{
  "ucid": "21112178841243792",
  "call_date": "2026-09-03",
  "start_time": "2026-09-03 10:43:57",
  "end_time": "2026-09-03 10:45:49",
  "duration_sec": 112,
  "campaign": "IS_Inte_MFG_M1_3_NoEnq_Sep26",
  "disposition": "No_requirement",
  "agent": "Varun Siddhardha jillapalli",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA74094f32eb4de63df5c0470d8f2ffdf7.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 1166,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "/data/audio/21112178841243792__DIA74094f32eb4de63df5c0470d8f2ffdf7.mp3",
  "audio_bytes": 277776,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-11 12:19:54.357907+00",
  "audio_secs": 92.592,
  "source_file": "Sep1-10>40s.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[2s] CUSTOMER: Hello   (హలో)\n[3s] AGENT: Hello   (హలో)\n[4s] AGENT: Hello, good morning sir.   (హలో, గుడ్ మార్నింగ్ సార్.)\n[5s] CUSTOMER: Good morning.   (గుడ్ మార్నింగ్.)\n[6s] AGENT: Sir, is this from Padmavati Enterprises, sir?   (సార్, పద్మావతి ఎంటర్ప్రైజెస్ నుంచేనా సార్?)\n[8s] CUSTOMER: Yes.   (అవునండి.)\n[8s] AGENT: Sir, my name is Varun, I'm calling from JSW.   (సార్ నా పేరు వరుణ్, JSW నుంచి మాట్లాడుతున్నాను.)\n[11s] CUSTOMER: Ah, tell me.   (ఆ చెప్పండి.)\n[12s] AGENT: Sir, you recently registered with JSW under the name Padmavati Enterprises, right? So I just called for a follow-up, sir, meaning for you   (సార్ మీరు రీసెంట్లీ పద్మావతి ఎంటర్ప్రైజెస్ అనే పేరు మీద JSW లో రిజిస్టర్ అయ్యారు కదా, సో ఒక జస్ట్ ఒక ఫాలో అప్ కి అని కాల్ చేశాను సార్ అంటే మీకు)\n[16s] CUSTOMER: Tell me.   (చెప్పండి.)\n[16s] AGENT: Is yours a trading business, sir?   (మీది ట్రేడింగ్ బిజినెస్ ఏనా సార్?)\n[18s] CUSTOMER: Yes.   (అవునండి.)\n[19s] CUSTOMER: I am a distributor for JSW Green Cements, JSW Green Cements in Guntur.   (నేను JSW గ్రీన్ సిమెంట్స్, JSW గ్రీన్ సిమెంట్స్ గుంటూరుకి డిస్ట్రిబ్యూటర్ నండి.)\n[23s] CUSTOMER: And tiles, epoxy, JSW.   (అండ్ టైల్స్, ఎపాక్సీ, JSW.)\n[25s] AGENT: Uh-huh.   (ఉహు.)\n[26s] CUSTOMER: And on Guntur inner ring road, we have a paints store, JSW paints.   (అండ్ గుంటూరు ఇన్నర్ రింగ్ రోడ్ లో మనకి పెయింట్స్ స్టోర్ ఉంది, JSW పెయింట్స్.)\n[30s] AGENT: Okay, cement, paints, and are there anything else, sir?   (ఓకే, సిమెంట్, పెయింట్స్ ఇంకా ఇంకా ఏమైనా ఉన్నాయా సార్?)\n[32s] CUSTOMER: We are dealing in cement, paints at present.   (సిమెంట్, పెయింట్స్ డీల్ చేస్తున్నాం ప్రజెంట్.)\n[34s] CUSTOMER: JSW brand.   (JSW బ్రాండ్.)\n[35s] AGENT: Okay.   (ఓకే.)\n[36s] AGENT: Okay, are there any other metal, metal inquiries, sir? I mean, you have registered, so   (ఓకే, ఇంకేమైనా మెటల్ మెటల్ ఎంక్వయిరీస్ ఏమైనా ఉన్నాయా సార్? అంటే రిజిస్టర్ అయ్యారు కదా సో)\n[39s] CUSTOMER: At present, there is nothing.   (అట్ ప్రెసెంట్ ఏం లేదండి.)\n[40s] AGENT: Okay, no issues.   (ఓకే, నో ఇష్యూస్.)\n[41s] AGENT: Thank you. If there are any requirements, you can share your inquiries in the app. Either if there are any requirements in steel   (థాంక్యూ. ఇఫ్ ఎనీ రిక్వైర్మెంట్స్ ఉన్నా మీరు యాప్ లో షేర్ చేయొచ్చు మీ ఎంక్వయిరీస్. ఐదర్ స్టీల్ లో ఏమైనా రిక్వైర్మెంట్స్ ఉంటే)\n[45s] CUSTOMER: Yeah, definitely.   (యా, డెఫినెట్లీ.)\n[46s] AGENT: For your customers, or if you have any requirements, I mean if there is any requirement for this manufacturing material, you can procure it.   (మీ కస్టమర్స్ కి గాని, మీ రిక్వైర్మెంట్స్ ఏమైనా ఉంటే, అంటే ఐ మీన్ ఈ మ్యానుఫ్యాక్చరింగ్ మెటీరియల్ ఏమైనా రిక్వైర్మెంట్ ఉంటే మీరు ప్రొక్యూర్ చేయొచ్చు.)\n[50s] CUSTOMER: Yeah, definitely.   (యా, డెఫినెట్లీ.)\n[52s] AGENT: Okay, right sir.   (ఓకే, రైట్ సార్.)\n[53s] CUSTOMER: Hello.   (హలో.)",
  "language": "Telugu",
  "languages": "[\"Telugu\", \"English\"]",
  "turn_count": 29,
  "connected": 1,
  "audio_notes": "clear: Some background noise from the agent's side, but the conversation is clear.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "29 turns, clean transcript (0% inaudible)",
  "band_language": "Telugu",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "new_registration",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 1.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"NR2 Verify basic profile (4 Qs)\", \"NR3 Full discovery (8 Qs)\", \"NR4 Platform education\", \"NR5 First opportunity identified\", \"NR6 Closure - one of three outcomes\"]",
  "pitch_coaching_note": "When a customer has no current requirement, your goal is to secure a future conversation. Always ask for a specific date to call back, for example, 'When would be a good time to check back with you, perhaps in a month?'",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "trader",
  "mfg_flag": 1,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "unknown",
  "quality_flags_total": 1,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent contacted a new registrant and discovered they are a JSW distributor for cement and paints, not a steel user. The customer confirmed they had no current requirement for steel. The agent acknowledged this and ended the call without performing deeper discovery or scheduling a specific future follow-up.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"NR1\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Sir, you recently registered with JSW under the name Padmavati Enterprises, right? So I just called for a follow-up, sir...\", \"comment\": \"The agent correctly referenced the registration and framed the call as a follow-up, not a hard sell.\"}, {\"step_id\": \"NR2\", \"result\": \"fail\", \"questions_hit\": 1, \"evidence\": \"Sir, is this from Padmavati Enterprises, sir?\", \"comment\": \"The agent only verified the company name and did not ask about procurement city, decision-making role, or contact details.\"}, {\"step_id\": \"NR3\", \"result\": \"fail\", \"questions_hit\": 1, \"evidence\": \"Is yours a trading business, sir?\", \"comment\": \"The agent only asked about the business type and failed to probe for any other discovery information like volume, applications, or brands.\"}, {\"step_id\": \"NR4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The agent mentioned the app but did not explain any of its benefits like transparent pricing, test certificates, or stock availability.\"}, {\"step_id\": \"NR5\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"After the customer stated no current requirement, the agent did not attempt to schedule a specific callback date for the future.\"}, {\"step_id\": \"NR6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The call did not end with any of the required outcomes: no quote, no specific callback, and no walkthrough scheduled.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"When a customer has no current requirement, your goal is to secure a future conversation. Always ask for a specific date to call back, for example, 'When would be a good time to check back with you, perhaps in a month?'\", \"segment_detected\": \"trader\", \"mfg_flag\": true, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"unknown\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent contacted a new registrant and discovered they are a JSW distributor for cement and paints, not a steel user. The customer confirmed they had no current requirement for steel. The agent acknowledged this and ended the call without performing deeper discovery or scheduling a specific future follow-up.\"}",
  "error": null,
  "latency_ms": 31730,
  "input_tokens": 3670,
  "output_tokens": 770,
  "created_at": "2026-09-25 11:45:08",
  "sentiment": "positive",
  "sentiment_score": 0.206,
  "sentiment_confidence": "high",
  "pos": 8,
  "neg": 2,
  "lex_hits": 4,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.616,
  "agent_talk_sec": 25.5,
  "customer_talk_sec": 15.9,
  "dead_air_sec": 70.6,
  "longest_monologue_sec": 4.3,
  "agent_wpm": 308.2,
  "interruptions": 0,
  "agent_turns": 14,
  "customer_turns": 15,
  "discovery_qs": 5,
  "words_agent": 131,
  "words_customer": 60,
  "monologue_heavy": 0,
  "turns": [
    {
      "ucid": "21112178841243792",
      "idx": 0,
      "speaker": "customer",
      "start_s": 1.58,
      "end_s": 2.08,
      "text_en": "Hello",
      "text_native": "హలో"
    },
    {
      "ucid": "21112178841243792",
      "idx": 1,
      "speaker": "agent",
      "start_s": 3.0,
      "end_s": 3.3,
      "text_en": "Hello",
      "text_native": "హలో"
    },
    {
      "ucid": "21112178841243792",
      "idx": 2,
      "speaker": "agent",
      "start_s": 3.6,
      "end_s": 4.8,
      "text_en": "Hello, good morning sir.",
      "text_native": "హలో, గుడ్ మార్నింగ్ సార్."
    },
    {
      "ucid": "21112178841243792",
      "idx": 3,
      "speaker": "customer",
      "start_s": 5.1,
      "end_s": 5.7,
      "text_en": "Good morning.",
      "text_native": "గుడ్ మార్నింగ్."
    },
    {
      "ucid": "21112178841243792",
      "idx": 4,
      "speaker": "agent",
      "start_s": 6.1,
      "end_s": 7.5,
      "text_en": "Sir, is this from Padmavati Enterprises, sir?",
      "text_native": "సార్, పద్మావతి ఎంటర్ప్రైజెస్ నుంచేనా సార్?"
    },
    {
      "ucid": "21112178841243792",
      "idx": 5,
      "speaker": "customer",
      "start_s": 7.8,
      "end_s": 8.2,
      "text_en": "Yes.",
      "text_native": "అవునండి."
    },
    {
      "ucid": "21112178841243792",
      "idx": 6,
      "speaker": "agent",
      "start_s": 8.5,
      "end_s": 10.5,
      "text_en": "Sir, my name is Varun, I'm calling from JSW.",
      "text_native": "సార్ నా పేరు వరుణ్, JSW నుంచి మాట్లాడుతున్నాను."
    },
    {
      "ucid": "21112178841243792",
      "idx": 7,
      "speaker": "customer",
      "start_s": 10.7,
      "end_s": 11.2,
      "text_en": "Ah, tell me.",
      "text_native": "ఆ చెప్పండి."
    },
    {
      "ucid": "21112178841243792",
      "idx": 8,
      "speaker": "agent",
      "start_s": 11.6,
      "end_s": 15.5,
      "text_en": "Sir, you recently registered with JSW under the name Padmavati Enterprises, right? So I just called for a follow-up, sir, meaning for you",
      "text_native": "సార్ మీరు రీసెంట్లీ పద్మావతి ఎంటర్ప్రైజెస్ అనే పేరు మీద JSW లో రిజిస్టర్ అయ్యారు కదా, సో ఒక జస్ట్ ఒక ఫాలో అప్ కి అని కాల్ చేశాను సార్ అంటే మీకు"
    },
    {
      "ucid": "21112178841243792",
      "idx": 9,
      "speaker": "customer",
      "start_s": 15.5,
      "end_s": 16.0,
      "text_en": "Tell me.",
      "text_native": "చెప్పండి."
    },
    {
      "ucid": "21112178841243792",
      "idx": 10,
      "speaker": "agent",
      "start_s": 16.0,
      "end_s": 17.8,
      "text_en": "Is yours a trading business, sir?",
      "text_native": "మీది ట్రేడింగ్ బిజినెస్ ఏనా సార్?"
    },
    {
      "ucid": "21112178841243792",
      "idx": 11,
      "speaker": "customer",
      "start_s": 18.5,
      "end_s": 18.9,
      "text_en": "Yes.",
      "text_native": "అవునండి."
    },
    {
      "ucid": "21112178841243792",
      "idx": 12,
      "speaker": "customer",
      "start_s": 19.2,
      "end_s": 22.8,
      "text_en": "I am a distributor for JSW Green Cements, JSW Green Cements in Guntur.",
      "text_native": "నేను JSW గ్రీన్ సిమెంట్స్, JSW గ్రీన్ సిమెంట్స్ గుంటూరుకి డిస్ట్రిబ్యూటర్ నండి."
    },
    {
      "ucid": "21112178841243792",
      "idx": 13,
      "speaker": "customer",
      "start_s": 23.2,
      "end_s": 24.6,
      "text_en": "And tiles, epoxy, JSW.",
      "text_native": "అండ్ టైల్స్, ఎపాక్సీ, JSW."
    },
    {
      "ucid": "21112178841243792",
      "idx": 14,
      "speaker": "agent",
      "start_s": 24.9,
      "end_s": 25.3,
      "text_en": "Uh-huh.",
      "text_native": "ఉహు."
    },
    {
      "ucid": "21112178841243792",
      "idx": 15,
      "speaker": "customer",
      "start_s": 25.7,
      "end_s": 28.6,
      "text_en": "And on Guntur inner ring road, we have a paints store, JSW paints.",
      "text_native": "అండ్ గుంటూరు ఇన్నర్ రింగ్ రోడ్ లో మనకి పెయింట్స్ స్టోర్ ఉంది, JSW పెయింట్స్."
    },
    {
      "ucid": "21112178841243792",
      "idx": 16,
      "speaker": "agent",
      "start_s": 30.2,
      "end_s": 32.2,
      "text_en": "Okay, cement, paints, and are there anything else, sir?",
      "text_native": "ఓకే, సిమెంట్, పెయింట్స్ ఇంకా ఇంకా ఏమైనా ఉన్నాయా సార్?"
    },
    {
      "ucid": "21112178841243792",
      "idx": 17,
      "speaker": "customer",
      "start_s": 32.4,
      "end_s": 33.9,
      "text_en": "We are dealing in cement, paints at present.",
      "text_native": "సిమెంట్, పెయింట్స్ డీల్ చేస్తున్నాం ప్రజెంట్."
    },
    {
      "ucid": "21112178841243792",
      "idx": 18,
      "speaker": "customer",
      "start_s": 34.0,
      "end_s": 34.7,
      "text_en": "JSW brand.",
      "text_native": "JSW బ్రాండ్."
    },
    {
      "ucid": "21112178841243792",
      "idx": 19,
      "speaker": "agent",
      "start_s": 34.8,
      "end_s": 35.2,
      "text_en": "Okay.",
      "text_native": "ఓకే."
    },
    {
      "ucid": "21112178841243792",
      "idx": 20,
      "speaker": "agent",
      "start_s": 35.6,
      "end_s": 38.5,
      "text_en": "Okay, are there any other metal, metal inquiries, sir? I mean, you have registered, so",
      "text_native": "ఓకే, ఇంకేమైనా మెటల్ మెటల్ ఎంక్వయిరీస్ ఏమైనా ఉన్నాయా సార్? అంటే రిజిస్టర్ అయ్యారు కదా సో"
    },
    {
      "ucid": "21112178841243792",
      "idx": 21,
      "speaker": "customer",
      "start_s": 38.9,
      "end_s": 40.0,
      "text_en": "At present, there is nothing.",
      "text_native": "అట్ ప్రెసెంట్ ఏం లేదండి."
    },
    {
      "ucid": "21112178841243792",
      "idx": 22,
      "speaker": "agent",
      "start_s": 40.4,
      "end_s": 41.1,
      "text_en": "Okay, no issues.",
      "text_native": "ఓకే, నో ఇష్యూస్."
    },
    {
      "ucid": "21112178841243792",
      "idx": 23,
      "speaker": "agent",
      "start_s": 41.4,
      "end_s": 44.9,
      "text_en": "Thank you. If there are any requirements, you can share your inquiries in the app. Either if there are any requirements in steel",
      "text_native": "థాంక్యూ. ఇఫ్ ఎనీ రిక్వైర్మెంట్స్ ఉన్నా మీరు యాప్ లో షేర్ చేయొచ్చు మీ ఎంక్వయిరీస్. ఐదర్ స్టీల్ లో ఏమైనా రిక్వైర్మెంట్స్ ఉంటే"
    },
    {
      "ucid": "21112178841243792",
      "idx": 24,
      "speaker": "customer",
      "start_s": 45.0,
      "end_s": 45.7,
      "text_en": "Yeah, definitely.",
      "text_native": "యా, డెఫినెట్లీ."
    },
    {
      "ucid": "21112178841243792",
      "idx": 25,
      "speaker": "agent",
      "start_s": 45.7,
      "end_s": 50.0,
      "text_en": "For your customers, or if you have any requirements, I mean if there is any requirement for this manufacturing material, you can procure it.",
      "text_native": "మీ కస్టమర్స్ కి గాని, మీ రిక్వైర్మెంట్స్ ఏమైనా ఉంటే, అంటే ఐ మీన్ ఈ మ్యానుఫ్యాక్చరింగ్ మెటీరియల్ ఏమైనా రిక్వైర్మెంట్ ఉంటే మీరు ప్రొక్యూర్ చేయొచ్చు."
    },
    {
      "ucid": "21112178841243792",
      "idx": 26,
      "speaker": "customer",
      "start_s": 50.0,
      "end_s": 50.7,
      "text_en": "Yeah, definitely.",
      "text_native": "యా, డెఫినెట్లీ."
    },
    {
      "ucid": "21112178841243792",
      "idx": 27,
      "speaker": "agent",
      "start_s": 51.5,
      "end_s": 52.2,
      "text_en": "Okay, right sir.",
      "text_native": "ఓకే, రైట్ సార్."
    },
    {
      "ucid": "21112178841243792",
      "idx": 28,
      "speaker": "customer",
      "start_s": 52.6,
      "end_s": 53.0,
      "text_en": "Hello.",
      "text_native": "హలో."
    }
  ],
  "steps": [
    {
      "ucid": "21112178841243792",
      "step_id": "NR1",
      "step_name": "Warm welcome opener",
      "weight": 1.0,
      "result": "pass",
      "earned": 1.0,
      "questions_hit": null,
      "evidence": "Sir, you recently registered with JSW under the name Padmavati Enterprises, right? So I just called for a follow-up, sir...",
      "comment": "The agent correctly referenced the registration and framed the call as a follow-up, not a hard sell."
    },
    {
      "ucid": "21112178841243792",
      "step_id": "NR2",
      "step_name": "Verify basic profile (4 Qs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 1,
      "evidence": "Sir, is this from Padmavati Enterprises, sir?",
      "comment": "The agent only verified the company name and did not ask about procurement city, decision-making role, or contact details."
    },
    {
      "ucid": "21112178841243792",
      "step_id": "NR3",
      "step_name": "Full discovery (8 Qs)",
      "weight": 3.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 1,
      "evidence": "Is yours a trading business, sir?",
      "comment": "The agent only asked about the business type and failed to probe for any other discovery information like volume, applications, or brands."
    },
    {
      "ucid": "21112178841243792",
      "step_id": "NR4",
      "step_name": "Platform education",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The agent mentioned the app but did not explain any of its benefits like transparent pricing, test certificates, or stock availability."
    },
    {
      "ucid": "21112178841243792",
      "step_id": "NR5",
      "step_name": "First opportunity identified",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "After the customer stated no current requirement, the agent did not attempt to schedule a specific callback date for the future."
    },
    {
      "ucid": "21112178841243792",
      "step_id": "NR6",
      "step_name": "Closure - one of three outcomes",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The call did not end with any of the required outcomes: no quote, no specific callback, and no walkthrough scheduled."
    }
  ],
  "objections": [],
  "missed_steps": [
    "NR2 Verify basic profile (4 Qs)",
    "NR3 Full discovery (8 Qs)",
    "NR4 Platform education",
    "NR5 First opportunity identified",
    "NR6 Closure - one of three outcomes"
  ],
  "objection_phrases_list": []
}