{
  "ucid": "21112178841309951",
  "call_date": "2026-09-03",
  "start_time": "2026-09-03 10:54:59",
  "end_time": "2026-09-03 10:56:29",
  "duration_sec": 90,
  "campaign": "IS_Inte_MFG_M1_3_NoEnq_Sep26",
  "disposition": "No_requirement",
  "agent": "sudeeps",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIAcc8ac3e08d7d1aa8d8713d6208de9ff4.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 1162,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "/data/audio/21112178841309951__DIAcc8ac3e08d7d1aa8d8713d6208de9ff4.mp3",
  "audio_bytes": 193536,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-11 12:19:54.357907+00",
  "audio_secs": 64.512,
  "source_file": "Sep1-10>40s.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[0s] CUSTOMER: Hello?   (हेलो?)\n[1s] AGENT: Hello?   (हेलो?)\n[1s] AGENT: Yes, Mr. Aman Shukla from DM Construction?   (हां मिस्टर अमन शुक्ला फ्रॉम डीएम कंस्ट्रक्शन?)\n[3s] CUSTOMER: Hmm hmm.   (हम्म हम्म।)\n[4s] AGENT: Raman ji, Sudeep speaking from JSW One MSME, Jindal Steel.   (रमन जी, सुदीप बोल रहा हूं जेएसडब्ल्यू वन एमएसएमई से, जिंदल स्टील।)\n[7s] CUSTOMER: Yes yes, hey   (हां हां, अरे)\n[8s] AGENT: Speak.   (बोलिए।)\n[8s] CUSTOMER: I already received a call, I had a conversation. At that time I just, yes, price, I just wanted to know the price. That's why I did some research checking and all over there.   (ऑलरेडी एक फोन आया था, बात हो गई थी मेरी। उस समय मैंने सिर्फ, हां, प्राइस, सिर्फ मुझे प्राइस जानना था। इसलिए मैंने उधर रिसर्च चेकिंग वगेरा किया था।)\n[16s] CUSTOMER: Apart from that, there is no certainty about purchase planning right now.   (बाकी अभी परचेस प्लानिंग का तो कोई है नहीं सर्टेनिटी।)\n[19s] AGENT: Not right now.   (अभी नहीं है।)\n[20s] AGENT: Okay. When will it be, sir? An estimate, I mean, I'll schedule a follow-up call for that then.   (ओके। कब तक होगा सर? अंदाजा मतलब, वैसे फिर फॉलो-अप कॉल रखता हूं उसके।)\n[22s] CUSTOMER: I don't know that right now either. Just my senior had told me to find out the price of rods and all. So I   (अभी वो मुझे भी नहीं पता। जस्ट मेरे सीनियर ने मुझे कहा था कि रॉड वगेरा का प्राइस निकालो। तो मैंने)\n[28s] AGENT: Sir, the prices are quite volatile. Okay? The quote that we will give you today, that price will be valid only till the evening. Next day, for two days, the market is not working like that right now, you see?   (सर प्राइसेस ना काफी वोलेटाइल है। ठीक है? आज जो हम आपको हम जो कोट देंगे, वो प्राइस शाम तक ही वैलिड रहेगी। नेक्स्ट डे, दो दिन तक अभी वैसा नहीं चल रहा मार्केट, है ना?)\n[34s] AGENT: Whenever you have an immediate requirement, you tell us two days or one day in advance. I will give you the quotation, sir. Okay?   (आपका जब भी इमीडिएट रिक्वायरमेंट होता है ना, आप दो दिन पहले या एक दिन पहले बताओ हमें। मैं आपको कोटेशन दे दूंगा सर। ओके?)\n[36s] CUSTOMER: Yes, yes.   (जी जी।)\n[37s] CUSTOMER: Yes yes yes yes.   (जी जी जी जी।)\n[38s] AGENT: Okay Shukla ji, thank you.   (ठीक है शुक्ला जी, थैंक यू।)\n[40s] CUSTOMER: Hmm.   (हम्म।)",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"English\"]",
  "turn_count": 18,
  "connected": 1,
  "audio_notes": "clear: The customer's voice is slightly distant from the mic compared to the agent's.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "18 turns, clean transcript (0% inaudible)",
  "band_language": "Hindi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "new_registration",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 1.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"NR2 Verify basic profile (4 Qs)\", \"NR3 Full discovery (8 Qs)\", \"NR4 Platform education\", \"NR5 First opportunity identified\", \"NR6 Closure - one of three outcomes\"]",
  "pitch_coaching_note": "When a customer states they have no current need, pivot to discovery about their *typical* needs to gather intelligence for a future call, instead of ending the conversation.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "construction",
  "mfg_flag": 1,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "available",
  "quality_flags_total": 1,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent contacted a new registrant from a construction company. The customer immediately stated he had registered only to check prices for his senior and had no current purchase plan. The agent explained that prices are volatile and advised the customer to call back when a requirement is imminent. The call ended without any discovery or a firm next step.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"NR1\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Raman ji, Sudeep speaking from JSW One MSME, Jindal Steel.\", \"comment\": \"The agent introduced himself and the company before the customer took control of the call.\"}, {\"step_id\": \"NR2\", \"result\": \"fail\", \"questions_hit\": 1, \"evidence\": \"\", \"comment\": \"The agent only confirmed the customer's name and company before the customer stated they had no requirement.\"}, {\"step_id\": \"NR3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"The agent did not ask any discovery questions after the customer stated they had no immediate requirement.\"}, {\"step_id\": \"NR4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The agent did not explain the platform's value propositions; he only explained market price volatility.\"}, {\"step_id\": \"NR5\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The agent asked for a callback timeline but did not secure a specific date after the customer said they didn't know.\"}, {\"step_id\": \"NR6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The call ended without a quote, a specific callback date, or a scheduled walkthrough.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"When a customer states they have no current need, pivot to discovery about their *typical* needs to gather intelligence for a future call, instead of ending the conversation.\", \"segment_detected\": \"construction\", \"mfg_flag\": true, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"available\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [{\"obj_type\": \"just_registered_to_check\", \"state\": \"handled\", \"evidence\": \"I just wanted to know the price. That's why I did some research checking and all over there.\", \"response\": \"Sir, the prices are quite volatile. Okay? The quote that we will give you today, that price will be valid only till the evening.\"}], \"call_summary\": \"The agent contacted a new registrant from a construction company. The customer immediately stated he had registered only to check prices for his senior and had no current purchase plan. The agent explained that prices are volatile and advised the customer to call back when a requirement is imminent. The call ended without any discovery or a firm next step.\"}",
  "error": null,
  "latency_ms": 43999,
  "input_tokens": 3305,
  "output_tokens": 799,
  "created_at": "2026-09-25 11:45:14",
  "sentiment": "positive",
  "sentiment_score": 0.296,
  "sentiment_confidence": "high",
  "pos": 10,
  "neg": 1,
  "lex_hits": 5,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.497,
  "agent_talk_sec": 19.9,
  "customer_talk_sec": 20.1,
  "dead_air_sec": 50.0,
  "longest_monologue_sec": 9.0,
  "agent_wpm": 331.7,
  "interruptions": 0,
  "agent_turns": 9,
  "customer_turns": 9,
  "discovery_qs": 6,
  "words_agent": 110,
  "words_customer": 83,
  "monologue_heavy": 0,
  "turns": [
    {
      "ucid": "21112178841309951",
      "idx": 0,
      "speaker": "customer",
      "start_s": 0.0,
      "end_s": 0.83,
      "text_en": "Hello?",
      "text_native": "हेलो?"
    },
    {
      "ucid": "21112178841309951",
      "idx": 1,
      "speaker": "agent",
      "start_s": 0.83,
      "end_s": 1.23,
      "text_en": "Hello?",
      "text_native": "हेलो?"
    },
    {
      "ucid": "21112178841309951",
      "idx": 2,
      "speaker": "agent",
      "start_s": 1.23,
      "end_s": 3.2,
      "text_en": "Yes, Mr. Aman Shukla from DM Construction?",
      "text_native": "हां मिस्टर अमन शुक्ला फ्रॉम डीएम कंस्ट्रक्शन?"
    },
    {
      "ucid": "21112178841309951",
      "idx": 3,
      "speaker": "customer",
      "start_s": 3.2,
      "end_s": 3.6,
      "text_en": "Hmm hmm.",
      "text_native": "हम्म हम्म।"
    },
    {
      "ucid": "21112178841309951",
      "idx": 4,
      "speaker": "agent",
      "start_s": 3.6,
      "end_s": 7.0,
      "text_en": "Raman ji, Sudeep speaking from JSW One MSME, Jindal Steel.",
      "text_native": "रमन जी, सुदीप बोल रहा हूं जेएसडब्ल्यू वन एमएसएमई से, जिंदल स्टील।"
    },
    {
      "ucid": "21112178841309951",
      "idx": 5,
      "speaker": "customer",
      "start_s": 7.0,
      "end_s": 7.8,
      "text_en": "Yes yes, hey",
      "text_native": "हां हां, अरे"
    },
    {
      "ucid": "21112178841309951",
      "idx": 6,
      "speaker": "agent",
      "start_s": 7.8,
      "end_s": 8.2,
      "text_en": "Speak.",
      "text_native": "बोलिए।"
    },
    {
      "ucid": "21112178841309951",
      "idx": 7,
      "speaker": "customer",
      "start_s": 8.2,
      "end_s": 15.8,
      "text_en": "I already received a call, I had a conversation. At that time I just, yes, price, I just wanted to know the price. That's why I did some research checking and all over there.",
      "text_native": "ऑलरेडी एक फोन आया था, बात हो गई थी मेरी। उस समय मैंने सिर्फ, हां, प्राइस, सिर्फ मुझे प्राइस जानना था। इसलिए मैंने उधर रिसर्च चेकिंग वगेरा किया था।"
    },
    {
      "ucid": "21112178841309951",
      "idx": 8,
      "speaker": "customer",
      "start_s": 15.8,
      "end_s": 19.0,
      "text_en": "Apart from that, there is no certainty about purchase planning right now.",
      "text_native": "बाकी अभी परचेस प्लानिंग का तो कोई है नहीं सर्टेनिटी।"
    },
    {
      "ucid": "21112178841309951",
      "idx": 9,
      "speaker": "agent",
      "start_s": 19.0,
      "end_s": 19.5,
      "text_en": "Not right now.",
      "text_native": "अभी नहीं है।"
    },
    {
      "ucid": "21112178841309951",
      "idx": 10,
      "speaker": "agent",
      "start_s": 19.5,
      "end_s": 22.0,
      "text_en": "Okay. When will it be, sir? An estimate, I mean, I'll schedule a follow-up call for that then.",
      "text_native": "ओके। कब तक होगा सर? अंदाजा मतलब, वैसे फिर फॉलो-अप कॉल रखता हूं उसके।"
    },
    {
      "ucid": "21112178841309951",
      "idx": 11,
      "speaker": "customer",
      "start_s": 22.0,
      "end_s": 27.5,
      "text_en": "I don't know that right now either. Just my senior had told me to find out the price of rods and all. So I",
      "text_native": "अभी वो मुझे भी नहीं पता। जस्ट मेरे सीनियर ने मुझे कहा था कि रॉड वगेरा का प्राइस निकालो। तो मैंने"
    },
    {
      "ucid": "21112178841309951",
      "idx": 12,
      "speaker": "agent",
      "start_s": 27.5,
      "end_s": 33.5,
      "text_en": "Sir, the prices are quite volatile. Okay? The quote that we will give you today, that price will be valid only till the evening. Next day, for two days, the market is not working like that right now, you see?",
      "text_native": "सर प्राइसेस ना काफी वोलेटाइल है। ठीक है? आज जो हम आपको हम जो कोट देंगे, वो प्राइस शाम तक ही वैलिड रहेगी। नेक्स्ट डे, दो दिन तक अभी वैसा नहीं चल रहा मार्केट, है ना?"
    },
    {
      "ucid": "21112178841309951",
      "idx": 13,
      "speaker": "agent",
      "start_s": 33.5,
      "end_s": 36.5,
      "text_en": "Whenever you have an immediate requirement, you tell us two days or one day in advance. I will give you the quotation, sir. Okay?",
      "text_native": "आपका जब भी इमीडिएट रिक्वायरमेंट होता है ना, आप दो दिन पहले या एक दिन पहले बताओ हमें। मैं आपको कोटेशन दे दूंगा सर। ओके?"
    },
    {
      "ucid": "21112178841309951",
      "idx": 14,
      "speaker": "customer",
      "start_s": 36.5,
      "end_s": 37.0,
      "text_en": "Yes, yes.",
      "text_native": "जी जी।"
    },
    {
      "ucid": "21112178841309951",
      "idx": 15,
      "speaker": "customer",
      "start_s": 37.0,
      "end_s": 37.8,
      "text_en": "Yes yes yes yes.",
      "text_native": "जी जी जी जी।"
    },
    {
      "ucid": "21112178841309951",
      "idx": 16,
      "speaker": "agent",
      "start_s": 37.8,
      "end_s": 39.5,
      "text_en": "Okay Shukla ji, thank you.",
      "text_native": "ठीक है शुक्ला जी, थैंक यू।"
    },
    {
      "ucid": "21112178841309951",
      "idx": 17,
      "speaker": "customer",
      "start_s": 39.5,
      "end_s": 40.0,
      "text_en": "Hmm.",
      "text_native": "हम्म।"
    }
  ],
  "steps": [
    {
      "ucid": "21112178841309951",
      "step_id": "NR1",
      "step_name": "Warm welcome opener",
      "weight": 1.0,
      "result": "pass",
      "earned": 1.0,
      "questions_hit": null,
      "evidence": "Raman ji, Sudeep speaking from JSW One MSME, Jindal Steel.",
      "comment": "The agent introduced himself and the company before the customer took control of the call."
    },
    {
      "ucid": "21112178841309951",
      "step_id": "NR2",
      "step_name": "Verify basic profile (4 Qs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 1,
      "evidence": "",
      "comment": "The agent only confirmed the customer's name and company before the customer stated they had no requirement."
    },
    {
      "ucid": "21112178841309951",
      "step_id": "NR3",
      "step_name": "Full discovery (8 Qs)",
      "weight": 3.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "The agent did not ask any discovery questions after the customer stated they had no immediate requirement."
    },
    {
      "ucid": "21112178841309951",
      "step_id": "NR4",
      "step_name": "Platform education",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The agent did not explain the platform's value propositions; he only explained market price volatility."
    },
    {
      "ucid": "21112178841309951",
      "step_id": "NR5",
      "step_name": "First opportunity identified",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The agent asked for a callback timeline but did not secure a specific date after the customer said they didn't know."
    },
    {
      "ucid": "21112178841309951",
      "step_id": "NR6",
      "step_name": "Closure - one of three outcomes",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The call ended without a quote, a specific callback date, or a scheduled walkthrough."
    }
  ],
  "objections": [
    {
      "ucid": "21112178841309951",
      "obj_type": "just_registered_to_check",
      "state": "handled",
      "evidence": "I just wanted to know the price. That's why I did some research checking and all over there.",
      "response": "Sir, the prices are quite volatile. Okay? The quote that we will give you today, that price will be valid only till the evening."
    }
  ],
  "missed_steps": [
    "NR2 Verify basic profile (4 Qs)",
    "NR3 Full discovery (8 Qs)",
    "NR4 Platform education",
    "NR5 First opportunity identified",
    "NR6 Closure - one of three outcomes"
  ],
  "objection_phrases_list": []
}