{ "ucid": "21112178841321191", "call_date": "2026-09-03", "start_time": "2026-09-03 10:56:51", "end_time": "2026-09-03 10:58:16", "duration_sec": 85, "campaign": "IS_Inte_MFG_M1_3_NoEnq_Sep26", "disposition": "Interested", "agent": "Aditya Pandey", "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIAb39914701946be8575b391775cc65221.mp3", "dial_status": null, "customer_status": null, "agent_status": null, "hangup_by": null, "excel_row": 1161, "is_test": 0, "raw_payload": null, "audio_path": "/data/audio/21112178841321191__DIAb39914701946be8575b391775cc65221.mp3", "audio_bytes": 186408, "audio_status": "ok", "audio_error": null, "excel_turn_count": 0, "ingested_at": "2026-09-11 12:19:54.357907+00", "audio_secs": 62.136, "source_file": "Sep1-10>40s.xlsx", "upload_id": null, "audio_permanent": 0, "english_text": "[1s] AGENT: Hello? (हॅलो?)\n[2s] CUSTOMER: Hello? (हॅलो?)\n[2s] AGENT: Hello, Krishna Enterprises? (हॅलो कृष्णा एंटरप्राइजेस?)\n[4s] CUSTOMER: Yes. (हां जी।)\n[4s] AGENT: Sir, hello. This is Aditya Pandey speaking. (सर नमस्ते, मैं आदित्य पांडे बात कर रहा था।)\n[6s] CUSTOMER: Okay, tell me. (ओके, बोलिए।)\n[7s] AGENT: From JSW One. I guess you must have spoken to one of my men last month, named Abhinav. (JSW One से। I guess आपने मेरे एक आदमी से बात की होगी last month, अभिनव करके।)\n[10s] CUSTOMER: Yes yes, I have, sir. (हां हां, किया है सर मैंने।)\n[11s] AGENT: I had called regarding that only. Is there any requirement right now, sir? (वही उसी के regarding call किया था। अभी कुछ है सर requirement की?)\n[13s] CUSTOMER: Sir, I have just put in for an inquiry. Actually, my roll forming machine is about to arrive in two months. (मैंने सर अभी inquiry, inquiry के लिए डाला हुआ है। Actually मेरा roll forming का machine आने को है दो महीने में।)\n[18s] AGENT: Oh, I see. So you mean you don't have any requirement for two months, is that what you're saying? (अच्छा जी। अभी मतलब आपको दो महीने तक कोई requirement नहीं है, ये बोलना है?)\n[21s] CUSTOMER: No, no, no, it will be required in two months. (नहीं नहीं नहीं, दो महीने में लगेगा।)\n[22s] AGENT: Okay. Okay sir, no issue. Roll... I mean, what is your business, sir? Can you tell me a little? (ठीक है। ठीक है सर, कोई issue नहीं है। रोल, मतलब आपका क्या मतलब business रहता है सर? थोड़ा बता सकेंगे?)\n[26s] CUSTOMER: Uh, our roofing sheets, you know, the manufacturing machine for that, the roll forming machine, I have placed an order for that. (अह, अपना roofing sheets जो रहता है ना, उसका manufacturing का machine, roll forming machine जो रहता है, उसका order मैंने place किया हुआ है।)\n[31s] CUSTOMER: So that will arrive in two months, so for that, I will need coils. (तो वो दो महीनों में आएगा, तो उसके लिए मेरेको coil लगने वाले है।)\n[33s] AGENT: So okay sir, I will... we will connect then. Abhinav is there, I am also there, we both will connect. No issue. (तो ठीक है सर, मैं आपको, हम तभी connect करते हैं। अभिनव भी है, मैं भी हूं, दोनों connect हो जाएंगे। कोई issue नहीं है।)\n[38s] AGENT: I will also WhatsApp you my number. (मैं आपको WhatsApp भी कर दूंगा अपना नंबर।)\n[39s] CUSTOMER: Sure sure, best.\n[40s] AGENT: To connect with you... Thank you, sir. (आपको connect... Thank you sir.)\n[41s] CUSTOMER: Yeah, thank you.", "language": "Hindi", "languages": "[\"Hindi\", \"English\"]", "turn_count": 20, "connected": 1, "audio_notes": "clear: Some call center background noise is audible on the agent's side, but it does not affect transcription.", "transcript_status": "ok", "transcript_error": null, "band": "green", "band_reason": "20 turns, clean transcript (0% inaudible)", "band_language": "Hindi", "label_contradiction": 0, "status": "ok", "model": "gemini-2.5-pro", "rubric_version": "1.0.0", "exclusion_reason": null, "pitch_type_detected": "new_registration", "pitch_type_source": "campaign_name:medium", "pitch_type_conflict": 0, "pitch_adherence_score": 1.0, "pitch_score_band": "red", "pitch_missed_steps": "[\"NR2 Verify basic profile (4 Qs)\", \"NR3 Full discovery (8 Qs)\", \"NR4 Platform education\", \"NR5 First opportunity identified\", \"NR6 Closure - one of three outcomes\"]", "pitch_coaching_note": "When a customer gives a future timeline, don't disengage. Use the call to complete discovery and educate them on our platform's value, so we are their first choice when the requirement becomes active.", "usp_relevance": "none", "rubric_inferred": 0, "segment_detected": "manufacturing", "mfg_flag": 0, "geo_flag": 0, "geo_reason": null, "moq_flag": 0, "moq_qty_detected": null, "moq_severity": null, "material_flag": 0, "material_detected": null, "catalogue_status": "unknown", "quality_flags_total": 0, "supply_flag": "none", "supply_details": "", "customer_req_date": null, "agent_committed_date": null, "call_summary": "The customer is setting up a new manufacturing line for roofing sheets and anticipates needing coils in two months when their machine arrives. The agent identified this future requirement but immediately ended the call, promising to connect 'then' and send his number. No further discovery was done, and no specific next step was scheduled.", "raw_json": "{\"pitch_steps\": [{\"step_id\": \"NR1\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Sir, hello. This is Aditya Pandey speaking. From JSW One.\", \"comment\": \"The agent provided a standard, non-aggressive opening and established context by referencing a prior call.\"}, {\"step_id\": \"NR2\", \"result\": \"fail\", \"questions_hit\": 1, \"evidence\": \"\", \"comment\": \"The agent only confirmed the company name and did not ask about the procurement city, decision-making role, or contact details.\"}, {\"step_id\": \"NR3\", \"result\": \"fail\", \"questions_hit\": 2, \"evidence\": \"\", \"comment\": \"The agent asked about the business type but abandoned discovery after learning the requirement was two months away, missing 6 of 8 key questions.\"}, {\"step_id\": \"NR4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The agent did not explain any platform benefits like pricing, test certificates, or stock availability.\"}, {\"step_id\": \"NR5\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The agent identified a future requirement but failed to schedule a specific callback date, leaving the next step vague.\"}, {\"step_id\": \"NR6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The call ended with a vague promise to connect later, not a confirmed next step like a scheduled callback or quote.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"When a customer gives a future timeline, don't disengage. Use the call to complete discovery and educate them on our platform's value, so we are their first choice when the requirement becomes active.\", \"segment_detected\": \"manufacturing\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"unknown\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The customer is setting up a new manufacturing line for roofing sheets and anticipates needing coils in two months when their machine arrives. The agent identified this future requirement but immediately ended the call, promising to connect 'then' and send his number. No further discovery was done, and no specific next step was scheduled.\"}", "error": null, "latency_ms": 30768, "input_tokens": 3340, "output_tokens": 725, "created_at": "2026-09-25 11:45:01", "sentiment": "positive", "sentiment_score": 0.72, "sentiment_confidence": "high", "pos": 12, "neg": 1, "lex_hits": 11, "objection_phrases": "[]", "sentiment_method": "0.6*lexical + 0.4*prior", "talk_ratio": 0.563, "agent_talk_sec": 21.3, "customer_talk_sec": 16.5, "dead_air_sec": 47.2, "longest_monologue_sec": 5.6, "agent_wpm": 326.8, "interruptions": 0, "agent_turns": 10, "customer_turns": 10, "discovery_qs": 6, "words_agent": 116, "words_customer": 83, "monologue_heavy": 0, "turns": [ { "ucid": "21112178841321191", "idx": 0, "speaker": "agent", "start_s": 0.98, "end_s": 1.38, "text_en": "Hello?", "text_native": "हॅलो?" }, { "ucid": "21112178841321191", "idx": 1, "speaker": "customer", "start_s": 1.7, "end_s": 2.0, "text_en": "Hello?", "text_native": "हॅलो?" }, { "ucid": "21112178841321191", "idx": 2, "speaker": "agent", "start_s": 2.18, "end_s": 3.2, "text_en": "Hello, Krishna Enterprises?", "text_native": "हॅलो कृष्णा एंटरप्राइजेस?" }, { "ucid": "21112178841321191", "idx": 3, "speaker": "customer", "start_s": 3.5, "end_s": 3.88, "text_en": "Yes.", "text_native": "हां जी।" }, { "ucid": "21112178841321191", "idx": 4, "speaker": "agent", "start_s": 4.1, "end_s": 5.7, "text_en": "Sir, hello. This is Aditya Pandey speaking.", "text_native": "सर नमस्ते, मैं आदित्य पांडे बात कर रहा था।" }, { "ucid": "21112178841321191", "idx": 5, "speaker": "customer", "start_s": 6.08, "end_s": 6.62, "text_en": "Okay, tell me.", "text_native": "ओके, बोलिए।" }, { "ucid": "21112178841321191", "idx": 6, "speaker": "agent", "start_s": 6.7, "end_s": 9.7, "text_en": "From JSW One. I guess you must have spoken to one of my men last month, named Abhinav.", "text_native": "JSW One से। I guess आपने मेरे एक आदमी से बात की होगी last month, अभिनव करके।" }, { "ucid": "21112178841321191", "idx": 7, "speaker": "customer", "start_s": 9.88, "end_s": 10.88, "text_en": "Yes yes, I have, sir.", "text_native": "हां हां, किया है सर मैंने।" }, { "ucid": "21112178841321191", "idx": 8, "speaker": "agent", "start_s": 11.2, "end_s": 13.2, "text_en": "I had called regarding that only. Is there any requirement right now, sir?", "text_native": "वही उसी के regarding call किया था। अभी कुछ है सर requirement की?" }, { "ucid": "21112178841321191", "idx": 9, "speaker": "customer", "start_s": 13.28, "end_s": 17.3, "text_en": "Sir, I have just put in for an inquiry. Actually, my roll forming machine is about to arrive in two months.", "text_native": "मैंने सर अभी inquiry, inquiry के लिए डाला हुआ है। Actually मेरा roll forming का machine आने को है दो महीने में।" }, { "ucid": "21112178841321191", "idx": 10, "speaker": "agent", "start_s": 17.58, "end_s": 20.5, "text_en": "Oh, I see. So you mean you don't have any requirement for two months, is that what you're saying?", "text_native": "अच्छा जी। अभी मतलब आपको दो महीने तक कोई requirement नहीं है, ये बोलना है?" }, { "ucid": "21112178841321191", "idx": 11, "speaker": "customer", "start_s": 20.58, "end_s": 21.88, "text_en": "No, no, no, it will be required in two months.", "text_native": "नहीं नहीं नहीं, दो महीने में लगेगा।" }, { "ucid": "21112178841321191", "idx": 12, "speaker": "agent", "start_s": 21.96, "end_s": 25.5, "text_en": "Okay. Okay sir, no issue. Roll... I mean, what is your business, sir? Can you tell me a little?", "text_native": "ठीक है। ठीक है सर, कोई issue नहीं है। रोल, मतलब आपका क्या मतलब business रहता है सर? थोड़ा बता सकेंगे?" }, { "ucid": "21112178841321191", "idx": 13, "speaker": "customer", "start_s": 25.58, "end_s": 30.6, "text_en": "Uh, our roofing sheets, you know, the manufacturing machine for that, the roll forming machine, I have placed an order for that.", "text_native": "अह, अपना roofing sheets जो रहता है ना, उसका manufacturing का machine, roll forming machine जो रहता है, उसका order मैंने place किया हुआ है।" }, { "ucid": "21112178841321191", "idx": 14, "speaker": "customer", "start_s": 30.6, "end_s": 33.3, "text_en": "So that will arrive in two months, so for that, I will need coils.", "text_native": "तो वो दो महीनों में आएगा, तो उसके लिए मेरेको coil लगने वाले है।" }, { "ucid": "21112178841321191", "idx": 15, "speaker": "agent", "start_s": 33.38, "end_s": 37.6, "text_en": "So okay sir, I will... we will connect then. Abhinav is there, I am also there, we both will connect. No issue.", "text_native": "तो ठीक है सर, मैं आपको, हम तभी connect करते हैं। अभिनव भी है, मैं भी हूं, दोनों connect हो जाएंगे। कोई issue नहीं है।" }, { "ucid": "21112178841321191", "idx": 16, "speaker": "agent", "start_s": 37.6, "end_s": 39.0, "text_en": "I will also WhatsApp you my number.", "text_native": "मैं आपको WhatsApp भी कर दूंगा अपना नंबर।" }, { "ucid": "21112178841321191", "idx": 17, "speaker": "customer", "start_s": 39.08, "end_s": 39.7, "text_en": "Sure sure, best.", "text_native": "Sure sure, best." }, { "ucid": "21112178841321191", "idx": 18, "speaker": "agent", "start_s": 39.7, "end_s": 40.88, "text_en": "To connect with you... Thank you, sir.", "text_native": "आपको connect... Thank you sir." }, { "ucid": "21112178841321191", "idx": 19, "speaker": "customer", "start_s": 41.28, "end_s": 41.9, "text_en": "Yeah, thank you.", "text_native": "Yeah, thank you." } ], "steps": [ { "ucid": "21112178841321191", "step_id": "NR1", "step_name": "Warm welcome opener", "weight": 1.0, "result": "pass", "earned": 1.0, "questions_hit": null, "evidence": "Sir, hello. This is Aditya Pandey speaking. From JSW One.", "comment": "The agent provided a standard, non-aggressive opening and established context by referencing a prior call." }, { "ucid": "21112178841321191", "step_id": "NR2", "step_name": "Verify basic profile (4 Qs)", "weight": 1.0, "result": "fail", "earned": 0.0, "questions_hit": 1, "evidence": "", "comment": "The agent only confirmed the company name and did not ask about the procurement city, decision-making role, or contact details." }, { "ucid": "21112178841321191", "step_id": "NR3", "step_name": "Full discovery (8 Qs)", "weight": 3.0, "result": "fail", "earned": 0.0, "questions_hit": 2, "evidence": "", "comment": "The agent asked about the business type but abandoned discovery after learning the requirement was two months away, missing 6 of 8 key questions." }, { "ucid": "21112178841321191", "step_id": "NR4", "step_name": "Platform education", "weight": 1.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "", "comment": "The agent did not explain any platform benefits like pricing, test certificates, or stock availability." }, { "ucid": "21112178841321191", "step_id": "NR5", "step_name": "First opportunity identified", "weight": 2.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "", "comment": "The agent identified a future requirement but failed to schedule a specific callback date, leaving the next step vague." }, { "ucid": "21112178841321191", "step_id": "NR6", "step_name": "Closure - one of three outcomes", "weight": 2.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "", "comment": "The call ended with a vague promise to connect later, not a confirmed next step like a scheduled callback or quote." } ], "objections": [], "missed_steps": [ "NR2 Verify basic profile (4 Qs)", "NR3 Full discovery (8 Qs)", "NR4 Platform education", "NR5 First opportunity identified", "NR6 Closure - one of three outcomes" ], "objection_phrases_list": [] }