Call 21112178841321191 2026-09-03 · Aditya Pandey · 1:25
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_Inte_MFG_M1_3_NoEnq_Sep26 | Interested | full conversation 20 turns, clean transcript (0% inaudible) | Hindi | 20 | new_registration (campaign_name:medium) |
Audio: clear: Some call center background noise is audible on the agent's side, but it does not affect transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
1.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
+0.72
confidence high · +12/−1
from 11 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Full discovery (8 Qs)
The agent asked about the business type but abandoned discovery after learning the requirement was two months away, missing 6 of 8 key questions.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] ESP सर्विसेस... [Rep:] आप कौन सा ब्रांड में लेते हो शीट्स जनरली?... [Customer:] चार से पांच टन चाहिए मुझे मिनिमम... [Rep:] Payment sir, 100% advance.
−2.0 pts
First opportunity identified
The agent identified a future requirement but failed to schedule a specific callback date, leaving the next step vague.
How Sajal Bhaskar did it on a
10.0/10 call —
I will call you tomorrow afternoon after 12 or 1 o'clock.
−2.0 pts
Closure - one of three outcomes
The call ended with a vague promise to connect later, not a confirmed next step like a scheduled callback or quote.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] मैं आपको कल दोपहर बारह एक बजे के बाद फोन करता हूं। चलेगा? [Agent:] हां चलेगा, चलेगा।
did well
Warm welcome opener
Sir, hello. This is Aditya Pandey speaking. From JSW One.
Summary
The customer is setting up a new manufacturing line for roofing sheets and anticipates needing coils in two months when their machine arrives. The agent identified this future requirement but immediately ended the call, promising to connect 'then' and send his number. No further discovery was done, and no specific next step was scheduled.
Coaching
When a customer gives a future timeline, don't disengage. Use the call to complete discovery and educate them on our platform's value, so we are their first choice when the requirement becomes active.
Missed:
NR2 Verify basic profile (4 Qs) NR3 Full discovery (8 Qs) NR4 Platform education NR5 First opportunity identified NR6 Closure - one of three outcomes
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| NR1 Warm welcome opener | 1 | pass | – | 1.0 | Sir, hello. This is Aditya Pandey speaking. From JSW One. The agent provided a standard, non-aggressive opening and established context by referencing a prior call. |
| NR2 Verify basic profile (4 Qs) | 1 | fail | 1 | 0.0 |
The agent only confirmed the company name and did not ask about the procurement city, decision-making role, or contact details. |
| NR3 Full discovery (8 Qs) | 3 | fail | 2 | 0.0 |
The agent asked about the business type but abandoned discovery after learning the requirement was two months away, missing 6 of 8 key questions. |
| NR4 Platform education | 1 | fail | – | 0.0 |
The agent did not explain any platform benefits like pricing, test certificates, or stock availability. |
| NR5 First opportunity identified | 2 | fail | – | 0.0 |
The agent identified a future requirement but failed to schedule a specific callback date, leaving the next step vague. |
| NR6 Closure - one of three outcomes | 2 | fail | – | 0.0 |
The call ended with a vague promise to connect later, not a confirmed next step like a scheduled callback or quote. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.563 | 21.3s | 16.5s | 47.2s | 5.6s | 326.8 | 0 | 10 | 10 | 6 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
agent
1.0s
Hello?
हॅलो?
customer
1.7s
Hello?
हॅलो?
agent
2.2s
Hello, Krishna Enterprises?
हॅलो कृष्णा एंटरप्राइजेस?
customer
3.5s
Yes.
हां जी।
agent
4.1s
Sir, hello. This is Aditya Pandey speaking.
सर नमस्ते, मैं आदित्य पांडे बात कर रहा था।
customer
6.1s
Okay, tell me.
ओके, बोलिए।
agent
6.7s
From JSW One. I guess you must have spoken to one of my men last month, named Abhinav.
JSW One से। I guess आपने मेरे एक आदमी से बात की होगी last month, अभिनव करके।
customer
9.9s
Yes yes, I have, sir.
हां हां, किया है सर मैंने।
agent
11.2s
I had called regarding that only. Is there any requirement right now, sir?
वही उसी के regarding call किया था। अभी कुछ है सर requirement की?
customer
13.3s
Sir, I have just put in for an inquiry. Actually, my roll forming machine is about to arrive in two months.
मैंने सर अभी inquiry, inquiry के लिए डाला हुआ है। Actually मेरा roll forming का machine आने को है दो महीने में।
agent
17.6s
Oh, I see. So you mean you don't have any requirement for two months, is that what you're saying?
अच्छा जी। अभी मतलब आपको दो महीने तक कोई requirement नहीं है, ये बोलना है?
customer
20.6s
No, no, no, it will be required in two months.
नहीं नहीं नहीं, दो महीने में लगेगा।
agent
22.0s
Okay. Okay sir, no issue. Roll... I mean, what is your business, sir? Can you tell me a little?
ठीक है। ठीक है सर, कोई issue नहीं है। रोल, मतलब आपका क्या मतलब business रहता है सर? थोड़ा बता सकेंगे?
customer
25.6s
Uh, our roofing sheets, you know, the manufacturing machine for that, the roll forming machine, I have placed an order for that.
अह, अपना roofing sheets जो रहता है ना, उसका manufacturing का machine, roll forming machine जो रहता है, उसका order मैंने place किया हुआ है।
customer
30.6s
So that will arrive in two months, so for that, I will need coils.
तो वो दो महीनों में आएगा, तो उसके लिए मेरेको coil लगने वाले है।
agent
33.4s
So okay sir, I will... we will connect then. Abhinav is there, I am also there, we both will connect. No issue.
तो ठीक है सर, मैं आपको, हम तभी connect करते हैं। अभिनव भी है, मैं भी हूं, दोनों connect हो जाएंगे। कोई issue नहीं है।
agent
37.6s
I will also WhatsApp you my number.
मैं आपको WhatsApp भी कर दूंगा अपना नंबर।
customer
39.1s
Sure sure, best.
agent
39.7s
To connect with you... Thank you, sir.
आपको connect... Thank you sir.
customer
41.3s
Yeah, thank you.