Call 21112178841288121 2026-09-03 · Aditya Pandey · 1:33
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_Inte_MFG_M1_3_NoEnq_Sep26 | No_requirement | full conversation 14 turns, clean transcript (0% inaudible) | Hindi | 14 | new_registration (campaign_name:medium) |
Audio: clear: Some background noise typical of a call center on the agent's side, but it does not impede transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
1.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
1
/4 flags
segment: unknown
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.64
confidence high · +0/−16
from 8 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
rejection
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Full discovery (8 Qs)
Agent attempted to ask about the business type (1/8) but the call ended before any other discovery questions could be asked.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] ESP सर्विसेस... [Rep:] आप कौन सा ब्रांड में लेते हो शीट्स जनरली?... [Customer:] चार से पांच टन चाहिए मुझे मिनिमम... [Rep:] Payment sir, 100% advance.
−2.0 pts
First opportunity identified
Agent asked about a current requirement, but after the customer said no, no specific callback date was scheduled.
How Sajal Bhaskar did it on a
10.0/10 call —
I will call you tomorrow afternoon after 12 or 1 o'clock.
−2.0 pts
Closure - one of three outcomes
The call ended abruptly without a clear closure; no quote, callback, or walkthrough was scheduled.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] मैं आपको कल दोपहर बारह एक बजे के बाद फोन करता हूं। चलेगा? [Agent:] हां चलेगा, चलेगा।
habit You did 77% of the talking. Ask a question and let them fill the silence - the requirement comes from them, not from you.
did well
Warm welcome opener
Hello, I am Aditya Pandey speaking from the JSW One platform. Actually sir, you had registered on our platform last month, I called regarding that.
Summary
The agent contacted a customer who had previously registered on the platform. The customer immediately stated they had no current requirement for steel. The agent attempted to pivot to discovery by asking about the customer's business, but the call ended before any information was shared.
Coaching
When a customer immediately states 'no requirement', pivot to discovery by asking about their business type to understand their potential future needs, rather than just ending the call.
Missed:
NR2 Verify basic profile (4 Qs) NR3 Full discovery (8 Qs) NR4 Platform education NR5 First opportunity identified NR6 Closure - one of three outcomes
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| NR1 Warm welcome opener | 1 | pass | – | 1.0 | Hello, I am Aditya Pandey speaking from the JSW One platform. Actually sir, you had registered on our platform last month, I called regarding that. The agent provided a warm welcome, identified themselves and the company, and stated a valid reason for the call. |
| NR2 Verify basic profile (4 Qs) | 1 | fail | 1 | 0.0 | Are you speaking from Royal Arts? Agent only confirmed the company name (1/4) and did not ask about procurement city, decision-making role, or contact details. |
| NR3 Full discovery (8 Qs) | 3 | fail | 1 | 0.0 | Can you briefly describe your business, sir, what you do? Agent attempted to ask about the business type (1/8) but the call ended before any other discovery questions could be asked. |
| NR4 Platform education | 1 | fail | – | 0.0 |
The agent did not explain the platform's value proposition as the call was cut short. |
| NR5 First opportunity identified | 2 | fail | – | 0.0 | I wanted to know if you have any requirement for steel material? Agent asked about a current requirement, but after the customer said no, no specific callback date was scheduled. |
| NR6 Closure - one of three outcomes | 2 | fail | – | 0.0 |
The call ended abruptly without a clear closure; no quote, callback, or walkthrough was scheduled. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.767 heavy | 19.4s | 5.9s | 67.7s | 5.5s | 272.2 | 0 | 8 | 6 | 6 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
1.3s
Hello?
हॅलो?
agent
2.4s
Hello sir? Are you speaking from Royal Arts?
हॅलो सर? Royal Arts से बोल रहे हैं?
customer
4.3s
Hello?
हॅलो?
agent
5.0s
Yes sir, are you speaking from Royal Arts?
हां सर, Royal Arts से बोल रहे हैं?
customer
6.9s
Yes.
हां।
agent
7.6s
Hello, I am Aditya Pandey speaking from the JSW One platform.
नमस्ते, मैं आदित्य पांडे बात कर रहा हूं JSW One platform से।
customer
11.8s
Yes.
हां।
agent
12.5s
Actually sir, you had registered on our platform last month, I called regarding that. I wanted to know if you have any requirement for steel material?
Actually में सर आप हमारे platform पे register किए थे last month, उसी के regarding call किया था। वही जानना था सर आपका कुछ requirement रहता है क्या steel material का?
customer
18.2s
No no, no no no, there is no requirement right now.
नहीं नहीं, नहीं नहीं नहीं, अभी requirement नहीं है।
agent
20.9s
Meaning, do you purchase steel, meaning, do you purchase in steel or not, that's what I wanted to ask.
मतलब आप steel, मतलब steel में purchase करते की नहीं करते, यही पूछना था।
customer
24.8s
Right now, currently there is no requirement.
अभी अभी फिलहाल requirement नहीं है।
agent
27.0s
Okay.
agent
28.5s
Okay, no issue sir. Can you briefly describe your business, sir, what you do?
ठीक है, कोई issue नहीं है सर। थोड़ा आप अपना business brief कर सकते हैं सर कि आप क्या करते हैं?
agent
35.0s
Hello?
हॅलो?