Call 21112178841309951 2026-09-03 · sudeeps · 1:30
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_Inte_MFG_M1_3_NoEnq_Sep26 | No_requirement | full conversation 18 turns, clean transcript (0% inaudible) | Hindi | 18 | new_registration (campaign_name:medium) |
Audio: clear: The customer's voice is slightly distant from the mic compared to the agent's.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
1.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
1
/4 flags
segment: construction
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
+0.30
confidence high · +10/−1
from 5 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Full discovery (8 Qs)
The agent did not ask any discovery questions after the customer stated they had no immediate requirement.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] ESP सर्विसेस... [Rep:] आप कौन सा ब्रांड में लेते हो शीट्स जनरली?... [Customer:] चार से पांच टन चाहिए मुझे मिनिमम... [Rep:] Payment sir, 100% advance.
−2.0 pts
First opportunity identified
The agent asked for a callback timeline but did not secure a specific date after the customer said they didn't know.
How Sajal Bhaskar did it on a
10.0/10 call —
I will call you tomorrow afternoon after 12 or 1 o'clock.
−2.0 pts
Closure - one of three outcomes
The call ended without a quote, a specific callback date, or a scheduled walkthrough.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] मैं आपको कल दोपहर बारह एक बजे के बाद फोन करता हूं। चलेगा? [Agent:] हां चलेगा, चलेगा।
did well
Warm welcome opener
Raman ji, Sudeep speaking from JSW One MSME, Jindal Steel.
Summary
The agent contacted a new registrant from a construction company. The customer immediately stated he had registered only to check prices for his senior and had no current purchase plan. The agent explained that prices are volatile and advised the customer to call back when a requirement is imminent. The call ended without any discovery or a firm next step.
Coaching
When a customer states they have no current need, pivot to discovery about their *typical* needs to gather intelligence for a future call, instead of ending the conversation.
Missed:
NR2 Verify basic profile (4 Qs) NR3 Full discovery (8 Qs) NR4 Platform education NR5 First opportunity identified NR6 Closure - one of three outcomes
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| NR1 Warm welcome opener | 1 | pass | – | 1.0 | Raman ji, Sudeep speaking from JSW One MSME, Jindal Steel. The agent introduced himself and the company before the customer took control of the call. |
| NR2 Verify basic profile (4 Qs) | 1 | fail | 1 | 0.0 |
The agent only confirmed the customer's name and company before the customer stated they had no requirement. |
| NR3 Full discovery (8 Qs) | 3 | fail | 0 | 0.0 |
The agent did not ask any discovery questions after the customer stated they had no immediate requirement. |
| NR4 Platform education | 1 | fail | – | 0.0 |
The agent did not explain the platform's value propositions; he only explained market price volatility. |
| NR5 First opportunity identified | 2 | fail | – | 0.0 |
The agent asked for a callback timeline but did not secure a specific date after the customer said they didn't know. |
| NR6 Closure - one of three outcomes | 2 | fail | – | 0.0 |
The call ended without a quote, a specific callback date, or a scheduled walkthrough. |
Objections supplementary — never inside the /10
| Type | State | Customer said | Rep replied |
|---|---|---|---|
| just_registered_to_check | handled | I just wanted to know the price. That's why I did some research checking and all over there. |
Sir, the prices are quite volatile. Okay? The quote that we will give you today, that price will be valid only till the evening. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.497 | 19.9s | 20.1s | 50.0s | 9.0s | 331.7 | 0 | 9 | 9 | 6 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.0s
Hello?
हेलो?
agent
0.8s
Hello?
हेलो?
agent
1.2s
Yes, Mr. Aman Shukla from DM Construction?
हां मिस्टर अमन शुक्ला फ्रॉम डीएम कंस्ट्रक्शन?
customer
3.2s
Hmm hmm.
हम्म हम्म।
agent
3.6s
Raman ji, Sudeep speaking from JSW One MSME, Jindal Steel.
रमन जी, सुदीप बोल रहा हूं जेएसडब्ल्यू वन एमएसएमई से, जिंदल स्टील।
customer
7.0s
Yes yes, hey
हां हां, अरे
agent
7.8s
Speak.
बोलिए।
customer
8.2s
I already received a call, I had a conversation. At that time I just, yes, price, I just wanted to know the price. That's why I did some research checking and all over there.
ऑलरेडी एक फोन आया था, बात हो गई थी मेरी। उस समय मैंने सिर्फ, हां, प्राइस, सिर्फ मुझे प्राइस जानना था। इसलिए मैंने उधर रिसर्च चेकिंग वगेरा किया था।
customer
15.8s
Apart from that, there is no certainty about purchase planning right now.
बाकी अभी परचेस प्लानिंग का तो कोई है नहीं सर्टेनिटी।
agent
19.0s
Not right now.
अभी नहीं है।
agent
19.5s
Okay. When will it be, sir? An estimate, I mean, I'll schedule a follow-up call for that then.
ओके। कब तक होगा सर? अंदाजा मतलब, वैसे फिर फॉलो-अप कॉल रखता हूं उसके।
customer
22.0s
I don't know that right now either. Just my senior had told me to find out the price of rods and all. So I
अभी वो मुझे भी नहीं पता। जस्ट मेरे सीनियर ने मुझे कहा था कि रॉड वगेरा का प्राइस निकालो। तो मैंने
agent
27.5s
Sir, the prices are quite volatile. Okay? The quote that we will give you today, that price will be valid only till the evening. Next day, for two days, the market is not working like that right now, you see?
सर प्राइसेस ना काफी वोलेटाइल है। ठीक है? आज जो हम आपको हम जो कोट देंगे, वो प्राइस शाम तक ही वैलिड रहेगी। नेक्स्ट डे, दो दिन तक अभी वैसा नहीं चल रहा मार्केट, है ना?
agent
33.5s
Whenever you have an immediate requirement, you tell us two days or one day in advance. I will give you the quotation, sir. Okay?
आपका जब भी इमीडिएट रिक्वायरमेंट होता है ना, आप दो दिन पहले या एक दिन पहले बताओ हमें। मैं आपको कोटेशन दे दूंगा सर। ओके?
customer
36.5s
Yes, yes.
जी जी।
customer
37.0s
Yes yes yes yes.
जी जी जी जी।
agent
37.8s
Okay Shukla ji, thank you.
ठीक है शुक्ला जी, थैंक यू।
customer
39.5s
Hmm.
हम्म।