{
  "ucid": "21112178841141141",
  "call_date": "2026-09-03",
  "start_time": "2026-09-03 10:26:51",
  "end_time": "2026-09-03 10:31:05",
  "duration_sec": 254,
  "campaign": "MSME_IS_India_ProductOpps_PROG_261225",
  "disposition": "General Enquiry",
  "agent": "Rohit Mishra",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIAf7f83399b3d44f104ed87652ffb15a94.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 1169,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "gs://ozontel_transcript_analyser/data/audio/21112178841141141__DIAf7f83399b3d44f104ed87652ffb15a94.mp3",
  "audio_bytes": 685368,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-24 11:52:36.999815+00",
  "audio_secs": 228.456,
  "source_file": "Monthly_Calls_Transcript.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[1s] CUSTOMER: Hello.\n[3s] AGENT: Hello.\n[4s] AGENT: Uh, am I speaking with Ashwa Engineering?   (अह Ashwa Engineering से बात कर रहे हैं?)\n[6s] CUSTOMER: Yes, sir.   (हां जी, सर।)\n[7s] AGENT: Yes, hello. Uh, this is Rohit calling from JSW, JSW One MSME.   (जी, नमस्ते। अह रोहित बात कर रहा हूं JSW से, JSW One MSME.)\n[10s] CUSTOMER: Okay. Yes sir, yes sir.   (अच्छा। जी सर, जी सर।)\n[11s] AGENT: Uh Harshit ji, you had given a requirement for some GI sheet on our platform.   (अह हर्षित जी, ये आपने ना हमारे प्लैटफॉर्म पे कुछ GI sheet की रिक्वायरमेंट दी थी।)\n[14s] CUSTOMER: Yes, for GP sheet.   (हां, GP sheet का।)\n[16s] AGENT: Yes. What is your work?   (हां। किस चीज का काम है आपका?)\n[17s] CUSTOMER: Uh sir, it's cable tray manufacturing.   (अह सर, ये केबल ट्रे का मैन्युफैक्चरिंग है।)\n[19s] AGENT: Okay. Where are you based?   (Okay. कहां पे बेस्ड हैं आप?)\n[21s] CUSTOMER: This is Raipur.   (ये रायपुर।)\n[22s] AGENT: Raipur.   (रायपुर।)\n[23s] CUSTOMER: Raipur based.   (रायपुर बेस्ड।)\n[24s] AGENT: Okay.\n[25s] AGENT: So, until now, what has been your consumption, your monthly consumption so far?   (तो अभी तक मतलब जो भी आपका कंजम्पशन, मंथली कंजम्पशन कितना रहा है अभी तक का?)\n[29s] CUSTOMER: Right now, my lumpsum, if I go by value, is around 40 lakhs... 35 to 40 lakhs.   (अभी ऐसा मेरा ऐसा लमसम आपका वैल्यू में जाऊं तो 40 लाख के आस- 35 से 40 लाख।)\n[33s] AGENT: In tonnage, if you could tell me in tonnage?   (टन्नेज में, टन्नेज में अगर आप बताएं तो?)\n[34s] CUSTOMER: In tonnage, it's 30-35 tons.   (टन्नेज में आपका 30-35 टन।)\n[37s] AGENT: Per month? Okay.   (पर मंथ का? Okay.)\n[38s] CUSTOMER: GI sheet.\n[38s] AGENT: 30 to 35. And where were you procuring from before?   (30 to 35. और पहले आप कहां से प्रोक्योर कर रहे थे?)\n[40s] CUSTOMER: In Raipur, it's just the local trade, yes, or sheet is easily available.   (रायपुर में तो यही लोकल ट्रेड, हां या शीट अवेलेबल इजीली मिल जाता है।)\n[43s] AGENT: Okay. Alright, no problem. Harshit ji, do you have a requirement for this GI sheet right now? Or are you just looking for a budgetary quote?   (Okay. ठीक है, नो प्रॉब्लम। हर्षित जी, अभी आपका रिक्वायरमेंट है ये GI sheet? या फिर आप जस्ट एक बजेटरी कोट देख रहे हैं?)\n[48s] CUSTOMER: Yes, no, there is a requirement right now.   (हां, नहीं, रिक्वायरमेंट तो है अभी।)\n[50s] AGENT: Alright.   (ठीक है।)\n[51s] CUSTOMER: Hmm hmm.   (हम्म हम्म।)\n[52s] AGENT: Uh, I'll send you my visiting card on WhatsApp. Please send me the requirement, the exact requirement. My MOQ is 10 tons. Okay? 10 tons.   (अह मैं आपको WhatsApp पे ना अपना विजिटिंग कार्ड भेजता हूं। एक बार आप मुझे रिक्वायरमेंट, एग्जैक्ट रिक्वायरमेंट भेजिए। मेरा MOQ है 10 टन का। ठीक है? 10 टन।)\n[57s] CUSTOMER: Okay. What does MOQ mean?   (अच्छा। MOQ मतलब क्या होता है?)\n[59s] AGENT: Minimum order quantity.   (मिनिमम ऑर्डर क्वांटिटी।)\n[60s] CUSTOMER: Okay, minimum...   (अच्छा, मिनिमम...)\n[61s] AGENT: No no, minimum order quantity. Yes.   (नहीं नहीं, मिनिमम ऑर्डर क्वांटिटी। हां।)\n[62s] CUSTOMER: Hmm hmm.   (हम्म हम्म।)\n[62s] AGENT: So that is 10 tons. So if you can have 10 tons, any like, you send me the requirement on, what do you call it, WhatsApp. I'll check it out and I'll share the quotation with you.   (So that is 10 tons. तो अगर आपका 10 टन का भी हो सकता है, any like, आप मेरे को ये क्या कहते हैं, WhatsApp पे रिक्वायरमेंट भेजो। I'll check it out and मैं कोटेशन शेयर करता हूं आपसे।)\n[70s] CUSTOMER: Okay, and you are speaking from JSW's platform itself?   (अच्छा, और ये आप JSW के ही प्लैटफॉर्म से बोल रहे हैं?)\n[73s] AGENT: Yes yes, right, right. This number, you won't be able to call on it. This is a company number.   (हां हां, right, right. ये जो नंबर है, इसपे आप कॉल नहीं कर पाओगे। ये कंपनी की नंबर है।)\n[76s] CUSTOMER: Okay.   (अच्छा।)\n[76s] AGENT: So I have WhatsApped you from my personal number. Please check it once and send me the requirement.   (तो मैं आपको अपने पर्सनल नंबर से मैंने WhatsApp किया है। एक बार चेक कर लेना आप और मुझे आप भेज देना रिक्वायरमेंट।)\n[81s] CUSTOMER: And sir, I was asking this, what credit facility will be available?   (और सर, ये मैं ये पूछ रहा था, क्रेडिट का क्या फैसिलिटी अवेलेबल होगा?)\n[83s] AGENT: Credit, I will be able to give you after two transactions. Meaning, our payment terms for the first two transactions is 100% advance against PI. So only after two successful transactions, we can avail the credit part.   (क्रेडिट, मैं आपको दो ट्रांजैक्शन के बाद दे पाऊंगा। मतलब हमारा पेमेंट टर्म्स फॉर फर्स्ट टू ट्रांजैक्शन इज 100% एडवांस अगेंस्ट पीआई। So only after two successful transactions, we can avail the credit part.)\n[90s] CUSTOMER: Okay.   (अच्छा।)\n[91s] AGENT: Yeah.\n[92s] CUSTOMER: So 10 tons is approximately your...   (So 10 tons लगभग आपका...)\n[94s] AGENT: 7 to 10 tons works for me.\n[96s] CUSTOMER: Between seven to ten.   (सात से दस के बीच में।)\n[98s] AGENT: Hmm.   (हम्म।)\n[98s] CUSTOMER: It will come. And okay, send me the rate once. And different, in 10 MOQ, sheets of different sizes   (आ जाएगा। और ठीक है, एक बार मेरे को रेट भेजिए। और डिफरेंट, 10 MOQ में डिफरेंट साइज के शीट)\n[103s] AGENT: Will work. It will work, right?   (चलेगा। हो जाएगा ना?)\n[104s] CUSTOMER: Will work. It will work, yes.   (चलेगा। हो जाएगा, हां।)\n[105s] CUSTOMER: And what sheet thicknesses will be available? Meaning, what was written there, exactly the same as on your website?   (और शीट थिकनेस क्या-क्या मिल जाएगा? मतलब उसमें जो लिखा था एग्जैक्ट वही जो आपके वेबसाइट पे था?)\n[109s] AGENT: No no no, whatever your requirement is, you send that to me. Whatever you use regularly, we do that.   (नहीं नहीं नहीं, आपका जो रिक्वायरमेंट है आप मुझे वो भेजो। आपका जो भी मतलब रेगुलर चलता है, वो हम लोग करते हैं।)\n[112s] AGENT: Okay. In general, if you see GP, it is also available in 0.8, 0.91 mm, it goes up to higher thickness as well.   (अच्छा। इन जनरल GP अगर आप देखें तो 0.8 का भी होता है, 0.91 mm, हायर थिकनेस तक भी जाता है।)\n[117s] CUSTOMER: Yes, we need 1.4, 1.6, 1.8, 2 mm, 1.2, that's what we use.   (हां, हम लोग को तो ऐसे 1.4, 1.6, 1.8, 2 mm, 1.2 यही लगता है।)\n[121s] AGENT: Alright. You send this to me on WhatsApp once, I'll check it.   (ठीक है ना। आप मुझे एक बार ये ना WhatsApp पे भेज दीजिए, मैं चेक कर लेता हूं।)\n[124s] CUSTOMER: And sir, I also wanted to ask if slitting will be available? Slitting plus CTL?   (और सर, ये भी मैं पूछना चाह रहा था कि स्लिटिंग अवेलेबल मिलेगा क्या? स्लिटिंग प्लस CTL?)\n[127s] AGENT: What is your slitting size?   (क्या साइज है आपका स्लिटिंग?)\n[128s] CUSTOMER: Slitting like 496.   (स्लिटिंग जैसे कि 496.)\n[130s] AGENT: Yes, it can be done.   (हां, हो जाएगा।)\n[131s] CUSTOMER: 696.\n[132s] AGENT: It can be done.   (हो जाएगा।)\n[132s] CUSTOMER: With its full CTL done at 2460 mm.   (उसका पूरा CTL किया हुआ 2460 mm पे।)\n[134s] AGENT: It can be done. It can be done.   (हो जाएगा। हो जाएगा।)\n[136s] CUSTOMER: Okay. Hmm, alright sir. I will send you the sizes after working them out. I will give it to you.   (Okay. हम्म, ठीक है सर। मैं आपको भेजता हूं एक तो वर्किंग करके साइजेस का। मैं आपको देता हूं।)\n[140s] AGENT: Yes.   (हां।)\n[141s] CUSTOMER: Yes.   (हां।)\n[141s] AGENT: Okay, that will work.   (Okay, चलेगा।)\n[142s] CUSTOMER: Okay, thank you.",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"English\"]",
  "turn_count": 67,
  "connected": 1,
  "audio_notes": "clear: There is some minor background noise on the customer's side, but it does not affect transcription.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "67 turns, clean transcript (0% inaudible)",
  "band_language": "Hindi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "customer_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 5.0,
  "pitch_score_band": "amber",
  "pitch_missed_steps": "[\"CL2 Revalidate every field\", \"CL4 Closure with price & timeline\"]",
  "pitch_coaching_note": "When a customer submits a lead on the platform, revalidate the details they provided (product, size, quantity) before asking for them again to show you've reviewed their submission.",
  "usp_relevance": "matched",
  "rubric_inferred": 0,
  "segment_detected": "manufacturing",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "available",
  "quality_flags_total": 0,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The customer, a cable tray manufacturer in Raipur with a 30-35 MT monthly requirement, inquired about GP sheets. The agent performed good discovery on the customer's business but failed to revalidate the specific requirements from the platform submission. The agent explained the MOQ (10 tons) and credit policy (advance for the first two transactions) and asked the customer to send their detailed requirements via WhatsApp for a quotation.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"CL1\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Uh Harshit ji, you had given a requirement for some GI sheet on our platform.\", \"comment\": \"Agent correctly opened the call by referencing the customer's submission on the JSW One platform.\"}, {\"step_id\": \"CL2\", \"result\": \"fail\", \"questions_hit\": 2, \"evidence\": \"\", \"comment\": \"Agent failed to revalidate the specific details from the platform submission, instead asking the customer to send them again. Only location and timeline were confirmed.\"}, {\"step_id\": \"CL3\", \"result\": \"full\", \"questions_hit\": 4, \"evidence\": \"what has been your consumption, your monthly consumption so far?\", \"comment\": \"Agent successfully covered 4 of 5 discovery points (end use, monthly tonnage, current procurement, payment terms) conversationally.\"}, {\"step_id\": \"CL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"Agent did not provide a price or a specific timeline for when the quote would be shared, only asking the customer to send details on WhatsApp.\"}, {\"step_id\": \"CL5\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"whatever your requirement is, you send that to me. Whatever you use regularly, we do that.\", \"comment\": \"Agent correctly focused on the customer's stated need for GP sheets and did not pitch irrelevant products.\"}], \"usp_relevance\": \"matched\", \"pitch_coaching_note\": \"When a customer submits a lead on the platform, revalidate the details they provided (product, size, quantity) before asking for them again to show you've reviewed their submission.\", \"segment_detected\": \"manufacturing\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"available\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The customer, a cable tray manufacturer in Raipur with a 30-35 MT monthly requirement, inquired about GP sheets. The agent performed good discovery on the customer's business but failed to revalidate the specific requirements from the platform submission. The agent explained the MOQ (10 tons) and credit policy (advance for the first two transactions) and asked the customer to send their detailed requirements via WhatsApp for a quotation.\"}",
  "error": null,
  "latency_ms": 33229,
  "input_tokens": 5054,
  "output_tokens": 722,
  "created_at": "2026-09-25 11:45:24",
  "sentiment": "positive",
  "sentiment_score": 0.522,
  "sentiment_confidence": "high",
  "pos": 17,
  "neg": 0,
  "lex_hits": 24,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.578,
  "agent_talk_sec": 71.6,
  "customer_talk_sec": 52.3,
  "dead_air_sec": 130.1,
  "longest_monologue_sec": 7.8,
  "agent_wpm": 295.0,
  "interruptions": 0,
  "agent_turns": 34,
  "customer_turns": 33,
  "discovery_qs": 12,
  "words_agent": 352,
  "words_customer": 225,
  "monologue_heavy": 0,
  "turns": [
    {
      "ucid": "21112178841141141",
      "idx": 0,
      "speaker": "customer",
      "start_s": 1.48,
      "end_s": 2.0,
      "text_en": "Hello.",
      "text_native": "Hello."
    },
    {
      "ucid": "21112178841141141",
      "idx": 1,
      "speaker": "agent",
      "start_s": 2.8,
      "end_s": 3.2,
      "text_en": "Hello.",
      "text_native": "Hello."
    },
    {
      "ucid": "21112178841141141",
      "idx": 2,
      "speaker": "agent",
      "start_s": 3.7,
      "end_s": 5.7,
      "text_en": "Uh, am I speaking with Ashwa Engineering?",
      "text_native": "अह Ashwa Engineering से बात कर रहे हैं?"
    },
    {
      "ucid": "21112178841141141",
      "idx": 3,
      "speaker": "customer",
      "start_s": 5.9,
      "end_s": 6.5,
      "text_en": "Yes, sir.",
      "text_native": "हां जी, सर।"
    },
    {
      "ucid": "21112178841141141",
      "idx": 4,
      "speaker": "agent",
      "start_s": 6.8,
      "end_s": 9.5,
      "text_en": "Yes, hello. Uh, this is Rohit calling from JSW, JSW One MSME.",
      "text_native": "जी, नमस्ते। अह रोहित बात कर रहा हूं JSW से, JSW One MSME."
    },
    {
      "ucid": "21112178841141141",
      "idx": 5,
      "speaker": "customer",
      "start_s": 9.5,
      "end_s": 10.8,
      "text_en": "Okay. Yes sir, yes sir.",
      "text_native": "अच्छा। जी सर, जी सर।"
    },
    {
      "ucid": "21112178841141141",
      "idx": 6,
      "speaker": "agent",
      "start_s": 11.2,
      "end_s": 14.4,
      "text_en": "Uh Harshit ji, you had given a requirement for some GI sheet on our platform.",
      "text_native": "अह हर्षित जी, ये आपने ना हमारे प्लैटफॉर्म पे कुछ GI sheet की रिक्वायरमेंट दी थी।"
    },
    {
      "ucid": "21112178841141141",
      "idx": 7,
      "speaker": "customer",
      "start_s": 14.4,
      "end_s": 15.4,
      "text_en": "Yes, for GP sheet.",
      "text_native": "हां, GP sheet का।"
    },
    {
      "ucid": "21112178841141141",
      "idx": 8,
      "speaker": "agent",
      "start_s": 15.8,
      "end_s": 16.9,
      "text_en": "Yes. What is your work?",
      "text_native": "हां। किस चीज का काम है आपका?"
    },
    {
      "ucid": "21112178841141141",
      "idx": 9,
      "speaker": "customer",
      "start_s": 17.2,
      "end_s": 19.1,
      "text_en": "Uh sir, it's cable tray manufacturing.",
      "text_native": "अह सर, ये केबल ट्रे का मैन्युफैक्चरिंग है।"
    },
    {
      "ucid": "21112178841141141",
      "idx": 10,
      "speaker": "agent",
      "start_s": 19.3,
      "end_s": 20.5,
      "text_en": "Okay. Where are you based?",
      "text_native": "Okay. कहां पे बेस्ड हैं आप?"
    },
    {
      "ucid": "21112178841141141",
      "idx": 11,
      "speaker": "customer",
      "start_s": 20.7,
      "end_s": 21.5,
      "text_en": "This is Raipur.",
      "text_native": "ये रायपुर।"
    },
    {
      "ucid": "21112178841141141",
      "idx": 12,
      "speaker": "agent",
      "start_s": 22.2,
      "end_s": 22.8,
      "text_en": "Raipur.",
      "text_native": "रायपुर।"
    },
    {
      "ucid": "21112178841141141",
      "idx": 13,
      "speaker": "customer",
      "start_s": 23.0,
      "end_s": 23.8,
      "text_en": "Raipur based.",
      "text_native": "रायपुर बेस्ड।"
    },
    {
      "ucid": "21112178841141141",
      "idx": 14,
      "speaker": "agent",
      "start_s": 24.3,
      "end_s": 24.6,
      "text_en": "Okay.",
      "text_native": "Okay."
    },
    {
      "ucid": "21112178841141141",
      "idx": 15,
      "speaker": "agent",
      "start_s": 25.4,
      "end_s": 28.8,
      "text_en": "So, until now, what has been your consumption, your monthly consumption so far?",
      "text_native": "तो अभी तक मतलब जो भी आपका कंजम्पशन, मंथली कंजम्पशन कितना रहा है अभी तक का?"
    },
    {
      "ucid": "21112178841141141",
      "idx": 16,
      "speaker": "customer",
      "start_s": 29.0,
      "end_s": 32.6,
      "text_en": "Right now, my lumpsum, if I go by value, is around 40 lakhs... 35 to 40 lakhs.",
      "text_native": "अभी ऐसा मेरा ऐसा लमसम आपका वैल्यू में जाऊं तो 40 लाख के आस- 35 से 40 लाख।"
    },
    {
      "ucid": "21112178841141141",
      "idx": 17,
      "speaker": "agent",
      "start_s": 32.6,
      "end_s": 34.2,
      "text_en": "In tonnage, if you could tell me in tonnage?",
      "text_native": "टन्नेज में, टन्नेज में अगर आप बताएं तो?"
    },
    {
      "ucid": "21112178841141141",
      "idx": 18,
      "speaker": "customer",
      "start_s": 34.4,
      "end_s": 36.2,
      "text_en": "In tonnage, it's 30-35 tons.",
      "text_native": "टन्नेज में आपका 30-35 टन।"
    },
    {
      "ucid": "21112178841141141",
      "idx": 19,
      "speaker": "agent",
      "start_s": 36.7,
      "end_s": 37.6,
      "text_en": "Per month? Okay.",
      "text_native": "पर मंथ का? Okay."
    },
    {
      "ucid": "21112178841141141",
      "idx": 20,
      "speaker": "customer",
      "start_s": 37.6,
      "end_s": 38.1,
      "text_en": "GI sheet.",
      "text_native": "GI sheet."
    },
    {
      "ucid": "21112178841141141",
      "idx": 21,
      "speaker": "agent",
      "start_s": 38.1,
      "end_s": 40.2,
      "text_en": "30 to 35. And where were you procuring from before?",
      "text_native": "30 to 35. और पहले आप कहां से प्रोक्योर कर रहे थे?"
    },
    {
      "ucid": "21112178841141141",
      "idx": 22,
      "speaker": "customer",
      "start_s": 40.5,
      "end_s": 42.9,
      "text_en": "In Raipur, it's just the local trade, yes, or sheet is easily available.",
      "text_native": "रायपुर में तो यही लोकल ट्रेड, हां या शीट अवेलेबल इजीली मिल जाता है।"
    },
    {
      "ucid": "21112178841141141",
      "idx": 23,
      "speaker": "agent",
      "start_s": 42.9,
      "end_s": 47.4,
      "text_en": "Okay. Alright, no problem. Harshit ji, do you have a requirement for this GI sheet right now? Or are you just looking for a budgetary quote?",
      "text_native": "Okay. ठीक है, नो प्रॉब्लम। हर्षित जी, अभी आपका रिक्वायरमेंट है ये GI sheet? या फिर आप जस्ट एक बजेटरी कोट देख रहे हैं?"
    },
    {
      "ucid": "21112178841141141",
      "idx": 24,
      "speaker": "customer",
      "start_s": 47.6,
      "end_s": 49.4,
      "text_en": "Yes, no, there is a requirement right now.",
      "text_native": "हां, नहीं, रिक्वायरमेंट तो है अभी।"
    },
    {
      "ucid": "21112178841141141",
      "idx": 25,
      "speaker": "agent",
      "start_s": 49.7,
      "end_s": 50.2,
      "text_en": "Alright.",
      "text_native": "ठीक है।"
    },
    {
      "ucid": "21112178841141141",
      "idx": 26,
      "speaker": "customer",
      "start_s": 50.8,
      "end_s": 51.2,
      "text_en": "Hmm hmm.",
      "text_native": "हम्म हम्म।"
    },
    {
      "ucid": "21112178841141141",
      "idx": 27,
      "speaker": "agent",
      "start_s": 51.5,
      "end_s": 57.2,
      "text_en": "Uh, I'll send you my visiting card on WhatsApp. Please send me the requirement, the exact requirement. My MOQ is 10 tons. Okay? 10 tons.",
      "text_native": "अह मैं आपको WhatsApp पे ना अपना विजिटिंग कार्ड भेजता हूं। एक बार आप मुझे रिक्वायरमेंट, एग्जैक्ट रिक्वायरमेंट भेजिए। मेरा MOQ है 10 टन का। ठीक है? 10 टन।"
    },
    {
      "ucid": "21112178841141141",
      "idx": 28,
      "speaker": "customer",
      "start_s": 57.2,
      "end_s": 58.8,
      "text_en": "Okay. What does MOQ mean?",
      "text_native": "अच्छा। MOQ मतलब क्या होता है?"
    },
    {
      "ucid": "21112178841141141",
      "idx": 29,
      "speaker": "agent",
      "start_s": 59.0,
      "end_s": 59.9,
      "text_en": "Minimum order quantity.",
      "text_native": "मिनिमम ऑर्डर क्वांटिटी।"
    },
    {
      "ucid": "21112178841141141",
      "idx": 30,
      "speaker": "customer",
      "start_s": 60.0,
      "end_s": 60.6,
      "text_en": "Okay, minimum...",
      "text_native": "अच्छा, मिनिमम..."
    },
    {
      "ucid": "21112178841141141",
      "idx": 31,
      "speaker": "agent",
      "start_s": 60.6,
      "end_s": 61.8,
      "text_en": "No no, minimum order quantity. Yes.",
      "text_native": "नहीं नहीं, मिनिमम ऑर्डर क्वांटिटी। हां।"
    },
    {
      "ucid": "21112178841141141",
      "idx": 32,
      "speaker": "customer",
      "start_s": 62.1,
      "end_s": 62.5,
      "text_en": "Hmm hmm.",
      "text_native": "हम्म हम्म।"
    },
    {
      "ucid": "21112178841141141",
      "idx": 33,
      "speaker": "agent",
      "start_s": 62.5,
      "end_s": 69.8,
      "text_en": "So that is 10 tons. So if you can have 10 tons, any like, you send me the requirement on, what do you call it, WhatsApp. I'll check it out and I'll share the quotation with you.",
      "text_native": "So that is 10 tons. तो अगर आपका 10 टन का भी हो सकता है, any like, आप मेरे को ये क्या कहते हैं, WhatsApp पे रिक्वायरमेंट भेजो। I'll check it out and मैं कोटेशन शेयर करता हूं आपसे।"
    },
    {
      "ucid": "21112178841141141",
      "idx": 34,
      "speaker": "customer",
      "start_s": 70.1,
      "end_s": 72.2,
      "text_en": "Okay, and you are speaking from JSW's platform itself?",
      "text_native": "अच्छा, और ये आप JSW के ही प्लैटफॉर्म से बोल रहे हैं?"
    },
    {
      "ucid": "21112178841141141",
      "idx": 35,
      "speaker": "agent",
      "start_s": 72.6,
      "end_s": 75.6,
      "text_en": "Yes yes, right, right. This number, you won't be able to call on it. This is a company number.",
      "text_native": "हां हां, right, right. ये जो नंबर है, इसपे आप कॉल नहीं कर पाओगे। ये कंपनी की नंबर है।"
    },
    {
      "ucid": "21112178841141141",
      "idx": 36,
      "speaker": "customer",
      "start_s": 75.6,
      "end_s": 76.0,
      "text_en": "Okay.",
      "text_native": "अच्छा।"
    },
    {
      "ucid": "21112178841141141",
      "idx": 37,
      "speaker": "agent",
      "start_s": 76.4,
      "end_s": 80.4,
      "text_en": "So I have WhatsApped you from my personal number. Please check it once and send me the requirement.",
      "text_native": "तो मैं आपको अपने पर्सनल नंबर से मैंने WhatsApp किया है। एक बार चेक कर लेना आप और मुझे आप भेज देना रिक्वायरमेंट।"
    },
    {
      "ucid": "21112178841141141",
      "idx": 38,
      "speaker": "customer",
      "start_s": 80.6,
      "end_s": 82.8,
      "text_en": "And sir, I was asking this, what credit facility will be available?",
      "text_native": "और सर, ये मैं ये पूछ रहा था, क्रेडिट का क्या फैसिलिटी अवेलेबल होगा?"
    },
    {
      "ucid": "21112178841141141",
      "idx": 39,
      "speaker": "agent",
      "start_s": 82.8,
      "end_s": 89.8,
      "text_en": "Credit, I will be able to give you after two transactions. Meaning, our payment terms for the first two transactions is 100% advance against PI. So only after two successful transactions, we can avail the credit part.",
      "text_native": "क्रेडिट, मैं आपको दो ट्रांजैक्शन के बाद दे पाऊंगा। मतलब हमारा पेमेंट टर्म्स फॉर फर्स्ट टू ट्रांजैक्शन इज 100% एडवांस अगेंस्ट पीआई। So only after two successful transactions, we can avail the credit part."
    },
    {
      "ucid": "21112178841141141",
      "idx": 40,
      "speaker": "customer",
      "start_s": 90.1,
      "end_s": 90.5,
      "text_en": "Okay.",
      "text_native": "अच्छा।"
    },
    {
      "ucid": "21112178841141141",
      "idx": 41,
      "speaker": "agent",
      "start_s": 90.9,
      "end_s": 91.2,
      "text_en": "Yeah.",
      "text_native": "Yeah."
    },
    {
      "ucid": "21112178841141141",
      "idx": 42,
      "speaker": "customer",
      "start_s": 91.8,
      "end_s": 93.4,
      "text_en": "So 10 tons is approximately your...",
      "text_native": "So 10 tons लगभग आपका..."
    },
    {
      "ucid": "21112178841141141",
      "idx": 43,
      "speaker": "agent",
      "start_s": 94.0,
      "end_s": 95.6,
      "text_en": "7 to 10 tons works for me.",
      "text_native": "7 to 10 tons works for me."
    },
    {
      "ucid": "21112178841141141",
      "idx": 44,
      "speaker": "customer",
      "start_s": 96.2,
      "end_s": 97.4,
      "text_en": "Between seven to ten.",
      "text_native": "सात से दस के बीच में।"
    },
    {
      "ucid": "21112178841141141",
      "idx": 45,
      "speaker": "agent",
      "start_s": 97.7,
      "end_s": 98.0,
      "text_en": "Hmm.",
      "text_native": "हम्म।"
    },
    {
      "ucid": "21112178841141141",
      "idx": 46,
      "speaker": "customer",
      "start_s": 98.5,
      "end_s": 102.8,
      "text_en": "It will come. And okay, send me the rate once. And different, in 10 MOQ, sheets of different sizes",
      "text_native": "आ जाएगा। और ठीक है, एक बार मेरे को रेट भेजिए। और डिफरेंट, 10 MOQ में डिफरेंट साइज के शीट"
    },
    {
      "ucid": "21112178841141141",
      "idx": 47,
      "speaker": "agent",
      "start_s": 102.8,
      "end_s": 103.8,
      "text_en": "Will work. It will work, right?",
      "text_native": "चलेगा। हो जाएगा ना?"
    },
    {
      "ucid": "21112178841141141",
      "idx": 48,
      "speaker": "customer",
      "start_s": 103.8,
      "end_s": 104.8,
      "text_en": "Will work. It will work, yes.",
      "text_native": "चलेगा। हो जाएगा, हां।"
    },
    {
      "ucid": "21112178841141141",
      "idx": 49,
      "speaker": "customer",
      "start_s": 105.2,
      "end_s": 108.6,
      "text_en": "And what sheet thicknesses will be available? Meaning, what was written there, exactly the same as on your website?",
      "text_native": "और शीट थिकनेस क्या-क्या मिल जाएगा? मतलब उसमें जो लिखा था एग्जैक्ट वही जो आपके वेबसाइट पे था?"
    },
    {
      "ucid": "21112178841141141",
      "idx": 50,
      "speaker": "agent",
      "start_s": 108.6,
      "end_s": 111.8,
      "text_en": "No no no, whatever your requirement is, you send that to me. Whatever you use regularly, we do that.",
      "text_native": "नहीं नहीं नहीं, आपका जो रिक्वायरमेंट है आप मुझे वो भेजो। आपका जो भी मतलब रेगुलर चलता है, वो हम लोग करते हैं।"
    },
    {
      "ucid": "21112178841141141",
      "idx": 51,
      "speaker": "agent",
      "start_s": 112.2,
      "end_s": 116.8,
      "text_en": "Okay. In general, if you see GP, it is also available in 0.8, 0.91 mm, it goes up to higher thickness as well.",
      "text_native": "अच्छा। इन जनरल GP अगर आप देखें तो 0.8 का भी होता है, 0.91 mm, हायर थिकनेस तक भी जाता है।"
    },
    {
      "ucid": "21112178841141141",
      "idx": 52,
      "speaker": "customer",
      "start_s": 117.2,
      "end_s": 120.8,
      "text_en": "Yes, we need 1.4, 1.6, 1.8, 2 mm, 1.2, that's what we use.",
      "text_native": "हां, हम लोग को तो ऐसे 1.4, 1.6, 1.8, 2 mm, 1.2 यही लगता है।"
    },
    {
      "ucid": "21112178841141141",
      "idx": 53,
      "speaker": "agent",
      "start_s": 121.2,
      "end_s": 123.6,
      "text_en": "Alright. You send this to me on WhatsApp once, I'll check it.",
      "text_native": "ठीक है ना। आप मुझे एक बार ये ना WhatsApp पे भेज दीजिए, मैं चेक कर लेता हूं।"
    },
    {
      "ucid": "21112178841141141",
      "idx": 54,
      "speaker": "customer",
      "start_s": 123.8,
      "end_s": 126.8,
      "text_en": "And sir, I also wanted to ask if slitting will be available? Slitting plus CTL?",
      "text_native": "और सर, ये भी मैं पूछना चाह रहा था कि स्लिटिंग अवेलेबल मिलेगा क्या? स्लिटिंग प्लस CTL?"
    },
    {
      "ucid": "21112178841141141",
      "idx": 55,
      "speaker": "agent",
      "start_s": 126.8,
      "end_s": 128.0,
      "text_en": "What is your slitting size?",
      "text_native": "क्या साइज है आपका स्लिटिंग?"
    },
    {
      "ucid": "21112178841141141",
      "idx": 56,
      "speaker": "customer",
      "start_s": 128.3,
      "end_s": 129.6,
      "text_en": "Slitting like 496.",
      "text_native": "स्लिटिंग जैसे कि 496."
    },
    {
      "ucid": "21112178841141141",
      "idx": 57,
      "speaker": "agent",
      "start_s": 129.8,
      "end_s": 130.6,
      "text_en": "Yes, it can be done.",
      "text_native": "हां, हो जाएगा।"
    },
    {
      "ucid": "21112178841141141",
      "idx": 58,
      "speaker": "customer",
      "start_s": 131.0,
      "end_s": 131.6,
      "text_en": "696.",
      "text_native": "696."
    },
    {
      "ucid": "21112178841141141",
      "idx": 59,
      "speaker": "agent",
      "start_s": 131.8,
      "end_s": 132.4,
      "text_en": "It can be done.",
      "text_native": "हो जाएगा।"
    },
    {
      "ucid": "21112178841141141",
      "idx": 60,
      "speaker": "customer",
      "start_s": 132.4,
      "end_s": 134.4,
      "text_en": "With its full CTL done at 2460 mm.",
      "text_native": "उसका पूरा CTL किया हुआ 2460 mm पे।"
    },
    {
      "ucid": "21112178841141141",
      "idx": 61,
      "speaker": "agent",
      "start_s": 134.4,
      "end_s": 135.6,
      "text_en": "It can be done. It can be done.",
      "text_native": "हो जाएगा। हो जाएगा।"
    },
    {
      "ucid": "21112178841141141",
      "idx": 62,
      "speaker": "customer",
      "start_s": 136.4,
      "end_s": 140.4,
      "text_en": "Okay. Hmm, alright sir. I will send you the sizes after working them out. I will give it to you.",
      "text_native": "Okay. हम्म, ठीक है सर। मैं आपको भेजता हूं एक तो वर्किंग करके साइजेस का। मैं आपको देता हूं।"
    },
    {
      "ucid": "21112178841141141",
      "idx": 63,
      "speaker": "agent",
      "start_s": 140.4,
      "end_s": 140.6,
      "text_en": "Yes.",
      "text_native": "हां।"
    },
    {
      "ucid": "21112178841141141",
      "idx": 64,
      "speaker": "customer",
      "start_s": 141.0,
      "end_s": 141.2,
      "text_en": "Yes.",
      "text_native": "हां।"
    },
    {
      "ucid": "21112178841141141",
      "idx": 65,
      "speaker": "agent",
      "start_s": 141.4,
      "end_s": 142.0,
      "text_en": "Okay, that will work.",
      "text_native": "Okay, चलेगा।"
    },
    {
      "ucid": "21112178841141141",
      "idx": 66,
      "speaker": "customer",
      "start_s": 142.0,
      "end_s": 143.0,
      "text_en": "Okay, thank you.",
      "text_native": "Okay, thank you."
    }
  ],
  "steps": [
    {
      "ucid": "21112178841141141",
      "step_id": "CL1",
      "step_name": "Opener acknowledges platform submission",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "Uh Harshit ji, you had given a requirement for some GI sheet on our platform.",
      "comment": "Agent correctly opened the call by referencing the customer's submission on the JSW One platform."
    },
    {
      "ucid": "21112178841141141",
      "step_id": "CL2",
      "step_name": "Revalidate every field",
      "weight": 3.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 2,
      "evidence": "",
      "comment": "Agent failed to revalidate the specific details from the platform submission, instead asking the customer to send them again. Only location and timeline were confirmed."
    },
    {
      "ucid": "21112178841141141",
      "step_id": "CL3",
      "step_name": "Discovery (5 Qs, woven naturally)",
      "weight": 2.0,
      "result": "full",
      "earned": 2.0,
      "questions_hit": 4,
      "evidence": "what has been your consumption, your monthly consumption so far?",
      "comment": "Agent successfully covered 4 of 5 discovery points (end use, monthly tonnage, current procurement, payment terms) conversationally."
    },
    {
      "ucid": "21112178841141141",
      "step_id": "CL4",
      "step_name": "Closure with price & timeline",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "Agent did not provide a price or a specific timeline for when the quote would be shared, only asking the customer to send details on WhatsApp."
    },
    {
      "ucid": "21112178841141141",
      "step_id": "CL5",
      "step_name": "No unnecessary re-pitching",
      "weight": 1.0,
      "result": "pass",
      "earned": 1.0,
      "questions_hit": null,
      "evidence": "whatever your requirement is, you send that to me. Whatever you use regularly, we do that.",
      "comment": "Agent correctly focused on the customer's stated need for GP sheets and did not pitch irrelevant products."
    }
  ],
  "objections": [],
  "missed_steps": [
    "CL2 Revalidate every field",
    "CL4 Closure with price & timeline"
  ],
  "objection_phrases_list": []
}