{
  "ucid": "21112178841288121",
  "call_date": "2026-09-03",
  "start_time": "2026-09-03 10:51:21",
  "end_time": "2026-09-03 10:52:54",
  "duration_sec": 93,
  "campaign": "IS_Inte_MFG_M1_3_NoEnq_Sep26",
  "disposition": "No_requirement",
  "agent": "Aditya Pandey",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA98076cf83d313ec2f6ead5a844d2f3f4.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 1163,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "/data/audio/21112178841288121__DIA98076cf83d313ec2f6ead5a844d2f3f4.mp3",
  "audio_bytes": 165888,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-11 12:19:54.357907+00",
  "audio_secs": 55.296,
  "source_file": "Sep1-10>40s.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[1s] CUSTOMER: Hello?   (हॅलो?)\n[2s] AGENT: Hello sir? Are you speaking from Royal Arts?   (हॅलो सर? Royal Arts से बोल रहे हैं?)\n[4s] CUSTOMER: Hello?   (हॅलो?)\n[5s] AGENT: Yes sir, are you speaking from Royal Arts?   (हां सर, Royal Arts से बोल रहे हैं?)\n[7s] CUSTOMER: Yes.   (हां।)\n[8s] AGENT: Hello, I am Aditya Pandey speaking from the JSW One platform.   (नमस्ते, मैं आदित्य पांडे बात कर रहा हूं JSW One platform से।)\n[12s] CUSTOMER: Yes.   (हां।)\n[12s] AGENT: Actually sir, you had registered on our platform last month, I called regarding that. I wanted to know if you have any requirement for steel material?   (Actually में सर आप हमारे platform पे register किए थे last month, उसी के regarding call किया था। वही जानना था सर आपका कुछ requirement रहता है क्या steel material का?)\n[18s] CUSTOMER: No no, no no no, there is no requirement right now.   (नहीं नहीं, नहीं नहीं नहीं, अभी requirement नहीं है।)\n[21s] AGENT: Meaning, do you purchase steel, meaning, do you purchase in steel or not, that's what I wanted to ask.   (मतलब आप steel, मतलब steel में purchase करते की नहीं करते, यही पूछना था।)\n[25s] CUSTOMER: Right now, currently there is no requirement.   (अभी अभी फिलहाल requirement नहीं है।)\n[27s] AGENT: Okay.\n[28s] AGENT: Okay, no issue sir. Can you briefly describe your business, sir, what you do?   (ठीक है, कोई issue नहीं है सर। थोड़ा आप अपना business brief कर सकते हैं सर कि आप क्या करते हैं?)\n[35s] AGENT: Hello?   (हॅलो?)",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"English\"]",
  "turn_count": 14,
  "connected": 1,
  "audio_notes": "clear: Some background noise typical of a call center on the agent's side, but it does not impede transcription.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "14 turns, clean transcript (0% inaudible)",
  "band_language": "Hindi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "new_registration",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 1.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"NR2 Verify basic profile (4 Qs)\", \"NR3 Full discovery (8 Qs)\", \"NR4 Platform education\", \"NR5 First opportunity identified\", \"NR6 Closure - one of three outcomes\"]",
  "pitch_coaching_note": "When a customer immediately states 'no requirement', pivot to discovery by asking about their business type to understand their potential future needs, rather than just ending the call.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "unknown",
  "mfg_flag": 1,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "unknown",
  "quality_flags_total": 1,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent contacted a customer who had previously registered on the platform. The customer immediately stated they had no current requirement for steel. The agent attempted to pivot to discovery by asking about the customer's business, but the call ended before any information was shared.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"NR1\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Hello, I am Aditya Pandey speaking from the JSW One platform. Actually sir, you had registered on our platform last month, I called regarding that.\", \"comment\": \"The agent provided a warm welcome, identified themselves and the company, and stated a valid reason for the call.\"}, {\"step_id\": \"NR2\", \"result\": \"fail\", \"questions_hit\": 1, \"evidence\": \"Are you speaking from Royal Arts?\", \"comment\": \"Agent only confirmed the company name (1/4) and did not ask about procurement city, decision-making role, or contact details.\"}, {\"step_id\": \"NR3\", \"result\": \"fail\", \"questions_hit\": 1, \"evidence\": \"Can you briefly describe your business, sir, what you do?\", \"comment\": \"Agent attempted to ask about the business type (1/8) but the call ended before any other discovery questions could be asked.\"}, {\"step_id\": \"NR4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The agent did not explain the platform's value proposition as the call was cut short.\"}, {\"step_id\": \"NR5\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"I wanted to know if you have any requirement for steel material?\", \"comment\": \"Agent asked about a current requirement, but after the customer said no, no specific callback date was scheduled.\"}, {\"step_id\": \"NR6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The call ended abruptly without a clear closure; no quote, callback, or walkthrough was scheduled.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"When a customer immediately states 'no requirement', pivot to discovery by asking about their business type to understand their potential future needs, rather than just ending the call.\", \"segment_detected\": \"unknown\", \"mfg_flag\": true, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"unknown\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent contacted a customer who had previously registered on the platform. The customer immediately stated they had no current requirement for steel. The agent attempted to pivot to discovery by asking about the customer's business, but the call ended before any information was shared.\"}",
  "error": null,
  "latency_ms": 30740,
  "input_tokens": 3040,
  "output_tokens": 754,
  "created_at": "2026-09-25 11:45:03",
  "sentiment": "negative",
  "sentiment_score": -0.635,
  "sentiment_confidence": "high",
  "pos": 0,
  "neg": 16,
  "lex_hits": 8,
  "objection_phrases": "[\"rejection\"]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.767,
  "agent_talk_sec": 19.4,
  "customer_talk_sec": 5.9,
  "dead_air_sec": 67.7,
  "longest_monologue_sec": 5.5,
  "agent_wpm": 272.2,
  "interruptions": 0,
  "agent_turns": 8,
  "customer_turns": 6,
  "discovery_qs": 6,
  "words_agent": 88,
  "words_customer": 22,
  "monologue_heavy": 1,
  "turns": [
    {
      "ucid": "21112178841288121",
      "idx": 0,
      "speaker": "customer",
      "start_s": 1.3,
      "end_s": 1.81,
      "text_en": "Hello?",
      "text_native": "हॅलो?"
    },
    {
      "ucid": "21112178841288121",
      "idx": 1,
      "speaker": "agent",
      "start_s": 2.4,
      "end_s": 3.9,
      "text_en": "Hello sir? Are you speaking from Royal Arts?",
      "text_native": "हॅलो सर? Royal Arts से बोल रहे हैं?"
    },
    {
      "ucid": "21112178841288121",
      "idx": 2,
      "speaker": "customer",
      "start_s": 4.3,
      "end_s": 4.68,
      "text_en": "Hello?",
      "text_native": "हॅलो?"
    },
    {
      "ucid": "21112178841288121",
      "idx": 3,
      "speaker": "agent",
      "start_s": 4.98,
      "end_s": 6.3,
      "text_en": "Yes sir, are you speaking from Royal Arts?",
      "text_native": "हां सर, Royal Arts से बोल रहे हैं?"
    },
    {
      "ucid": "21112178841288121",
      "idx": 4,
      "speaker": "customer",
      "start_s": 6.86,
      "end_s": 7.2,
      "text_en": "Yes.",
      "text_native": "हां।"
    },
    {
      "ucid": "21112178841288121",
      "idx": 5,
      "speaker": "agent",
      "start_s": 7.56,
      "end_s": 11.0,
      "text_en": "Hello, I am Aditya Pandey speaking from the JSW One platform.",
      "text_native": "नमस्ते, मैं आदित्य पांडे बात कर रहा हूं JSW One platform से।"
    },
    {
      "ucid": "21112178841288121",
      "idx": 6,
      "speaker": "customer",
      "start_s": 11.8,
      "end_s": 12.16,
      "text_en": "Yes.",
      "text_native": "हां।"
    },
    {
      "ucid": "21112178841288121",
      "idx": 7,
      "speaker": "agent",
      "start_s": 12.5,
      "end_s": 18.0,
      "text_en": "Actually sir, you had registered on our platform last month, I called regarding that. I wanted to know if you have any requirement for steel material?",
      "text_native": "Actually में सर आप हमारे platform पे register किए थे last month, उसी के regarding call किया था। वही जानना था सर आपका कुछ requirement रहता है क्या steel material का?"
    },
    {
      "ucid": "21112178841288121",
      "idx": 8,
      "speaker": "customer",
      "start_s": 18.2,
      "end_s": 20.5,
      "text_en": "No no, no no no, there is no requirement right now.",
      "text_native": "नहीं नहीं, नहीं नहीं नहीं, अभी requirement नहीं है।"
    },
    {
      "ucid": "21112178841288121",
      "idx": 9,
      "speaker": "agent",
      "start_s": 20.9,
      "end_s": 24.0,
      "text_en": "Meaning, do you purchase steel, meaning, do you purchase in steel or not, that's what I wanted to ask.",
      "text_native": "मतलब आप steel, मतलब steel में purchase करते की नहीं करते, यही पूछना था।"
    },
    {
      "ucid": "21112178841288121",
      "idx": 10,
      "speaker": "customer",
      "start_s": 24.8,
      "end_s": 26.8,
      "text_en": "Right now, currently there is no requirement.",
      "text_native": "अभी अभी फिलहाल requirement नहीं है।"
    },
    {
      "ucid": "21112178841288121",
      "idx": 11,
      "speaker": "agent",
      "start_s": 27.0,
      "end_s": 27.5,
      "text_en": "Okay.",
      "text_native": "Okay."
    },
    {
      "ucid": "21112178841288121",
      "idx": 12,
      "speaker": "agent",
      "start_s": 28.5,
      "end_s": 32.0,
      "text_en": "Okay, no issue sir. Can you briefly describe your business, sir, what you do?",
      "text_native": "ठीक है, कोई issue नहीं है सर। थोड़ा आप अपना business brief कर सकते हैं सर कि आप क्या करते हैं?"
    },
    {
      "ucid": "21112178841288121",
      "idx": 13,
      "speaker": "agent",
      "start_s": 35.0,
      "end_s": 35.5,
      "text_en": "Hello?",
      "text_native": "हॅलो?"
    }
  ],
  "steps": [
    {
      "ucid": "21112178841288121",
      "step_id": "NR1",
      "step_name": "Warm welcome opener",
      "weight": 1.0,
      "result": "pass",
      "earned": 1.0,
      "questions_hit": null,
      "evidence": "Hello, I am Aditya Pandey speaking from the JSW One platform. Actually sir, you had registered on our platform last month, I called regarding that.",
      "comment": "The agent provided a warm welcome, identified themselves and the company, and stated a valid reason for the call."
    },
    {
      "ucid": "21112178841288121",
      "step_id": "NR2",
      "step_name": "Verify basic profile (4 Qs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 1,
      "evidence": "Are you speaking from Royal Arts?",
      "comment": "Agent only confirmed the company name (1/4) and did not ask about procurement city, decision-making role, or contact details."
    },
    {
      "ucid": "21112178841288121",
      "step_id": "NR3",
      "step_name": "Full discovery (8 Qs)",
      "weight": 3.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 1,
      "evidence": "Can you briefly describe your business, sir, what you do?",
      "comment": "Agent attempted to ask about the business type (1/8) but the call ended before any other discovery questions could be asked."
    },
    {
      "ucid": "21112178841288121",
      "step_id": "NR4",
      "step_name": "Platform education",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The agent did not explain the platform's value proposition as the call was cut short."
    },
    {
      "ucid": "21112178841288121",
      "step_id": "NR5",
      "step_name": "First opportunity identified",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "I wanted to know if you have any requirement for steel material?",
      "comment": "Agent asked about a current requirement, but after the customer said no, no specific callback date was scheduled."
    },
    {
      "ucid": "21112178841288121",
      "step_id": "NR6",
      "step_name": "Closure - one of three outcomes",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The call ended abruptly without a clear closure; no quote, callback, or walkthrough was scheduled."
    }
  ],
  "objections": [],
  "missed_steps": [
    "NR2 Verify basic profile (4 Qs)",
    "NR3 Full discovery (8 Qs)",
    "NR4 Platform education",
    "NR5 First opportunity identified",
    "NR6 Closure - one of three outcomes"
  ],
  "objection_phrases_list": [
    "rejection"
  ]
}