347421",
      "idx": 11,
      "speaker": "agent",
      "start_s": 18.17,
      "end_s": 18.87,
      "text_en": "The rest is regular-",
      "text_native": "बाकी ये regular-"
    },
    {
      "ucid": "21112178841347421",
      "idx": 12,
      "speaker": "customer",
      "start_s": 18.87,
      "end_s": 19.27,
      "text_en": "it is.",
      "text_native": "रहता है।"
    },
    {
      "ucid": "21112178841347421",
      "idx": 13,
      "speaker": "agent",
      "start_s": 19.37,
      "end_s": 23.57,
      "text_en": "And is this for trading purpose or what will be its end application, sir? I mean, I have to enter it in the SBI, that's why I'm asking.",
      "text_native": "And ये मतलब क्या trading purpose के लिए है कि मतलब end application क्या रहेगा सर इसका? मतलब मुझे क्या है वो SBI में डालना पड़ता है इसके लिए पूछ रहा हूं।"
    },
    {
      "ucid": "21112178841347421",
      "idx": 14,
      "speaker": "customer",
      "start_s": 23.67,
      "end_s": 24.57,
      "text_en": "For trading purpose.",
      "text_native": "Trading purpose के लिए।"
    },
    {
      "ucid": "21112178841347421",
      "idx": 15,
      "speaker": "agent",
      "start_s": 24.87,
      "end_s": 27.07,
      "text_en": "Understood. And you need it in 16 2000 by 6 300.",
      "text_native": "समझ गया। और आपको 16 2000 by 6 300 में चाहिए।"
    },
    {
      "ucid": "21112178841347421",
      "idx": 16,
      "speaker": "customer",
      "start_s": 27.27,
      "end_s": 27.67,
      "text_en": "Yes.",
      "text_native": "हां।"
    },
    {
      "ucid": "21112178841347421",
      "idx": 17,
      "speaker": "agent",
      "start_s": 27.97,
      "end_s": 28.47,
      "text_en": "Five pieces.",
      "text_native": "पांच piece."
    },
    {
      "ucid": "21112178841347421",
      "idx": 18,
      "speaker": "customer",
      "start_s": 28.67,
      "end_s": 29.17,
      "text_en": "Five pieces.",
      "text_native": "पांच piece."
    },
    {
      "ucid": "21112178841347421",
      "idx": 19,
      "speaker": "agent",
      "start_s": 29.47,
      "end_s": 30.67,
      "text_en": "And where will the delivery be, sir? Kalamboli?",
      "text_native": "और ये delivery कहां रहेगी सर? Kalamboli?"
    },
    {
      "ucid": "21112178841347421",
      "idx": 20,
      "speaker": "customer",
      "start_s": 30.77,
      "end_s": 31.57,
      "text_en": "Kalamboli, yes.",
      "text_native": "Kalamboli, yes."
    },
    {
      "ucid": "21112178841347421",
      "idx": 21,
      "speaker": "agent",
      "start_s": 31.87,
      "end_s": 32.57,
      "text_en": "I understood, sir.",
      "text_native": "समझ गया सर मैं।"
    },
    {
      "ucid": "21112178841347421",
      "idx": 22,
      "speaker": "agent",
      "start_s": 32.87,
      "end_s": 34.57,
      "text_en": "Is there any specific make approved or something like that, sir?",
      "text_native": "Any specific make approved या ऐसा कुछ है सर?"
    },
    {
      "ucid": "21112178841347421",
      "idx": 23,
      "speaker": "customer",
      "start_s": 34.77,
      "end_s": 35.17,
      "text_en": "No, no.",
      "text_native": "नहीं नहीं।"
    },
    {
      "ucid": "21112178841347421",
      "idx": 24,
      "speaker": "customer",
      "start_s": 35.37,
      "end_s": 36.07,
      "text_en": "Any any make is fine.",
      "text_native": "Any any make is fine."
    },
    {
      "ucid": "21112178841347421",
      "idx": 25,
      "speaker": "agent",
      "start_s": 36.27,
      "end_s": 38.07,
      "text_en": "Meaning you don't need a prime make, right? Secondary won't work for you?",
      "text_native": "मतलब prime make नहीं चाहिए ना? Secondary तो नहीं चलेगा आपको?"
    },
    {
      "ucid": "21112178841347421",
      "idx": 26,
      "speaker": "customer",
      "start_s": 38.17,
      "end_s": 38.87,
      "text_en": "Secondary will work.",
      "text_native": "चलेगा secondary."
    },
    {
      "ucid": "21112178841347421",
      "idx": 27,
      "speaker": "customer",
      "start_s": 39.07,
      "end_s": 39.87,
      "text_en": "No no, secondary will also work.",
      "text_native": "नहीं नहीं secondary भी चलेगा।"
    },
    {
      "ucid": "21112178841347421",
      "idx": 28,
      "speaker": "agent",
      "start_s": 40.07,
      "end_s": 42.87,
      "text_en": "It will work, right? Okay. I will check, sir, and I will revert to you on that, okay?",
      "text_native": "चलेगा ना? ठीक है। मैं check कर लेता हूं सर और मैं आपको revert करता हूं उसके ऊपर, है ना?"
    },
    {
      "ucid": "21112178841347421",
      "idx": 29,
      "speaker": "customer",
      "start_s": 42.97,
      "end_s": 43.37,
      "text_en": "Okay.",
      "text_native": "ठीक है।"
    },
    {
      "ucid": "21112178841347421",
      "idx": 30,
      "speaker": "agent",
      "start_s": 43.87,
      "end_s": 44.57,
      "text_en": "Yeah. Thank you.",
      "text_native": "Yeah. Thank you."
    }
  ],
  "steps": [
    {
      "ucid": "21112178841347421",
      "step_id": "CL1",
      "step_name": "Opener acknowledges platform submission",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "Uh sir, you had put a requirement on our portal for HR sheets, I had called regarding that, sir.",
      "comment": "Agent correctly opened by referencing the customer's portal submission."
    },
    {
      "ucid": "21112178841347421",
      "step_id": "CL2",
      "step_name": "Revalidate every field",
      "weight": 3.0,
      "result": "partial",
      "earned": 1.5,
      "questions_hit": 4,
      "evidence": "And you need it in 16 2000 by 6 300... Five pieces... And where will the delivery be, sir? Kalamboli?",
      "comment": "Agent confirmed product, dimensions, quantity, and location, but missed the delivery timeline."
    },
    {
      "ucid": "21112178841347421",
      "step_id": "CL3",
      "step_name": "Discovery (5 Qs, woven naturally)",
      "weight": 2.0,
      "result": "partial",
      "earned": 1.0,
      "questions_hit": 2,
      "evidence": "And is this for trading purpose or what will be its end application, sir?... Is there any specific make approved or something like that, sir?",
      "comment": "Agent asked about end-use and brand preference but missed monthly volume, JSW share, and payment terms."
    },
    {
      "ucid": "21112178841347421",
      "step_id": "CL4",
      "step_name": "Closure with price & timeline",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "Agent promised to revert but did not provide a price, confirm stock, or state a specific timeline for the callback."
    },
    {
      "ucid": "21112178841347421",
      "step_id": "CL5",
      "step_name": "No unnecessary re-pitching",
      "weight": 1.0,
      "result": "pass",
      "earned": 1.0,
      "questions_hit": null,
      "evidence": "I will check, sir, and I will revert to you on that, okay?",
      "comment": "Agent kept the call focused on the customer's stated requirement and did not re-pitch other products."
    }
  ],
  "objections": [],
  "missed_steps": [
    "CL2 Revalidate every field",
    "CL3 Discovery (5 Qs, woven naturally)",
    "CL4 Closure with price & timeline"
  ],
  "objection_phrases_list": []
}